Information Technology Jobs at Construction Education & Training Authority (CETA)

JOB PURPOSE AND PROFILE

• The ICT Project Manager is responsible for overseeing and guiding Information and Communications Technology (ICT) projects from initiation to completion, ensuring they are completed on time, within scope, and on budget. The role demands collaboration with cross-functional teams and stakeholders, ensuring the alignment of ICT projects with organizational goals.

RESPONSIBILITIES:

Project Planning and Execution:

• Develop comprehensive project plans, defining scope, objectives, timelines, and resources required for successful project delivery.
• Coordinate with stakeholders to gather requirements and ensure alignment with project goals.
• Implement best practice project management methodologies to streamline processes and maximize efficiency.
• Ensure that all projects are delivered on-time, within scope, and within budget.

Team Management and Coordination:

• Lead and manage cross-functional teams of technology specialists, ensuring clear communication, collaboration, and accountability.
• Coordinate multiple individuals and domains to ensure seamless integration and alignment towards project objectives.
• Foster a collaborative and productive team environment, promoting knowledge sharing and continuous improvement.

Stakeholder Management:

• Identify project stakeholders and establish effective communication channels to manage their expectations.
• Engage stakeholders throughout the project lifecycle, providing regular updates, seeking feedback, and addressing concerns.
• Develop and maintain positive relationships with stakeholders to foster support and ensure project success.

Change Management:

• Develop and implement change management strategies to minimize resistance and ensure successful adoption of project deliverables.
• Communicate effectively with stakeholders to manage expectations and address concerns related to project changes.
• Facilitate training sessions and workshops to support organizational readiness for change

Third-Party/Vendors Management:

• Identify and select third-party vendors or service providers as needed for project execution.
• Define clear roles, responsibilities, and deliverables for third-party vendors, ensuring alignment with project objectives.
• Monitor vendor performance and adherence to contractual agreements, escalating issues as necessary to ensure timely resolution.

 Risk Management and Issue Resolution:

• Identify potential risks and issues proactively, developing mitigation strategies to minimize impact on project delivery.
• Implement robust risk management practices, regularly assessing and addressing potential threats to project success.
• Facilitate timely resolution of issues, leveraging technical expertise and stakeholder collaboration to overcome challenges.

 Project Monitoring and Reporting:

• Utilize the latest technology tools to provide clear visibility of project progress, issues, risks, and timelines.
• Implement project tracking mechanisms to monitor key performance indicators and ensure adherence to project milestones.
• Prepare regular status reports and presentations for stakeholders, providing transparent updates on project status and performance.

 Quality Assurance and Compliance:

• Ensure adherence to quality standards and best practices throughout the project lifecycle.
• Conduct regular quality reviews and audits to verify compliance with project requirements and industry standards.
• Implement continuous improvement initiatives to enhance project delivery processes and outcomes.

Quality Assurance and Compliance:

• Ensure adherence to quality standards and best practices throughout the project lifecycle.
• Conduct regular quality reviews and audits to verify compliance with project requirements and industry standards.
• Implement continuous improvement initiatives to enhance project delivery processes and outcomes.

Requirements

DESIRED SKILLS, EXPERIENCE AND COMPETENCIES

• Highest qualification in computer science, Information Technology, or related field
• Proven experience as a Project Manager leading digital or cloud migration projects.
• Strong understanding of information and communication technology principles, methodologies, and best practices.
• Excellent leadership and interpersonal skills, with the ability to effectively manage and motivate cross-functional teams.
• Proficiency in project management tools such as Jira, Asana, or Microsoft Project.
• Familiarity with Agile, Scrum, or other iterative project management methodologies.
• Exceptional communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders.
• Demonstrated ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• PMP, PRINCE2, or other project management certifications are a plus.
• Experience in project management, with a focus on ICT projects.

The following Attributes are necessary to succeed in this role:

• Punctual, self-discipline and a motivated team player.
• Ethical consciousness and conduct in all dealings with the matters of CETA.
• Emotionally intelligent and communicates well across all levels.
• Analytical and pay attention to detail.
• Deadline driven.
• Adaptable and problem-solver.
• Excellent negotiation and organising skills.
• Innovative and creative self-starter.
• Ability to work with difficult individuals.

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Job Purpose:

The role of the ICT Business Analyst at the Construction Education and Training Authority (CETA) is pivotal in bridging the gap between business objectives and technological solutions. The Business Analyst is responsible for understanding CETA's business processes, identifying areas for improvement, and translating business requirements into actionable IT solutions. By leveraging their analytical skills and domain knowledge, the Business Analyst plays a crucial role in driving efficiency, innovation, and alignment with organizational goals.

Job Profile:

Business Process Analysis:

• Collaborate with stakeholders to analyse existing business processes and identify opportunities for optimization and automation.
•  Conduct thorough assessments to understand workflow inefficiencies, bottlenecks, and areas for improvement.
•  Document current-state and future-state business processes to guide solution development and implementation.

Requirement Elicitation and Documentation:

• Gather and document business requirements from stakeholders, ensuring clarity, accuracy, and completeness.
•  Translate business needs into functional specifications, user stories, and acceptance criteria for IT development teams.
•  Facilitate requirements workshops, interviews, and focus groups to capture stakeholder input and feedback. 

Solution Design and Evaluation:

• Work closely with IT architects and developers to design solutions that address business needs and align with CETA's strategic objectives.
•  Evaluate proposed solutions against business requirements, technical feasibility, and cost considerations.
•  Provide recommendations for technology adoption, platform selection, and solution architecture.

Change Management and Stakeholder Engagement:

• Develop change management strategies to support the adoption of new systems and processes within the organization.
•  Engage with stakeholders at all levels to communicate project objectives, solicit feedback, and address concerns.
•  Facilitate training sessions and workshops to ensure user readiness and acceptance of implemented solutions.

Quality Assurance and Testing:

• Collaborate with QA teams to define test plans, test cases, and acceptance criteria for IT projects.
•  Conduct user acceptance testing (UAT) to validate that solutions meet business requirements and user expectations.
•  Identify and track defects, working with development teams to ensure timely resolution and quality delivery.

Continuous Improvement and Innovation:

• Proactively identify opportunities for process improvement, innovation, and efficiency gains within CETA's operations.
•  Stay abreast of industry trends, best practices, and emerging technologies relevant to CETA's business domain.
•  Champion a culture of continuous improvement, knowledge sharing, and learning within the organization.

Requirements

Desired Skills, Experience and Competencies

• Bachelor’s degree in business administration, Information Technology, or related field (preferred).
• Proven experience as a Business Analyst or similar role, preferably in the education or training sector.
• Strong analytical and problem-solving skills, with the ability to understand complex business processes and systems.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Proficiency in business analysis techniques, tools, and methodologies (e.g., requirements elicitation, process modelling, UML).
• Knowledge of project management principles and practices, with experience in Agile or iterative development methodologies.
• Certification in business analysis (e.g., CBAP, CCBA) or project management (e.g., PMP, PRINCE2) is a plus.

The following Attributes are necessary to succeed in this role:

• Punctual, self-discipline and a motivated team player.
• Ethical consciousness and conduct in all dealings with the matters of CETA.
• Emotionally intelligent and communicates well across all levels.
• Analytical and pay attention to detail.
• Deadline driven.
• Adaptable and problem-solver.
• Excellent negotiation and organising skills.
• Innovative and creative self-starter.
• Ability to work with difficult individuals.

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 Job Purpose:

• The role of the System Administrator at the Construction Education and Training Authority (CETA) is to ensure the smooth and secure operation of the organization's IT systems and infrastructure. The System Administrator is responsible for managing, monitoring, and maintaining all hardware, software, and network components to support CETA's mission-critical operations. By proactively addressing technical issues, implementing security measures, and optimizing system performance, the System Administrator plays a crucial role in enabling productivity and efficiency across the organization.

Responsibilities:

System Management and Maintenance:

•  Manage and maintain CETA's IT systems, including servers, networks, operating systems, and databases.
•  Perform routine maintenance tasks such as system updates, patches, backups, and system optimizations to ensure reliability and performance.

Security Management:

•  Implement and enforce security measures to protect CETA's IT infrastructure from cybersecurity threats, unauthorized access, and data breaches.
•  Monitor system logs, security alerts, and access controls to identify and mitigate security vulnerabilities proactively.

Issue Resolution and Troubleshooting:

•  Respond promptly to technical issues and user-reported problems, diagnosing and resolving hardware, software, and network issues to minimize downtime.
•  Utilize troubleshooting tools and techniques to identify root causes and implement effective solutions.

User Support and Training:

•  Provide technical support and assistance to end-users, addressing inquiries, and resolving technical issues related to IT systems and applications.
•  Conduct user training sessions and create documentation to promote IT best practices and enhance user proficiency.

System Documentation and Compliance:

•  Maintain accurate documentation of system configurations, procedures, and troubleshooting processes.
•  Ensure compliance with industry standards, regulatory requirements, and company policies related to IT systems and data security.

System Upgrades and Expansion:

•  Plan and execute system upgrades, migrations, and expansions in collaboration with IT teams and stakeholders.
•  Evaluate emerging technologies and recommend solutions to enhance system performance, scalability, and efficiency.

Requirements

Desired Skills, Experience and Competencies:

• Highest qualification in Computer Science, Information Technology, or related field (preferred).
• Proven experience as a System Administrator or similar role, managing IT systems and infrastructure.
• Proficiency in operating systems (e.g., Windows Server, Linux), networking protocols, and database management systems.
• Strong troubleshooting skills and the ability to diagnose and resolve technical issues effectively.
• Knowledge of cybersecurity principles, best practices, and tools for system protection.
• Excellent communication and interpersonal skills, with the ability to provide user support and collaborate with cross-functional teams.
• Attention to detail and the ability to prioritize tasks in a fast-paced environment.
• Relevant certifications (e.g., Microsoft Certified Systems Administrator, CompTIA Network+) are a plus.

The following Attributes are necessary to succeed in this role:

• Punctual, self-discipline and a motivated team player.
• Ethical consciousness and conduct in all dealings with the matters of CETA.
• Emotionally intelligent and communicates well across all levels.
• Analytical and pay attention to detail.
• Deadline driven.
• Adaptable and problem-solver.
• Excellent negotiation and organising skills.
• Innovative and creative self-starter.
• Ability to work with difficult individuals.