Job Opening at Abbott

Job Description

The role of Pharmacoviligence Specialist ensures that all activities related to pharmacovigilance (PV) for both Abbott EPD investigational and registered medicinal products are performed at Affiliate level in accordance with internal Abbott policies and procedures as well as with local regulatory requirement.

What You’ll Do:

• Acts as a local QPPV on a 24/7/365 basis in EAC Affiliate.
• Maintenance of the Affiliate PV System Country Chapter and additional local PV procedures, forms, and templates
• PV business continuity planning and notification of any business interruptions that pose a threat locally or globally to pharmacovigilance processes or endanger regulatory compliance
• Receipt, recording, and reconciliation of safety information
• Safety surveillance including literature and health authority website screening and preparation of local periodic safety reports and Risk Management Plans
• Regulatory submission of safety information
• Basic PV training of local EPD staff
• PV record retention and archiving
• Implementation of out-of-office coverage for receiving and recording safety-relevant information
• Maintenance of local PV product list
• Ensure PV matters in local interventional studies and local non-interventional organized data collection schemes.
• Negotiation and implementation of local commercial pharmacovigilance agreements and local pharmacovigilance service agreements
• Due Diligence for product acquisition or in-licensing negotiated by an Affiliate organization.
• Provision of local PV Compliance metrics and management of non-compliances
• Coordination/management of PV audits and inspections at the Affiliate level
• Ensure vigilance compliant to local legislation for Abbott EPD products beyond medicinal products such as medical devices and food supplements.
• Contribution to benefit-risk assessment of the Abbott EPD products portfolio;
• Act as the key expert for any PV-relevant topics and ensures proactive communication as appropriate;
• Leading regional PV projects and contribution to global PV projects.

Required Qualifications

• Pharmacy or related health science degree

Preferred Qualifications

• At a minimum 4 years PV experience in pharmaceutical industry or PH Health authority. .
• Profound understanding of local PV regulation
• Ability to give attention to the detail.
• Computer literacy (Windows, MS Office)
• Good English language skills
• Good communication skills with internal and external stakeholders
• Excellent time management, organizational and planning skills.
• The ability to work independently and as a part of a team.
• Independent thinker with the ability to challenge the status quo with outstanding interpersonal skills.

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Job Description

The role of the Customer Service Coordinator intern will be instrumental in supporting and assisting the Supply Chain department in the following duties:

What You’ll Do:

Data Capturing

• Ensure that all orders are captured onto data sheet (orders tracker)

Order Handling & Distribution

• Receives orders via Internet, fax or mail, and distribute amongst the team to ensure captured within the order cut off SLA.
• First response handling (to ensure instruction has been actioned)
• To ensure all stages of the order process are captured accurately with reference to system data and times processed by order entry team on the data sheet adding necessary information. (If required).
• Enters the order, taking into consideration any special-order types or FOC codes. Specific customer requests. (If required).
• Follows up on Back Order Report daily with communication to customers using a template.
• Ensure contact details present for automatic order conformation.

Queries handling (Complaints)

• Receives customer complaints specific to order responsibility.
• Clear Back Order report received from customers.

Administrative Tasks

• Ensuring each order has relevant correspondence attached.

Call handling.

• Records all incoming calls from customers on the customer care line, ensuring follow-up with customer within 24 hours.
• Distributing workload within the team
• AD-HOC Department Requests
• Completion of tasks assigned of a general nature to assist the division achieving department goals including entering an order using ADOC system, taking into consideration any special-order types or FOC codes. Specific customer requests. (If required).

CUSTOMER FOCUS

• Making customer needs the primary focus of one’s actions.
• Actively seeks information to understand customers’ circumstances, problems, expectations, and needs.
• Shares information with customers to build their understanding of issues and capabilities.
• Builds rapport and co-operative relationships with customers.
• Considers how actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; avoids over commitments.

Required Qualifications

• Tertiary qualification, preferably in Supply Chain, Logistics or related.
• NO experience is preferred- i.e the organization is seeking to hire newly graduated candidates.
• Must live in Johannesburg​.
• Excellent Communication skills.
• Basic skills in Microsoft Excel, Word and PowerPoint.
• Telephonic skills required.

Preferred Qualifications

• Able to speak, read and write English.
• Working within a team.
• Taking ownership
• Adherence to work and being available to ensure that client expectation is met.