Job Opening at Truworths

Job Description    
The cross trained consultant can operate on the sales floor as well as on the service desk. This is a versatile individual that values customer service and enjoys working with customers. To be successful in this position you must be systems minded and have a good eye for detail and fashion.

Key Responsibilities    

• Assist customers with finding merchandise
• Merchandising the store according to the MBP principals
• Payments and purchases on the POS system
• Opening new accounts
• Maintaining or controlling stock losses
• Building relationships with customers

Qualifications and Experience    Experience / Knowledge:

• Experience on the floor and cash desk
• Product knowledge, passion for fashion and good selling skills

Competencies    

• Proactive, self-motivated and security conscious
• Excellent customer relations and people skills
• Excellent communication skills
• Loyal, committed and energetic

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Job Description    
We are looking for an experienced Store Administration Supervisor with excellent planning and organisational skills. This person is detail orientated and passionate about controlling expenses and managing risk. The incumbent will also be responsible for planning and scheduling staff as well as some Recruitment, IR, Training and Performance Management.

Key Responsibilities    

• Day-to-day running of the store
• Conducting daily, weekly and monthly admin checks
• Make sure that staff adhere to the policies and procedures
• Update the Administration manual with any procedural releases
• Do follow ups on Daily Management Reports
• Update notice boards
• Conduct and Supervise hanger counts
• Conducting regular spot checks at the service desk
• Conduct spot checks at the fitting room
• Staff planning
• Blue cube scheduling and over rides
• Closing the pay period on blue
• Controlling expenses
• Ensuring that staff works in a healthy and safe environment
• Staff training
• Driving promotions in the store
• Alarm test
• Fire evacuation drills
• Refuse checking
• Daily meetings with staff
• Conducting PDD with staff
• Recruiting weekly flexi timers
• Implementing IR discipline
• Appraisals

Qualifications and Experience    

• Previous experience in a similar role
• Computer literacy and excellent admin skills
• Numerical and analytical skills
• Performance management and IR skills
• Good interviewing, recruitment and training skills

Competencies    

• Retail business acumen and target driven
• Good planning and organisational skills
• Strong leadership and motivational skills
• Good people skills and customer relations
• Security conscious and self-motivated

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Job Description    
The store supervisor supports the store manager, floor manager and admin manager with the day-to-day running of the store. This person drives promotions and new accounts in the store ensuring the queues are managed effectively to ensure good customer service. Strong communication and a proactive approach is what makes this person effective in their role.

Key Responsibilities    

• Assist the manager with the day-to-day running of the store
• Making sure that the MBP and visual standards are maintained
• Maintaining the visual appeal of the store – in store housekeeping
• Make sure that staff adhere to the policies and procedures
• Conduct and assist with hanger counts
• Conducting regular spot checks at the service desk and fitting room
• Giving regular feedback to your manager on poor and best sellers
• Assist with staff training, performance management, recruitment and IR
• Driving promotions in the store
• Driving customer service in the store
• Manage the opening of new accounts
• Queue management
• Admin duties including Admin Checks and following up on audits

Qualifications and Experience    

Experience / Knowledge:

• Computer literacy, good admin/credit knowledge

Competencies    

Behavioral:

• Passion for fashion and attentive to detail
• Proactive, accurate and numerate
• Excellent customer service and good people skills
• Excellent communication skills
• Security conscious and self-motivated
• Attention to detail and vigilant with shrinkage

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Job Description    
We are looking for a self-motivated individual with proven retail management experience and the ability to work within a fast-paced, ever-changing environment. Here is your opportunity to shine within a challenging role where you can grow your career, inspire and motivate others.

Key Responsibilities    

• Day-to-day running of the store
• Managing stock losses to make sure shrinkage is in line with the Company target
• Driving turnover to ensure daily, weekly and monthly targets are met
• Maintaining the visual appeal of the store
• Controlling expenses
• Provide world class customer service and ensure that customer needs are met
• Ensure recruitment, training, performance management and employee relations needs of staff are met
• Conducting daily, weekly and monthly check lists
• Make sure that staff adhere to the policies and procedures
• Conduct and supervise hanger counts
• Conducting regular spot checks at the service desk
• Conduct spot checks at the fitting rooms

Qualifications and Experience    Qualification/s:

• Matric or equivalent qualification

Experience / Knowledge:

• 3-5 years’ experience in managing a fashion retail store
• Proven track record in successfully managing a fashion retail store
• Competencies    Essential Competencies:
• Computer literate (Excel, Word)

Behavioral

• Excellent administration skills
• Good planning and organizational skills
• Strong leadership and motivational skills
• Customer Service Orientated
• Sales focused and target driven
• Ability to communicate effectively at all levelsPolicy

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Job Description    

The floor manager is someone who is passionate about fashion and contributes to the visual appeal of the store through ensuring seasonal MBP is implemented. This person drives sales through ensuring all promotions are effectively displayed and motivates staff to drive turnover through their selling skills. This individual is conscientious and security conscious while having excellent customer service skills.

Key Responsibilities    

• Day-to-day running of the store
• Implementing MBP
• Maintaining the visual appeal of the store
• Implementing seasonal MBP updates
• Conducting daily, weekly and monthly checklists
• Daily window checks
• Make sure that staff adhere to the policies and procedures
• Conduct spot checks at the fitting room
• Staff planning
• Controlling expenses
• Ensuring that staff works in a healthy and safe environment
• Giving regular feedback to both staff and line manager
• Staff training
• Driving promotions in the store
• Alarm test
• Fire evacuation drills
• Refuse checking
• Daily meeting with staff
• Conducting PDD with staff
• Recruiting weekly
• Flexi timers
• Implementing IR discipline
• Appraisals

Qualifications and Experience    

Experience / Knowledge:

• 3 – 5 years’ experience in a similar role
• Previous store manager experience
• Computer literacy and excellent admin skills
• Numerical and analytical skills
• Good knowledge of MBP and fashion focused
• Good interviewing, recruiting and training skills
• Performance management and IR skills

Competencies    

• Retail business acumen and target driven
• Good planning and organisational skills
• Strong leadership and motivational skills
• Good people skills and customer relations
• Security conscious and self-motivated