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Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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Key Purpose
Design and implement robust, scalable and optimally performing systems using java related technologies, according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Discovery.
Areas of responsibility may include but not limited to
Design:
Development:
Testing:
Support / Troubleshooting:
Mentoring / Team development:
Personal development:
General:
Education
Experience
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Key Purpose
To assist in building, maintaining and developing Broker relationships and enhancing the image of Discovery and Corporate Sales. To support the Corporate Business Consultants with all sales and marketing initiatives
Areas of responsibility may include but not limited to
To liaise with Brokers and their New Business Administrative teams on a regular basis (telephonically and via face to face, external meetings)
To promote the brand of Discovery, by always being professional, proactive, innovative and driving quality
To ensure that escalated new business queries from the broker are attended to satisfactorily (outside of normal escalation channels)
Need to support the BC to manage the new business pipeline, to identify trends and to provide all necessary administrative support to actively increase business activations
Need to support BC in identifying sales and marketing initiatives in order to maximise production to achieve a new business target
Required to assist BC with training of new employer groups and/or members joining Discovery Health
Required to manage new business stock requirements of the broker
To assist in the facilitation of corporate marketing events e.g. handling invites / RSVPs etc for road shows, training and other marketing events.
Competencies
Exceptional planning and co-ordination skills
Ability to work on your own with minimal intervention
Pro-active and attentive to detail
Strong relationship building skills and an ability to adapt to different environments and personalities
Ability to adapt to change
Strong administrative skills
Competent on Word, Excel and PowerPoint
Customer focused
High level of confidence and results driven
Time management is critical
NQF 5 (advantageous)
RE5 (advantageous)
Education and Experience
Matric
A minimum of 3 years Employee Benefits experience (Discovery Employee Benefits preferable)
MS Office (Excel, Word, Power Point)
NQF 5 (advantageous)
RE5 (advantageous)
Discovery Health Employee Benefits product knowledge
Understanding of the Discovery Employee Benefits new business process (advantageous)
Previous CRM experience (advantageous)
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Key Purpose
This position will be responsible for the service delivered by the operational areas of the Service Team.
Areas of responsibility may include but are not limited to:
The successful applicant will report to the Service Executive.
Job responsibilities include among others the following:
Overseeing the success of the division by liaising with major stakeholders in the business.
Building effective relationships with internal and external stakeholders to create strategies and translate these into effective deliverables to ensure successful execution thereof.
Owning and chairing key forums with participants at an executive level.
Constant interaction with highly strategic thinkers and relationship building on an executive
business level.
Developing strategic and operational plans to drive, lead, and represent all projects and key initiatives impacting the division.
Provide direction for the division through actively communicating and being a visionary leader.
Developing and generating appropriate reporting to business in respect of your division.
Developing and implement annual business, strategic and implementation plans.
Monitor the implementation of risk management strategies with the Division.
Keeping abreast with legislative and industry changes and how this affects your business units.
Analyzing and problem solving by identifying key issues and relationships from a base of information.
Constantly challenging and shaping the status quo.
Effective decision-making by applying entrepreneurial knowledge and “out of the box” thinking and weighing up the risks involved.
Exceptional interpersonal communication with a wide and effective networking ability to establish good relationships with highly intellectual counterparts and build strategic relationships.
Ability to debate and express clear key points of an argument in a credible manner.
Analytical ability with numerical and verbal data by breaking information into component parts, patterns and relationships. Probes for further information or greater understanding of a problem.
Makes rational judgments from the available information and analysis.
Produces workable solutions to a range of problems.
Demonstrates an understanding of how one issue may be a part of a much larger system.
Works strategically to realize organizational goals.
Sets and develops strategies. Identifies and develops positive and compelling visions of the organization’s future potential.
Takes account of a wide range of issues across, and related to, the organization.
Decision-maker with a solution oriented approach who is able to identify, drive, and implement effective decisions.
Strategic thinker who is able to use an entrepreneur approach to developing processes and formulating concepts.
Dynamic, strategically minded visionary who adapts to changing circumstances. Accepts new ideas and change initiatives.
Adapts interpersonal style to suit different people or situations.
Keeps up to date with competitor information and market trends. Identifies business
opportunities for the organization.
Demonstrates financial awareness.
Controls costs and thinks in terms of profit, loss and added value
To determine the strategic direction of the division and to develop plans in order to roll out this strategy
To review processes and to identify opportunities for process improvement and optimisation.
To compile the annual budget and to get this approved.
Manage expenses in line with this budget and report on variances either negative or positive from the approved budget.
To manage vendors Service Level Agreements.
To manage projects and to ensure that they meet their strategic aims and that operational issue are attended.
To determine the charge-out rates for services rendered to the different areas of Discovery.
To analyse competitors and to benchmark with similar departments in other companies and to report back to Senior Management.
Implement start up teams and divisions to scale and operationalize it
Create an agile leadership team
Ability to do effective change communication
Work collaboratively with a national outcome approach
Host local and international operations tours
Personal Attributes and Skills
Ability to make prompt, clear decisions, which may involve tough choices or considered risks.
Takes responsibility for actions, projects and people.
Takes initiative and acts with confidence working under own direction. Initiates and generates activity.
Provides others with a clear direction. Sets appropriate standards of behaviour.
Delegates work appropriately and fairly.
Motivates and empowers others.
Provides staff with development opportunities and coaching.
Recruits staff of a high calibre.
Establishes good relationships with customers and staff.
Builds wide and effective networks of contacts inside and outside the organisation.
Relates well to people at all levels.
Uses humour appropriately to enhance relationships with others.
Makes a strong personal impression on others.
Gains clear agreement and commitment from others by persuading, convincing and negotiating. Promotes ideas on behalf of self or others.
Manages conflict.
Makes effective use of political processes to influence and persuade others.
Writes clearly, succinctly and correctly.
Writes convincingly in an engaging and expressive manner.
Avoids the unnecessary use of jargon or complicated language.
Writes in a well-structured and logical way.
Structures information to meet the needs and understanding of the intended audience.
Rapidly learns new tasks and quickly commits information to memory.
Gathers comprehensive information to support decision making.
Demonstrates a rapid understanding of newly presented information.
Encourages an organisational learning approach (i.e. learns from successes and failures and seeks staff and customer feedback).
Manages knowledge (collects, classifies, and disseminates knowledge of use to the organisation).
Works strategically to realize organisational goals.
Sets and develops strategies. Identifies and develops positive and compelling visions of the organisation’s future potential.
Takes account of a wide range of issues across, and related to, the organisation.
Keeps up to date with competitor information and market trends.
Identifies business opportunities for the organisation.
Demonstrates financial awareness.
Controls costs and thinks in terms of profit, loss and added value.
Qualifications and Experience
The following are essential requirements Education
Relevant Tertiary Qualification – Preferably a B.Com. or BSC
Experience
Minimum 5 years’ experience on a managerial level in an operations, data management or document capture and storage.
Minimum 5 years’ experience within Discovery Health.
Extensive exposure within the Discovery health environment.
Proven track record of successful implementation of business process change projects
2 years’ experience with managing strategic relationships
Extensive experience working with Brokers and external clients.
Minimum 1 year project management experience
Solid experience in relationship building with key players
Solid experience leading areas of 40+ employees
Business presentation skills
Knowledge Required
Understanding of corporate organizations
Understanding of Business Processes
Healthcare industry knowledge
Understanding of data and statistics
High level of computer literacy and MS Office:
Advanced Excel
MS Access (Intermediate)
MS PowerPoint
Discovery Product knowledge
High level understanding of Discovery Health systems
Post graduate degree
MBA
Relevant legislation and industry knowledge (Advantage)
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people
living with disabilities to apply.
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Key Purpose
Act as techincal owner of a set of aplications. Manage relationships with Business Product owners and ensure that business objectives are reflected in the techincal processes which they manage. Manage a team of IT specialists, specifically resourcing and scheduling in the SDLC Processes. Manage a set of projects (potentially across teams). Ensure that the applications remain adaptive to emerging client needs in their lifetime.
Areas of responsibility may include but not limited to
Delivery and Support of Specific Applications
Client Relationship Management & Networking
Ensuring alignment to business requirements
Building trust with clients by displaying managerial competence
Understanding business requirements, business strategy and direction, risks and impact
Participating in client forums (MANCO, planning/strategy sessions, reporting)
Acting as consultant to internal and external clients
Interfacing to other teams where required
Project/Delivery Management
Management of activities within the SDLC (Acting as process owner)
Participating and enabling the business prioritisation process
Scheduling and prioritising tasks and resources
Capacity management
Project budget tracking and management
Taking ownership of production issues and driving to resolution
Adherence to Quality, Standards, SLA’s and SDLC standards
Human Capital Management
Team management
Capacity planning
Driving skills development
Mentoring/Coaching of team members
Recruitment, conflict management, creating a welcoming environment
Performance management
Contribute to Insure Systems Strategy
Contribution to Insure Systems Strategy
Technical Direction
Participating in MANCO, planning/strategy sessions, reporting
Personal Attributes and Skills
Values Driven
Optimistic
Learns on the Fly
Resilient
Instils Trust
People Savvy
Drives Results
Problem Solver
Lives the values and believes in the core purpose
Treats others with care, dignity and respect
Ensure that the business case prevails
Understand that people are Discovery's greatest asset
Builds an environment for optimal performance
Sets ambitious goals and implement the highest standards
Education and Experience
Matric (Grade 12)
Tertiary degree (B. Engineer, B.Com, BSC)
Managing Through Systems, Courage, Change Readiness
Strategic Orientation, Communication (written, verbal and listening)
Conflict Management, Negotiation
Creativeness, Innovation
Financial industry experience
5-8 years’ experience in software development for large commercial entities or has demonstrated leadership capabilities
Must have managed a software development team
Project Management experience
Solution Architecture
Software Development and Testing
SDLC (Agile experience would be advantageous), ITIL (Incident, change, Release, Problem Management)
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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