Job Openings at Metrofile

KEY RESPONSIBILITIES include the following. Other duties may be assigned.

Process Management

• Manage throughputs for defined IPC processes. (Analyses scheduled expectancies for each defined process.)
• Provides technical assistance on all equipment and software within the Processing Centre as required.
• Evaluates job requirements and recommends best methodologies and equipment to be used in order to maximise throughput and accuracy.
• Provides technical support to clients onsite and telephonically.
• Ensures maximum uptime of equipment by overseeing scheduled maintenance and servicing processing equipment.
• Reports on scheduled maintenance and consumable utilisation of processing equipment to the Processing Centre Manager.
• Assists in evaluating job requirements in order to recommend preferred methodology and equipment to be used
• Assist sales in presenting IPC processes and software applications.
• Assist with the setup of equipment and software for new projects.
• Assist with the setup of new equipment and software implemented in IPC.
• Knowledge of Networking and software platforms
• Data analysis and merging.
• Importing and uploading of data.
• Must be able to problem solve.
• Ability to work under pressure and meet tight deadlines
• Detail-oriented with a strong focus on quality and accuracy

People Management

• Ensures that staff is trained, skilled and that their expertise is optimally applied.
• Ensures that the working environment contributes to improve staff morale and increase productivity.

SUPERVISORY RESPONSIBILITIES

• No supervisory responsibility.

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE: 

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Project Management Diploma or relevant IT Diploma.
• Excellent Microsoft Excel knowledge and experience
• Minimum 3 years technical experience in a document processing environment.
• Experience using Microsoft SQL and Access databases will be advantageous.
• Technical expertise in Data Management will be beneficial in contributing to the improvement of our Image Processing Centre.
• Problem-solving abilities will be crucial in this role, allowing you to address challenges efficiently and fine tune solutions that will enhance our processes.
• Must have a valid driver’s licence with your own vehicle.

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KEY RESPONSIBILITIES include the following. Other duties may be assigned.

• Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Account Managers Portfolios.
• Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
• Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
• Ensure that clients’ portfolios data integrity is accurately maintained.
• Assists with preparing and presenting business proposals to both existing and new potential customers.
• Maintains close relationships with the Account Managers in order to capitalise on opportunities identified.
• Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
• Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE: 

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• B Degree in Sales/ Business Administration/Customer Relationship /Marketing Management
• At least 6 years of solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
• Excellent command of the English language
• Must have excellent communication and interpersonal skills
• Must pay attention to detail
• Must be focused on achieving results
• Must be a team player
• Must have business acumen and be able to communicate at all levels
• Must be highly computer literate
• Demonstrate excellent organisational skills
• Must have valid driver’s licence with own transport