Job Openings at NTT Ltd.

• We are seeking a highly accomplished Senior Security Technical Architect to join our team as a trusted technical advisor, security strategist, and pre-sales leader. This is an exceptional opportunity for a seasoned security professional with strong global exposure, deep expertise across enterprise security technologies, and a proven track record of designing and presenting complex security solutions within multinational environments.
• As a subject matter expert, you will be responsible for designing robust and scalable security architectures across infrastructure, networks, cloud platforms, applications, and identity environments. You will work closely with clients, sales teams, solution architects, and delivery teams to develop secure technology solutions that protect critical business assets while aligning with regulatory requirements and industry best practices.
• The successful candidate will possess strong pre-sales consulting experience, the ability to engage with C-level stakeholders, and experience developing and presenting innovative security solutions that address complex business challenges.

Key Responsibilities
The successful candidate must demonstrate:

• Experience working within multinational or global technology environments.
• Proven experience designing and implementing enterprise security solutions across multiple countries and regions.
• Experience engaging with executive stakeholders, global technology teams, and international clients.
• Experience leading global security transformation and infrastructure modernization initiatives.
• Ability to operate effectively within complex matrixed organizations.
• Vendor Security Expertise

Candidates must possess strong architecture, design, implementation, and pre-sales experience across the following security technologies:

• Required Security Platforms
• Cisco Firewall Technologies
• Check Point Security Solutions
• Palo Alto Networks Firewalls
• Fortinet Security Solutions
• Zscaler Secure Access Solutions
• F5 Application Delivery and Security Solutions
• CyberArk Privileged Access Management (PAM)
• Splunk SIEM and Security Operations Solutions
• Exposure to all the above technologies is considered a mandatory requirement.
• Candidates must be able to demonstrate solution architecture, design, customer engagement, and implementation experience across these technologies.

Certifications
The successful candidate must hold current and relevant certifications from the major security vendors listed below.

• Cisco
• Cisco Security Certification (CCNP Security, CCIE Security, or equivalent)
• Check Point
• CCSA and/or CCSE
• Palo Alto Networks
• PCNSA and/or PCNSE
• Fortinet
• Fortinet Network Security Expert Certification (NSE/Fortinet Certified Professional or higher)
• Zscaler
• Zscaler Certified Specialist or equivalent
• F5
• F5 Certified Technology Specialist (CTS) or equivalent
• CyberArk
• CyberArk Defender, Sentry, or equivalent CyberArk certification
• Splunk
• Splunk Enterprise Security Certification or Splunk Architect Certification

Additional Preferred Certifications

• CISSP
• CCSP
• CISM
• TOGAF
• SABSA
• ITIL
• COBIT
• SAFe

Technical Knowledge

The successful candidate will possess advanced expertise across:

• Enterprise Security Architecture
• Network Security Architecture
• Cloud Security
• Zero Trust Security
• Security Operations
• SIEM Platforms
• Identity and Access Management (IAM)
• Privileged Access Management (PAM)
• Data Protection and Encryption
• Secure Infrastructure Design
• Security Governance
• Risk Management
• Regulatory Compliance

Strong knowledge of security frameworks including:

• TOGAF
• NIST
• ISO 27001
• PCI-DSS
• COBIT
• ITIL

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• As a Principal Security Client Partner at NTT DATA, you will leverage your expertise to work with our services teams to identify, develop, and close managed service and outsourcing deals. You will serve as a trusted advisor for cloud-managed services, using consulting-led sales skills to engage and close opportunities with diverse decision-makers across various levels within client organizations.
• You'll collaborate with clients, Client Managers, pre-sales architects, and delivery teams to ensure that the client's outsourced solutions are seamlessly implemented and managed. Your focus will be on developing strong stakeholder relationships, gaining a deep understanding of the client's business, and converting them into long-term managed services clients, resulting in multi-year renewals.
• Your role will include generating demand by helping clients identify and qualify their needs and articulating the value of our security managed services solutions. You will also manage and guide clients through the sales process, from initial engagement to the closure of deals, ensuring compliance with legal and contractual terms.
• You will work cross-functionally with partners and vendors to drive high-value services opportunities and support the regional sales governance processes. By maintaining a high level of service knowledge, you will lead meaningful conversations with clients about their industry-specific challenges and our innovative solutions.
• As part of our team, you will contribute to building a knowledge base of best practices and ensuring that internal teams are well-informed about typical client challenges. You will design commercial solutions, negotiate terms, and work towards solving client problems in ways that benefit both the client and our organization.

To thrive in this role, you need to have:

• An in-depth understanding of cybersecurity concepts, including different types of threats, attack vectors, and common security vulnerabilities.
• Familiarity with a range of security solutions and best practices for securing networks and systems, including secure network architecture, access controls, and authentication mechanisms.
• The ability to position NTT DATA's service offerings across multiple technology domains like cloud infrastructure, managed services, support services, consulting services, and technical services.
• Proven experience in managing the entire sales process, from opportunity development to the closure of multi-year managed services deals.
• A client-centric approach with strong problem-solving skills and the ability to build long-term relationships with clients at all levels, especially within the C-suite.
• Strong business acumen and negotiation skills, with the ability to craft win-win solutions for both the client and the organization.
• An entrepreneurial mindset with the ability to independently identify and qualify opportunities.
• Effective team player with the ability to coordinate and liaise with delivery teams across multiple business areas.
• Quick learner with the ability to understand newly introduced solutions and take them to market.
• A bachelor's degree in a technical or sales field, or equivalent experience.

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• The Server Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.
• Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Server Engineer (L2) is able to restore service to clients.
• The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).
• The Server Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.
• This role may also contribute to / support on project work as and when required.

Key Responsibilities:

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Ability to work across various other resolver groups (internal and external).
• Identifies problems and errors before they impact a client’s service.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).

Relevant certifications include (but not limited to) –

• VMware Certified Professional: Data Centre Virtualization
• Veeam Certified Engineer
• Microsoft Certified: Azure Administrator Associate
• MCSE

Required Experience:

• Minium 3 years' experience in a similar role.
• Moderate level experience to operate and maintain windows server environment.
• Moderate level knowledge in ticketing tools.
• Moderate level working knowledge of ITIL processes.
• Moderate level experience working with vendors and/or 3rd parties.
• IBM Spectrum Protect (Tivoli) Advantageous
• HPE and Dell Server hardware – Certifications Advantageous

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• The Manager, Financial Reporting is a management role, responsible for managing the analysis and preparation of several financial reports and ensures the distribution and presentation of this information to the relevant stakeholders.
• The Manager, Financial Reporting reviews prepared month-end and year-end reports, including statutory fiscal reports, management accounting packs, project profitability analysis and variance reports.
• This role analyzes relevant financial information to ensure that detailed explanations are presented, particularly for variances from the financial forecast and performs financial preparation and analysis for new business proposals whilst fostering a collaborate and innovative culture across their team.

Key Responsibilities:

• Manages the analysis and preparation of several financial reports.
• Ensures the distribution and presentation of this information to the relevant stakeholders.
• Reviews prepared financial reports, including statutory fiscal reports, management accounting packs, project profitability analysis and variance reports.
• Analyzes information to ensure that detailed explanations are presented, particular for variances from the financial forecast.
• Manages and oversees compliance efforts with the preparation, review, submission and distribution of financial reports required by governmental and regulatory agencies.
• Ensures timely preparation and reviews and monthly and quarterly balance sheet statements, cash flow statements, and related materials required by investor relations and internal management.
• Implements formal processes for obtaining and analyzing information gathered from internal business units for financial report preparation.
• Liaises with auditors as part of the financial reporting processes.
• Contributes to the development and maintenance of supporting documents for all financial reports and evaluate it for various departments and committees.
• Implements internal financial controls for integration of closing process and financial activities of company.
• Contribute to the development of financial models, prepares forecasts and reporting tools to identify business opportunities, risk and ensure performance better.
• Analyzes all financial reports and assists in improvement and execution process.
• Coordinates with various departments and prepare recurring financial reporting packages.
• Ensures the provision of work assignments and activities across the team focused on achievement on operational excellence.

​Knowledge and Attributes:

• Advanced verbal and written communication skills.
• Demonstrates advanced planning, organizing and problem-solving ability.
• Demonstrates excellent attention to detail with high levels of integrity and professionalism.
• Ability to establish and maintain excellent working relationships with stakeholders.
• Ability to prioritize and manage team expectations.
• Advanced knowledge of accounting principles and procedures.
• Ability to analyze and interpret complex financial data.
• Ability to present complex financial data using detailed reports and charts.
• Ability to build a cohesive team and to lead and manage people effectively.
• Ability to manage time effectively while setting the tone of the team through modelling and leadership
• Excellent knowledge of GAAP and reporting standards.

​Academic Qualifications and Certifications:

• Bachelor's degree in finance, Accounting, Commerce, Economics or relevant field preferred
• CA(SA) or CIMA

Required experience:

• Minimum 5 years managerial experience
• Advanced experience planning, controlling, and managing departmental expense and capital budgets.
• Advanced experience directly managing people, including hiring, developing, motivating, and directing people as they work.
• Advanced experience creating and reviewing financial reports.
• Advanced hands-on experience with financial reporting software.
• Advanced professional accounting or financial management experience.
• Advanced knowledge of financial reporting/analysis models and frameworks.

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• We are seeking a strategic leader to unlock and scale the value of our partner ecosystem across Talent and the broader business. This means translating partner-provided benefits—such as training, certification vouchers, and funding—into measurable workforce capability, partner tier progression, and revenue impact.
• Sitting at the intersection of Alliances and Talent, this role will align partner investments to enterprise skill priorities and alliance growth objectives. The individual will work closely with Practices and Regions, where most capability talent resides, to ensure benefits are tied to real skill demand and market needs.
• This leader will design and implement a scalable operating model that ensures partner benefits are proactively delivered, equitably distributed, and aligned to priority growth areas, leveraging automation and AI to simplify access and drive adoption.
• The role will coordinate closely with Alliance Operations to avoid duplication of certification management processes, clarify ownership, and ensure a cohesive end-to-end approach from benefit availability to business impact.

Key Responsibilities

Enterprise Partner Value Strategy

• Develop a comprehensive strategy to maximize utilization and impact of partner-provided benefits (training, certifications, discounts, funding programs, etc.).
• Align partner benefits to enterprise skill priorities, career architecture, workforce plans, and alliance growth objectives.
• Identify opportunities to shift from reactive distribution of benefits to proactive capability-building programs.
• Partner with Alliance leaders to ensure talent strategy supports partner tier requirements and growth targets.

Operating Model & Delivery Framework

• Design and implement a scalable operating model to deliver partner benefits to the business in a simple, transparent, and proactive way.
• Establish governance, prioritization, and allocation frameworks to optimize limited certification vouchers and funding.
• Create clear intake, approval, and distribution workflows that reduce friction and manual effort.
• Embed partner benefit delivery into existing talent and learning processes.
• Ensure sustainability of the model through defined ownership, accountability, and continuous improvement mechanisms.

AI-Enabled Enablement & Automation

• Design intelligent, automated workflows that match employees to relevant partner training and certification opportunities based on skill profiles, role, project alignment, or career path.
• Leverage AI-driven insights to forecast certification needs aligned to sales pipeline and alliance strategy.
• Build self-service visibility tools that allow business leaders to easily understand available partner benefits.
• Reduce manual coordination through digital tracking and automated reporting.

Change Management & Adoption

• Develop and execute a structured change management strategy to support adoption of the new partner value operating model.
• Define stakeholder impact assessments and targeted engagement plans across Talent, Alliances, and Business Units.
• Create clear messaging and enablement materials to build awareness, understanding, and accountability.
• Drive behavior change by embedding partner value utilization into performance expectations and workforce planning discussions.
• Monitor adoption metrics and address resistance or barriers to ensure sustained behavioral and process change.

Value Measurement & Executive Reporting

• Define and track metrics such as certification attainment, cost avoidance, partner tier progression, skill acceleration, and revenue influence.
• Quantify ROI from partner investments and talent enablement programs.
• Provide executive-level dashboards and insights connecting workforce capability to alliance growth outcomes.
• Use data insights to inform continuous refinement of strategy and change efforts.

Cross-Functional Leadership

• Serve as the connective leader between Alliances, Talent, Career Architecture, Learning & Development, Finance, and Business Units.
• Build strong relationships with Partner Managers to ensure visibility into upcoming benefits and incentives.
• Influence senior stakeholders to adopt structured, data-driven approaches to partner enablement.
• Drive a culture of accountability around benefit utilization and skill development.

Qualifications

• 5+ years of experience in Talent Strategy, Workforce Transformation, Alliances, Enterprise Program Leadership, or Change Management.
• Experience working within or closely alongside a partner ecosystem (e.g., hyperscalers, enterprise technology partners).
• Demonstrated success designing scalable operating models across complex organizations.
• Proven experience leading organizational change initiatives and driving stakeholder adoption.
• Experience leveraging AI, automation, or digital tools to improve workforce enablement.
• Strong business acumen with the ability to connect talent initiatives to revenue and alliance outcomes.
• Executive presence and ability to influence across functions.

The ideal candidate will:

• Think systemically across Talent and Alliances rather than operating in silos.
• Translate partner incentives into workforce capability strategy.
• Build automated, scalable solutions—not manual campaigns.
• Lead sustainable behavioral and process change across a matrixed organization.
• Drive measurable business outcomes from talent investments.
• Simplify complexity and make value easy to access.

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• The Skilled Marketing Support Administrator has solid demonstrated experience to provide advanced level administrative support to marketing teams.
• This role is required to assist with marketing project administration, event support, marketing collateral management and related administrative functions.
• This role may act as an informal team leader to less experienced administrators within the team.

Key responsibilities:

• Provides advanced support with the completion of marketing related administrative projects.
• Maintains project tracking spreadsheets and business line marketing calendars.
• Schedules project meetings and records and distributes the minutes of these meetings to the relevant stakeholders.
• Displays a client service orientation and provides administrative support in terms of event coordination.
• Prepares invitations, event agendas, tracks payments and refunds and registration forms for events.
• Assists with the coordination of all administrative and logistic activities for catered client events.
• Assists with managing marketing and media events, arranging preparatory meetings for tradeshows and seminars.
• Generates trade show passes, thank you letters, and form letters for mailing mass brochures to prospective clients.
• Establishes and maintains a centralised archive of presentations, marketing materials and communications that is accessible to various internal teams.
• Assists with the creation and assembly of marketing materials for internal stakeholders and ensures the availability of select office marketing collateral stock, including brochures, client lists, awards and accolades, etc.
• Responsible for all administrative duties required by the Marketing management team.
• Coordinates meetings with vendors, agencies and managers and book meeting rooms.
• Coordinates travel arrangements and prepare the agendas for meetings.
• Assists with any other administrative ad-hoc requirements as required.
• Acts as an informal team leader to less experienced administrators within the team.

To thrive in this role, you need to have:

• Ability to provide advanced administrative tasks.
• Orientation towards ensuring client satisfaction and service delivery.
• Solid organizational skills, reliable and able to produce a high quality of work.
• Excellent verbal and written communication skills.
• Excellent attention to detail and has the ability to manage assigned work processes to meet deadlines.
• Solid demonstrated proficiency with programs, such as Microsoft Word, Excel and PowerPoint.
• Solid demonstrated knowledge of social media platforms.
• A good team player who meets and exceeds team goals.
• Solid demonstrated proficiency with event management.
• Solid demonstrated understanding of office management and marketing principles.
• Solid demonstrated familiarity with marketing automation platforms and CRM systems.
• Relevant team leadership abilities.

Academic qualifications and certifications:

• High School certification or equivalent qualification.
• Studying towards or completion in a BSc in Marketing, Business or relevant field is advantageous.

Required experience:

• Solid administrative experience preferably gained within a global marketing team.
• Solid relevant marketing and/or project administration experience.
• Solid experience serving, collaborating with and influencing stakeholders with no direct reporting relationship.
• Solid experience with marketing reporting using data from MAPs, SFA systems, web analytics, finance systems and BI tools.
• Relevant team lead experience is desirable.

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• The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. 
• Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. 
• The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. 
• This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. 
• The Managed Services Cross Technology Engineer (L3) focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration and may also contribute to / support on project work as and when required.

Key Responsibilities

• Design, deploy, configure, and maintain hybrid infrastructure platforms spanning Microsoft Azure, VMware virtualization, enterprise storage, backup, and networking technologies.
• Build, manage, and optimize Azure environments utilizing Infrastructure as Code (IaC) methodologies, including Terraform, Bicep, ARM Templates, PowerShell, and Azure CLI.
• Deploy and administer Azure infrastructure services including Azure Virtual Machines, Virtual Networks, Azure Storage, Azure Backup, Azure Site Recovery, Managed Disks, Azure Files, and Platform-as-a-Service offerings.
• Design and manage CI/CD pipelines through Azure DevOps and GitHub Actions to automate infrastructure provisioning, configuration management, and operational processes.
• Administer, maintain, and support VMware vSphere, vCenter, ESXi, vSAN, and Site Recovery Manager environments.
• Manage enterprise storage platforms including NetApp, Dell EMC, Pure Storage, and other SAN/NAS solutions, ensuring performance, availability, and scalability.
• Configure and support Fibre Channel SAN environments, including storage networking, zoning, multipathing, HBA management, and SAN switch administration.
• Implement and support backup and disaster recovery solutions utilizing Veeam, Azure Backup, Azure Site Recovery, Rubrik, and Zerto technologies.
• Monitor cloud and on-premises infrastructure using Azure Monitor, Log Analytics, Application Insights, and enterprise monitoring solutions.
• Investigate and resolve complex cross-technology incidents involving cloud, virtualization, storage, backup, networking, and security platforms.
• Perform root cause analysis and develop permanent corrective actions to improve platform stability and service reliability.
• Implement infrastructure governance and security controls using Azure Policy, RBAC, Microsoft Defender for Cloud, and industry best practices.
• Participate in cloud migration and modernization projects, including VMware-to-Azure migration initiatives and hybrid cloud solution implementations.
• Continuously identify opportunities for automation, operational improvement, standardization, and cost optimization.
• Mentor and coach Level 2 engineers on Azure cloud technologies, virtualization, storage, backup, and automation best practices.
• Lead technical infrastructure projects and deliver solutions within agreed timelines, quality standards, and client expectations.

Technical Knowledge and Experience

Cloud and Automation

• Strong hands-on experience with Microsoft Azure infrastructure and platform services.
• Experience deploying infrastructure using:
• Terraform
• Bicep
• ARM Templates
• Azure DevOps
• GitHub Actions
• PowerShell
• Azure CLI
• Understanding of cloud architecture principles including scalability, high availability, resilience, security, and disaster recovery.
• Experience with Azure governance, policy management, RBAC, monitoring, and cost optimization.

Virtualization

• Strong experience administering:
• VMware vSphere
• VMware vCenter
• VMware ESXi
• VMware vSAN
• VMware Site Recovery Manager
• VMware Cloud technologies
• Understanding of hybrid cloud integration between VMware and Microsoft Azure.

Storage and SAN

• Strong knowledge of enterprise storage platforms such as:
• NetApp ONTAP
• Dell EMC Unity/PowerMax
• Pure Storage
• HPE Storage Solutions
• Experience with:
• Fibre Channel SAN fabrics
• Brocade Fibre Channel switches
• SAN zoning
• LUN provisioning
• Storage replication
• Storage performance optimization
• Backup and Disaster Recovery

Experience with:

• Veeam Backup & Replication
• Azure Backup
• Azure Site Recovery
• Rubrik
• Zerto
• Knowledge of DR design, testing, and operational recovery procedures.

Networking and Security

• Enterprise networking experience, including:
• VLANs
• Routing
• Firewalls
• Load Balancers
• VPNs
• ExpressRoute
• Experience with cloud and infrastructure security practices.

Preferred Certifications

Required

• Microsoft Certified: Azure Administrator Associate (AZ-104)

Highly Desirable

• Microsoft Certified: Azure Solutions Architect Expert
• Microsoft Certified: DevOps Engineer Expert
• HashiCorp Terraform Associate
• VMware Certified Professional – Data Center Virtualization (VCP-DCV)
• VMware Certified Specialist – Cloud Provider
• Veeam Certified Engineer (VMCE)

Beneficial

• Azure Security Engineer (AZ-500)
• Cisco CCNP
• PCNSE
• CISSP
• CKA
• AWS Solutions Architect Associate
• Google Professional Cloud Architect

Required Experience

• 5+ years of infrastructure engineering experience within a large enterprise or managed services environment.
• Strong experience supporting hybrid environments consisting of Microsoft Azure, VMware, enterprise storage, backup, and networking technologies.
• Demonstrated experience deploying and managing infrastructure using Infrastructure as Code methodologies.
• Experience with Azure cloud architecture, migrations, governance, monitoring, and operational management.
• Experience administering VMware virtualization and enterprise storage environments.
• Experience managing Fibre Channel SAN environments and storage networking technologies.
• Strong understanding of ITIL-based operational processes and service delivery.
• Experience working with vendors, technology partners, and cross-functional engineering teams.

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ROLE PURPOSE:

• The Commercial Finance Manager: Carrier Management Services (CMS) is a senior business-embedded commercial finance and governance role within Internet Solutions (IS), responsible for strengthening financial oversight, commercial governance, Balance Sheet integrity, and dispute management across the CMS vendor environment.
• The role is accountable for providing independent financial challenge and commercial governance over a high-volume, low-margin, and operationally complex supplier cost base, including vendor reconciliations, dispute governance, provisioning oversight, working capital management, and financial control.
• The role operates at the intersection of Commercial Finance, Financial Accounting, Operations, Legal, and Carrier Management, ensuring that commercial decisions, supplier disputes, and accounting outcomes are supported by robust financial discipline, governance, and audit defensibility.
• Whilst closely aligned to the CMS operational environment, the role functions as an independent Finance control and governance resource, supporting improved transparency, accountability, and control over Telco Credits and supplier-related Balance Sheet exposures.

KEY ACCOUNTABILITIES

Telco Credits Governance & Balance Sheet Control

• Take ownership of the financial governance framework supporting Telco Credits and carrier-related Balance Sheet exposures.
• Maintain oversight and control of disputed vendor balances, ensuring completeness, accuracy, recoverability, and audit supportability.
• Drive the monthly reconciliation and substantiation of Telco Credit balances.
• Implement and maintain formal governance controls around dispute recognition, ageing, escalation, and provisioning.
• Ensure all disputed balances are supported by appropriate contractual documentation, dispute evidence, and management approvals.
• Support the quarterly Expected Credit Loss (ECL) assessment process in line with IFRS 9 governance requirements.
• Monitor ageing trends, concentration risk, and recovery performance across key suppliers.

Vendor Dispute Management & Recovery Oversight

• Lead and coordinate financial oversight across key supplier disputes, reconciliations, and recovery initiatives.
• Quantify, track, and validate disputed amounts and supplier recoveries.
• Support structured escalation processes for aged or high-risk disputes.
• Work closely with CMS operational teams, Legal, and suppliers to drive dispute resolution and recovery outcomes.
• Provide independent commercial challenge over the validity, recoverability, and accounting treatment of disputed balances.
• Identify recurring dispute drivers and support root-cause remediation initiatives.

Financial Governance & Commercial Control

• Strengthen commercial governance and financial controls across the CMS supplier environment.
• Ensure compliance with Finance governance standards, accounting policies, and approval frameworks.
• Review and challenge journals, reconciliations, and accounting treatment relating to Telco Credits and vendor disputes.
• Support internal and external audit requirements, including preparation of supporting schedules, governance evidence, and audit-ready documentation.
• Assist in strengthening supplier governance frameworks and financial controls across the vendor lifecycle.
• Support the implementation of formal monthly Balance Sheet certification processes.

Commercial Performance, Forecasting & Financial Analysis

• Support detailed analysis of supplier spend, cost drivers, and margin performance across CMS.
• Provide financial modelling and analytical support for supplier negotiations, renewals, and commercial decision-making.
• Support monthly forecasting, budgeting, and working capital planning activities relevant to CMS.
• Provide analysis of dispute trends, recovery forecasts, and provisioning impacts.
• Develop and maintain management reporting and KPI dashboards relating to Telco Credits and vendor governance.

Process Improvement & Data Integrity

• Lead initiatives to improve process discipline, governance, and operational controls across TCMS and related billing environments.
• Identify opportunities to improve data quality, dispute tracking, supplier reconciliation processes, and reporting automation.
• Drive improvements in governance reporting, reconciliation quality, and operational transparency.
• Support the standardisation of dispute evidence packs and supplier governance documentation.

Business Partnering & Stakeholder Management

• Act as the primary Commercial Finance and governance partner to CMS leadership and operational stakeholders.
• Collaborate cross-functionally with Finance, Operations, Sales, Legal, Service Delivery, and Commercial teams.
• Provide independent financial challenge while maintaining strong business partnership relationships.
• Present governance updates, risk assessments, and recovery progress to senior leadership forums and monthly MBR sessions.

QUALIFICATIONS & EXPERIENCE

Education

• BCom Accounting, Finance or Commerce degree or equivalent
• CA(SA), CIMA or equivalent professional qualification advantageous

Experience

• 5+ years’ experience in Commercial Finance, Financial Control, Finance Business Partnering, or Commercial Governance roles
• Strong experience in financial analysis, reconciliations, governance, and working capital management
• Experience within Telecommunications, ICT, Infrastructure Services, or high-volume service environments advantageous
• Experience dealing with supplier reconciliations, dispute management, and complex commercial environments preferred
• Exposure to revenue recognition, contract management, and operational finance governance advantageous

Skills & Attributes

• Strong commercial acumen and financial governance capability
• Strong analytical and reconciliation skills
• Strong understanding of financial controls and Balance Sheet governance
• Ability to challenge constructively and independently
• Strong stakeholder engagement and influencing capability
• Ability to operate in a high-volume, operationally complex environment
• Advanced Excel and financial modelling capability
• Strong communication and presentation skills
• Strong problem-solving and process improvement orientation
• High attention to detail and audit discipline

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• The Senior Technical Fulfilment Team Lead network’s role is responsible for ensuring managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients to ensure compliance to the agreed service level agreement. 

Key Roles and Responsibilities: 

• Monitors the work queues and provide support to clients where the install is highly technical or sophisticated in nature. 
• Works independently, with general direction from the client, stakeholders, team lead or senior manager, to perform operational tasks to resolve all escalated incidents / requests in a timely manner within agreed SLA and OLA 
• Provide support to all escalated incidents. 
• Act as emergency support contact as needed, for critical client and business impacting issues. 
• Be able to schedule resourcing successfully. 
• Accurate time management. 
• Timely escalation of all incidents to management with ensuing updates, where applicable. 
• Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks. 
• Provide reports to executive members 
• Systematically gather relevant information and apply technical knowledge to analyse and use highly technical troubleshooting tools and content and analytical practices. 
• Use operational and diagnostic procedures to resolve escalated installs in unique and complex client environments Coach and mentor, juniors and L4 teams offering technical expertise and pushing work down to other engineering teams. 
• Performs quality audits, covering process, service experience, ticket updates etc. as required. 
• Drive customer-oriented approaches. 
• Apply standardised service management service operations (SMSO) to deliver managed services. 
• Provide operational support and continuous service improvement post client handover from TS (or other) teams 
• Implement training and development initiatives for direct reports. 
• Engage with clients for technical operations as part of routine operations 
• Constantly measure and analyse team's delivery capabilities. 

Requirements 

• Relevant degree  
• ITIL certification 
• Relevant technical certifications (CCNA, CCNP, CCIE SDWAN, Cloud etc.) 
• Fundamental knowledge of Azure, AWS, SAP and Linux  
• Previous call team lead/management experience  
• Experience in customer support services 
• Demonstrated experience in implementation of continual service improvement in previous roles (through automation, process enhancements etc.) 
• Demonstrated experience in organisational change management (transformational experience)