Job Openings at Visa

Job Description
Team Summary

The Data and Risk Solutions team in CEMEA is responsible for leading the strategy, prioritization, development and delivery of Visa’s product roadmap for all Risk solutions in CEMEA markets. We deliver Visa’s world class Risk Solutions combined with product and service capabilities that solve for our clients’ most critical security challenges while enabling them to meet their growth objectives. As the payments landscape rapidly evolves so do the threats; Visa continually evolves its security approach to maintain trust in the ecosystem. We design our products and services with a focus on delivering the best customer experience - safe, secure, convenient and seamless across all form factors, channels and payment methods.

The team collaborates with local and global stakeholders to develop and scale up go to market and capabilities for Visa’s risk and authentication solutions, as well as delivering Visa’s broad data solutions roadmap. Our aim is to enable Visa clients and partners drive better customer engagement and outcomes and grow their business. The team is at the vanguard of transforming Visa’s business model to capture new payment flows and increase value added services.

What a Product Analyst: Data and Risk Solutions does at Visa:

Why this is important to Visa

The Product Analyst plays a key role in managing the portfolio of clients that are using Visa’s Risk & Data products. The analyst also provides analytical support for the operations of the broader Risk Product team by developing and maintaining tools that provide product penetration and performance reporting, financial KPI’s and product performance.

The ideal candidate is a skilled analyst with experience in payment systems and fraud operations.  The analyst will be responsible for using a wide variety of analytical techniques to optimize fraud strategy performance and improve approval rates for a portfolio of Visa’s clients.

Why this is important to Visa

• To enable Visa’s goal of becoming a network-of-networks, it will be critical to ensure Visa plays an active role in supporting our clients in the emerging open data economy. The use of data to facilitate innovative financial services and revenues will become increasingly important to Visa’s clients and our expertise and track record as the leading payments network in the world means Visa is best placed to fulfil these requirements. The Visa risk solutions and the broader Visa product team will be at the leading edge of this transformation and will provide the vision and roadmap to make it a reality.
• Produce regular, detailed reporting to support client engagement sessions, conduct product demonstrations and/or optimization presentations to clearly explain the performance of current risk management strategies, and if appropriate, suggested improvements to business processes and strategy. This includes use of risk scores, authentication and authorization rules, real-time decisioning, case management, performance indicators, and issues that impact a positive consumer experience.
• Interpret and analyze complex transaction data (e.g., authentication, authorization, tokenization data) and develop recommendations that reduce fraud and increase revenue. Develop and scale interactive dashboards that summarize data into easy-to-understand metrics and insights.
• Proactively gather and provide actionable client feedback to regional and global product owners with the goal of refining existing solutions, early identification of potential issues and developing new solutions to meet market needs and address customer pain points
• Monitor and troubleshoot product performance for clients, regions, networks.

What will also help:

• Knowledge of Visa Data Risk & Authentication Products preferred (Visa Risk Manager, Visa Advanced Authorization Visa Analytics Platform Visa Consumer Authentication Service, and others).
• In-market experience and/or knowledge of payments regulation and industry trends preferred
• Knowledge of competitive products such as Falcon, SaaS, or others, a plus
• High energy, motivated team player, able to effectively lead across functions and teams to drive projects and key initiatives to completion.

Projects you will be a part of:

As part of the Data & Risk solutions team you will have responsibility for ensuring that Visa clients are deriving maximum usage for Visa’s market leading risk products. Projects will include:

• The development of a framework that defines Visa’s multi-channel approach to risk product optimization across the current & future product sets, identifying multiple mechanisms that can ensure ongoing usage of Visa risk products.   
• Execution of the risk product optimization strategy in partnership with the in-market risk product teams.
• Helping assess the feasibility of new risk and authentication solutions for rollout into new markets and client segments
• Support the development of annual strategy and associated revenue targets that drive the adoption of high priority products in-market in conjunction with guidance from local client account executives, regional and global product owners, the Visa risk function, and other stakeholders.

Qualifications

•  Bachelor of Science in Statistics, Finance, Economics, Business, or Computer Science, Engineering or other quantitative fields.
•  2 to 5 years in financial services or payments fraud risk business required
•  Project management and/or solution delivery experience
•  Self-starter, highly organized with a strong attention to detail and achieving results
•  Experience managing and manipulating large relational data sources – exceptional analytical skills
•  Strong interpersonal skills with the ability to interact with internal and external stakeholders
•  Outstanding communication skills – able to present complex concepts in a simplified and concise manner that is tailored to the needs and understanding of key stakeholders
•  Proficiency in data extraction and use of software such as SQL, Apache Hive, Python, Tableau, Micro strategy, MS Excel and PowerPoint
•  as well as depth in using Visio, Tableau, Micro strategy and MS Excel and PowerPoint
•  Effective in working with cross-functional teams in a matrixed environment

Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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Job Description

To provide support to the Sales team by providing technical & business knowledge of payment acceptance processes and associated services (including fraud, payment security & 3D-Secure).  The role will require an ability to work closely with regional Sales teams, internal operations team, product teams to ensure that new clients are integrated successfully.

Provide deep technical consultancy services to support proof of concept design, programmatic technical expertise around Cybersource SOAP and REST APIs, hosted payment acceptance through XML to tier 0 & 1 clients with respect to implementing and configuring the CyberSource products & services for optimum transaction services.

The scope of the role pertains to servicing the global markets supporting tier 0 & 1 clients using independent decision making/autonomy for a combination of net new & existing install base clients that use either a single or combination of the CyberSource core products & services including but not limited to: New Gateway implementation/enhancement, Payment Acceptance, Payment Security & Risk Services & Systems Architecture.

Principles Responsibilities:

• Develop in-depth subject matter expertise knowledge of CyberSource products through research, implementation and testing in order to act as subject matter expert with prospective customers through a series of self-enabled product & services learning through deep technical testing & architecture analysis of services; with additional support where applicable through line manager.

• Maintain accurate & current product & services knowledge through knowledge sharing via global teams & working collaboratively with product teams across CyberSource & Visa  through a series of self-enabled product & services technical testing & investigative exercises.

• Develop & maintain a working knowledge of current mainstream eCommerce platform providers including, but not limited to SAP, PrestaShop, WooCommerce, Salesforce Commerce Cloud and Magento, with a view to ensuring clarity around key specifics of features & functions that are supported to allow for application in presales & service delivery situation.

• Support sales engagements in the form of RFPs, technical solution demonstrations, whiteboarding sessions, solution design, requirements identification and solution validation/feasibility during the sales life cycle for commercial value proposition of net new and upsell activities across the CEMEA region.

• Supervision of the project lifecycle for client implementations including Project planning and Estimation, RAID management with detailed reporting activity around all projects phases, timelines & impacts/forecasted P &L impact.

• Accountable and responsible for the successful implementation, deployment and launch of net new clients launching with the Cybersource services that result in net new revenue for strategic enterprise clients.

• Engage, support & work collaboratively with Tier 0 and Tier 1 type clients (Acquirers, Payment Facilitators, Marketplaces) across the card-not-present space within the following verticals: Retail, Travel, Digital, Financial, Telco’s, government & gaming.

• Provide training on the CyberSource products & services to customers either as classroom based or as train the trainer sessions. Produce clear and precise documentation for clients based on business and functional requirements for success deployment of the CyberSource products & service.

• Write & develop small internal computer applications to provide proof-of-concept ideas, to test CyberSource products, and to troubleshoot client issues by providing assistance CyberSource prospects in partnership with the broader Global Sales Engineering and Delivery team and line manager and through application of knowledge and experience through self-enablement.

• Ability to work independently on customer sites with minimal supervision around the CEMEA region.

Key Results Area:

• Service Delivery: successful implementation and support for the tier 0 & 1 merchants integrating leading to successful go live on time & in year resulting in in fiscal year transactional volume and revenue contribution (where feasible based on project complexity).

• Successful support and engagement during the sales engagement cycle at a presales level leading to the successful closed win of net new and upsell of services to clients.

• Successful demonstration of current product knowledge through the ability to successfully articulate all the core CyberSource products at a deep technical architecture, operational & configurational level across all relevant CyberSource integration options to the Senior Director and Director level peers cross functionally.

• Successful support through technical delivery for internal strategic initiatives & beta programmes for the successful launch of new products, services or platforms.

• Successful support to junior members of the Global Sales Engineering and Delivery team in the form of training for the core products & services, support in technical enablement & mock session execution for client simulation exercises.

• Accountable to drive and maintain functional Employee Engagement Survey Action plan objectives, deliverables & milestones for each fiscal year in partnership with direct line manager.

Organizational Scope

• Reporting to the Vice President, Global Sales Engineering and Delivery –driving the stream for Sales Engineering & Service Delivery through technical excellence.

• Individual contributor working within a global team of Sales Engineers, all working as individual contributors.

• Provide subject matter expertise support for BAU issue resolution activities at project, technical product & commercial levels prior to escalation to Senior Director.

• Key stakeholder interactions will include collaboration with customer support services, managed risk services, sales leadership and account management.  

• Autonomy, with suitable (where relevant) management oversight to implement solutions/innovative ideas and to manage service delivery and presales activity on a daily basis at a regional level and where applicable globally through cross functional management.

Key Competencies

• Committed to service excellence and added value through exceeding client expectations and anticipating client needs. Works in close partnership with clients to achieve their aims and develop a mutually beneficial working relationship

• Contributes effectively to achievement of organisational vision through teamwork. Adapts communication style to situations and audiences. 

• Maintains and promotes open communication channels and sharing information to achieve a common objective. Challenges organisational culture and processes that are barriers to working collaboratively.

• Demonstrates emotional intelligence; understands team dynamics; builds constructive and effective relationships. Effectively resolves conflict between individuals and / or teams.

• Makes a positive impact by executing on commitments to consistently deliver exemplary results.  Build support, commitment and respect from others by demonstrating professionalism, integrity and expertise. Considered a valuable source of expertise and knowledge.

• Achieves results by driving self and others to achieve results and surpass goals using sound processes that reflect governance discipline and efficiencies. Consistently strives to achieve and improve upon quality standards expected by colleagues and clients. Works across boundaries and in partnership with others to achieve goals.

• Takes full ownership of a task, not deterred by internal issues. Retains composure under pressure; uses an appropriate balance of logic and emotion to resolve issues

• Develops self and others to ensure all are equipped with appropriate skills. Creates an environment of continuous improvement and an environment in which others can excel

• Champions innovative projects and demonstrates commitment to business excellence by consistently executing against deliverables

• Demonstrates consistent levels of resilience and a willingness to adapt to changing organisational needs while role modelling company values

• Actively transfers learning and insights to others, regardless of whether the role has people management responsibilities

• Explains complex issues in simple terms; aims to create understanding regardless of seniority or audience

• Consistently demonstrates the ability to think laterally and consider organisational strategy

• Able to pioneer new ideas, adapt processes and create new solutions with broader stakeholder support

Qualifications

Required Experience:

• Significant demonstrable experience of providing on-going consultancy to Tier 0 & 1 type level merchants over prolonged periods of time across multiple verticals including travel, retails, digital, telco, gaming, government and financial.
• 8 to 10 years’ experience of the eCommerce/Card not present/industry with specific emphasis on payments, risk management & payment security or a similar technology service delivery industry.
• Significant & active experience working as a sales engineer or software engineer in a technical and commercial environment.
• Experience of cross functional collaboration between technical, service delivery, support & commercial facing teams.
• Demonstrate working knowledge of intermediary level of programming & scripting skills (Java, PHP, C++/.NET, HTML etc.) for effective implementation of the CyberSource products & services.
• Intermediary working knowledge of the following scripting languages; JavaScript, flash and PNG.
• Substantial experience in communicating technical concepts in a clear and articulate fashion to both technical and non-technical audiences.
• Strong track record in high customer focus and attention to detail
• Excellent communication & negotiation skills
• Fully fluent in mainstream software applications for writing, presentation, data management

Preferred Experience:

Bachelor’s degree in computer science, Engineering, Information Technology, or equivalent.
 Experience of technical programming for implementation of web service environment across hosted service platforms (Web and Mobile)
 Ability to speak a second language would be preferred (e.g. French)

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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Job Description

The Client Delivery Manager will be responsible for supporting the implementation and integration of new strategic enterprise clients, supporting merchant and where applicable acquirer migration plans. This will involve working with internal and external stakeholders to provide an optimal integration experience with the CyberSource and Visa products, services & platforms.

The Client Delivery Manager will be responsible for contributing towards the continual enhancement of a Prince2 project delivery methodology to ensure CyberSource are aligned to industry best practices.

The Client Delivery Services function is primarily a post-sales delivery role, and will require an ability to work closely with regional sales teams, internal operations teams, and product teams to ensure success. The role will be measured on successfully integrated clients.  

The candidate will have a passion for project management excellence, customer advocacy, and will see this role as contributing to the functional evolution of our business.

Principle Responsibilities:

• Contribute with the continual evolution of the Client Delivery methodology (including processes) to ensure CyberSource delivers projects as effectively and efficiently as possible globally across multiple markets.

• Supervision of the project lifecycle for client implementations including, Project planning & estimation, RAID management with detailed reporting activity around all projects for project phases, timelines & impacts/forecasted P&L impact.

• Accountable and responsible for the successful implementation, deployment & launch of net new clients launching with the CyberSource services that result in net new revenue for strategic enterprise clients.

• Provide project methodology support for internal & cross functional projects such as beta programme for new product launches or new service offerings.

• Maintain current and working industry knowledge of the project management life cycle process, methodologies and best practices which should be used to ensure constant service evolution through critical path evaluation

• Responsible for maintaining & ensuring all relevant service delivery documentation including but not limited to statements of work, PS agreements, project plans etc. are signed off prior to commencement of engagements with clients

• Ensure that knowledge & best practices are being shared & leveraged across the regional teams & globally where applicable through cross functional collaboration.

• Oversee initiatives to ensure quality-of-service is maintained regionally, with a focus on training and on-going development to improve the service.

• Act as an advocate for the Global Sales Engineering & Delivery function promoting the vision and mantra within the business, working with the regional sales team to ensure that their knowledge and awareness of team capability is up-to-date through close cross functional collaboration within the global team.

• Lead and promote cross-functional and global collaboration for execution and delivery of projects and implementation plans across global markets

• Provide regular reporting, insight & updates to the global function leader on performance of the team with respect to projects inflight, risks and issues, client launch dates etc. & resource utilisation.

Note: This is not intended to be an exhaustive list.

Key Result Areas:

• Successful delivery of the top 5 enterprise/strategic net new signed clients leading to successful implementation & go live of the CyberSource services in year for transaction revenue & volume through the project management life cycle during each fiscal year.

• Successful delivery of all net new strategic enterprise clients through project management due diligence resulting in completion of projects within budget, with minimum delays resulting in sustainable transactional revenue for business growth & stability.

• Formulate & maintain a strategy of the client delivery support function in regards to project management support provided across the top global markets for net new sales & strategic upsells of additional services.

• Maintain certification of PRINCE2 methodology for both foundation & practitioner.

• Successful alignment to the strategic alliances partner delivery channel to ensure top 5 partners are managed through technical service delivery for optimum integration through project methodologies.

• Successful support through project management duties for internal strategic initiatives & beta programmes for the successful launch of new products, services or platforms.

Financial Scope:

• No budget responsibility for a budget or cost centre, will be required to give input into headcount discussions, training, development and investment needs where required with line manager.

Organizational Scope:

• Reporting to the global function leader based in the UK driving the stream for client delivery through controls, methodology & project deployment of the implementation of the CyberSource services.

• Individual contributor role working within a team of service delivery consultants and other project managers supporting global markets.

• Provide subject matter expertise support for BAU issue resolution activities at project, commercial levels prior to escalation to Senior Director.

• Key stakeholder interactions will include collaboration with customer support services, managed risk services, sales leadership for enterprise and alliance, customer success. In addition additional interaction will also be with Sales Operations for project forecasting and go live management.

• Autonomy, with suitable (where relevant) management oversight, in decision making to implement creative/innovative solutions and to manage all business as usual service delivery & presales activity at a regional level.

Key Competencies

• Committed to service excellence and added value through exceeding client expectations and anticipating client needs. Works in close partnership with clients to achieve their aims and develop a mutually beneficial working relationship

• Contributes effectively to achievement of organisational vision through teamwork. Adapts communication style to situations and audiences. 

• Maintains and promotes open communication channels and sharing information to achieve a common objective. Challenges organisational culture and processes that are barriers to working collaboratively.

• Demonstrates emotional intelligence; understands team dynamics; builds constructive and effective relationships. Effectively resolves conflict between individuals and / or teams.

• Makes a positive impact by executing on commitments to consistently deliver exemplary results.  Build support, commitment and respect from others by demonstrating professionalism, integrity and expertise. Considered a valuable source of expertise and knowledge.

• Achieves results by driving self and others to achieve results and surpass goals using sound processes that reflect governance discipline and efficiencies. Consistently strives to achieve and improve upon quality standards expected by colleagues and clients. Works across boundaries and in partnership with others to achieve goals.

• Takes full ownership of a task, not deterred by internal issues. Retains composure under pressure; uses an appropriate balance of logic and emotion to resolve issues

• Champions innovative projects and demonstrates commitment to business excellence by consistently executing against deliverables

• Demonstrates consistent levels of resilience and a willingness to adapt to changing organisational needs while role modelling company values

• Encourages cross-functional, cross-geography teamwork and collaboration. Role models collaborative behaviours to achieve organisational strategy.

• Actively transfers learning and insights to others, regardless of whether the role has people management responsibilities

• Explains complex issues in simple terms; aims to create understanding regardless of seniority or audience

• Possesses a clear understanding of the broader competitive environment

Qualifications

Required Experience:

• Experience of working in an eCommerce environment within project management, service delivery, preferably within the payments industry.
• Experience of providing on-going project leadership to global and/or regional strategic enterprise clients over prolonged periods of time.
• Experience of working with tier 0 & 1 level clients across multiple verticals including travel, retail
• PRINCE2 certified (foundation & practitioner)
• Expert level with Microsoft MS Project
• Proven track record in high customer focus and attention to detail
• Exemplary communication & negotiation skills

Preferred Experience:

• Bachelor degree in Finance, Business, Science,
• Familiarity with basic financials & ability to interpret accounts & P&L information
• Ability to speak a second language would be preferred (e.g. French, German, Spanish)

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.