Job Openings at Watershed Consulting

Job Requirements:

• Degree (preferably in Business Management, Finance/Accounting) Sales & Marketing Qualifications
• Minimum 5 years business development marketing and sales experience
• Previous work experience in a similar role would be advantageous
• Experience in starting / running own business preferable
• Experience in ESD and SMME
• The primary responsibility of the Junior Business Advisor is to analyse a company's business, its positioning, and financials status. Also, to provide business advisory services, coaching and training and support it with marketing efforts, strengthening its operations and financial management and funding opportunities. The Junior Business Advisor must have the ability to do a needs analysis and diagnostic assessments. The role includes the working and supporting both Business Advisor and Senior Business Advisor to design, analysis, delivery, assessing, curation of BDS material (advisory, coaching & mentoring), content development and customization, managing project activities (planning, organising, leading, and controlling), managing risks, monitoring, and evaluating BDS impact and reporting.

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Job Description

• Recruitment and Selection
• HR /IR/ER
• Comply with HR legislations (BCEA, LRA, SDA, EEA

Requirements:

• Bachelor’s degree in human resources management or equivalent.
• Experience in human resources or related field.
• Ability to build and maintain positive relationships with colleagues.
• Experience in educating and coaching staff.
• Experience in conflict resolution, disciplinary processes, and workplace investigations.
• Experience in following and maintaining workplace privacy.
• Ability to give presentations.
• Knowledge of relevant health and safety laws.
• Experience using computers for a variety of tasks.

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Duties: 
Account Management

• Gathers information from the customer (dealers) to understand their needs and detailed requirements.
• Oversees monitoring of relationships including lessons learned and appropriate feedback (close the loop).
• Develops/generates new leads by monitoring trends, conducting research, identifying opportunities.
• Educates and develops rapport with internal and external customers, promoting partnerships, seeking feedback and proactively addressing customer needs and requests.
• Expands customer buying centres and use cases, while leading the customer account planning cycle and ensuring that all customer needs and expectations are met.
• Develops communication and training programs to inform sales and marketing teams of new product launches and changes in organizational strategy.
• Develops processes and procedures to optimize account management efforts and ensure sales goals are achieved.

Opportunity Management

• Develops action plans for targeting the distribution channels with campaigns + support,
• Develops and maintains mid-term plans.
• Gathers and disseminates competitor market intelligence.
• Maintains and updates customer target list.
• Participates in strategic lead generation and development of target markets.
• Identifies new, profitable business potential in specific markets.
• Monitors partnership arrangements to ensure that the objectives of the partnership remain on target.
• Influences various partnerships to meet multiple goals.
• Analyses complex information, identifies patterns and implications; understands that the root cause of an issue may initially appear to be unrelated to the issue.

Product, Service & Industry Knowledge

• Pitches own organization against competition in generic terms.
• Identifies related industries that may have an impact on own industry
• Matches product knowledge to the implicit needs of the customer.
• Troubleshoots product related problems.

Negotiating

• Reaches mutually acceptable solutions in straightforward, formal negotiations with internal or external stakeholders (e.g., negotiates with external contractors on straightforward service delivery; negotiates with other departments on cost sharing).
• Selects an approach to negotiation based on an understanding of each party’s interests and priorities.

Customer Value Management

• Develops and executes channel and customer promotions/programs that leverage national brand ideas/thinking and consumer insights to drive increased consumer preference and customer activity.
• Works with sales strategy and planning partners to ensure forecast accuracy, maximization of opportunities and development of plans to deliver against organization’s objectives.
• Identifies business opportunities based on knowledge of clients, markets, products and services.
• Coordinates planning activities with other functions and stakeholders within the organization.

Strategic eCommerce

• Ensure policies and processes that enable consistent privacy practices which minimize risk and ensure the confidentiality of protected information across the organization.
• Deploy pricing and product strategies that are aligned with the financial, marketing and strategic objectives of the organization.
• Ensure the organization’s digital commerce strategy and how it is linked to the organization’s objectives.

Distribution Channel

• Develop the dealer network, scale up dealers to next tier
• Manage the product screening working with the sales teams
• Collaborate with marketing team on new campaigns
• Develop and sign-up new OEM car dealers
• Work with our regional office taking best practices to implement within the cluster
• Manage CTC annual agreements
• Track sales performance of DN network

Qualifications, Skills & Experience 

• Relevant degree/diploma
• Minimum 3 years relevant experience
• Computer literate
• Business Partnering
• Channel distribution
• Customer Service Relationship
• Customer Value Management
• Industry Knowledge
• Multi-Channel Marketing
• Revenue and Profitability Management
• Strategic eCommerce
• Strategic Sales Planning

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Duties:
Customer Experience Management:

• Interprets the user journey to better understand and improve the customer experience with high quality digital engagements and touch points that move consumers down the funnel to increase conversions.
• Leads the development of appropriate customer feedback management capabilities and practices.
• Assesses customer experience measurement practices to understand the current state and identifies opportunities for improvement.
• Establishes region-wide alignment on best practices for cultivating a dynamic customer experience.
• Leverages customer insights to anticipate needs and obstacles within the path to purchase, and designing strategies to target the obstacles.
• Uses experiential design principles to resolve gaps in the total customer experience.
• Partners with sales to fully integrate all customer touchpoints within the customer experience.
• Develop and Manage the Region integrated communication strategy that is aligned with the corporate direction
• Allocate and control budget within scope of an integrated strategy
• Within the region, manages the CEM team to align with overall CEM Business Line strategy

CRM

• Develop the region CRM strategies, goals and benchmarks.
• Review existing CRM implementation and identifies opportunities for improvement.
• Explores and addresses the unidentified, underlying and long-term customer needs and concerns.
• Provides support and counsel to business functions who are incorporating customer experience strategies into CRM business processes.
• Educates internal staff on customer experience concepts, value proposition, and processes.
• Serves as customer advocate with senior management; ensures that customer research findings are understood, tracked and acted upon.

Content Marketing

• Identifies key opportunities to create new content and functionality on e-commerce site while improving existing website content and functionality to grow conversion rates and create a better user experience.
• Works closely with the digital team (internal and external) to ensure that new site development aligns with content management needs and roadmaps.
• Manages the digital marketing creative development process in partnership with the CEM team to ensure creative is consistently optimized and consistent with brand, marketing objectives, and strategies.
• Executes social media strategy through organizational goals, competitive research, platform determination, benchmarking, and messaging and audience identification.
• Establishes key performance indicators to manage performance and communicate results/value to leadership team.
• Reviews and advises on site changes, improvements, and technical enhancements based on web analytics
• Manages relationship with internal/external editorial, writers or consultants to ensure that they are executing against brand marketing strategy and driving tangible, compliant business results.

Multi-channel marketing

• Drives alignment of multi-channel marketing budget with key business initiatives and multi-channel needs.
• Establishes the region’s framework for the planning and implementation process for a multi-channel strategy.

Marketing Planning

• Benchmarks marketing communication with other organizations in their region.
• Collaborates with brand and market research teams to develop optimized customer journey
• Monitors performance measurements to ensure brand is tracking against goals, and recommends and implements corrective actions.
• Briefs internal/external resource groups to design marketing communication

Integrated Brand Marketing Communications

• Uses customer data to segment the market and understand the brand persona
• Uses segmentation data to identify the target segments and ensure relevant content.
• Monitors brand awareness/performance/engagement to identify possible changes.
• Develops content for marketing communications materials
• Ensures that marketing communications are consistent with brand and organizational standards.
• Tailors marketing communications to reflect the marketing medium being used and target audience.

Digital Advertising

• Analyses quantifiable data sets for use in campaign and strategy development.
• Recommends analytic approaches/strategies needed to inform digital advertising campaigns.
• Establishes automated processes for dealing with common or basic customer issues/concerns across a variety of channels.
• Directs the scope and integration of multiple online advertising campaigns across multiple channels.

Database Marketing

• Creates a direct response content brief.
• Extracts customer or business data using digital analytics queries
• Utilizes different marketing channels (e.g., digital, print, social, podcast, etc.) as part of an integrated marketing campaign.
• Creates basic reports from database to reveal insights.
• Checks the quality of customer data by proceeding to basic analysis.

Digital Asset Management

• Manages a variety of assets across the digital space and the impact of each on the organization’s reputation.
• Advises others on how to implement efficient testing procedures that are aligned with the organization’s marketing strategy.
• Modifies digital assets for complex topics, tailoring the style and tone to the audience or to the digital medium being used.
• Coordinates the web activities required to manage the website, microsite, or mobile platform.
• Develops marketing automation strategies for specific platforms or channels that are aligned with the organization’s overall digital asset marketing strategy.

Digital Marketing

• Suggests techniques to drive new customer acquisitions through paid and organic multi-channels.
• Keeps up-to-date on trends and developments in SEM/SEO, mobile, video, email, social media, affiliate programs.
• Develops and executes effective digital marketing plans aligned with the digital marketing strategy.
• Manages a digital advertising budget and brings new acquisition goals in line with cost per acquisition target.
• Collaborates with internal teams to create ads and landing pages with the goal of optimizing conversions

Strategic eCommerce

• Describes key performance indicators and their importance to manage marketing performance across digital commerce platforms and communicate results/value to leadership team.
• Describes key digital commerce strategies at a basic level (e.g., B2B vs. B2C, e-Tailing, auctions, portals, classified, local SEO, NFC, mobile payments, etc.).

User Experience

• Defines basics of usability testing to evaluate the experiential world of the customer.
• Defines the concept of key consumer groups based on their value-add to the organization.
• Locates key touchpoints within the customer journey map.
• Defines the five steps of design thinking used to resolve design problems.

Branding:

• Demonstrates understanding of: segmentation, targeting, (segment profiles, target groups)
• Demonstrates awareness of the Unique Selling Point of the product or service to differentiate it from the competition.
• Uses simple tools such as product position maps to visualize and interpret the organization’s position and brand relative to competitors.

Content Marketing 

• Generates edits, publishes and shares daily content (original text, images, video) that builds meaningful connections and encourages customers and community members to take action.
• Sets up and optimizes company pages within each platform to increase the visibility of organization’s social content.
• Reviews site content for accuracy, timeliness, and consistency with the organization’s voice, brand, and mission.
• Reviews and edits digital and print content to ensure that they are aligned and integrated.
• Creates social media posts and ad copy.

Digital Analytics

• Monitors the impact of social media marketing efforts on key digital asset key performance indicators.
• Uses data from the marketing dashboard to compile reports on web and mobile analytics.
• Describes the relation between content tagging, tracking codes, or beacons when monitoring key performance indicators.
• Evaluates the success of identified key performance indicators, suggesting adjustments where necessary.
• Composes action-oriented reports on web and mobile analytics.

Lead (Demand) Generation 

• Defines the key stages in lead management (e.g., lead generation, customer inquiry and capture, filtering, grading, distribution, and contact and lead nurturing).
• Describes basics of customer empathy and influence principles to aid in achievement of customer strategy.
• Explains recency-frequency- monetary value in relation to identification of key customers.
• Identifies key customers and groups, and the associated touchpoints within sales/marketing cycles.
• Articulates how to use influence principles to meet the unique needs and expectations of each customer.

User Experience Design

• Structures basic customer interfaces on the experiential platform.
• Analyses basic customer website interactions to identify the connection between customers and the brand.
• Describes the needs, values, perceptions, emotions, cognitions, and behaviours of target customer/user profiles.
• Interacts with key customer groups using tailored communication strategies.
• Leverages customer insights gained through analytics to inform design decisions.
• Digital engagement
• Develops and executes digital projects according to the best practices and communication strategy.
• Manages how online engagement tools can be used to increase community impact.
• Sources, qualifies and negotiates third-party agencies to drive new traffic within cost per acquisition targets.
• Identifies opportunities for audience development and growth through analysis of digital customer behaviour.
• Performs and compile quantitative assessment and optimization of website/social media ecosystem experience and content through Analytics, multivariate testing, A/B testing and user testing.
• Advertising Strategy, Brand Content Production and Dissemination
• Develops advertising specifications/contents for larger, more complex assignments, e.g., a national program.
• Consults with advertising agencies or staff to arrange campaigns in all types of media.
• Optimizes the media plan during its implementation.
• Evaluates advertising agency.
• Manages the brand content creative development process in partnership with creative team to ensure creative is consistently optimized and consistent with brand objectives.
• Manage budget

Qualifications & Experience 

• Relevant degree/diploma
• Minimum 5 years relevant experience

Competency                                                                      

• Content Marketing                                                         
• Customer Experience Management        
• Customer Relationship Management     
• Decision Making                                                              
• Fostering Communication                                            
• Initiative                                                                             
• Inspiring Others                                                               
• Integrated Marketing Communications
• Managing Conflicts                                                         
• Marketing Planning                                        
• Multi-Channel Marketing                             
• Teamwork and Collaboration                     
• User Experience Design              

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MAIN PURPOSE

• To develop global and regional Strategic Accounts and National Contracts with strategic customers that fall within the Engine industries that we serve e.large mining houses and transport companies etGrow market share in conjunction with existing distributor network.

KEY PERFOMANCE AREAS

• Management of the National Contracts team (DFSPL - EAFM)
• Sales – Securing of National supply contracts
• Contract development and management
• Ensuring contract compliance
• Technical support
• Customer service
• Developing of key staff and distributor staff responsible for servicing contracts for DFSPL as well as on DFSPL’s behalf.

DUTIES AND RESPONSIBILITIES

• Effective management and development of the National Contact team within Engine Aftermarket
• Develop strategies to increase company market share in specific assigned customers and to identify key accounts and expand business to these customers for both regional and global strategic accounts.
• To prepare and submit tender documents / quotations for customer or project proposals
• Liaison with legal counsel on terms and conditions may be necessary and when required
• To provide overall technical support to the complete range of products to contract customers and distribution channels responsible for servicing these contracts
• Monitor and control contracts and pricing in conjunction with product data management
• Monitor and control contractual obligations in line with supply contracts and agreements
• Monitor and manage margins for Strategic Accounts in alignment with EAFM objectives
• Ensure that selected distribution channels are in compliance with contractual obligations
• Present and negotiate supply proposals to assigned, legible customers
• Measuring & reporting of staff performance
• Identification & justification for required resources within the National Contracts set-up to support growth.
• Development of systems and procedures in order to streamline activities that are required for effective execution of the supply contracts (Existing & new).
• Ensuring compliance of customer site requirements i.contractors files and safety requirements
• Supporting global strategic account initiatives including monthly reporting and conference calls
• Preparation of monthly reports and data to present to customers or senior management within DFSPL for existing and new contracts.
• Liaising with Supply Chain to ensure that adequate inventory levels are maintained to meet contractual requirements.
• Ensure that invoicing for offsite contracts are complete and accurate
• Ensure that price increases are implemented timeously for contracts that are serviced by distribution channels to prevent margin erosion
• Full adoption of selling tools and processes e.CRM, IMPAX, Catalyst and E Commerce etc

JOB REQUIREMENTS

• Technical Diploma (Mechanical Engineering / Business Management)
• Proven technical sales track record
• Good filtration knowledge will be advantageous
• Experience in the mining industry would also be beneficial
• Relevant experience of more than 5 years
• Computer literacy with at least intermediate or advanced capabilities in MS Excel
• Excellent communication (both verbal and written) and presentation skills
• Customer focused
• Extensive travel as and when required

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Responsibilities:

• Responsible for the overall running of the business centre and programmes, however, where project needs dictate, the Centre Manager may also be responsible for managing individual project streams.
• Analyze a company's business, its' positioning, and financial status.  
• To provide business advisory services, coaching, and training and support it with marketing efforts, strengthening its operations and financial management and funding opportunities. 
• Must have the ability to do a needs analysis and diagnostic assessments.
• Direct and lead the delivery of all Project Deliverables within a fast-paced, dynamic environment.
• Leads and oversees all aspects of the project including planning, organizing, staffing, controlling project activities, and manages project budgets. This is done in consultation with the PMO.
• Act as an enabler and integrator between multiple project streams ensuring that there is alignment and that they are benefiting each other and aligning with overall business goals.

Business Advisory and Coaching

• Providing appropriate advice that is related to the techniques which help in the improvement of the organization, making it more generative and eminent.
• Provide one on one coaching and technical assistance to business owners.
• Performing the job of examining the current activities of business of the organization
• Keep a track of the figures and other information related to the business of the organization. This helps him to study the problems that usually occur in the business system of the organization.
• Interact with the management committee and owners of the small and medium-sized business organizations in the form of meetings and conferences.
• Understand what the customers need from the organization and how can the organization fulfil the wants of these customers.
• Examine the business patterns, evaluate the fiscal statements, and assess the potential competitors. With this, he can ensure advancement in the business of the organization.
• On successful completion of the investigation of business of the organization, the business advisor attains the position where he can prepare a new business plan of action and suggest suitable business solutions to the clients.
• Act as a professional who performs the task of supporting the constituted as well as the recently built businesses of the organization.
• Give proper advice to the employers about the maintenance of financial accounts and assets of the organization to sustain its economic profits.
• Look for apt funding, marketing, and investment opportunities for the organization and informs the employer about the same.
• Perform an appropriate assessment, analysis, enforcement, and preparation of the business projects of the organization.
• Keep a watch on the changing trends of the market and thereby, strives to enhance and develop the services and products of the organization.
• Work in agreement with the clients to satisfy the expectations that are related to the performance of the projects.
• Professionally interacts with the leadership body and other associates involved in the completion of projects.

Project Finances:

• Manage, monitor and report on project budgets;
• Manage all project funds according to established accounting policies and procedures;
• Ensure that all financial records for projects are up to date;
• Sign-off third-party invoices to confirm delivery of services or goods;
• Provide required information to have invoices generated and submitted to clients according to the established timelines (with input from Project Specialists); and
• Monitor and control costs.

Other Responsibilities of a Business Advisor

• Takes a positive and creative approach towards the profit-bearing resources and finds out ways for making the most of these resources.
• At times, required to make important marketing and management decisions on behalf of the organization
• Works for the enhancement of the technological aspects of the organization which can prove to be advantageous for the business of the organization
• Collect business data from different sections of the organization and develop new approaches for the improvement of the business of the organization
• Helps in finding out flaws that obstruct the process of making profits for the organization. He also rectifies these flaws or suggests corrective measures for the same
• Review, implement and monitor operations to ensure industry best practices and legislative compliance
• Record business successes and activities and maintain and update the business database
• Update project plans onto project management systems and manages timelines
• Develop and document products and services for development projects
• Report writing

Project Management:

• Structure and lead the Project in a way that supports the successful and efficient delivery of the project in totality;
• Give input into the organisational design/structure of the project;
• Recommend resourcing of the project with suitable, qualified, experienced and relevant people; 
• Develop and implement long-term goals and objectives to achieve successful delivery of project outcomes;
• Ensure the project has the most effective, efficient and relevant systems;
• Develop and implement a project management methodology, process, reporting and governance structures; and
• Contribute to Tushiyah’s project management disciplines, tools, methodology, systems and processes.

Tasks: 

• Diagnostics Assessments 
• Development of Assessment Reports 
• Prepare Implementation Plan
• Plan, coordinate, monitor, evaluate and report on coaching, technical support.
• Respond to Fast Track needs of the client. 
• Monitor ESD budget per client.
• Source industry experts for suppliers in the SD programme
• Conduct research, compile data and prepare papers for consideration and presentation by executives, committees, and other stakeholders. 

Previous relevant experience:

• Mine data for the ESD project to effectively perform the tasks. 
• Minimum 10 years business development marketing and sales experience
• Previous work experience in a similar role would be advantageous.
• Experience in starting / running own business preferable.
• Experience in ESD and SMME
• 10+ years work experience with 1 to 3 years demonstrable solid project management experience in large scale, high risk, or strategic projects;
• Demonstrable experience of managing projects in a fast-paced, changing environment;
• Proficient in Project Management principles, methods, techniques and tools for the effective management of projects from initiation through to implementation;
• Exposure to programme management;
• Experience in defining and scoping project requirements; 
• Management of stakeholder expectations; 

Educational Background

• University Degree (preferably in Business Management, Finance or Accounting)

Sales and Marketing Qualifications

• BDegree, with a postgraduate qualification preferably in Commerce, Management, Project Management
• Unless demonstrated by extensive experience, Project Management Qualification (PMBoK, Prince) – added advantage
• Project Management Professional (PMP) and/or Programme Management Professional (PgMP) – added advantage
• Business Process Improvement training or qualification (e.g. Six Sigma, DMAIC) – as added advantage–
• Registered with a PM Body (e.g. PMI, PMSA) – added advantage

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Duties:

• Responsibilities will include recording business processes, testing controls and making recommendations to improve business processes.
• Present your results to management and the Board and follow up on committed actions.
• Facilitate management’s risk evaluation sessions and report these to the Group Risk and Compliance Manager.
• Travel requirements will be minimal.

Skills, qualifications and experience 

• The successful candidate will demonstrate professional experience as an Internal Auditor and/or External Auditor for a minimum of 2 years of internal audit experience and a minimum of 3 years audit experience in a Big 4.
• A minimum of at least 5 years’ experience (after training program), and preferably from a manufacturing environment.
• The minimum qualification is a degree in Internal Audit, Accounting or Finance. The Certified Internal Auditor designation and a management qualification will be to your advantage..
• The demonstrated knowledge of auditing standards and procedures, legislation, rules and regulations will be required. 
• CA or CIA (Certified Internal Auditor) certification will be required.
• Other relevant certifications are those of CISA (Certified Information Systems Auditor), CFE (Certified Fraud Examiner), COSO and/or CRMA (Certification in Risk Management Assurance).

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Purpose of the position:

• Operational commercial support including pricing, gross profit to sales and operations teams, business analytics, financial and commercial reporting by preparing and analysing profit and loss, gross profit, forecasts and budgets and balance sheet

Duties and Responsibilities 
Analysis and general accounting: 

• On monthly basis analysing COGS Expenses, EBITA, P&L results of the company
• Reporting on P&L to group as per group policy and procedure
• On monthly basis, preparing and analysing reconciliations of assigned GL accounts (Inventory)
• Backup for Monthly statutory submissions to SARS
• Responsible for the management of inventory (incl. stock count) on ERP system
• Liaising with external Auditor as required
• Perform GL entries when needed
• Monthly sales reports, dashboards and business dashboards
• Manage data integrity
• Manage order intake forecasting
• Margin management and OAS management for approval, Group Key Account Price management / increases
• Owner of pricing files
• New product costing, warranty costing
• Management of the commission targets
• Quarterly commission calculation for payments

Qualification, Knowledge and skills

• Degree in Accounting/Costing/Management accounting (CIMA advantageous)
• Strong organizational skills and attention to detail.
• Ability to multi-task and work in a challenging fast paced environment.
• Maturity, professionalism, and high level of discretion is required.
• Knowledge of procedural controls and data validation techniques required.
• Strong work ethic with a positive, can-do attitude.
• Independent worker and analytical thinker with ability to conduct research, data analysis and resolve complex problems.
• Strong presence with ability to interact with Senior Leadership.
• Financial modelling expertise a plus.
• Ability to analyse and interpret data.
• Excellent proficiency if financial accounting systems, preferably Accpac, Sage X3 and Cognos.
• Excellent interpersonal, verbal and written communication skills.
• Knowledge of pricing and costing.
• Must have extremely strong MS Excel skills and well-experienced with other Microsoft suite of products.