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Eliminating the back row in higher education is not just a metaphorits our mission. For more than a decade, 2U, Inc., a global leader in education technology, has been a trusted partner and brand steward of great universities. We build, deliver, and support more than 250 digital and in-person educational offerings, including graduate degrees, professional...
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What We’re Looking For:
The role exists to produce valuable insights from research activities that will help decision making for new courses with university partners. Managing the list of commercially viable course ideas in a subject vertical, on pipeline, and supporting the Product Strategy & Research function with proactive industry research in a subject vertical and reactive research into new course proposals is critical to the role. Maintaining an overview of the competitor market and monitoring course performance of current courses in a subject vertical, providing insights into the identity of the typical consumer to guide the improvement of course performance where necessary. A Product Strategy & Research Analyst is responsible for maintaining an overview of the customer to support the greater marketing function.
Responsibilities Include, But Are Not Limited To:
Production of viability analysis reports following standardised research methodology: including general desktop research and quantitative analysis of keyword search trends, job availability, analysis of the target market and competitor landscape, among other key data sources.
Managing the portfolio of courses and new course ideas in your select subject vertical and regularly conducting additional industry-related research.
Evaluating and analysing current course performance and student demographics, to provide feedback for improvement in targeting, content quality and essentially student numbers.
Supporting the leadership team with innovative partnership or product proposals.
Working closely with our Consumer Insights and Analytics team to translate insights for impact across the business.
Liaising with General Manager’s in a single geographic region.
Engaging with key external and internal stakeholders during development of a new course, including; Learning Design, Marketing, and University Faculty.
Things That Should Be In Your Background:
Master's Degree or relevant research experience.
3-5 yrs working experience.
Strong data interpretation and analysis skills essential.
Strong writing and communication skills.
Experience in the technology or financial sector would be advantageous.
Being comfortable with ambiguity and being able to work flexibly and independently are essential.
Working Conditions:
A Product Strategy & Research Analyst is expected to work a 9-hr day (including 1-hr lunch break).
Overtime is not a requirement of the job.
Flexibility would be required to occasionally accommodate US/ UK or other time zones.
What We’re Looking For:
The Strategic Project Manager is responsible for managing and executing strategic projects that align with and drive the strategic mission and business objectives of 2U Cape Town. Strategic Project Managers are the bridge between key business stakeholders and the teams delivering the work. They are responsible for managing stakeholder expectations, ensuring cross-functional alignment, and guiding the team in delivering project success.
Responsibilities Include, But Are Not Limited To:
Project Management:
Manage and execute strategic projects, including:
Integration projects
Inter-office projects
Systems and Technology projects
Cross-functional strategic initiatives
Project Planning:
Compile and align business on Stakeholder List / RACI to define project team roles and responsibilities.
Create and accurately maintain project plans, indicating accurate tasks, critical path, milestones, timings, assignees, and task dependencies.
Ensure that business have supplied and thought about project success criteria ahead of project kick-off and provide guidance and support to help define and align on the criteria where required.
Schedules and facilitates project kick-off meetings, to review project timings, agree to roles, and align the team on scope and project overview.
Project Execution:
Governance of project documentation in a structured manner on a Team Drive / Asana / Google Sheet.
Compile project Risk Registers and manage and report on risks accordingly.
Create mitigation plans and contingencies for each risk and manage the implementation thereof.
Escalate project risks and issues to project sponsors to ensure project success.
Lead project meetings and distribute meeting outcomes to ensure that next steps are planned for and expectations are managed at all times.
Clearly communicate project expectations, risks, project progress and updates to internal and external project stakeholders on projects.
Manage project team task execution to ensure successful project delivery.
Provide regular status reports to the project sponsors.
Manage project resource allocations and proactively identify potential project delays due to capacity limitations.
Manage cross-functional collaboration across teams to successfully deliver on project objectives, and improve cross-functional processes to expedite project timelines.
Technical project management:
Scope management and change request processes.
Monitor the project variables (effort, scope etc.) against the plan and the project performance baseline.
Ensures business sign-off on UAT and Production deployment.
Determine the project management approach to follow for the specific projects, within the 2U PM framework (Agile and Waterfall).
Strategic Operational Support:
Finalise all activities to formally close the project, including closing off project codes and running project retrospectives
Provide PM consulting to stakeholders to lead best practice PM methodologies across the business.
Support the operations of the Strategic Projects team to improve the processes, documentation, and approaches used across projects.
Review new SPM requests and assess viability through the SPM selection criteria.
Things That Should Be In Your Background:
5-7 years experience as a project manager for systems and development or strategic projects
Bachelor’s Degree or higher in a technology-related field or relevant ICT work experience as a Project Manager
Good knowledge and handling of project and program management methodology and techniques; e.g. PMBOK(R)
Other Attributes That Will Help You In This Role:
Self-motivated and able to find opportunities for improvement
Excellent communication and documentation skills
Comfortable working in a constantly changing atmosphere and prioritizing work appropriately
Proactive attitude
Organized and methodical work process
Strong attention to detail
Team player who does not need extensive supervision
What We’re Looking For:
The Accounts Payable Accountant will perform accounting and administrative tasks, maintaining and adhering to a good control environment in the Cost of Sales and Accounts Payable function to ensure accurate record keeping and cost allocations.
Responsibilities Include, But Are Not Limited To:
Bank and credit card reconciliations
Ensure that all bank reconciliations are performed on a daily basis.
Assist in reconciling credit cards at month end.
Ensure that all invoices are captured in accordance with VAT regulations
Maintenance of Vendor Masterfile.
Weekly calculations for 1st and 2nd payments for Tutors and University partners.
Sending out detailed emails to Tutors and University partners regarding payments due and dealing with all queries from Head Tutors and University representatives.
Ensuring timely payment of Vendors, Head Tutors, Tutors, Assessors, SME’s and University Partners.
Review of Payment information.
Raising provisions, adjustments and bills for Vendors, Head Tutors, Tutors, Assessors, SME’s and University Partners.
Conform bills are being processed accurately and in line with SOX compliance (releasing of bill).
Monthly Tasks
Ensure all Cost of Sales calculations have been performed and bills, adjustments and provisions have been raised for the month in question.
Prepare an accounts payable subledger to general ledger reconciliation.
Send out requests for statements for the month in question to all suppliers.
Reconcile individual creditor balances to statements as received from supplier.
Reconciling the Fixed Asset register to the GL.
Conversion of assets to the asset register.
Maintaining the asset register ensuring all processes are accurate and in line with SOX compliance.
Reconcile prepayments account.
Assist with internal and external audits as required.
Things That Should Be In Your Background:
Relevant Tertiary Qualification (Certificate/ Diploma/ Degree).
3 years relevant finance experience, including strong reconciliation experience.
Comprehensive understanding of the treatment of Input and Output VAT under the South African and United Kingdom legislation will be an advantage.
Experience working with an ERP Accounting system (Sage, SAP, Oracle, Acumatica) advantageous.
Excellent time management and organizational skills.
Attention to detail and high level of accuracy.
Good people skills and able to work under pressure.
Problem solving skills.
Self Starter, ability to achieve outputs with minimal supervision.
Ability to identify problems and brainstorm solutions without any prompts.
Other Attributes That Will Help You In This Role:
Working Conditions
Teamwork is critical to achieving success in this role. You will need to establish strong relationships with employees across the team and within your own division.
What We’re Looking For:
The main purpose of the role of Mid-weight Graphic Education designer is to conceptualise, collaborate and create visual components used to aid a student's learning under the guidance of a Senior or Lead Education Designer. The visual components comprise of illustrative work, data visualisations and graphics used in lecture videos. Informal mentorship is expected from a Mid-Level Graphic Designer with the more junior team members.
Responsibilities Include, But Are Not Limited To:
Conceptual (quality of problem-solving and brainstorming ability)
Should be able to conceptualise and answer briefs autonomously and brainstorm visual solutions with LD and VP.
Engage with more complex ideation and conceptualise visuals.
Should be able to proactively suggest innovative and functional visual solutions in support of learning outcomes.
Engage in team training to further personal & departmental development.
Assist Leads/Specialists/Manager with process strategies and principles for education design that meet the requirements of the team as a whole.
Collaborate with other departments and the rest of the Creative team to understand project needs and ensure output of the highest quality.
Communication (quality of written & verbal communication and relationships)
Effective, clear and professional communication of concepts, ideas and processes.
Good interpersonal skills and relationships with the team.
Give and receive feedback effectively.
Improve and build on skills gaps.
Initiative (quality of proactive ideas and innovations)
Sharing ideas and trends with the wider team.
Drive and implement innovations in collaboration with Lead and Senior.
Leadership (level of training, mentoring, managing and upskilling)
Informal guidance and mentoring to co-workers (proportional to years of experience).
Lead specific training sessions in line with expertise.
Quality Assurance (level of design output and level of reviewing required to obtain desired output)
Staying informed of trends and sharing with the team.
Self review.
Informal QA encouraged.
Work QA’d against briefs by Lead Graphic Designer with mentoring by Senior Designers.
Things That Should Be In Your Background:
3-5 years relevant industry experience.
Relevant tertiary qualification (Design Diploma/Degree).
Strong design, conceptual and illustrative skills using the Adobe CC suite ( UI/ HTML knowledge advantageous).
What We’re Looking For:
The CRM Reporting Analyst is responsible for the holistic upkeep of the operational reports and metrics dashboards for all teams who work on the CRM system. This includes the rolling out and education of teams on new reports or fields that will help them monitor performance or SLAs.
A secondary focus of this role is troubleshooting data-related system issues (e.g lead loss or bad data records) and driving the operational aspects of models designed by the Data Operations team in order to test and implement new customer contact strategies. A CRM Reporting Analyst requires a firm grip of the Short Course systems architecture to be able to troubleshoot in all systems between Lead Capture and the CRM and from the CRM to our data tables.
Responsibilities Include, But Are Not Limited To:
Creation and maintenance of operational reports and dashboards in the CRM.
Data mapping for customer communication tools to be able to report effectively on these channels.
Briefing in of Tableau reports to be built and published.
Educating customer facing teams and communicating new Tableau reports or fields.
Operationalising new models created by the Data Operations team within the CRM.
Troubleshooting data-related issues and logging these as Jira tickets with the appropriate team members.
Things That Should Be In Your Background:
2+ years experience in the data industry.
A Bachelor's degree (Stats, Engineering, Business Science preferred).
Experience in data analysis and business intelligence.
Proficiency in SQL.
Experience with a reporting tool, such as Tableau.
Other Attributes That Will Help You In This Role:
Good problem solving skills.
Analytical, strategic and logical thinker.
Time management, discipline, accountability, self-motivation and eagerness to learn.
Ability to communicate technical concepts to non-technical audience.
Ability to understand business requirements and translate to data solutions.
Ability to work well under pressure.
Ability to collaborate effectively and work as part of a team as well as on your own.
What We’re Looking For:
The main purpose of this position is to collaboratively create engaging and impactful educational video content that supports learning outcomes with a focus on quality, efficiency, and innovation.
This is achieved by managing and producing all assigned educational videos to the highest standard as the primary Video Producer on a project, as well as supporting Senior and Lead Video Producers as a secondary Video Producer on high priority projects. The production of videos may include all stages of the production process and involves a high level of collaboration between internal and external stakeholders, from pre-production (course content conceptualisation, scripting, scheduling, planning), through production (filming in-studio, remotely or on-location while directing and supporting speakers to deliver effective content to teach students), and post production (media management, editing, graphic and animation conception and briefing, with a focus on making videos part of an impactful multimedia learning experience).
Responsibilities Include, But Are Not Limited To:
Perform course Video Producer tasks to the best of your ability according to industry-leading quality standards for online education (minimal supervision needed) and collaboratively (with internal team members like designers and writers, and external stakeholders, like professors). Pre-production (scripting, scheduling, planning), through production (filming in-studio, remotely or on-location) and post production (media management, editing, graphic and animation conception and briefing). Manage timelines and deadlines of assigned projects.
Participate in in-person or remote filming with experienced Video Producers, depending on business requirements. This entails interaction with, and direction of, the speakers and logistical and technical management of the shoots.
Edit scripts (semi-supervised), as well as conceptualise complex graphics and basic interactive elements.
Effective, clear, and professional communication with project stakeholders within and without 2U.
Drive and implement, along with Lead/Senior Video Producers, new and innovative practices and techniques.
Engage in team training to further personal and departmental development.
Things That Should Be In Your Background:
A tertiary qualification and 3+ years work experience OR 5+ years relevant work experience
Excellence in at least one aspect of Video Production (filming, editing, scriptwriting, directing).
Proof of conceptual ability, with a specific focus on conceptualising content for impactful learning experiences.
Demonstrable regard and respect from colleagues/teachers/mentors.
Examples of initiative taken in the past.
Other Attributes That Will Help You In This Role:
Strong interpersonal skills.
Openness to giving and receiving feedback to collaboratively improve your skills and the content you create.
Professional written and verbal communication skills.
Ability to successfully navigate difficult situations/conversations.
Working Conditions
Possibility of travel to film courses and marketing content for university partners.
Requirements
Valid passport
Physical Requirements
Lifting of mildly heavy camera equipment, and standing for extended periods of time during filming.
What We’re Looking For:
The Academic Lead is responsible for presentation coordination, operational administration and execution as it relates to the presentation delivery team function, as well as presentation delivery team support. In addition to identifying resourcing and contraction requirements of facilitation team members to support presentation delivery where appropriate, the Academic Lead is indirectly responsible for an exceptional customer experience through internal and external stakeholder management. This includes monitoring contractor service level outcomes on select presentations.
The Academic Lead supports management in executing and refining processes through constant process evaluation, and is accountable for ensuring effective roll-out and adherence to internal and interdepartmental processes.
Responsibilities Include, But Are Not Limited To:
High Quality Course Delivery:
Prepare all presentation related resources related to academic management before go-live date, this includes managing contractor resourcing and allocations on a per-presentation basis.
Coordinate and execute academic integrity processes, including grading compliance, plagiarism, final results approval, appeals and change of results as per the required timelines.
Channel presentation delivery team feedback to course design, production and presentation teams, and programme management relating to academic management and content.
Ensure timely and excellent support and query management is available to presentation delivery teams to ensure a world class customer experience.
Proactively look for opportunities to improve the support provided to internal and external stakeholders during the presentation of courses.
Compile end-of-course reports by presentation and ensure reporting is completed by your team members when required and engage in UPLT biweekly Huddles to discuss presentation metrics and considerations to work towards continuous improvement.
External Stakeholder Delivery Management:
Schedule and support presentation delivery teams' role requirements, through induction sessions with new facilitation team members on Online Campus navigation and functionality, academic processes, university policies, and good practices related to online facilitation and engagement.
Conduct presentation delivery team requirement management of deliverables and adhering to SLAs.
Initiate remuneration negotiations through collaboration with the Director of Academic Strategy and Academic Contracting Team.
Relationship management with facilitation team members and active effort to improve quality of facilitation, engagement and feedback as it pertains to deliverable management.
Company Wide Involvement:
Active participation in and implementation of selected strategic projects to enhance the academic management function/processes.
Attend interdepartmental meetings relevant to presentation execution.
Maintain an advanced knowledge of our online learning platform, systems and short course delivery to swiftly diagnose and escalate queries.
Maintain an advanced knowledge of our online learning platform, systems and short course delivery to swiftly diagnose and escalate queries.
Things That Should Be In Your Background:
Relevant tertiary qualification.
At least 3 years applicable work experience, including stakeholder management experience
Excellent interpersonal and communication skills.
Working knowledge of Google Suite and Salesforce advantageous.
Knowledge of the edtech industry and/or academic management experience (beneficial).
Some contract management and/or project management skills (beneficial).
Other Attributes That Will Help You In This Role:
Fast paced and high-pressure work environment requires Academic Leads to be adaptable to fluctuating task situations and demands.
The nature of the work requires good online comprehension.
In addition, the team intensive nature of the work tasks requires the AL to maintain good working relationships with colleagues so as to ensure that the teams in which they reside is able to operate as a well-oiled machine.
What We’re Looking For:
In partnership with key stakeholders such as HR, HRIS and Talent Acquisition, you will use data to drive Diversity, Equity & Inclusion (DEI) for the ZA, UK and Australia Regions. The initiatives that you are responsible for will support the implementation of 2U’s DEI & Transformation Strategy, which includes Broad-Based Black Economic Empowerment (B-BBEE) and Employment Equity (EE).
You will be required to work collaboratively across various teams and to drive change which includes: the facilitation of Diversity Team Sessions; supporting the business in preparation and consultation for the verification tracking of B-BBEE and EE initiatives in alignment with statutory requirements.
The HR Manager: DEI, B-BBEE & HR SOX Compliance will:
Support the business in creating a diverse and inclusive workforce at 2U ZA, UK and Australia by project leading initiatives that will increase the awareness of DEI within the regions.
Collaborate with the Vice President, DE&I and Global DE&I committee and Business Resource Networks to achieve the global DE&I goals set for 2U.
Support the Director HR Specialist in the delivery of B-BBEE initiatives.
Oversee and manage the HR SOX Compliance controls and audit periods.
Responsibilities Include, But Are Not Limited To:
Diversity, Equity & Inclusion
Responsible for the Diversity Equity and Inclusion (DEI) & supports the implementation of 2U’s Transformation Strategy.
Researches and recommends key trends in alignment with the Global DE&I plan.
Consults and supports the regional DEI policy and plan (in conjunction with the global DEI policy and plan).
Conducts research and development for training initiatives to empower and inform key stakeholders on DEI trends and targets and how they can influence achieving them.
Ensuring that DEI training is rolled out across the business by increasing DEI awareness and education through various initiatives, aligned with HQ on DEI and to empower and support the BRN’s in the ZA region.
Report on DEI metrics in alignment with the HQ VP, DEI, HRBPs and SVP, People.
Responsible for being a change agent for DEI initiatives, and driving organisational change to support Diversity, Equity and Inclusion.
Compliance: Employment Equity & BBBEE
Partner and support for the planning, consulting, preparing, developing and creating the 2U Employment Equity Plan in alignment with Legislative Frameworks.
Responsible for the management of learnerships and internships as part of the B-BBEE strategy.
Support the Director Human Resources on initiatives that support the Transformation Agenda.
Support and coordinate the relevant transformation initiatives that impact the transformation agenda.
Identify opportunities for B-BBEE scorecard within 2U and make recommendations for improvement across all elements of the scorecard.
Responsible for re-establishing an improved transformation committee with clear roles and responsibilities for all involved.
Support the Director Human Resources with the B-BBEE Annual Audit.
SOX
Responsibility for the HR compliant component of SOX.
Things That Should Be In Your Background:
Relevant tertiary education (Org psych, HR, Psych).
Minimum 5 years HR related experience.
Minimum 2 year DEI specific experience.
Working knowledge of regional labour relations legislation including but not limited to: BCEA, LRA, EEA, Skills Development Act and BBBEE legislation.
Experience in program and event planning, project management, and change management preferable.
Research and development experience.
What We’re Looking For:
The Director, Search has previous experience in being responsible for large monthly ad spend budgets and specific revenue targets, globally targeted search campaigns and has strong strategic and analytical capabilities. This individual is comfortable leading a team. The Director, Search is responsible for the overall performance of the Paid Search Channel and team as well as the overall strategy and upskilling of the team with specific focus on performance and scalability of functions. The Director, Search collaborates closely with the Senior Director, Paid Media, Global Media Team, Marketing Leads, Website Ops, SEO and Creative Studios.
Responsibilities Include, But Are Not Limited To:
Partners closely with global search team leads to ideate and drive Search strategy forward through utilising SA360 Automation and testing new channel betas.
Develops, updates and maintains the search strategy in collaboration with the Senior Director, Paid Media in order to generate quality leads. This includes campaign building, optimisation, training, performance analysis, testing, monitoring, platform selection, remarketing strategies and reporting.
Partners with the SC Analyst team to plan quarterly spend investment.
Regularly presents and reports on performance to various stakeholders across the business through both updating existing reports and in meeting rhythms.
Seeks new ways to grow and scale search advertising for the 2U Short Course business.
Manages external agencies, 3rd party suppliers and vendors as well as seeks out new relationships and deals with ad tech vendors and suppliers.
Things That Should Be In Your Background:
6-10 years experience in Digital Marketing including 2+ years in a people management role.
Experience in managing managers.
Google Adwords / Doubleclick Certified, Google Analytics Certified.
Business / Marketing degree preferable.
Experience in Bing required.
Experience working in the SA360 platform and formulating/implementing Search bid strategies required.
Other Attributes That Will Help You In This Role:
Ability to collaborate across different functions and regions.
Comfortable presenting to large groups.
Management Responsibilities:
Junior Paid Search Executives.
Paid Search Executives.
Senior Paid Search Specialists.
Operational Paid Search Team Leads.
What We’re Looking For:
The Senior Director, Performance Marketing is responsible for leading a team of data-driven marketing analysts who manage the return on investment of 2U’s short course advertising budgets to ensure an optimal cost per acquisition for the portfolio. The Senior Director, Performance Marketing works with the team to produce digital marketing strategies and spend plans that maximise the yield on advertising budgets and achieves the revenue objectives set per course. Through the thorough analysis of data and performance metrics, the performance marketing team provides key insights that drive marketing strategy.
Responsibilities Include, But Are Not Limited To:
Investment management: production of spend plans that break advertising spend down into media types, geographies, audiences, etc, to guide the digital marketing team in the execution of these campaigns.
Performance management: analyse the performance of advertising campaigns to ensure optimal spend allocation - increasing spend on high performing campaigns, and cutting spend on loss making campaigns.
Reporting management: production of reports (with assistance from the marketing analytics team) that track the performance of courses and yield that help team members make data-driven decisions; analytical support on ad hoc analyses relating to pricing, timing of deadlines, course name variations, etc.
Forecasting: accurately forecast spend and student enrolments on future presentations, including new courses and presentations.
People management: assume full responsibility for management of the marketing strategy team, including marketing managers, marketing leads and marketing analysts.
Things That Should Be In Your Background:
7-10 years experience in digital marketing with a strong focus on quantitative analysis OR a background in finance (investment analysis, portfolio management, financial performance) working in a marketing/tech focused business.
At least 5 years of experience directly managing teams in demand generation, marketing strategy, digital marketing or a related function.
Experience managing cross-functional teams and coaching skills required.
Detailed knowledge of digital marketing platforms, including Facebook, Instagram, Google Adwords, Reddit, Twitter, LinkedIn Google Analytics, etc.
Strong ability to interpret, manage and explain strategy based on data.
Advanced skills in Excel, Tableau, Salesforce or similar BI and CRM tools required.
Intermediate understanding of managerial finance strongly preferred.
Other Attributes That Will Help You In This Role:
Ability to solve complex problems in a fast-moving, ever changing, high growth environment.
Ability to manage relationships and influence upwards and downwards in a global, matrix organisation.
Working Conditions:
Irregular work schedule from time to time to accommodate meetings across time zones
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