Job Opportunities at Believe Resourcing

Office Hours;

• Flexible Hours (Agents can work remotely or in office)

Essential;

• Own Vehicle
• Laptop
• Cellphone

Skills & Competency Requirements;

• Valid FFC
• Thrive in this competitive industry

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Office Hours;

• Flexible Hours (Agents can work remotely or in office)

Essential;

• Own Vehicle
• Laptop
• Cellphone

Skills & Competency Requirements;

• Valid FFC
• Thrive in this competitive industry

go to method of application »

• Our client is therefore looking for a Call Centre Manager who will be responsible for the Call Center Operations in their South Africa delivery Centre, working in close cooperation with CCO in the UK and closely with other internal stakeholders as well as externally with the business unit’s clients.

Responsiblities

• Responsible for their new call centre in Johannesburg, South Africa
• Ensure the business unit further develops its operating model and delivers efficient, scalable and cost-efficient operations
• Work closely together with the sales organisation to attract and on-board new clients
• Work closely together with the COO to further develop processes, procedures and methodologies that result in accurate and timely forecasts that can be used for both short and long-term budget and staff/capacity planning
• Manage and develop the Call Center agents including creating training for new hires and for their professional growth
• Ensure the company operates within the framework of legislation within the countries our client operates and enforce the company’s rules and policies
• Work alongside sales and marketing team in London to create compelling marketing materials for Call center prospects

Requirements

• Have 5+ years working experience of leading customer care service teams in a BPO environment;
• Proven and successful ability to lead call center agents towards growth
• Excellent English communication (written, verbal, listening, etc.) and interpersonal skills
• Desire to build career in one organisation for the next 3+ years
• Outstanding communication and negotiation skills
• A person of high integrity, honest, straight-forward and transparent
• At least a Bachelor's degree and preferably a Master's or MBA
• Project management and/or training experience
• Strong PC, Microsoft Windows (Word/Excel/PowerPoint) and Internet usage skills
• Highly proficient with ERP software and other applicable tools such as CRM
• Good experience in call center platforms
• Experience in dealing and managing UK and US clients;
• Experience working USA hours
• Proven track record in handling managing multiple clients
• Proven track record in managing an Omnichannel call centre

Competencies

• Professional, emotionally mature and ethical
• Strong, proactive, service mindset and customer focused
• Strong interpersonal skills and ability to work well with a broad range of personality styles and types
• High sense of responsibility, tasks ownership and ability to drive problem solving through to resolution
• Excellent planning, organizational skills and prioritization to meet deadlines and carry out overall business plans
• Passion for customer service!
• Stay calm under pressure!

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About The Position

• Our client is looking for a vibrant, "go-getter" - sales executive to add to their Home Automation Team. The sales executive will cover the greater Gauteng area.

Requirements

• Must have at least 4 years of sales experience, or 2 years sales experience with sales skills training.
• We are looking for a hunter-type sales person who is young, ambitious and hungry to close the deal and make sales, however with a high degree of honesty & integrity.
• Will be highly advantageous to have experience in dealing with projects (longer sales cycle), and building industry like architects, developers and interior designers.
• Must live within 20 kilometers of Randburg (Fourways, Randburg, Sandton, Roodepoort, Northcliff etc.) – not from Pretoria or JHB East Rand etc. (too far away from Randburg)
• Must have a reliable vehicle.
• Well spoken & written English communication skills are non-negotiable.
• Self-motivated and organized.
• Must be honest & open. Not just catch-phrases but these are very important character traits required.

Key Performance Areas

Working hours

• Monday – Friday, 7:30am – 4.30pm.
• Every 3rd Saturday 9am – 1pm
• Whenever required to do so in order to achieve necessary sales targets

Duties & Responsibilities

• Monthly sales targets must be met in order for the business to remain profitable.
• Deal with sales enquires – walk in, telephonic and emails.
• Mainly dealing with individuals but also to build project pipeline by calling on Developers, Architects, Interior Designers and Quantity Surveyors
• Do site visits as needed.
• Be actively involved with the marketing of the products and company.
• Have an up-to-date LinkedIn page and be active or regular posting on our companies social media pages (Facebook & Instagram)
• Provide detailed quotations and specifications to every enquiry received within 24 hours.
• Work on our CRM system on Monday.com to attend to incoming leads from incoming calls & emails, exhibitions, and leads that have come through from online marketing.
• Keep the CRM system on Monday.com updated with all prospects details & interactions – prior to the sale being made, thereafter the customer will move onto a different system within the business.
• Assist clients with ideas and any necessary requirements – stay informed with latest trends regarding home improvements especially where a spa, jetted spa bath, sauna, steam room or decking are involved in home improvements – this will help you to help your customers by assisting them with designs and installation ideas.
• Develop and maintain an up-to-date knowledge and understanding of sales techniques, home improvements, latest product & industry trends and market opportunities.
• Maintain a suitable & appropriate dress code all the times, this includes clothing that is neat and clean (including shoes) and grooming that is neat and clean (including hairstyle & facial hair).

Sales Targets

• You will be required to meet minimum monthly sales targets due to the basic salary and there will be a good commission structure in place to incentivize sales performance.
• This job description includes but is not limited to these Key Performance Areas as listed. The objective is to run this business in a cost effective and profitable manner, ensuring customer satisfaction at all times.