Job Opportunities at DHL Supply Chain

Key areas of responsibility include:

• Consistently achieve established key performance indicators for productivity, accuracy and housekeeping.
• To work within any operating areas as determined by the management and needs of the business.
• Housekeeping
• Health and Safety
• Working in a team environment
• Timeous completion of tasks
• Assist with the induction and training of stock control assistants as and when necessary.
• Complying with company policies and procedures.
• Perform regular cycle counts in accordance with agreed schedules to ensure KPI's are met.
• Perform unplanned cycle counts in response to warehouse stock integrity issues such as stock discrepancies and pick shortages.
• Carry out detailed stock investigations when requested, make adjustments and report.
• Investigate and rectify any issues created by replenishment synchronization.
• Perform regular audits of key processes including Receiving, Put Away, Pick & Dispatch according to agreed schedules and report.
• Monitor non-allocatable stock and report issues.
• Relocate stock and required in order to maintain both store friendly picking and optimum slot utilization.
• Utilize warehouse management systems effectively to support the above tasks.
• Filing all documentation generated as a result of the above.
• Respond to product holds when required.
• Ensure all equipment used during the course of daily duties is handled correctly and to report any defects to the Section Manager.
• When conducting duties, follow standard operating procedures and safe working practices.
• Perform administration tasks according to standard operating procedures.
• Capture all inbound stock into PRIDE
• Print labels for put-always
• Setting up new product codes on the item master
• Ongoing monitoring of the sin bin
• Monitor the expiry dates of the stock nationally
• Sort out damages
• Capture stock adjustments
• Schedule all import containers
• Give input to DC Manager for the weekly dash-board
• Responsible for transhipment returns from all depots
• Capture replenishes and GRA put-always
• Responsible for stock moves on all four warehouses
• Monitoring Data Loggers (locally and nationally)

Qualifications

• Grade 12 / Matric – Essential

Competencies

• Team Leadership
• Managing Relationships
• Team Development
• Customer Focus
• Problem Solving
• Supporting Change

Skills and Experience

• Attention to detail, accuracy
• Ability to work well under pressure
• Excellent communication skills, written and verbal
• Very systematic and thorough
• Excellent administration skills
• 2-3 Years warehouse/logistics experience in different departments
• Computer Literacy
• Experience in working in the inventory department essential
• MS Office proficiency
• Knowledge and experience on the SAP WM system is preferable
• Excellent knowledge of warehouse processes
• Excellent knowledge of inventory/stock processes essential
• Thorough knowledge and a proven track record of investigations of stock issues to resolution is essential
• 1-2 Years’ experience in a supervisory role is essential
• Proficiency in PRIDE
• Customer relationship building
• Be self-motivated
• Analysis and problem-solving ability
• Exceptional organizational ability
• Excellent written and verbal communication skills

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Key areas of responsibility include:

• Work with Business HR and Centers of Excellence to ensure HR Operations supports the HR strategy delivery and meets business needs.
• Build strong business relationships across the organisation and with suppliers to develop the HR Operations service and priorities and continually improve the HR Operations reputation and promote its interest
• Work with Shared Services and Specialist Services teams e.g. Resourcing, Learning Delivery and Employee Relations / Employee Performance Management to support effective service delivery
• Work with Global HR Operations to drive the development and enhancement to standardised BPO processes and HR systems, to develop and support HR Operations service delivery
• Provide key support to the Global HR Operations lead in delivering a high quality HR Operations service to the business, working with key stakeholders and senior HR leadership members in the process
• Ensure the team delivers a high standard HR Operations service to the business, putting focus on excellent customer service and speed of delivery
• Deliver HR projects that sit within HR operations e.g. implementation of HR systems / system upgrades
• Ensure procedures and systems are in place to receive feedback from service users, partners and stakeholders, and evaluate the feedback and take appropriate action to secure continuous improvement
• Drive continuous improvement that delivers year on year cost savings and service capability, whilst improving service performance against benchmarks
• Develop and implement in-country / cluster country HR Operations service delivery strategy
• Lead the HR Operations team, driving implementation of standard processes and systems and managing service change 
• Ensure HR Operations activities, projects and programs are resourced appropriately and delivered on time and within budget
• Provide leadership, guidance and professional advice on the design and delivery of HR Operations and continuous improvement programs
• Champion for customer focus, listen to and communicate with customers and stakeholders effectively
• Develop positive working relationships with internal functions and external organisations, to support the Global BPO develop DHL SC’s policies and priorities, further improve the organisation’s reputation and promote its interests
• Maintain effective relationships with business and HR leaders, Centers of Excellence leads and HR Operations Specialist Services leads
• Where appropriate, liaise with internal / external Heads of Shared Services to benchmark and increase learning/best practice
• Establish effective relationships with HR Business Partners
• Member of the Global HR Operations leadership team
• Effectively plan and deliver high quality HR Operations services, including where applicable:
• Employee administration (including advice and support around the employee lifecycle)
• Payroll Services (vendor management or Payroll service delivery where not outsourced)
• Benefits Services
• Reward Services
• In conjunction with Global HR Operations and HR IT Systems, develop and drive continuous improvement of HR systems, to enhance the customer experience and provide value added services to the organisation
• Develop the employee & manager experience through self-service, ensuring information is easy to find, user friendly and informative
• Drive management information and business insights capability to present a common reporting standard for HR activity
• Drive the payroll contract to meet contractual SLAs, deliver value add services and continuous improvement
• Align the delivery of HR services and products to changes in local legal and regulatory requirements
• Handle and resolve complex and more difficult issues (e.g. service shortfalls) and service impact of larger organizational changes
• Analyze service activities to identify trends and areas for process improvement
• Define quality standards, ROI metrics and benchmarks
• Lead and motivate the HR Operations team, instilling and demonstrating Supply Chain values and high standards of conduct.
• Appoint, develop and train the HR Operations team, ensuring effective deployment and retention to deliver excellent service and to drive the achievement of targets
• Ensure that the performance objectives for the HR Operations team are effectively incorporated into team and individual objectives and that the achievement of these objectives is effectively and regularly monitored 
• Ensure the HR Operations team receive appropriate development and coaching to maximise their potential and career aspirations 

Qualifications/ Skills/Competencies/Experience

• Matric
• Graduate degree qualification
• HR certification
• Project / program management certification or relevant experience
• Process improvement certification or relevant experience
• Strong understanding of the Supply Chain business and knowledge of operations
• 5-8 years of experience in various HR-related areas.
• Exposure with more complex, relevant key aspects of HR processes including Talent, C&B, ER / IR, etc
• Previous experience partnering the business at a senior management and executive level in a complex environment e.g. multi-country / -customers
• Team leadership – small to medium size teams
• Prior budget management experience
• Experience of delivering organisational change projects
• Experience setting up and managing outsource contracts
• Experience of HR Operations / HR Shared Services emerging best practice
• Experience working in a multi cultural team in a multi national environment