Job Opportunities at Hilton

• The Corporate Sales Manager is responsible for driving revenue growth within the IBT (Individual Business Traveller) segment, by building and maintaining strong relationships with local, regional, and international corporate accounts. This role focuses on identifying new business opportunities, increasing share from existing accounts, and positioning the hotel as the preferred choice for corporate travel, meetings and events.
• This role supports the hotel’s commercial strategy by developing and executing targeted sales initiatives, maintaining strong client relationships, managing RFP cycles, and ensuring accurate data and market insights driven decision‑making.

Duties and Responsibilities:

• Drive growth of the IBT segment by securing preferred partnerships with key corporate accounts and travel management companies.
• Manage the full IBT RFP lifecycle, including rate negotiations, compliance with Hilton brand guidelines, and securing acceptance in global distribution channels.
• Strengthen relationships with global and regional Hilton Worldwide Sales teams to maximize IBT exposure and account penetration.
• Monitor IBT production performance, adjusting account strategies to increase room nights and share of wallet.
• Identify new corporate travel opportunities within high‑volume sectors and negotiate long‑term preferred agreements.
• Collaborate with Revenue Management and commercial head to set competitive IBT pricing and evaluate market rate movements.
• Develop targeted sales activities to position the hotel as a preferred choice for corporate travelers, including loyalty‑based incentives and experience enhancers.
• Sales Strategy: Develop and implement corporate sales strategies to achieve revenue targets and expand the customer base using all tools available.
• Build and maintain strong relationships with key customers, identifying opportunities to upsell and cross-sell products or services.
• Develop and manage sales forecasts, providing regular updates to senior management.
• Conduct market research and analysis to stay informed about industry trends, competitors, and customer needs.
• Proactively source and secure conventions, meetings, and conference opportunities aligned with the hotel’s space and business mix strategy.
• Conduct detailed needs analyses for convention planners to create tailored proposals that optimize event profitability.
• Lead site inspections and property showcases focusing on meeting space, technology capabilities, and accommodation fit for convention or meetings delegates.
• Maintain close alignment with Events and Operations teams to ensure seamless planning and execution of conferences and meetings.
• Build long‑term relationships with PCOs (Professional Conference Organizers), TMCs, and industry associations to drive recurring convention business.
• Track conference and convention pipeline through CRM systems, providing accurate forecasting and revenue contribution reports.
• Represent the property at convention bureaus, trade shows, and business tourism platforms to elevate the hotel’s presence in the MICE market.
• Ensure we are loading, tracking and stating all our contracted customers on corporate booking tools and platforms ensuring we remain visible within the market

REQUIREMENTS:

• Proven sales experience: A minimum of 5 years of sales experience, preferably in a corporate sales environment. Preferably in the corporate or TMC sales segments.
• Communication skills: Excellent communication, negotiation, and interpersonal skills.
• Strategic thinking: Ability to think strategically and develop effective sales plans.
• Results-driven: A strong track record of achieving sales targets and driving revenue growth.

OTHER DUTIES

• Assimilate into The Hilton Family, ‘positively yours’ culture through understanding, supporting and participating in all elements of the ‘Positively yours Committee”
• Regular attendance in conformance with the standards, which may be established by Hilton Hotels world-wide, from time to time, is essential to the successful performance of this position.
• Observe all departmental policies and procedures, dress code/appearance; demonstrate a friendly, positively yours and caring attitude and teamwork responsiveness.
• Observe safe work habits as outlined including guidelines for using and maintaining all equipment. Promptly report all safety hazards and maintenance requirements.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• Ability to speak, read and write English fluently
• Excellent communication and interpersonal skills
• Solid industry knowledge covering hotel operations, IBT and MICE markets, corporate travel tools (GDS/TMC), competitive/commercial analysis, and CRM systems such as Delphi.

QUALIFICATION STANDARDS

EDUCATION

• Any combination of education and experience equivalent to graduation from High School or any other combination of education, training or experience that provides the required knowledge, skills and abilities. High School diploma required.
• A tertiary qualification in Hospitality, Business, or Sales is an advantage. Candidates with a high school diploma supported by equivalent training and proven experience are also eligible.

GROOMING/UNIFORMS

• All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

What will I be doing?

• Analysis local market trends and competitor activity to identify business leads
• Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
• Negotiate room rates/packages with corporate clients
• Develop and implement creative local marketing channels, including social media channels
• Prepare company contracts for the hotel in accordance with current business and pricing conditions
• Work within current business strategies and recognising potential opportunities
• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
• Attend Sales events, as required
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
• Answer customer queries in a prompt and professional manner
• Manage staff performance in compliance with company policies and procedures
• Recruit, manage, train and develop the Sales team

What are we looking for?

A Corporate Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure and under own initiative
• Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of local market
• Knowledge of hospitality
• Passion for sales and for achieving targets and objectives
• Degree-level qualification in a relevant field

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JOB DESCRIPTION

• A Front Office Team Leader supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?
As Front Office Team Leader, you will supervise the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Team Leader is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Execute duties as assigned by the Guest Operations Manager & Chief Host 
• Be the main point of contact for all assigned Team Members, and the link to the Guest Operations Manager
• Be a role model for others concerning brand-specific behaviours and coach less experienced colleagues on the job
• Manage the desk through times of stress, speedily resolve guest concerns and implement resolutions by using discretion and judgement
• Work within the team and carry out the same operational roles, but take on additional ‘team leader' responsibilities such as motivating, praising, empowering, guiding, resolving conflicts, setting (team) goals, evaluating team progress and taking corrective actions to deliver expected team results when necessary
• Support Guest Operations Manager in interviewing and selecting Front Office Supervisors and Hosts
• On-board, supervise Front Office Supervisors and Hosts
• Support Guest Operations Manager in scheduling the Front Office team.
• Organise and provide regular Front Office training (incl. Systems) for all F&B Guest Service Agents
• Provide a positive work environment to Front Office team members that allows everyone to thrive and fulfil their potential
• Ensure that all Front Office Team Members understand the purpose of their role and are equipped with the training and tools required to deliver great brand-specific guest experiences
• Ensure all Front Office team members are willing to roll up their sleeves and help with F&B service or Housekeeping during busy periods and as required – make sure you are willing to do the same too!
• Monitor Guest Feedback (SALT; Social Reviews) and initiate corrective actions immediately
• Plan and conduct training on how to enrol Hilton Honors members, and motivate team members to meet the enrolment target
• Plan and coordinate TM tasks and monitor the quantitative and qualitative output of your team
• Coach Supervisors and ensure they are assigned to their Team Members and champion responsibilities as required every 6 months
• Update the Guest Operations Manager (in regular team meetings) on the performance and progress of Supervisor ‘coachees’ and suggest development opportunities for them in the coming months. Team Leaders are responsible for the on-boarding of coachees, and execution of agreed development or performance improvement actions
• Oversee all front office systems, room reservations, and supplies inventory as well as night audit systems
• Ensure compliance with brand standards to achieve consistently high quality guest service during all Front Office shifts, living up to the brand at all times
• Ensure that all Front Office labour costs are flexed according to levels of demand / activity, and that effective cost controls are in place
• Hold pre and post shift briefs with the Front Office team and ensure learning is applied during the next shift.
• Support the overall management of the hotel by establishing effective working relationships with all other departments, ensuring a high level of cross departmental collaboration
• Assist with other departments, as necessary

What are we looking for?
Front Office Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A degree or diploma in Hotel Management or equivalent
• A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiar with Property Management Systems
• A degree or diploma in Hotel Management or equivalent
   

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JOB DESCRIPTION

• A Kitchen Team Member (Commis Chef) is responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience while consistently contributing to departmental targets.

What will I be doing?
As a Commis Chef, you are responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience. A Commis Chef will also be required to prepare all mis-en-place and contribute to departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Ensure consistent great food production, in line with the high quality standards expected by Hilton
• Organise the ‘work area’ to be able to deliver the pre-service and service tasks effectively & efficiently, to the required standard, and in line with HACCP standards
• Constantly maintain the cleanliness and tidiness of your assigned work are
• Understand the specifications of the dishes we sell, their price, and the processes designed to present them to our customer
• Ensure that all is ‘en place’ in sufficient time and that the work area contributes consistently to a highly effective service session
• Prepare efficiently and consistently hot and cold food menu items of impeccable standard during the assigned shift
• Visually check food quality and food presentation as instructed by the Line Managers
• Every day, personally deliver a few of the prepared orders to guests in the restaurant, introduce yourself as the chef who produced their dish and wishing them bon appetit. Check after a few minutes with the guests how they liked it and actively ask for feedback
• Be a reliable and motivated member of the Food Operations team
• Communicate clearly and constructively with other team members to help deliver great guest experiences at our hotel
• Be a role model for others by demonstrating passionate, friendly brand-specific guest service at all times
• Always deliver ‘fair share’ in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in stewarding and F&B service
• Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts
• Be aware of planned team meetings and learning sessions and attend as required
• Commit to learning something new every day
• Volunteer to participate in company campaigns like Travel with Purpose or Team Member committees
• Execute any duties as assigned by the Chief Host, Kitchen Manager, Kitchen Assistant or Chef de Partie in charge 

What are we looking for?
A Commis Chef serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience as a Commis Chef or Apprentice Chef
• NVQ Level 1
• Positive attitude
• Good communication skills
• Ability to work under pressure
• Proven ability to work with a team and to follow instruction
• A passion to learn and a drive to succeed in a culinary/hospitality career
• Proof of completion in a basic food hygiene course
• A passion for food and the culinary arts
• Completion of an accredited commercial cookery course or trade apprenticeship
• Experience multi-tasking and working in an environment with rigorous standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• NVQ Level 2

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Position Overview

• A Reservations Manager is responsible for overseeing the reservations operations to ensure efficient, professional, and customer‑focused service delivery. This role manages reservation systems, leads the reservations team, maximizes room or service occupancy, and supports revenue optimization. The Reservations Manager works closely with Sales, Front Office, Finance, and Operations to ensure accurate booking information and exceptional guest experiences.

Key Responsibilities

Leadership & People Management

• Lead and manage the reservations team, ensuring smooth daily operations.
• Recruit, train, coach, and evaluate team members to maintain high performance standards.
• Ensure team compliance with hotel policies, procedures, and brand standards.
• Create Standard Operating Procedures (SOPs), and follow Forbes standards, hotel credit policies and brand standard guidelines at all times and train all the team members.

Reservations Operations & Service Delivery

• Oversee all individual, group, and corporate bookings to ensure accuracy and efficiency.
• Ensure accurate entry and management of bookings in the Property Management System (PMS).
• Provide clear and accurate information regarding room types, rates, policies, and hotel facilities to the colleagues and guest.
• Ensure the highest level of service is delivered during the reservation process.
• Handle VIP, repeat guests, and special requests personally to ensure satisfaction.
• Resolve guest concerns or complaints in a timely and professional manner.
• Resolve complaints or escalate to leaders when necessary, ensuring guest satisfaction.

Revenue Management & Pricing Execution

• Follow the hotel's strategies and revenue management guidelines as established by the Commercial Director.
• Monitor room availability, rates, overbooking and booking trends to optimize occupancy and yield.
• Work closely with the Revenue and Sales team to implement pricing strategies and manage inventory.
• Monitor market trends and competitor rates to support dynamic pricing decisions.
• Maximize revenue through upselling strategies and effective booking controls.
• Establish upselling targets for the team to drive revenue performance.
• Identify upselling opportunities and promote higher room categories or packages, and additional services to optimize revenue.

Reporting, Forecasting & Insights

• Prepare daily, weekly, and monthly reports on reservations, occupancy, and revenue trends.
• Support budgeting and forecasting activities through data analysis.
• Provide insights and recommendations to senior management based on booking patterns.

Systems, Data Quality & Controls

• Ensure all systems (PMS, CRS, OTA extranets) are properly configured and up to date.
• Conduct regular audits to verify data accuracy and minimize errors.
• Continuously improve processes for efficiency and guest satisfaction.

Cross-Functional Collaboration & Communication

• Liaise with Sales, Revenue, Front Office, and Marketing to ensure alignment on room allocations, promotions, and group bookings.
• Ensure effective communication of room availability and guest requirements across departments.

Loyalty & Brand Programs

• Support and enhance the Hilton Honors loyalty program by ensuring members receive the correct recognition, benefits, and service during the booking process.
• Promote loyalty program awareness and compliance among the team.

Security, Housekeeping of Work Area & Compliance

• Maintain the cleanliness of all equipment at all times and ensure the overall tidiness and orderliness of the work environment.
• Ensure all departmental front doors, storage areas, and the key cabinet are securely locked at all times.

Qualifications & Experience

• Diploma or degree in Hospitality Management, Business Administration, or related field (preferred).
• 3–5 years’ experience in reservations or front office operations, with at least 1–2 years in a supervisory or managerial role.
• Strong working knowledge of hotel management systems (e.g., Opera, Protel, Fidelio, IDS, etc.).
• Proven experience in customer service and revenue optimization.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong leadership and team‑management abilities.
• High attention to detail and accuracy.
• Analytical mindset with strong reporting and forecasting abilities.
• Ability to work under pressure while maintaining service standards.
• Strong organizational and multitasking skills.

Key Performance Indicators (KPIs)

• Reservation accuracy and data integrity.
• Occupancy and revenue targets achieved.
• Team productivity and service quality metrics.
• Customer satisfaction and reduction of booking errors.
• Timely reporting and effective communication with internal teams.
   

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JOB DESCRIPTION

• A Junior Sous Chef is responsible for contributing to menu creation and managing and training the kitchen brigade to deliver an excellent Guest and Member experience while managing food cost controls.

What will I be doing?

As a Junior Sous Chef, you are responsible for contributing to menu creation and managing and training the kitchen brigade to deliver an excellent Guest and Member experience. A Junior Sous Chef will also be required to manage food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Contribute to menu creation
• Manage and train the kitchen brigade effectively to ensure a well-organised and motivated team
• Ensure consistency in quality of dishes at all times
• Manage customer relations when necessary, in the absence of the Junior Sous Chef
• Ensure resources meet business needs through the effective management of working rotas
• Support brand standards through the training and assessment of your team
• Manage food cost controls to contribute to Food and Beverage revenue
• Knowledge of activities in other departments and implications
• Ensure compliance with food hygiene and Health and Safety standards

What are we looking for?
A Junior Sous Chef serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong Chef de Partie or previous Junior Sous Chef Experience
• Approaches food in a creative way
• Strong supervisory skills
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Excellent planning and organising skills
• Willingness to learn

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Relevant qualifications for role
• Ability to work a variety of shifts including weekends, days, afternoons and evenings