Job Opportunities at JLL

Role Purpose 

The Corporate Receptionist  team are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services. Whilst providing front of house services is a key deliverable, the team is also responsible for standards of presentation, administration and delivery of all meeting and events services and areas, so will work in a variety of settings. Building Ambassadors must be customer and quality obsessed, demonstrate a high level of security awareness at all times and have clear knowledge of all onsite emergency and evacuation procedures.

What this job involves

• Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience
• Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries
• Receive, direct and relay telephone, email and other queries via front of house
• Greet, assist and direct candidates/new hires/visitors and the general public appropriately
• Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised
• Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail
• Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations
• Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured
• Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces
• High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers
• Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events
• Provide timely, accurate & personalized response to meetings and events enquiries
• Work flexibly in different settings as part of a the team
• Coordinate the daily updating of room booking displays in line with local/regional processes
• Play a key part in supporting onsite space audits and walk-the-store processes
• Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks

Every day is different, and in all these activities, we’d encourage you to show your ingenuity. 

Sounds like you? To apply you need to be / have:

• Experience in reception, concierge or related field
• Previous catering or hospitality experience is desirable
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Previous experience of working within a high profile corporate environment
• Facilities Management exposure would be beneficial
• Fluency in English and local language
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Very high attention to detail
• Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.
• Ability to maintain professionalism at all times and be an ambassador of the team.
• Be an excellent team player with the want to go above and beyond for each other

go to method of application »

Key Responsibilities 

• Develop and implement a holistic marketing plan that integrates local business and client marketing requirements with global business line objectives.
• Manage and monitor the marketing budget to ensure alignment with agreed levels and objectives set by business stakeholders and global marketing leadership.
• Act as the brand ambassador in the market by utilizing global brand tools and guidelines to ensure consistent messaging and brand identity. 
• Customize global brand campaigns to fit the local marketing plan and effectively communicate them to the local management board and business teams.
• Collaborate with the communications team to ensure integrated planning and consistent messaging across all marketing initiatives.
• Implement and track key performance indicators (KPIs) to measure the success of marketing campaigns and initiatives.
• Coordinate with the global digital team to align digital marketing strategies with business needs and target audiences in the local market.
• Adapt social media networks to suit local market needs and foster a digital culture.
• Assess opportunities for participation in local real estate conferences and exhibitions to generate demand for the business.
• Organize client events, seminars, and workshops to drive client engagement and generate business opportunities.
• Partner with JLL's sales teams to develop and execute high-performing marketing programs that differentiate the business and support its growth.

Personal Attributes 

To be successful in this role, the successful candidate will need; 

• Bachelor’s Degree in Marketing, Advertising, Communications, Business, or another relevant field 
• High proficiency in English, both written and verbal.
• Minimum 5 years of related work experience, with emphasis on marketing within the professional services realm; real estate industry experience a strong plus 
• Excellent stakeholder management skills, with the ability to collaborate and influence effectively.
• Strong strategic thinking skills to align marketing plans and priorities across different business lines and needs.
• Commercial acumen and the ability to prioritize marketing spend based on strategic objectives, audience dynamics, and return on investment.
• Good working knowledge of MS Word, PowerPoint, Excel required  
• Strong digital skills with ability to master new technologies 
• Detail-oriented, resourceful, and able to thrive in a fast-paced work environment.
• High level of resourcefulness 
• Ability to thrive in a fast-paced work environment with demanding work loads 
• Positive, can do attitude Top of Form