Job Opportunities at Mastercard

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior Recruiter

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

The role

The Talent COE of Human Resources enables the business strategy through the delivery of simple, digitally enabled, and business-relevant talent products and services across the world to our more than 13,000 employees. We are comprised of 3 pillars of expertise excellence: Acquisition, Development and Management.

It is our collective goal within the company to create an environment where top emerging professionals entering the workforce choose to work. Our collection of programs and services reflects the diversity of our employees, our place in the community and our culture, it's what makes us a great place to work and it's why we attract and retain some of the most talented people in the world.

As a Senior Specialist, Talent Acquisition (internally known as Senior Specialist, Talent Acquisition), it will be your job to work as part of the Talent Acquisition team to find and hire world class talent for various positions across Eastern Europe, Middle East and Africa (EEMEA). This includes role management, candidate market analysis, creation of talent pipelines through headhunting, creation of project folders, interviewing, candidate management, database/CRM maintenance and ensuring quality assurance compliance. You will be focused on supporting our Data and Services function, which is the strategy management consultancy arm of Mastercard.

Role

In this role you will:

•  Serve as the point of contact for internal and external candidates, initial hires, business groups and divisions
• Collaborate with stakeholders to tailor strategies to attract the best talent in the external market
• Collaborate with hiring managers to create job ads for current openings
• Advertise job openings on careers pages, job boards and social networks (e.g. )
•  Conduct initial screening of identified passive external candidates
•  Manage pipeline talent in CRM for future roles
• Be responsible for upholding designated TA processes and systems
• Monitor sourcing effectiveness both direct and agency through key performance indicators to identify improvements to sourcing strategies (direct source hires, time-to-fill, cost per hire, diversity, candidate pipeline quality, and applicant tracking system functionality, data integrity)
• Manage agency delivery/ KPI’s and track our agencies on time, cost and quality of work.
• High degree of commercial acumen and analytical rigor

All About You

The successful candidate for this role:

• Demonstrates a high degree of commercial acumen and analytical rigor
• Has agency and/or in house recruitment experience
• Is strategic thinker who can challenge the status-quo and develop plans for successful delivery of challenging objectives. Commits to business objectives and pulls out the stops to make sure they are always met.
• Is a strong communicator and influencer
•  Has an agile mind with the ability to absorb and interpret technical and business information.
•  Has a ‘can-do’ and ‘will-do’ attitude. The ability to build cross-functional relationships and to work, under pressure, with different teams.
• Has experience of end to end ownership of full 360 Recruitment for agreed roles
• Demonstrates tenacity (Use to working to TA SLA’s on Time to Hire, Quality etc.)
• Preference will be given to candidates who have prior experience recruiting for strategy management consultancy firms.

COVID-19 Considerations

In many locations, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in our NYC offices, as required by law, only individuals who have been fully vaccinated against COVID-19 will be permitted inside Mastercard offices unless a reasonable accommodation has been approved in advance.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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Job Title

Senior Counsel, Strategic Growth

Overview

• Mastercard Strategic Growth (MSG) is a dynamic organization within Mastercard diversifying Mastercard customers and geographies, building new business with governments, non-profits and international development organizations as well as engaging in corporate philanthropy, to create more pathways for including individuals and merchants in the financial system and the formal economy and putting into practice Mastercard’s doing well by doing good business philosophy.
• MSG is seeking an experienced attorney to provide leadership, creative solutions, and comprehensive legal support to our teams focused on reimagining how global businesses, government, and consumers interact by:
• transforming the way Mastercard businesses engage with each other;
• making cities more inclusive with data insights;
• pioneering digital payments to reduce traveler friction;
• partnering with global companies to advance sustainable communities.
• Are you motivated by the challenge of structuring de novo solutions and advancing complex, multi stakeholder projects forward?
• Can you seamlessly work across business lines to support opportunities with partners ranging from digital giants to micro-entrepreneurs to sophisticated financial institutions to city governments?

Role

• The Senior Counsel will be directly responsible for managing the deal opportunities in Europe and beyond for our government engagement and global cities teams and other MSG partners.
• Serve as a day to day strategic, legal advisor and provide responsive, creative, and commercially-minded solutions.
• Structure, draft, and negotiate various complex legal agreements (including framework agreements, technology agreements, and customer agreements, as needed) with a diverse set of partners.
• Coordinate with internal subject matter experts and region or country teams to ensure a comprehensive approach to relevant compliance, government engagement, regulatory, intellectual property, data privacy, and local law considerations.

All About You

• Experience in complex transactional matters and familiarity and acumen related to the reputational and risk issues inherent in the government and public sector space.
• Entrepreneurial spirit and approach, able to embrace calculated risk, and solve for ambiguity.
• Must have a strategic and agile mindset and be able to effectively advise senior management.
• Must be thorough and detail-oriented, able to prioritize, and juggle multiple projects and demands.
•  Is a team player who is both organizationally savvy and a strong communicator, able to collaborate cross-functionally and across regions.
• Qualified corporate and/or commercial lawyer in good standing.

COVID-19 Considerations

In many locations, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in our NYC offices, as required by law, only individuals who have been fully vaccinated against COVID-19 will be permitted inside Mastercard offices unless a reasonable accommodation has been approved in advance.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-170423

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Job Title

Manager, Business Development - Retail

The IMK Merchant Development group’s mission is to develop and strengthen MasterCard’s Enterprise level proposition across key industries: retail, digital, airlines and T&E across the broader spectrum of merchants (from SMEs to strategic) in close collaboration with the IMK regional teams.

The key areas of responsibilities for the overall group are business development across the industry verticals and building/ deepening relationship with the Strategic merchants. The Business expansion support will focus on deploying initiatives identified as being high priority in delivering MEA and MasterCard (MC) goals, including:

• Development of scalable value propositions across retail, travel and other merchants to drive revenues by leveraging on the product team, expert sales, Advisors etc.
• Deepening relationships with key global merchants by building a holistic engagement (leveraging across MasterCard assets including payments, innovation, loyalty, gateway , fraud screening, Advisory services such as, APT, data insights, managed services, launch pad etc.)
• End to End ownership of accounts such as Rogers’s group, Spar Intl, Woolworths, SAA, Edcon & Foschini (SA and neighboring countries). The Strategic Merchant RM will be responsible to strengthen MasterCard positioning with the set of pre-defined merchants
• Ensure on going Account business planning for the set of Merchants.
• Develop financial modelling and business cases for identified opportunities
• Identify and analyze new opportunities within the assigned set of accounts and assist in the development of end to end solutions from both a technical and business perspective. Leverage in-depth knowledge of Strategic merchant solutions and payment eco-systems. Dependent on merchant need and geographic presence.
• Act as a key influencer/thought leader in regulatory discussions and industry bodies, e.g. Reserve Bank, industry conferences, retailer forums etc.
• Project sponsor initiatives – from concept through to implementation including the commercials, solution creation, contracts, project and stakeholder management.
• Responsible for reviews of the overall performance of the defined group of key merchants.
•  Responsible for all administrative and operational issues for the target customer set• This person will take on responsibility for competitive monitoring and value chain analysis, liaising with the product teams to develop sales toolkits and other content and material, as well as providing key input into strategy and product development.

Experience

Demonstrable experience of business development with retailers with a strong understanding on financial services

• Full understanding of payment and information flows along the merchant value chain
• Highly motivated, entrepreneurial, structured self-starter
• Effective interpersonal skills in a highly matrixed organization
• Strong presentation and sales skills – results orientation
• Research and analytical skills
• Ability to manage timelines and tasks with team members

Additional skills/capabilities

• Team player, with good verbal and written communication skills
• Ability to constantly update skills and knowledge base in a rapidly evolving industry
• Networking skills – industry level networking via events, social networks - digital payments and contents industry

COVID-19 Considerations

In many locations, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in our NYC offices, as required by law, only individuals who have been fully vaccinated against COVID-19 will be permitted inside Mastercard offices unless a reasonable accommodation has been approved in advance.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-169449

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Job Title

VP, Finance Business Partner

Role: VP – Finance Business Partner

Geographical Coverage: Sub Sahara Africa markets

Reporting line: Regional Chief Finance Officer EEMEA (Eastern Europe, Middle East and Africa)

Team: 3 Finance staff

Overview

• Responsible for a broad range of finance related responsibilities and acts as a finance generalist for SSA Division (Sub-Sahara Africa)
• The Finance Business Partner team assumes full responsibility for planning, operating performance, and management reporting for the Division. We also partner with the business for development of Strategy and play an integral role in execution and tracking of strategy execution plans.
• Reporting to the Senior Vice President, Regional CFO EEMEA, the primary responsibility of this role will be performing a broad spectrum of financial processes and strategic initiatives for SSA Division.

Key Relationships

• Region: Division President, Country General Managers, Sales force/teams; Customer Operations; Commerce Development; Product management, RHQ Finance.
•  Global: Global Finance – Billing Services.
• External: Outsourced Service Providers, Suppliers, Regulators and Customers.

Responsibilities

• Plays a leading role in partnering with business units, regions, business partners and/or corporate to manage major aspects of financial reporting (e.g.. budgeting, forecasting, strategic planning, target setting);
• Communicates the key drivers behind the budget and forecast, linking the financial performance to strategy; develops quarterly operating reviews and CEO decks and communicates results to leadership;
• Contributes to the development, assessment and implementation of the Sales Incentive Plans [SIP]; sets plan objectives and calculates individual results;
• Advises group/business unit leadership on external factors that affect business performances, leveraging subject matter expertise [SME] of budgeting, long range planning [LRP] and forecasting of overall business segments and divisions;
• Embodies the Leading Beyond Finance [LBF] initiative by playing a leading role in partnering with business units, regions, business partners and/or corporate to develop strategies and identify revenue opportunities;
• Works cross-functionally with business partners to ensure alignment with targets, performs variance analysis to deliver and articulate arguments and answers in an effective manner
• Often called upon to represent MasterCard at external key events, contributing to expert panels and sharing best practices;
• Drives the process improvement initiatives related to budgeting, forecasting, systems and other key areas. Proactively improves upon efficiencies and streamlines the overarching process
•  Responsible for strategizing to improve Enterprise Risk Management [ERM] policies and fostering a strong control environment to mitigate risks;
• Supervises one or more teams, conducts goal setting and performance appraisal processes, coaches and develops employees as an organizational resource.

Innovation

• Applies a good strategic understanding of the multi-dimensional business dynamics of the African markets and competitive forces at play in driving creative responses and formulating mitigating strategies and new business models;
•  Support continuous reviews of existing processes to assess operational efficiency and development and implementation of process improvements to ensure that processes meet the present and anticipated needs of internal customers, members, and other stakeholders

Knowledge

• Specialist knowledge in Financial Reporting- Chartered Accountant or CPA;
• Strong analytical and strategic thinking skills with the ability to capture the essence of key insights across the market opportunities;
• Broad based commercial awareness to manage risk versus return trade-offs;
• Deep understanding of all the components impacting MasterCard’s business in the Sub-Sahara Division (current and emerging product lines, services, and programs) to be able to conceptualize innovative incentive deal structures. Some of these dimensions are:
• market/consumer trends
• commercial distribution channels
• regulatory frameworks
• overlay of proposal with existing incentive deals
• legal structuring taking into account legal entities
• tax implications
• member reporting and performance tracking
• customer priorities and cardholder rewards proposition
• financial quantification of deal including cost to the organization to administer deal
• longer term impacts on customer mentality
• impacts on the billing services, Worldwide cardholder services rewards administration support

Communication, Impact, and Influence

• Influences and negotiates with the respective market business unit heads who may have divergent objectives in relation to their respective business P&L. This involves challenging their assumptions to direct and shape their account management strategies or business plans to deliver on revenue targets, to implement disciplined approaches etc on forecasting of revenue targets;
• Supports the resolution of customer service issues where required and address directly the concerns raised by customers – e.g. billing, waiver requests and business case targets;
• Ensures that Finance is closely integrated with, and positively supports the business providing managers at all levels with the necessary information to maximize revenue, profitability and efficiency; works with the mgmt. team in the development and implementation of short and medium term strategic and tactical plans and provide the financial inputs required.

Characteristics

• High intellect with good commercial aptitude and a creative approach to problem solving;
• Good influencing skills, she/he must be able to communicate and present to the management team, she/he must also be persuasive with a considerate but firm touch;
• Assertive, adaptable and resilient team leader able to work with different personalities;
• Good work ethic, hands-on, meticulous, but also be able to step back and see the bigger strategic picture;
• Ambitious, highly driven and motivated. An agent of change;
•  The maturity to challenge ideas and balance opportunities and threats.

Experience/Education

• Relevant qualification in business, accounting and/or a related discipline;
•  Broad understanding of all the different areas of finance;
• Results oriented and performance driven with a focus on excellence;
• Good understanding of reporting, forecasting and budgeting techniques;
• Strong strategic thinking and business understanding;
• Strong communication, negotiation and influencing skills;
• Strong relationship management and networking skills;
•  Experience working in cross functional teams;
• 10-12 years financial experience, qualified CPA, Chartered Accountant or equivalent.

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Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior Analyst, Business Administration

OVERVIEW – ROLE PURPOSE & ROLE FOCUS AREAS

Reporting to the Sub Saharan Africa (SSA) Division President, the Primary Purpose of the role of Specialist, Business Support, SSA, is to support the SSA DP and the wider SSA Management Team in the effective execution of the overall SSA Business Agenda.

Towards the aim of effective execution, the primary role focus areas will comprise 3 main pillars:

• Providing Support in Establishing an Analytics-based Commercial Mindset. 40% of role responsibilities
• Helping to driving Efficiencies across Key Activities and Processes. 40% of role responsibilities
• Providing Administrative Support as required 20% of role responsibilities

ROLE RESPONSIBILITIES:

Providing Support in Establishing an Analytics-based Commercial Mindset:

• Together with Country/Cluster teams, SSA Finance and SSA HR, ensure all SIP Objectives are well thought through, with the aggregation of these plans leading to SSA meeting and potentially exceeding on delivery of the overall business targets.
•  Together with the MEA Business Analytics Unit, in-market Sales/Business Support, and SSA Finance, create and disseminate detailed portfolio/account level analytics to drive SSA sales performance, ensure timely tracking of performance against agreed SIP KPI’s, and execute real time corrective actions.
•  Together with SSA Marketing, Cluster/Country leads, and SSA Finance, implement rigorous processes that drive efficient analytics-based utilization of SSA A&M budget, CBA and Syndicated Marketing funds, and ensure effective monitoring and post activity evaluation of each major initiative.
• Together with SSA Finance, Account/Country/Cluster leads, and SSA Market Development leads, provide support in managing a rigorous monthly/quarterly process of regular performance reviews of key partner CBA’s and strategic merchant agreements to drive best in class financial returns.
• Together with SSA Finance, Country/Cluster Leads, and the relevant support functions/verticals, drive cost management excellence, Division-wide cost efficiencies, and recommend/coordinate the execution of specific cost-efficiency initiatives.
• Jointly, with the execution team/s, provide regular performance updates, and appropriate escalations when necessary, to enable the company to take timely corrective action and remove execution obstacles.

Helping to driving Efficiencies across Key Activities and Processes.

• Support in the coordination and management of the different SSA business forums. These comprise, but are not limited to; a) SSA Management Team Meeting (MMTM), b) SSA Marketing Governance Forums (MMGF), c) SSA Deal Pipeline Review (MDPR), d) SSA Merchant Review Forum (MMRF), and e) any other forums that are added from time to time.
• Support in the preparation and delivery of post meeting actions across the following forums; a) SSA Division Reviews (MDR) with SSA DFO, b) MEA OPCO – jointly with MEA Strategy Team, c) MEA HR Committee – jointly with SSA HR, and d) any other forums that are added from time to time.
• Across all forums, put in place a consolidated action tracker that is regularly monitored, reviewed, and followed up on, to ensure effective delivery by each action owner.
• Together with the MEA Head of Sales Excellence, support in the effective implementation of sales processes and disciplines across SSA; such as prospecting, wallet sizing, account planning, pipeline management, System of Knowledge (SOK), expert sales elevator pitches, and structured RFP responses for Mastercard assets and solutions, amongst others, to ensure that the SSA Sales teams operate with a consistent, structured, and focused approach that delivers strong commercial outcomes.
• Together with SSA HR, MEA Talent Management, and Country/Cluster Leads, support in driving improvements in sales effectiveness, sales capability and sales process efforts across SSA through a rigorous performance evaluation and development plan, and the effective utilization of strong financial and non-financial recognition programs.
• Own the SSA Management Information and data, competitive benchmarking reports, ad-hoc requests for analysis, weekly and monthly reporting, and responses to ad-hoc information requests from senior regional and global stakeholders.
• Support in carrying out comprehensive functional process mapping, identifying efficiency related areas of improvement, development appropriate recommendations, and leading process re-engineering initiatives to drive efficiencies.
• Work closely with Risk & Franchise Development to ensure compliance with the necessary policies and processes covering risk self-assessment, effective and timely escalations, issue aging and closure, business continuity management, etc.

Providing Administrative Support as required

•  Together with SSA Marketing/Comms Cluster/Country leads, and SSA Finance, support in the preparation, execution, and effective management of an annual SSA customer engagement event plan.
• Together with the Account Leads, manage the SSA DP external customer engagement plan, in support of the overall business agenda in each market. Ensure quality advance meeting preparation are in place well ahead of each meeting, personalized post meeting communication is done, and subsequent meeting agreed actions are tracked to quality and timely execution.
• Manage and co-ordinate monthly team events and meetings. Organize and co-ordinate any office event arrangements (e.g. Workshops, Conferences, Seminars)
• Serve as administrative liaison to others within and outside the company.
• As required, provide support on a variety of Administrative matters such as agenda management, meeting coordination, travel logistics planning, amongst others.

KEY & CORE COMPETENCIES:

•  Consulting Skills: Analytical ability that uncovers relevant insights; Knowledge of applicable analytical tools & techniques; Understanding of financial modeling and business process re-engineering; business plan development and business case modeling.
• Communications/Presence: Ability to clearly/credibly articulate own work verbally/in-writing, and demonstrate active listening.
• Team Contribution & Engagement Management: Work well with peers, internal customers, and external partners; Proactive collaboration with and support to the functions/verticals, Professional maturity in responding to coaching/performance feedback.
•  Internal Stakeholder Management: Establish rapport with Account Leads/Country Managers across SSA, and Global functions across wider MCW world.

EDUCATION, QUALIFICATIONS AND EXPERIENCE/SKILLS REQUIREMENT:

• Undergraduate degree, MBA - desirable
• Excellent analytical skills
• Excellent verbal and written communication skills
• Ability to work on a team or independently
• Ability to multi-task in a fast-paced, deadline-driven environment
• Strong decision-making and problem solving skills
• Advanced Word, Excel, PowerPoint and Outlook skills
• Attention to detail
• Languages: English – Mastery, Arabic and French – desirable

REPORTING RELATIONSHIPS

Directly Reports To: SSA Division President. Direct Reports: None

COVID-19 Considerations

In many locations, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in our NYC offices, as required by law, only individuals who have been fully vaccinated against COVID-19 will be permitted inside Mastercard offices unless a reasonable accommodation has been approved in advance.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-178717