Job Opportunities at MTN

Key Deliverables

Solutions Delivery/Strategy Planning

The Senior Consultant: Analytical Solutions will be accountable to achieve the following objectives:

• Serve as a Subject Matter Expert for the setting up of analytical frameworks, solutions and platforms to strategically support MTNs transformation to a digital operator
• Provide strategic direction and leadership to the Analytical Platforms and Services by developing and driving the strategic plan for the function ensuring alignment to Technology’s overall strategic goals as well as MTN Groups annual goals and objectives.
• Provide leadership and guidance to the BI and Analytics management team in the achievement of set annual goals.
• Oversee the design and implementation of Analytical platforms, Analytical solutions and AI / Machine learning Models & frameworks.
• Oversee development and selection of vendors and models to support the business initiatives.
• Oversee development of Commercial analysis Models, reports, Dashboards, tools.
• Manage MTN’s analytical applications portfolio, product catalogue, ensuring continuous alignment to MTN business and agile adaptation to new requirements deriving from the change and/or increase of business offerings.
• Drive the standardization of the Analytical capabilities and solutions across the Group, driving efficiency and service delivery as per the defined MTN standards.
• Manage the vendor selection process, to ensure quality, standardization and service delivery across all the Opcos.
• Drive excellence and innovation, by keeping abreast of new trends and technology and by incorporating these in the architecture roadmap, enhancing and promoting high quality of services delivery.
• Provide innovative thought leadership as to ensure the delivery of Analytical capabilities & solutions for the MTN business.
• Provide input into the group-wide delivery of infrastructure solutions that underlie the analytical platforms application portfolio.
• Assess needs and execute IT CAPEX and OPEX budgets in the delivery of BI and Analytical services.
• Ensure the implementation and rollout of the MTN Group Analytical and Data platform that provide services to the Group, OpCo and external parties, driving efficiency and service quality.

Key Deliverables:

• Delivered architecture for analytical solutions and services as per agreed internal SLA’s
• Effective analytical capabilities and solutions portfolio management allowing MTN to remain ahead of the competition.
• Improved service delivery through diligent tracking of KPIs and SLAs
• Effective relationship with vendors, ensuring quality and standardization of services and infrastructure delivered.
• Improved operations and speed to respond through standardised and a common operating model.
• Increased differentiation by improving quality and service levels.
• Driving centralised release management of global analytical capabilities and services.

Profitable Growth

• Oversee cost structure for Technology ICT services team in order to achieve profitable revenue targets
• Monitor and act on signals of stakeholders to ensure continued adherence to agreed outcomes
• Convert proposed solutions into sales through high quality solution documentation, presentations, client engagements
• Build inventory at the right cost structure for Technology ICT service team in order to achieve profitable revenue targets

Governance and Risk Management

• Strictly follow and ensure team compliance of relevant policies and procedures
• Ensure effective SLA strategies are in place to support the business
• Implement proper controls and processes to minimise revenue leakage
• Ensure proper project controls are in place to manage financial and operational risks across the business

People and culture

• Act as an ambassador and role model for the Technology CoE B2B by living the brand values and vital behaviours
• Make environment the best place to work
• Improve the employee engagement through the GCA/Sentimeter
• Ensure the attraction, development and retention of Planning and Engineering talent
• Ensure a culture of continuous evaluation and improvement
• Drive a culture of high performance, accountability and consequence management

Role Dependencies:

• Active support from the Group CTIO, Group CIO and OPCO EBU & CTIO areas.
• Deep understanding of the MTN business strategy
• Alignment with industry partners to effectively integrate new digital analytics services
• Understanding of the OpCo technology, business and regulatory context
• Timely decision making and reporting
• Direct engagement with Group BICC, Group Functions and OPCO Technology & BICC teams to formulate business strategies.

Job Requirements (Education, Experience, and Competencies)

Education:

• Minimum of 3-year tertiary degree in Engineering, Computer Science, Economics or  Mathematics.
• An MBA or post graduate degree is advantageous.
• Relevant analytics certifications advantageous

Experience:

• Minimum 5 years of Senior Management Experience.
• Minimum 8-10 years in telecommunications industry (of which minimum 5 years in Analytics & Data Science).
• Minimum 1 years of Banking experience (Advantageous).
• Must have extensive experience in platform modernization, big data, location analytics & AI/ML projects.
• Proven track record in enabling data monetisation initiatives in large, complex organisations
• Proven track record of business improvement and strategy development.
• Experience in working for a large organisation with diverse cultures and geographies advantageous.

Skills:

• Expert in designing and delivering Data monetisation Capabilities & Solutions
• Expert in Advanced Analytics using tools and languages like but not limited to R, Python, H20, TensorFlow, SAS EG, SAS EMiner, ArcGIS, MapInfo, Anylogic, MS Azure Machine Learning Studio.
• Expert in Cellular Networks (Planning, Optimization -2G/3G/4G),
• Proficient in telecommunications functions like Consumer, CVM, Enterprise, Digital, Networks.

Competencies:

Head - Big Picture Focus (20)

• Conceptual Thinker - Executes tactical plans to achieve strategic requirements.
• Problem Solver - Has the mental agility to identify and solve relevant business challenges.
• Improvement Driver - Executes and identifies opportunities for commercial innovation and continuous improvement.

Heart – Emotionally Intelligent (35)

• Culture and Change Champion - Role models practices by living the MTN values and vital behaviours for others to follow.
• Relationship Builder - Builds professional networks across teams through collaboration and co-operation.

Hands – Results Focused (40)

• Results Achiever - Produces sustainable business results.
• Operationally Astute - Sets priorities, plans, organises and co-ordinates the work of others.  

Authorities

• As per delegation of authority.

Collaboration (Formal and Informal Relationships)

Responsibility towards: 

• Key customers: MTN SA CTIO; MTN SA EBU, MTN Group and all our Corporate Clients Direct Channels; Wholesale (Indirect) Channels, Technology, Customer Services
• Key suppliers: MTN SA CTIO, Enterprise Products & Services; Sales, MTN SA EBU, MTN SA CEO.

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JOB DESCRIPTION

The Accountant: Consolidations role will be accountable to achieve the following objectives:

Strategy Support and Implementation  

• Support the sub-divisional strategy in line with the overarching business goals.
• Provide input and implement frameworks, models, plans, objectives and roadmaps within approved budgets.
• Deliver service aligned to the MTN framework, policies, procedures and templates established for Record to Report (R2R).
• Continuously provide input and improve the reporting framework and timelines established.
• Keep abreast of latest developments in IFRS and integrate into MTN Group accounting policies and procedures.
• Support the development / update of intercompany policies and procedures.

Operational Delivery

• Define intercompany transactions and account types to be used to account for intercompany transactions.
• Assist Group operations on accounting issues and implementation.
• Identify and document key risks, issues and dependencies and propose mitigation actions and controls.
• Implement and maintain financial consolidation system and processes.
• Ensure compliance with IFRS. 
• Support Markets in completing their period end and budget activities in line with the frameworks established, including:
• collating and loading of exchange rates 
• assessing validity of intercompany mismatches including the loading thereof
• assisting with the financial, cash flow and statutory disclosure load in accordance with IFRS
• Process approved year-end adjustments.
• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs).
• Provide input into the preparation of proposal on change initiatives SLA, policies and procedures.

Project delivery

• Prepare documentation required for sign-off regarding tactical changes.
• Assist with the accounting for merger and acquisition activity and other variable transactions.
• Perform business needs analysis for master data requirements / business intelligence reporting.
• Assist and provide input into transformational initiatives within Finance CoEs and enterprise-wide, as applicable and support the required change. 
• Support the delivery of ad hoc projects.

Audit Processes

• Assist in the preparation and distribution of the audit plan and audit instructions. 
• Assist in managing the external audit process by way of collating information and dealing with audit queries.
• Investigate and provide input to audit differences.

Reporting

• Perform the consolidation of financial results (financial information) for monthly, quarterly and annual results as well as forecast, high level budgets and business plans.
• Assist in preparing the interim and year end reporting documents.
• Retrieve/extract financial reports to provide financial information to internal stakeholders and analysts on request by management. 
• Collaborate with Finance teams for various reporting requirements ensuring that required commentary is included.

RESPONSIBILITIES

Key Deliverables

• High quality required operational reports.
• Completed their period end and budgets activities.
• Updated accounting system records.

Role Dependencies

• Active support from the Senior Manager: Financial Consolidations.
• Understanding of the respective Financial, Operational, and business contexts.
• Intra functional collaboration with other lines of finance.
• MTN policies and procedures (dependence on understanding, complying and applying).

QUALIFICATIONS

Education:

• Minimum 3-year Bachelor of Commerce Degree or equivalent in Accounting/Finance.
• Completion of SAICA articles.

Experience:

• Minimum 5 years’ experience in accounting.
• Experience in consolidations systems (Hyperion Financial Management preferred).
• Experience in financial accounting.
• Experience in intercompany transactions, consolidations, financial reporting (advantageous).
• Experience in the consolidation of a multi-currency environment (advantageous).
• Work and exposure to multinational organisations across diverse cultures and geographies (advantageous).
• Understanding of emerging markets (advantageous).
• Proven knowledge and application of IFRS.

Competencies:

• Analytical Thinker, Problem Solver, Operational Value Creator.
• Culture and Change Champion, Supportive People Manager, Relationship Manager.
• Results Achiever, Operationally Astute.
• Fluent in spoken English, proficient in professional English required.

Skills: 

• Financial Analysis.
• Financial Consolidation.
• Accounting and Reporting.
• Data Interpretation.
• Business Process Improvement.
• Project Management.
• Strong investigations skills.

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JOB DESCRIPTION

• Build, manage, develop, and grow a team of Business Intelligence analytic professionals, centered on providing insights and aiding in business decision-making.
• Drive and strategize the standardisation of processes, methods, tools and data knowledge
• Understand business strategy and KPIs and provide stewardship of necessary data and metrics in support of organisational goals
• Creates actionable business insights to answer business questions, drive business decisions, and develop recommendations to improve operations.

RESPONSIBILITIES

Strategic input

• Develop goals, strategies, and plans needed to achieve the portfolios vision and build the capabilities to enable optimal delivery with input from relevant stakeholders.
• Build the enablement of a self-service philosophy
• Support the frameworks created that process the acquisition and dissemination of data from/to external sources based on the needs of the organisation
• Create and implement the concepts and ideas for possible future implementation.
• Direct the strategic analysis of MTN MFS system strategies to ensure that the strategic technological direction aligns and supports MTN Group objectives.
• Support the development the information roadmap, sourcing of new data sets and phasing of core reference data sets
• Enforce the requirement for single version of the truth drive across MTN South Africa
• Manage outsourced partners and the driving of these through retaining in-house knowledge and supplying vendors fully fledged and detailed specifications and driving in the fulfilment of these

Tactical Planning and Operations

• Ensure the function delivers BI solutions for Fintech Business unit
• Ensures effective and quality reporting and functional analytics is delivered to the business clients to facilitate effective decision-making.
• Drive a business intelligence roadmap; prioritize analysis requests to balance the tactical and strategic information needs of the business.
• Oversees the planning of projects to produce Power BI reporting dashboards and perform meaningful quantitative or qualitative analyses addressing impactful business issues or questions.
• Collaborates with other departments to identify and generate potential business intelligence initiatives, that result in business efficiency, cost saving, and/or marketing/trade effectiveness.
• Cooperates with Data Science team to build and incorporate predictive analytics tools like alerts, notifications, forecast, recommendation into business intelligence reports.
• Lead the definition and governance of key business metrics, drive the vision and building of automated dashboards and self-service analytic capabilities, and engineer data-driven processes that drive business value.
• Provide operational and development leadership to the line managers, in line with business requirements and best practices within the business intelligence function.
• Identify areas where value can be added / exploited further, areas where value is being destroyed and areas where value is latent, and act accordingly
• Drive best practice, continuous improvement and innovation, continuously refine the information, reporting, and analytical needs of the assigned business units
• Enable MFS business unit to track performance reporting 
• Identify and support initiatives to identify redundant / duplicated reporting
• Engage with other operations to extract potential benefits and efficiencies achieved at a technical implementation and/or process layer
• Provide consultation for all application-related projects so that decisions can be made as to the most appropriate delivery methodology
• Ensure Service Level Agreements are in place for timely production data and dashboard update delivery with business and other data users.
• Ensure incident and problem processes are in place for collaboration with IS Helpdesk, Incident and Problem managers.
• Ensure the creation and management of proof of concept environments to assist with requirements definition
• Ensure delivery of (authorised) projects according to the prioritised project list
• Refine the information, reporting, and analytical needs of the organisation.
• Support strategic relationships with vendors to ensure the enablement of MTN Strategy
• Evaluate new technologies and products to determine feasibility and desirability of incorporating their capabilities into the MTN’s IS systems
• Ensure  the team performs the necessary analysis, design, modelling and documentation tasks necessary to pass MTN IS governance forums
• Provide consultancy to process at a project level on application, data, security, infrastructure, testing and operational designs through interactions with other MTN architects, applications and operations subject matter experts.
• Provide high level analysis and design reviews to other teams to avoid duplication efforts in solving the same application problems within different products within MTN
• Analyse the current business environment to detect critical deficiencies and recommend solutions for the improved uses of information technology and related solutions and applications
• Improve and refine portfolio’s area of expertise with regards to additional frameworks and strategies required to improve the IT landscape
• Provide consultation on critical business and IT problems, researching and identifying enabling technologies based on customer requirements and defined business processes
• Continuously review, improve and integrate processes, in order to optimize outputs and overcome fragmentation.
• Develop and implement IS solutions that meet business and IT requirements. These include functionality, processes, data, major products to be used, application interfaces internally and external to MTN
• Participate in the design and implementation of an enterprise architecture based on business requirements and information technology strategies and trends
• Partner with business leaders and peer-level managers to assess the technological cost and impact of recommended changes, help clarify priorities, and coordinate cross-organizational consortia where common needs have been identified.

Project Delivery

• Develop and drive the execution of agreed projects
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract manage in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model
• Risk management

Business Analysis

• Direct and guide MTN SA Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry
• Construct business cases for initiations proposed by the business through research while considering best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Customer

• Develop a prioritisation process to drive prioritisation of requirements and initiatives in Enterprise Information Systems to ensure timeous delivery of requirements
• Understand customer needs and develop/fine-tune systems accordingly
• Integrate business requirements and BI roadmap to ensure delivery in a sustained manner in conjunction with the release management
• Ensure that EIS present to business on a regular basis on underutilized capabilities of systems, reports and future BI landscape

QUALIFICATIONS

Education: (5)

• Post Degree in Information Systems or Engineering (BSc IT, Bcom IT)
• Managerial courses will be an advantage
• Fluent in English and language of country preferable

Experience: (5) 

• Minimum of 10 years’ experience in a multi-disciplinary IT environment, including, but not limited to, business intelligence, application architecture, application management, application design and development, database management, operations.
• Experience in supervising/managing others
• Good understanding of all aspects of BI and Information Management processes.
• Experience in a telecommunications environment highly preferred
• Project management and business optimisation experience would be advantageous
• Exposure to managing external vendor/supplier relationships and service level agreements
• Experience working in a medium to large organization

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JOB DESCRIPTION

Mission/ Core purpose of the Job:

• Advising and Leading for a future proof FTTx network and system architecture to meet business requirements of Supersonic (required timelines, budget constraints, roll out of roadmaps, operational stability and quality standards).

Key Performance Areas:

• Ensure the day-to-day stability of the network and business systems in its current form
• Be able to create opportunities to improve on the performance of the above said network and systems
• Assist with high level support functions and escalations
• Interact with up-line providers/vendors/other members of TES (MTN Technical)
• Assist with the training and up-skilling of Support staff
• Take point on current & new projects
• Contribute to the research and assessment of new FTTH technologies and systems as well as customer needs
• Lead the team towards a strategic direction in the FTTH operations space
• Ensure that sufficient network capacity is deployed with a 6-month headroom to cater for the traffic forecast
• Perform network end-to-end audits, optimization, and performance monitoring
• Record keeping of technical details on network design, implementation plans and capital projects
• Determining the planning/design policies for the network and IT systems
• Need to be up to date with IT technical and architectural developments in the ISP application set as needed by Supersonic.
• Constantly review design and drive optimisation changes
• Lead the team in terms of network optimisation requirements to ensure optimised use of assets and optimum performance
• Provide provision of detailed documentation for build and network operations
• Continuously strive to identify and eliminate non-contributory expenditure
• Act as technical representative in strategic Sales/Technical/Solution meetings
• Communicate actively throughout Network Group
• Adhere to the delegation of authority as determined by SM, NWG 
• Equipment selection within the boundaries of the Procurement policy 
• Use own discretion when no procedures or specifications exist
• Critical to be able to manage own time

Network Optimisation & Performance 

• Perform on packet switch end-to-end audits, optimization, and performance monitoring 
• Framework methodologies, plans, policies, and procedures for 2G/3G/LTE Packet Switch Operations 
• Record keeping of technical details on network design, implementation plans and capital projects 
• Lead in the new product development process 
• Track and report on performance problems and performance improvements on division level 
• Create frameworks and lead investigate performance issues and identify changes required on division level 
• Review design and drive optimisation changes 
• Lead the team in terms of network optimisation requirements to ensure optimised use of assets and optimum performance 

System and Application Optimisation & Performance 

• Maintain the technical health, performance, availability and health for the Supersonic business systems
• Ensure that all application diagrams, documentation and changes are documented and up to date
• Be the custodian of the application roadmaps and the maintaining there-off
• Ensure that the system / application maintenance and overall health including backup, restore and disaster recover procedures and plans are documented and tested and done as per industry practice 

Communication and Co-ordination 

• Create frameworks and improve methodologies, procedures and processes both in the Network and Business System environments
• Provide provision of detailed documentation for build and operations 
• Be a subject matter expert on packet switch network operational issues by studying global trends and networking with other professionals in this field, and by providing documented recommendations to various internal departments 
• Continuously strive to identify and eliminate non-contributory expenditure feeding back to Senior Manager 
• Be the single point of contact for all packet requirements regarding interdepartmental requirements

Technology Competencies 

• Strong Networking knowledge
  • Subnetting
  • Routing
  • Protocols
  • OSI Layer
  • Troubleshooting
  • Types of networks
  • Structures
• Knowledge of routers & switches
  • Cisco
  • Mikrotik
  • Home CPE devices
• Knowledge of GPON technology
  • Different network elements
  • Concepts of GPON
• Knowledge of ISP business systems, applications and technologies
• Linux / Asterisk Knowledge a must
• Needs to be solution driven
• Needs to be able to work standby (afterhours) when needed
• Needs to be able to work under pressure (against stringent deadlines
• Must be a flexible thinker and open to new ideas

QUALIFICATIONS

Minimum Requirements  

Education:

•  Minimum 3-year relevant degree/diploma 
• CCNA 
• Linux + 
• Network +
• A + 

Experience 

Minimum of 5 years in an ISP environment, with the following experience:

• 3 years working with “next-gen” networks, 
• 3 years working with consumer voice and data equipment
• Execution of a Network Operation management role. 
• Experience working in medium to large organization
• Working with both Wired and Wireless solutions
• Experience and exposure to ISP business systems 

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Mission/Core purpose of the Job

• The purpose of a Finance Business Partner: Consumer & Technology is to influence business decisions aligned to MTN SA’s strategy and understand the commercial implications of the decisions in the short, medium and longer term. The Finance Business Partner enables value creation and problem solving by understanding, partnering with, and challenging the business. 
• The Finance Business Partner drives better commercial decisions and has the right impact for Finance stakeholders. He/she is adaptable, with a partnering-focused delivery model that creates value. He/she manages a value team that is focused on long term development opportunities, linking from individual action to MTN SA strategy. Is responsible for providing forward-looking, strategic, knowledge-based insight to influence key business decisions.   
• The Finance Business Partner is accountable for ensuring business performance is accurately recorded and reported and works closely with the FP&A Centre of Excellence (CoE) to support this. They work together to provide first class data and insight: Financial and Non-Financial, foster a Digital culture and change mind set.
• The Finance Business Partner provides a single point of contact to their client business/es, pulling in key Finance subject matter expertise behind them to spearhead advice and solutions for their business clients.

The Finance Business Partner: Consumer & Technology is responsible for the following BU’s

• Technology
• Consumer
• Digital
• MFS
• S&D (Channels)
• Customer Experience 
• Context (Global influences, environmental / industry demands, organisational mission etc.)

Highly dynamic and fluctuating Telecommunications industry 

• Highly competitive market with new and established competitors 
• Fast moving industry 
• Legislative changes 
• Changes in the global GSM and ICT market affects developments in future revenue environments 
• Interdependency of systems and the need to understand other systems 
• Changes in the business, will impact on the business plan, processes, and reporting  
• High cross-functional dependency to deliver timeously 
• Compliance requirements from MTN Group for the various disciplines that include planning, reporting, commissions management and revenue accounting and assurance  
• Strategic Plan

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategic & Financial Planning

• Market Analysis: Increase focus on the TechCo market's evolving demands and opportunity. Proactively drive building diversified TechCo Revenue pipeline, predict and anticipate changes with a focus on business agility and flexibility
• Strategic Business Conduit: Act as an strategic conduit for management information between MTN SA and Business Unit leadership teams. Collaborate with business stakeholders to deliver MTN SA’s strategic priorities.
• Appraisal of Investment Decisions: Provide investment appraisal support to ensure investments are aligned to MTN SA’s strategic objectives and ensure the return on resources is maximised
• Project Appraisal: Support with business case preparation and benefit tracking for strategic investments
• Change Management: Establish a culture of agility and openness, support the delivery of change initiatives to aid changing business models from MTN SA to business unit
• Co-create Business Strategy
• Support, enable and monitor a dynamic, agile, iterative Strategic Plan
• Provide insights driven business understanding of Budget Results
• Develop and monitor integrated Financial and Operating Plan(s)
• Planning Budgeting & Forecasting
• Strategic Planning & Budget Setting: Develop overarching PB&F framework for business unit plans, provide commercial, financial analytics and insights on short- and long-term evaluations
• Budgetary Controls: Identify root causes to cost pressures and investigate opportunities for better cost management. 
• Resource Allocation: Advise on optimal resource allocation to support strategic ambition
• Deliver integrated and accurate Machine-Enabled Forecasting / Planning Data Collection
• Deliver integrated and accurate Machine Enabled Budgeting Data Collection / Reporting
• Provide Capital Project Prioritisation enabled by effective PPPs
• Guide on Capital Allocation Informed by Advanced Analytics
• Deliver Real Time, Predictive Forecasts and Executive Reports
• Business Performance Management Reporting

Performance Management: Tackle sub-optimal performance, ensure challenging businesses achieve true potential by aligning commercial, financial decisions with strategic KPIs

• Understand and influence key cost drivers, optimise value from the commercial cost base within the function
• Review, challenge and influence capex spend / business cases for investment made on advertising product enhancement
• Formulate strategies with the support of commercial and operational teams to address trends in loss of contract customers / churn
• Understand and challenge top accounts and deal size, identifying patterns (e.g. reduction in sales, volume of new customers this year vs. last year) and reasons for these trends and understanding the commercial impact
• Provide the following in support of Business Performance Management: 
• Trended, Predictive Metrics
• Real-Time Business Performance Tracking
• Automated Strategic Initiatives Tracking
• Integrated, standardised, and automated Cost Efficiency & Optimisation Reporting
• On-Demand, Business/Ad-hoc Reports
• Identify New Reporting Requirements
• Customer and Product Profitability Analysis
• Pricing and Contracting Management: Influence management approach and negotiations. Build competitive negotiation position with key business partners (e.g. Agents), platforms and device manufacturers. Support with contract negotiation, pricing and the delivery of financial, commercial commitments
• Promotion and Advertisement Optimisation: Advise and assess campaign impacts and effectiveness with data driven insights. Influence rollout strategy
• Guide Channel Developments enabled by predictive analytics and integration
• Guide Capital Mgmt. Enabled by Analytics, automation performed in real time
• Provide Pricing Decision Support enabled by advanced analytics
• Provide Outsource/ Insource Analysis enabled by advanced analytics
• Deliver Future Focused Customer Insights
• Deliver Scenario Planning and Visualization
• Provide Real-Time Competitor Benchmarks and Insights
• Provide cross functional commercial decision support enabled by advanced analytics
• Support AI-Informed M&A / Divestiture Financial Decisions
• Guide Profit Acceleration and Value Creation Initiatives
• Conduct Macro-Economic Trend Sensing
• Financial Analysis and Decision Support

Insight & Analysis: Provide strategic insight and cross functional analysis decision support in key areas including:

• Forward Looking Insights into Profitability
• Timely and Actionable Financial Narratives
• Cost and Pricing Advanced Analytics
• Data & Insights-Informed Decision Making
• Predictive Analytics for Issue/Risk Identification
• Financial Impact of Operational Decisions

FBP – Financial Control

• Risk Management: Support the business to assess external and internal environment, identify and mitigate commercial, financial, and digital transformation risks.
• Undertake Proactive Risk & Opportunity Identification and Management
• Maintain and renew Policies Processes and Procedures
• Conduct Operational Planning Management
• Establish and maintain effective processes for Internal Controls and governance
• Provide Cognitive Enabled Working Capital Mgmt.

People Leadership and Organisational Capability Building

• Apply best team management practices throughout assigned projects and as required.
• Guide and enable the upskilling of the team throughout assigned projects.
• Act as an ambassador and role model for the Finance by living the brand values and vital behaviours.
• Ensure a culture of continuous evaluation and improvement.
• Drive a culture of high performance, accountability, and consequence management.

Leadership Skills Definitions

• Challenge and influence - Provide appropriate challenge and develop a constructive tension with the business to test assumptions, influence key decisions and push stakeholders outside of their ‘comfort zone’ to consider other options.
• Communication and collaboration - Clearly articulate point of view and successfully engage with others to facilitate understanding. Encourage communication across the business, as well as within the Finance team, to prevent working in silos. 
• Trust and respect - Interact with others in a way that gives confidence in their understanding of the business and own intentions. Build respect and act objectively to earn the status of a credible and trusted advisor by internal customers. 
• Relationship management - Develop and sustain strong working relationships with the business and across the Finance function. Obtain buy in through winning ‘hearts and minds’, whilst maintaining financial independence and integrity at all times.
• People and development - Proactively assess own development and that of the team, sharing best practice across the function. Lead and develop people through either a direct reporting relationship or through virtual management. 
• Change leadership - Champion change by inspiring commitment in others and support the team to initiate change. Work across the business and with other Finance Business Partners to ensure change is managed effectively and colleagues are bought in. 

Business Knowledge Definitions

• Commercial acumen - Translate core business decisions into commercial outcomes with an awareness of the potential impacts across the wider business. Uses in depth business knowledge to build credibility across the organization. 
• Internal customer focus - Monitor and review internal and external data to critically assess emerging themes. Communicate a clear vision of the future direction of the business. Provide financial and commercial support to business development opportunities.
• Product knowledge - Detailed knowledge of Business Unit’s products, offerings and routes to market, as well as the corresponding impact on the business.
• External market knowledge - Understand BU’s competitive landscape and proactively assesses emerging themes in the external market (through use of competitor information, benchmarking and external data). Apply this information when influencing decisions in the business.
• Strategic advice and innovation - Understand how their business area fits into the overarching strategy and proactively works with the business to drive strategic decision making in order to optimise long term business outcomes. Actively seek new opportunities and respond to issues and challenges in an innovative way, taking action to improve business performance, increasing efficiency and effectiveness.

Technical Finance Definitions

• Technical accounting - Add value to the business by providing commercial accounting advice and coaching the business through key financial concepts. Have proficient understanding of accounting standards and is able to translate the impact of these on the business (e.g. revenue and cost lines).
• Analytical skills - Able to interpret data and identify themes and issues that the business needs to be aware of. Demonstrate strength in interpreting data to draw conclusions and deliver key messages appropriately to different audiences.
• Strategic thinking - Think and act broadly, viewing the ‘bigger picture’ across the key issues facing Finance and the wider business. Demonstrate a clear understanding of the strategic business drivers and is able to use them to influence key business decisions. 
• Governance and risk management - Monitor and identify risks, working with the business to develop appropriate mitigations and provide advice based on awareness of risk appetite. Understand and implement MTN SA’s governance procedures and is able to deploy across all elements of the role, using key skills to identify and act on dependencies across the organization. 

Supervisory / Leadership / Managerial Complexity: Refers to the responsibilities for directing, guiding, motivating, and influencing others. 

• Recruit, develop and retain people with outstanding skills, qualifications, and potential 
• Define the divisional KPAs and KPIs that will be cascaded down to each area 
• Performance management and identification of training needs 
• Accountable for a customer centric culture and shift to legendary service provision 
• Build talent by identifying and developing new leaders for the respective environment 
• Employee relations and collaborative teamwork 
• Manage Employment Equity and diversity 
• Coaching and guidance of subordinates 
• Build professionalism, loyalty, and commitment to the organisation 
• Communicate actively and effectively resolving any potential conflicts that may arise 
• Living the MTN Brand – influence employees’ behaviour   
• Display an understanding of the strategic nature of effective leadership in the organisation 

Required Skills & Capabilities e.g.. teaching, report writing or specific skills/abilities such as computing or the ability to work without supervision

• Experience in working within the Tech, Media, and Telecoms Industry
• Ability to manipulate large volumes of data and experience in carrying out detailed analysis of data, especially during the year end to provide the results that are easily understood to external auditors and senior management. Understanding big data tools and technology
• Ability to plan, organise and prioritise workload, including co-ordinating with others and ensuring that statutory and other deadlines are met. 
• To work as part of a team and independently to deliver a common goal or objective 
• Ability to deal with difficult situations and make decisions on the best course of action
• Self-starter/ Initiative/creativity/innovation
• Strategic thinking, problem solving, critical thinking and analytical skills
• Proficiency in relationship building, networking, persuasion, and influential skills. Excellent verbal, written communication, and negotiation skills
• Good technical, business, and global acumen. Future focused
• Comfortable with ambiguity
• Adaptable 
• Assertive
• Storytelling
• Appropriately challenging and supporting management of the actual budget/forecast outputs
• Ensuring the financial control framework is operating effectively
• Working through risks/opportunities and issues with business leaders
• Benchmarking performance – internal and external
• Allocating resources to the biggest value opportunities

Key Deliverables

• Business Cases Strategic capacity allocated to support delivery of financial requirements 
• Efficient budgeting process 
• Customer satisfaction i.e. functional unit heads 

Key Metrics

Low Impact

• Provide financial advice
• Provide requested data for customers of Finance 
• Provide in-depth financial advice / analysis

Medium Impact

• Financial advice sought on important decisions
• Financial advice sought on all Decisions (where you can add value)
• There are tangible examples of where your advice has made an impact

High Impact

• Customers Finance recommend your help to others
• You understand the landscape/ interdependencies of decisions
• You are a trusted strategic business advisor

Job Requirements (Education, Experience and Competencies)
Education:

• CIMA or equivalent/ MBA / Masters 

Experience:

• Senior management track record of 10 years or more; with at least 3 years in relevant sector/ industry as per relevant role 
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous) 
• Worked across diverse cultures and geographies 
• Large Corporate/commercial accounting experience (at least 7-10) with last 3 years working with Board/ exco/senior management. 
• Extensive reporting and analysis background
• Familiarity with BI & Reporting Tools
• Solid presentation preparation to Board/ exco/senior management level
• Behaviours and competencies (Qualified candidates for this important position will therefore need to demonstrate the following):

Head - Big Picture Focus (25) 

• Strategy Formulators - Formulates divisional strategies aligned to overarching strategies for execution 
• Decisive Problem Solver - Has the mental agility to understand complex business challenges and provide effective solutions through effective influencing 
• Innovative Value Creator - Creates an environment for commercial and enterprise innovation to maximize business impact 

Heart – Emotionally Intelligent (35) 

• Culture and Change Champion - Drives ethical business practices by holding others accountable for demonstrating the MTN values and vital behaviours 
• Inspiring People Leader - Is self-aware and leads/coaches others to develop capabilities for realising individual potential 
• Relationship Builder – Collaborates across teams and builds networks and relationships with internal and external stakeholders 

Hands – Results Focused (30) 

• Results Achiever - Produces sustainable enterprise results through ethical practices 

Operationally Astute - Plans, organises and sets controls in place for delivery of strategies 

• Agility – to work in a matrix and complex environment where change happens at a rapid pace
• Courage – to share ideas, think out of the box
• Ownership  – to see the bigger picture and take ownership by thinking and acting beyond the role
• Analytical – able to break complex reporting into user stories and dashboards for end-users that drives decision making

Authorities
As per MTN DOA

• Collaboration (Formal and Informal Relationships)

Responsibility towards: 

• Direct reports: Junior BU FBPs
• Matrix reports: n/a 
• Key customers: Business Units as main internal customers
• Key suppliers: IS; FinOps, FP&A, RAFM; CRB
• Relations, etc.: Marketing, Sales & Service, IS, Network Group, Group functions, external and internal auditors IS; BI; BRM; MTN subsidiaries; Network Group; HR; Legal and Regulatory; Financial Management 

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Strategic Input

• Provide input into the strategy for the Commercial Finance function 
• Align all operational activities undertaken in the department to the AMBITION strategy objectives
• Drive best practice, iterative improvement and innovation at a strategic deployment level

Decision Making and Business Case Management

• Track the performance of products/channels by developing financial models 
• Develop business cases and other models/frameworks in order to provide scenarios for the General Manager and the Executives where required
• Contribute towards the establishment of measurable performance parameters and standardised sources for measurement, in order to evaluate ongoing success of such decisions
• Analyse, monitor, challenge and advise and on investment and CAPEX items against anticipated risk and returns to evaluate viability and profitability
• Assure consistency and expertise for all business case/ financial modelling
• Identify business improvement and optimisation opportunities that will result in improvement of process performance 
• Drive compliance of sub-division activities, models and business cases to the Group and Opco governance protocols and policies
• Conduct post implementation analysis for products/channels to identify patterns and learning points

Business Finance

• Enable the development and provision of financial data to business cases developed within units
• Provide ongoing support and direction on commercial, business and risk issues identified and render guidance into solutions
• Drive compliance towards CAPEX governance processes and customer tender processes to ensure correctness
• Provide insight and recommendations into improving revenue performance across channels
• Update and maintain effective cost efficiency plans to reduce cost drivers
• Provide early warnings to management as soon as material deviations are detected, identify for the attention of the business and relevant interventions

Finance Performance Analysis and Management

• Provide input into the development of performance measures and KPIs at various levels of the business (operations, products/channels, markets, margins, profitability etc.)
• Provide ongoing analysis to track product / channel efficiency to enable the business unit to make sound product/channel management decisions regarding product scaling or decommissioning
• Create P&L for each channel to enable assessment of standalone performance of each product / channel
• Oversee the forecasting, planning and reporting for all channel on an ongoing basis and providing reporting insights 
• Monitor performance deep dive root cause assessments and constructively challenge outcomes as a means to improve performance 
• Lead the implementation of recommended optimal Channel strategy and Channel improvement initiatives
• Lead Channel forecasting, planning and reporting on an on going basis providing reporting insights as part of month end close
• Collaborate with the Commissions team and provide stakeholders support in implementing and driving smart commission

Internal control management – Governance 

• Take responsibility for enforcing key governance issues
• Ensure all relevant open audit issues are resolved within deadlines

Operational Planning

• Consider the long term implications of actions from a broad perspective including long term positioning 
• Consider the impact of solutions on other areas of the business, as well as the interdependency of units
• Drive best practice, continuous improvement and innovation at process and procedure level 
• Consider local conditions, as well as competitor activity
• Fine tune systems in line with changing work practices, providing the context for those providing services
• Identify innovative ways to use minimum resources to achieve maximum output

Customer Satisfaction

• Proactively initiate contingency plans to prevent delays and enhance stakeholders experience 
• Identify trends and patterns pertaining to stakeholders requests and ensure continuous improvement as an important element of service deliveryProvide ongoing support to FINOPS, Commissions Team, S&D and FP&A to ensure clear visibility and enhance reputation of the Business
• Assist in the alignment of service delivery to changing needs

RESPONSIBILITIES

Strategic Input

• Provide input into the strategy for the Commercial Finance function 
• Align all operational activities undertaken in the department to the AMBITION strategy objectives
• Drive best practice, iterative improvement and innovation at a strategic deployment level

Decision Making and Business Case Management

• Track the performance of products/channels by developing financial models 
• Develop business cases and other models/frameworks in order to provide scenarios for the General Manager and the Executives where required
• Contribute towards the establishment of measurable performance parameters and standardised sources for measurement, in order to evaluate ongoing success of such decisions
• Analyse, monitor, challenge and advise and on investment and CAPEX items against anticipated risk and returns to evaluate viability and profitability
• Assure consistency and expertise for all business case/ financial modelling
• Identify business improvement and optimisation opportunities that will result in improvement of process performance 
• Drive compliance of sub-division activities, models and business cases to the Group and Opco governance protocols and policies
• Conduct post implementation analysis for products/channels to identify patterns and learning points

Business Finance

• Enable the development and provision of financial data to business cases developed within units
• Provide ongoing support and direction on commercial, business and risk issues identified and render guidance into solutions
• Drive compliance towards CAPEX governance processes and customer tender processes to ensure correctness
• Provide insight and recommendations into improving revenue performance across channels
• Update and maintain effective cost efficiency plans to reduce cost drivers
• Provide early warnings to management as soon as material deviations are detected, identify for the attention of the business and relevant interventions

Finance Performance Analysis and Management

• Provide input into the development of performance measures and KPIs at various levels of the business (operations, products/channels, markets, margins, profitability etc.)
• Provide ongoing analysis to track product / channel efficiency to enable the business unit to make sound product/channel management decisions regarding product scaling or decommissioning
• Create P&L for each channel to enable assessment of standalone performance of each product / channel
• Oversee the forecasting, planning and reporting for all channel on an ongoing basis and providing reporting insights 
• Monitor performance deep dive root cause assessments and constructively challenge outcomes as a means to improve performance 
• Lead the implementation of recommended optimal Channel strategy and Channel improvement initiatives
• Lead Channel forecasting, planning and reporting on an on going basis providing reporting insights as part of month end close
• Collaborate with the Commissions team and provide stakeholders support in implementing and driving smart commission

Internal control management – Governance 

• Take responsibility for enforcing key governance issues
• Ensure all relevant open audit issues are resolved within deadlines

Operational Planning

• Consider the long term implications of actions from a broad perspective including long term positioning 
• Consider the impact of solutions on other areas of the business, as well as the interdependency of units
• Drive best practice, continuous improvement and innovation at process and procedure level 
• Consider local conditions, as well as competitor activity
• Fine tune systems in line with changing work practices, providing the context for those providing services
• Identify innovative ways to use minimum resources to achieve maximum output

Customer Satisfaction

• Proactively initiate contingency plans to prevent delays and enhance stakeholders experience 
• Identify trends and patterns pertaining to stakeholders requests and ensure continuous improvement as an important element of service deliveryProvide ongoing support to FINOPS, Commissions Team, S&D and FP&A to ensure clear visibility and enhance reputation of the Business
• Assist in the alignment of service delivery to changing needs

Key Deliverables

• Channel profitability reporting
• Completion of departmental projects within agreed time frames
• Customer satisfaction
• Continuous improvement of finance decision modelling & outcomes
• Achievement of departmental performance targets
• Alignment with MTN SA strategy
• Efficient and effective operational processes and procedures 
• Effective management of relationships with internal and external business partners

QUALIFICATIONS

Education:

• Minimum of 4 year tertiary degree / CA or CGMA required
• MBA or Masters advantageous

Experience:

• Minimum of 7 years experience in Finance and Commercial functions
• Experience working in a medium to large organization 
• Planning, Reporting and Performance Management experience
• Experience in managing others

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Mission/Core purpose of the Job

• The role is responsible in providing insightful analysis, financial modelling and business cases for sales and distribution business decisions thus enabling insightful business decision making. Drive and manage channel economics through channel profitability reporting and tracking of key financial indicators.

Context (Global influences, environmental/industry demands, organisational mission etc.)

• Fast moving industry with constantly changing business requirements and technologies 
• Fluid complexities of customer expectations and demands
• Highly competitive market with established and aggressive competitor strategy and delivery
• Total customer experience for MTN brand
• Constantly changing consumer and market needs
• Market dynamics and developments
• MTN policies, processes and procedures
• Regulatory industry norms govern MTN and partners 
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requiring compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused

Key Performance Areas: Core, essential responsibilities outputs of the position (KPA's)

Financial Modelling

• Develop standardised financial modelling templates for different use cases to support insightful business decision making
• Understand cost and revenue drivers for all existing and new products to enable relevant input gathering for business cases
• Take responsibility for making recommendation submission having considered both financial and non financial impacts of decision consequences
• Responsibility for maintaining financial model integrity by carrying out periodic testing of the models. 

Support Channel Management on financial analysis

• Understand the structure and framework around Channel management 
• Oversight on all financial inputs and outputs relating to sales and distribution

Capital Budgeting/ Discounted CashFlow Techniques (DCF)

• Build capital budgeting models for all investments with an objective to establish if IRR , NPV’s & Profitability returns are viable
• Monthly report which tracks actual returns compared to original business case model – post evaluation review
• Analyse cost sensitivity & elasticity and impact on IRR and profitability 

Commercial Efficiencies

• Establish areas requiring efficiencies in S&D Business Unit and execute on plans to realise financial benefit
• Drive the process for producing insightful analysis for Connection Incentives (Acquisition costs) to enable the business drive optimal allocation/ reallocation of acquisition costs
• Drive the process for producing insightful analysis for Retention costs to enable optimal costs allocation for customer retention
• Prepare the reporting, management and coordination of Cost to Connect meeting for the channel and ensure execution of ensuing decisions from the meeting
• Take responsibility for helping channel to deliver Contribution Margin and EBITDA targets by driving A&R efficiency

Channel Finance & Economics

• Provide ongoing analysis to manage Channel efficiency to enable S&D leadership make sound channel management decisions
• Create and manage P&L for Channel and partner to enable assessment of stand alone performance of each distribution Channel partner
• Lead the implementation of recommended optimal Channel strategy and Channel improvement initiatives
• Lead Channel forecasting, planning and reporting on an on going basis providing reporting insights as part of month end close
• Collaborate with the Commissions team and provide stakeholders support in implementing and driving smart commission

Internal control management – Governance 

• Take responsibility for enforcing key governance issues
• Ensure all relevant open audit issues are resolved within deadlines

Operational Planning

• Consider the long term implications of actions from a broad perspective including long term positioning 
• Consider the impact of solutions on other areas of the business, as well as the interdependency of units
• Drive best practice, continuous improvement and innovation at process and procedure level 
• Consider local conditions, as well as competitor activity
• Fine tune systems in line with changing work practices, providing the context for those providing services
• Identify innovative ways to use minimum resources to achieve maximum output

Customer Satisfaction

• Proactively initiate contingency plans to prevent delays and enhance stakeholders experience 
• Identify trends and patterns pertaining to stakeholders requests and ensure continuous improvement as an important element of service delivery
• Provide ongoing support to FINOPS, Commissions Team, S&D and FP&A to ensure clear visibility and enhance reputation of the Business
• Assist in the alignment of service delivery to changing needs

Supervisory / Leadership/Managerial Complexity: Refers to the responsibilities for directing, guiding, motivating and influencing others. 

• Deploy and redeploy resources to get the work done
• Build and enforce a customer centric approach  
• Encourage and support collaborative teamwork 
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Have the self insight and flexibility to adapt to different situations
• Manage boundaries that separate units in order to optimise workflow
• Living the MTN Brand – changing and influence employees behaviour 

Required Skills & Capabilities e.g. teaching, report writing or specific skills/abilities such as computing or the ability to work without supervision

• Thorough financial knowledge and financial modelling
• Advanced knowledge of Microsoft Exceland PowerPoint
• Strong interpersonal skills including good written and oral communication
• Good analytical, problem solving and conflict management skills
• Good planning & organizing skills
• Good influencing skills
• Demonstrates Initiative

Key Deliverables

• Channel profitability reporting
• Completion of departmental projects within agreed time frames
• Customer satisfaction
• Continuous improvement of finance decision modelling & outcomes
• Achievement of departmental performance targets
• Alignment with MTN SA strategy
• Efficient and effective operational processes and procedures 
• Effective management of relationships with internal and external business partners

Job Requirements (Education, Experience and Competencies)

Education:

• Min of a three year degree or diploma e.g. B Comm. or Business qualification or equivalent
• CA or GCMA qualifications will be an added advantage

Experience:

• Minimum of 5 years’ experience in financial modelling and business case analysis. Experience in working in a medium to large organization 
• At least 2 years experience in a similar position, in dynamic and fast-moving industries
• Advanced knowledge of Excel and powerpoint
• Presentation and interpersonal skills

Behaviours and competencies (Qualified candidates for this position will therefore need to demonstrate the following):

Head - Big Picture Focus (20) 

• Conceptual Thinker - Executes tactical plans to achieve strategic requirements 
•  Problem Solver - Has the mental agility to identify and solve relevant business challenges
• Improvement Driver - Executes and identifies opportunities for commercial innovation and continuous improvement

Heart – Emotionally Intelligent (30) 

• Culture and Change Champion - Role models practices by living the MTN values and vital behaviours for others to follow
• Inspiring People Leader - Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Builder – Builds professional networks across teams through collaboration and co-operation 

Hands – Results Focused (40) 

• Results Achiever - Produces sustainable business results 
• Operationally Astute – sets priorities, plans, organises and co-ordinates the work of others

Authorities

• As per MTN Delegation Of Authority (DOA) 
• Collaboration (Formal and Informal Relationships)

Responsibility towards: 

• Direct reports: None
• Matrix reports: None
• Key customers: Channel Management
• Key suppliers: Finance 
• Relations, etc.: Marketing, Sales & Service, IS; channels