Job Opportunities at Nedbank

Job Purpose

• To create great client banking experiences in the smaller branch environment through digital enablement, basic selling, servicing, basic problem solving and client education regarding Nedbank products and services aligned to bank strategy.

Job Responsibilities

GROW:

• Escalate unfulfilled client request to the appropriated channel for actioning.
• On-board basic accounts (i.e Personal loans, Credit cards).
• Ensure client's needs assessment is completed to offer related products and services.
• Inform clients of finacial products, features and benefits.
• Deliver sales targets and achieve client acquisition, growth and retention objectives.
• Obtain referrals from existing clients and source leads from other business units.
• Identify cross-selling opportunities through client engagement, quality conversations and the use of data analytics.
• Keep clients informed of progress regarding their applications, queries and requests. 
• Position client's financial product requests for approval in line with process and procedure.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by continuous professional development (i.e. CEO of your own career).
• Achieve client experience objectives and ensure client satisfaction expressed through NPS (Net Promoter Score).
• Act with a client first mindset in all client engagements.

SOLVE:

• Solve basic problems and issues (i.e debit order dispute).
• Assess and listen carefully with understanding to establish and clarify client sales and service needs.
• Attend to all enquiries and services relating to client's needs and by offering the right service and solutions.
• Use expertise and relevant insights to solve client needs relating to sales, self-service and digital functionality.
• Attend to administrative duties after on-boarding or service activity.
• Authenticate clients, provide client service and meet client's identified needs.
• Entrench clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Control the queuing process and prioritise clients with special needs.
• Ensure all devices are operational during business hours.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support. 
• Process and administer all cash services (i.e. teller, forex, bulk) by following relevant procedure and policies. 
• Complete sales tasks through planning and reviewing against agreed role requirements.

EDUCATE:

• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on the benefits, convenience, security, digital functionality and features of self-service and alternative cash solutions.
• Drive digital adoption to enable, educate and migrate clients on digital.

LEAD, RISK & COMPLIANC

• Identify and recommend opportunities to enhance processes, systems and policies.
• Manage client appointment schedule to meet business objectives
• Meet service excellence, teamwork and personal development goals.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (i.e. cards). 
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies.
• Mitigate risks and meet regulatory and legislative requirements where applicable.
• Adhere to Workforce Management, principles, methodology and scheduling.
• Report suspicious transactions.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS accredited Qualification (Accounting, Finance, Banking, Business)

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Interbank operations
• Problem solving skills
• Client Relationship Management
• Product sales skills
• Employee engagement methodologies
• Microsoft Office
• Relevant Nedbank policies and procedures

Behavioural Competencies

• Sustaining Customer Satisfaction
• Building Customer Relationships
• Sales Persuasion
• Targeting Sales Opportunities
• Planning and Organizing
• Technology Savvy
• Adaptability

Advert closing date: 11/09/2026

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Job Purpose

• To acquire primary clients within the identified segment in order to generate gross operating income so that the bank can achieve its revenue, profitability and market share objectives.

Job Responsibilities

• Acquire new primary accounts by sourcing appropriate leads, drawing up contact plan and consistetnly following through on the lan/programme.       Generate gross operating income by providing  competitive rates to clients within Nedbank standards, pricing using Nedbank systems to ensure required returns and according to risks when applying for a lending facility.
• Maximise profitability of client by matching as many products as meets his/her needs.
• Ensure that client is fully banked by cross selling and servicing to meet all identified client needs.
• Retain client by ensuring that all his banking needs are met by Nedbank.
• Source appropriate leads by building relationships, using networks, collabrating with other divisions, obtaining referrals and conducting appropriate marketing activities  to target potential customers.
• Conduct needs analysis with client and match products and services to their needs by following Nedbank processes and complying with FAIS  reqruiements.
• Provide accurate advice to meet client needs by maintaining knowledge, upskilling, reading widely, attending courses and being knowledgeable
• Meet client needs by providing feedback on progress, responding to requests with appropriate information/advice at all reasonable times, within turnaround times, and by managing expectations.
• Ensure that clients can use products and services by providing/organising training and demonstrations to clients.
• Build relationships with internal stakeholders and suppliers by meeting all standards and service level agreements.
• Collaborate with other departments by informing them of your role, sharing knowledge and making recommendations, referring leads and working with team to secure new accounts.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge  sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Completed Degree or Diploma (NQF Level 5 or 6) in a Financial, Marketing, or related field, together with the FAIS Approved

Preferred Certifications

Minimum Experience Level

• At least 3-5 years' experience in a sales position, with responsibility for and success in acquiring new business and cross-selling products and services to existing clients within a financial services environment.
• Experience analysing financial statements and assessing credit.
• Experience acquiring new SME clients and growing a business banking portfolio?

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business principles
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Product Knowledge
• Networking
• Credit management principles and requriements
• Professionalism in behaviour and personal presentation

Behavioural Competencies

• Adaptability
• Applied Learning
• Driving for results
• High-Impact Communication
• Managing Work
• Sales Disposition
• Sales Negotiation

Closing Date :15 September 2026

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Job Purpose

• The Manager: Service Delivery partners with the Talent Acquisition team to deliver an exceptional candidate experience while ensuring seamless efficient and high-quality service delivery across recruitment, assessment and operational support processes. This is achieved through comprehensive administration, project management, governance, compliance and people leadership responsibilities.
• The role is accountable for financial administration, office and team coordination, candidate experience management, communications, project delivery, process improvement, procurement, vendor management and stakeholder engagement. 
• The successful incumbent will lead a high-performing service delivery function that enables operational excellence, exceptional customer service, continuous improvement and effective execution of talent acquisition and assessment initiatives.

Key Responsibilities

Talent Assessment, Talent Acquisition & Administration

•  Lead Talent Coordinators and Assessment Coordinators responsible for recruitment administration, interview scheduling, assessment administration, offer administration, onboarding initiation and candidate communications.
• Partner with Talent Acquisition Specialists to support recruitment delivery across business portfolios.
• Manage service delivery capacity, scheduling, resource allocation and service levels to ensure operational excellence.
• Optimise recruitment coordination processes, tools, metrics and candidate journeys.
• Manage escalations relating to candidate, hiring manager, recruitment operations, assessment coordination and onboarding matters.
• Maintain knowledge articles, SOPs, templates, trackers and document management practices.
• Use service metrics, operational analytics and stakeholder feedback to drive continuous improvement.

Service Delivery & Project Management

• Support Talent Acquisition project delivery, including project coordination, milestone tracking, stakeholder communication and implementation support.
• Coordinate operational requirements, dependencies, risks, actions and stakeholder inputs across Talent Acquisition initiatives.
• Manage data quality, reporting, insights and operational trackers to support informed decision-making.
• Support the implementation and adoption of Talent Acquisition products, systems and digital transformation initiatives.
• Support vendor coordination, procurement activities and financial administration linked to Talent Acquisition service delivery. 

Finance, Risk & Governance

• Ensure compliance with organisational, regulatory and professional requirements, including POPIA, PIMS and other governance frameworks.
• Manage financial administration processes including procurement, invoicing, payments, expense management and budget tracking.
• Identify, assess and mitigate operational, compliance and service delivery risks.
• Maintain appropriate controls, governance processes and audit readiness across all service delivery activities.
• Participate in governance, risk and compliance forums as required.
• Ensure all service delivery activities align with organisational policies, procedures and regulatory requirements.

People Leadership

• Lead and develop a high-performing, customer-centric service delivery team.
• Drive continuous improvement, collaboration and capability development across the service delivery function.
• Ensure the team has the capacity and capability to meet recruitment, assessment and project delivery requirements.
• Foster a culture of accountability, collaboration, continuous improvement and operational excellence.
• Attract, develop and retain a diverse and agile workforce.
• Ensure the right people are in the right roles through effective workforce planning and talent management.
• Drive employee engagement, development and performance management initiatives.
• Support the development of self-directed, empowered and highly effective teams.

People Specification

Qualifications

• Advanced Diploma or National First Degree.
• Relevant qualification in Human Resources, Business Administration, Customer Experience, Psychology, Operations, Service Delivery or related field.

Experience

• 3-5 years' experience in business administration, office administration, project management and/or HR-related environments.
• Proven experience supporting talent acquisition, talent assessment, service delivery or workforce operations.
• Demonstrated experience coordinating projects, stakeholders and operational processes.
• Experience managing vendor relationships, procurement processes and service providers.
• Strong understanding of candidate experience and customer service principles.
• Proven track record in financial administration, governance and regulatory compliance.

Technical Skills

• 5-8 years' experience in Service Delivery, Talent Acquisition Operations, Recruitment Shared Services, HR Service Delivery or related environments.
• Proven experience in recruitment coordination, assessment coordination, service optimisation and operational support.
• Experience in project coordination, continuous improvement and operational implementation.
• Advanced proficiency in Microsoft Office Suite.
• Experience working with recruitment and assessment technologies such as SAP SuccessFactors, HireVue, ServiceNow HRSD and similar platforms.
• Experience in vendor coordination, governance, risk management, procurement support and financial administration will be advantageous.
• Strong reporting, analytics and process improvement capability.
• Excellent communication, stakeholder management and organisational skills.

Key Competencies

• Leading Teams
• Compelling Communication
• Innovation
• Business Acumen
• Planning and Organising
• Digital Acumen

Job Post End Date: 11 September 2026

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Job Purpose

• To lead Credit Modelling and Lending Innovation across the Private Clients, Private Wealth and Small Business (PWS) segment providing strategic and technical leadership in the development and enhancement of acquisition models and innovative solutions.
• The role is accountable for develop of client centric scorecards, machine learning and AI-driven credit models, and the use of alternative data to enable next-generation lending products, drive sustainable growth, optimise risk targets and support PWS strategic objectives.

Job Responsibilities

• Define and execute the acquisition credit modelling strategy across Private Clients, Small Business, and Private Wealth, ensuring alignment to business growth, risk appetite, and Nedbank's strategic objectives.
• Lead and provide technical input into the development, calibration, implementation, validation, and monitoring of client centric acquisition scorecards, Probability of Default (PD) models, and bureau calibrated risk models.
• Develop and deploy advanced machine learning and AI models that enhance credit decisioning, risk prediction, affordability assessment, customer selection, and portfolio performance.
• Establish innovative modelling capabilities leveraging transactional banking data, POS device data, merchant turnover, cash-flow analytics, behavioural data, and other alternative data sources to improve risk assessment and financial inclusion.
• Lead the analytical design of fintech-inspired lending solutions including revenue-based lending, merchant cash advances, Small Business loans, embedded lending, and cash-flow-driven credit products.
• Build, mentor, and lead a high-performing team of quantitative analysts and data scientists while maintaining hands-on technical involvement in complex modelling and innovation initiatives.
• Drive compliance with model risk governance standards by ensuring all statistical, machine learning, and AI models are explainable, auditable, unbiased, and fit for purpose.
• Analyse portfolio and model performance, identify emerging trends, manage model drift and recalibration requirements, and recommend actions that optimize risk-adjusted returns.
• Collaborate with Credit, Product, Data Science, Technology, Risk, and Strategy teams to embed advanced analytics into customer journeys, decision engines, and lending propositions.
• Research emerging fintech, AI, and credit-risk technologies; develop proof-of-concepts and business cases; and deliver measurable improvements in portfolio growth, profitability, customer experience, and lending efficiency.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Postgraduate Degree in Statistics, Mathematics, Actuarial Science, Data Science, Quantitative Finance or a related quantitative discipline, CFA/ FRM/CQF

Minimum Experience Level

• 5-8 year’ experience in acquisition scorecard and credit risk modelling
• 3-5 years' experience leading quantitative analytics, credit risk or modelling teams.
• Proven experience in the development, implementation, validation and monitoring of credit risk models.
• Proven experience developing and implementing Machine Learning/AI models 
• Advanced Python, SAS and SQL experience
• Experience of small business and merchant lending
• Experience with model governance frameworks and regulatory requirements.

Technical / Professional Knowledge

• Change management
• Client service principles
• Communication Strategies
• Diversity management
• Operations planning
• Relevant regulatory knowledge
• Strategic planning
• Business writing skills
• Quantitative analytical techniques
• Problem solving skills

Behavioural Competencies

• Earning Trust
• Coaching
• Communication
• Decision Making
• Business Acumen
• Driving for Results
• Planning and Organizing
• Delegation and Empowerment

Closing Date: 10 September 2026

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Advert closing date: 14/09/2026

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Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

Closing date: 11/09/2026

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Job Purpose

• To design, build, deploy, and support practical AI-enabled automation solutions that improve the efficiency, effectiveness, and control of forensic and fraud operations.
• The role is focused on hands-on implementation of tools and workflows that solve real business problems, primarily within Nedbank’s current Microsoft and Azure technology environment, while contributing to the evolution of future-fit solution patterns over time.
• The role requires sound engineering discipline, appropriate governance, human oversight, traceability, and a strong focus on measurable business value.

Job Responsibilities

• Design, develop, test, deploy, and maintain AI-enabled solutions that support fraud and forensic operations.
• Translate operational problems into practical technical solutions using software engineering, automation, and AI tools where appropriate.
• Build and support solutions such as document extraction, workflow automation, case support tools, search and retrieval tools, summarisation, classification, and human-in-the-loop decision support.
• Design and implement solutions primarily within Nedbank’s current Microsoft and Azure-based platforms, services, and integration patterns.
• Integrate AI-enabled solutions with internal systems, databases, APIs, case management tools, workflow platforms, and reporting environments.
• Implement controls within solutions, including validation, exception handling, approval steps, audit trails, logging, monitoring, and escalation paths.
• Work with structured and unstructured data, including text, documents, images, audio, and other operational data sources where relevant.
• Ensure solutions are supportable and production-ready through sound engineering practice, including testing, version control, documentation, performance monitoring, and operational support readiness.
• Work closely with fraud, forensic, operations, technology, data, and risk stakeholders to identify use cases, prioritise opportunities, and deliver measurable business value.

Job Responsibilities Continued

• Evaluate tools and approaches pragmatically, with emphasis on usefulness, cost-effectiveness, maintainability, governance, and fit for Nedbank’s environment.
• Support compliance with internal standards relating to data protection, information security, governance, responsible use of AI, and operational risk.
• Contribute to continuous improvement within the team by identifying opportunities to simplify processes, reduce manual effort, improve control, and improve quality of output.
• Participate in knowledge-sharing and contribute to a culture conducive to transformation, collaboration, and continuous learning.
• Support Nedbank’s business strategy by delivering work in a way that reflects the bank’s values, governance standards, and client-centric approach.
• Participate in corporate social investment and other organisational initiatives where required.

Essential Qualification

• Matric / Grade 12 / National Senior Certificate.
• Relevant practical experience in software engineering, automation, AI implementation, or a related technical field.
• A relevant diploma or degree in Computer Science, Information Systems, Engineering, Data Science, or a similar field would be advantageous, but is not essential where equivalent practical ability can be demonstrated.
• Relevant certifications in software development, cloud platforms, automation, or AI would be advantageous.

Essential Experience

• Demonstrable experience building working technical solutions rather than only producing concepts, research, or analysis.
• Hands-on software development experience in Python essential, C# highly advantageous.
• Experience integrating systems through APIs, working with databases, and automating business processes.
• Experience taking solutions from prototype stage into reliable operational use.
• Experience working with structured and unstructured data.
• Experience implementing controls such as logging, exception handling, validation, approval steps, and monitoring.
• Experience working with business stakeholders to understand requirements and translate them into usable technical solutions.
• Experience working in an enterprise technology environment.

Preferred / Advantageous Experience

• Experience working within Microsoft and Azure enterprise environments is strongly preferred.
• Exposure to technologies such as Azure AI Services, Azure OpenAI, Power Platform, AI Builder, Copilot Studio, Microsoft Fabric, or related Microsoft tools would be advantageous.
• Experience with AI-enabled solutions involving documents, images, audio, or other unstructured data sources would be advantageous.
• Experience implementing controlled workflow automation using LLMs, retrieval, tool orchestration, or human-in-the-loop decisioning would be advantageous.
• Experience in banking, fraud, forensics, compliance, risk, or another regulated environment would be advantageous.
• Experience building tools that support operational teams rather than purely analytical or research use cases would be advantageous.
• Experience working within governance, information security, or data privacy requirements in an enterprise environment would be advantageous.

Technical Competencies

• Software development and problem solving.
• Python or similar programming capability.
• API and systems integration.
• Database querying and data handling.
• Workflow automation and orchestration.
• Application of AI tools and services to business problems.
• Ability to implement AI and automation solutions within Microsoft and Azure-based enterprise environments.
• Understanding of cloud-based AI services, workflow automation, integration patterns, identity and access considerations, and support requirements within the Microsoft stack.
• Prompt design, retrieval-based solutions, and controlled use of large language models.
• Ability to work with structured and unstructured data, including text, documents, images, and audio.
• Understanding of controlled AI workflow patterns, including retrieval, orchestration, validation, approval steps, and human oversight.
• Testing, deployment, monitoring, and operational support.
• Understanding of traceability, auditability, and control requirements in enterprise solutions.
• Ability to evaluate and apply fit-for-purpose tools and solution patterns pragmatically, taking into account business value, cost, supportability, governance, and long-term maintainability.

Behavioral Competencies

• Applied Learning
• Building Customer Loyalty
• Communication
• Decision Making
• Earning Trust
• Initiating Action
• Innovation
• Managing Work
• Quality Orientation
• Stress Tolerance
• Work Standards

Key Performance Expectations / Success Measures

• Delivery of practical AI and automation solutions that improve productivity, quality, control, or turnaround time in fraud and forensic operations.
• Reduction of manual effort through controlled and supportable automation.
• Development of maintainable and reliable solutions with appropriate documentation, monitoring, and auditability.
• Demonstrable business value from implemented use cases.
• Constructive collaboration with business and technical stakeholders.
• Adherence to governance, risk, compliance, and responsible AI requirements.

Closing date: 11 September 2026

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Job Purpose

• We are looking for a Credit Risk Officer to provide client service by applying sound credit risk management principles in our early collections space through management of a dedicated portfolio/region thereby enabling Nedbank to reduce the Private Wealth impairment charge in line with the business strategy.

Key Deliverables

• Daily contact with clients and bankers to remediate portfolio across all client portfolio of accounts.
• Implementing the collections strategies by effectively communicating with clients/bankers and negotiate repayment plans across all client portfolio of accounts and escalating to legal when necessary.

Job Responsibilities

• Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to Legal collections.
• Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
• Implement sound credit risk management by providing advice on specialized credit risk matters to CRM’s and Credit managers
• Ensure efficient work ethic and achievement of business unit strategies & goals by proposing innovative ideas to enhance Business processes that facilitate customer experience.
• Provide feedback daily/weekly/ monthly
• Build and maintain effective working relationships by attending regular staff meetings and team building sessions.
• Build strong relationships with CRM’s and Credit manager’s by providing upskilling advice on credit processes, policies, and documentation.
• Sharing knowledge with all stakeholders.
• Manage own efficiency by drafting and implementing team's strategies.
• Enhance processes by constantly seeking innovative improvements to the credit systems.
• Adapt to changes in Legislation by enforcing the compliance to the changes.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.

Minimum Experience Level

• Minimum 3 - 5 years' experience in a Credit role in a Banking environment 
• Minimum  3 - 5  years' experience collecting Arrears or Excess accounts
• Must have experience in working with a High Value Client base.

Preferred Qualification

• Successfully compelted NQF Level 6 of Higher in a Finance or Credit-related field

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational systems
• Principles of project management
• Strategic planning
• Management information and reporting principles, tools and mechanisms

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Job Purpose

• The ePABA Practice is seeking an experienced Business Analysis professional to strengthen and evolve the Business Analysis capability across Nedbank.
• The role is positioned within the ePABA Practice and is not dedicated to a specific project, squad, product, or delivery team.
• The successful candidate will be responsible for advancing Business Analysis standards, frameworks, governance, methods, capability development, quality assurance, and thought leadership across the organisation.
• This role requires a deep understanding of Business Analysis principles and practical experience across all BABOK knowledge areas, combined with modern Business Analysis capabilities such as Agile delivery, AI-enabled analysis, data-driven decision making, digital collaboration, design thinking, and prototyping.
• The role operates as a trusted advisor and capability enabler, supporting practitioners, leaders, and stakeholders across the enterprise.

What You Will Be Accountable For

Practice Development & Governance

• Develop and maintain Business Analysis frameworks, standards, methodologies and guidelines.
• Define and continuously improve BA governance processes.
• Establish and maintain quality assurance mechanisms for BA deliverables.
• Facilitate Practice reviews and maturity assessments.
• Drive consistent adoption of BA standards across the organisation.
• Identify and introduce leading Business Analysis practices

Methodology & Ways of Working

Establish standards for:

• Discovery
• Requirements management
• User stories
• Business rules
• Feature definition
• Acceptance criteria
• Backlog management
• Solution assessment

Promote effective use of:

• Jira
• Confluence
• Miro
• BPMN
• AI-enabled analysis techniques

Modern Business Analysis

Drive adoption of modern Business Analysis practices including:

• Artificial Intelligence for Business Analysis
• Prompt Engineering
• AI-assisted requirements analysis
• Process Mining
• Data Analysis and Insights
• Design Thinking
• Customer Journey Mapping
• Service Design
• Digital Prototyping
• Product Thinking

Practice Support Services

Provide expert advisory services to:

• Business Analysts
• Product Owners
• Practice Leads
• Delivery Leaders
• Business Stakeholders

Support complex initiatives through:

• Framework guidance
• Facilitation
• Requirements review
• Quality assurance reviews
• Coaching and mentoring

Minimum Experience Requirements

• 10+ years Business Analysis experience.
• Minimum 3 years within a Centre of Excellence, Practice, Capability, Governance or Professional Services environment.
• Experience building or improving Business Analysis standards and methods.
• Experience mentoring and coaching Business Analysts.
• Experience facilitating Communities of Practice.

Knowledge

Demonstrated practical application of all BABOK Knowledge Areas:

• Business Analysis Planning and Monitoring
• Elicitation and Collaboration
• Requirements Life Cycle Management
• Strategy Analysis
• Requirements Analysis and Design Definition
• Solution Evaluation

Tools

Required:

• Jira
• Confluence
• Miro
• Visio
• Microsoft 365
• Co-pilot/Claude

Advantageous:

• ARIS
• Figma
• Power BI
• Azure DevOps

Qualifications

Required:

• Degree or Advanced Diploma

Preferred:

• CBAP
• CCBA
• AAC

Advantageous:

• TOGAF
• Business Architecture
• Lean Six Sigma
• BPM Certification
• AI Certification

go to method of application »

Job Purpose

• To design, embed and continuously evolve the sales enablement and execution capability for the SME segment, ensuring frontline teams deliver consistent growth, productivity and client primacy across relationship‑led, digital and ecosystem channels.
• The role is accountable for translating SME strategy into executable sales motions, enabling frontline teams with the right insights, tools, processes and capabilities to deliver Nedbank’s SME growth ambitions.

Why Join Our Team

• Join a high-impact team driving SME sales performance through data-driven enablement and execution excellence. You’ll equip frontline teams with the insights, tools, and frameworks needed to improve productivity, conversion, and client outcomes—while helping shape a more efficient, insight-led sales environment.

Job Responsibilities

• Build synergies across the cluster business functions to design, develop and execute enablers to improve sales capabilities in key strategic portfolio tilt (SPT) battlegrounds for Transactional Products and cross sell opportunities across a range of Nedbank products.
• Monitor implementation and execution of sales capabilities and strategies across SME.
• Ensure client and stakeholder expectations are understood and met and build relationships through regular collaborations and engagements.
• Provide continuous sales leadership through the monitoring of targets met and guiding teams where required. 
• Manage relevant business strategies and sales campaigns within SME to ensure increased profitability.

Sales Productivity & Performance Enablement: 

• Design and embed sales productivity frameworks that improve time‑to‑client, conversion rates and returns.
• Partner with Sales Leadership, Finance and Analytics to: Define meaningful SME sales KPIs, Translate reporting into clear frontline actions.
• Enable ongoing performance rhythm through structured cadence forums (e.g. weekly execution tracking, pipeline health, productivity reviews).
• Identify performance gaps and drive corrective enablement interventions.

Sales Analytics, Insight & Decision Support: 

• Convert SME sales data and analytics into practical decision support for frontline teams.
• Ensure bankers have access to actionable insights, including: Portfolio prioritisation, Pipeline health, Cross‑sell and primacy indicators.
• Work closely with analytics and data teams to ensure tools and dashboards are fit‑for‑frontline use, not reporting only.

Frontline Capability & Coaching Enablement: 

• Define the SME sales capability framework aligned to role expectations and client complexity.
• Enable frontline effectiveness through: Practical sales plays, Conversation guides, Credit readiness and opportunity identification cues.
• Partner with Learning & Development to ensure capability interventions are targeted, applied and outcome‑focused, rather than generic training.

Sales Tooling, Process & Workflow Enablement: 

• Act as business owner for SME sales enablement requirements across CRM, dashboards and workflow tools.
• Partner with Technology, Platforms and Product teams to: Reduce friction in sales processes, Simplify onboarding, credit and cross‑sell journeys, Embed prompts and next‑best‑action logic. 
• Continuously identify and eliminate non‑value‑adding administrative effort from the frontline.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• BCOM Finance, BCOM accounting, Strategy, Business Management

Preferred Certifications

• Process, Project, Scrum master, business and data analyst, Agile, Product Manager/Owner

Minimum Experience Level

• 8–12 years’ experience in SME / Commercial Banking, Sales Enablement, Strategy, Consulting or Sales Leadership.
• Proven experience translating strategy into scalable frontline execution.

Technical Exposure

• Strong understanding of SME banking economics and operating models.
• Experience in: Sales enablement, Commercial analytics as well as Productivity and performance frameworks
• Ability to interpret data and translate insight into action.

Technical / Professional Knowledge

• Strategy planning and execution
• Product Knowledge
• Relevant system knowledge
• Change management
• Learning and development methodologies
• Agile Concepts
• Principles of financial management
• Governance, Risk and Controls
• Research and analytics
• Process management Principles
• Analytical and systems thinking ability to enable the application of client insights, market/competi

Behavioural Competencies

• Establishing Strategic Direction
• Customer Focus
• Leading Change
• Inspiring Excellence
• Driving Innovation
• Influencing
• Business Savvy

Closing Date: 14 September 2026

go to method of application »

Job Purpose

• To uncover, troubleshoot and solve client needs relating to bank systems, processes and technical constraints using digital and technical expertise in order to meet business goals with the intent to exceed client expectations. 

Job Responsibilities

Client Engagement:

• Exceed client expectations by offering the right service and the right solution.
• Build and maintain long-standing relationships with clients by using digital and technical expertise toresolve escalated client problems.
• Foster mutual trust and confidence through providing expert client service.
• Educate clients and potential clients on how to subscribe and service their account on the Nedbankself-service platforms.
• Understand client needs through connecting and delivering financial solutions with care.
• Use expertise and relevant insights to solve client needs relating to self-service, features and digital functionality.

Business Operations:

• Prevent fraud, risks and losses by referring any occurrences outside of mandate or authentication procedure to relevant management.
• Ensures that technical issues relating to cash equipment and devices are resolved by logging calls with the IT help-desk.
• Assist Client Advisors and Client Support Specialists with complex queries and complaints.
• Manage the daily, weekly and monthly control activities.
• Manage and control branch cash within branch holding limits.
• Ensure the teller function, treasury and ATM's are in a balancing position.
• Manage and control forex cash and travel cards balancing and any takeovers of forex.
• Adhere to metrofiling processes and archiving of documentation.
• Authorise transactions and overrides outside of tellers and forex mandates.
• Manage Document Management Portal and Branch Admin Centre escalations.
• Action ARIBA system requests.
• Ensure branch and treasury cash management through following the correct take-over guidelines,monitoring teller cash limits, and ordering and sending off of bulk cash.

Risk and Compliance:

• Adhere to Nedbank security, operational and compliance procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• NQF Level 6 qualification in Banking Services or a related field (e.g., Advanced Certificate in Banking Services)

Minimum Experience Level

• 3 - 6 years' experience in Retail Banking or Client Services, with exposure to cash management, banking systems, and second-line problem resolution. Foreign banking experience will be an added advantage.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Relevant Nedbank policies and procedures
• Troubleshooting
• Problem solving skills
• Risk And Security Practice
• Governance, Risk and Controls

Behavioural Competencies

• Building Customer Loyalty
• Technical/Professional Knowledge and Skills
• Decision Making
• Influencing
• Quality Orientation
• Adaptability
• Managing Work

Closing Date :15 September 2026

go to method of application »

Job Purpose

• You will take on the role of professional nominee, to provide specialist trust services and in support of other business development activities within Nedgroup Trust.

Job Responsibilities

• Act as professional trustee and manage relationships with all stakeholders on a book of trust clients, consisting of
  testamentary, inter vivos and special trusts.
• General risk management and governance of the Trust;
• Compliance with all relevant legislation;
• Protection of Trust assets and the interests of beneficiaries;
• Providing expertise as a professional trustee;
• Building professional relationships with various stakeholders;
• Co-ordination of administration, bookkeeping, compliance and legal functions;
• Conducting trustee meetings;
• Drafting of resolutions;
• Liaison between all stakeholders, ie. settlors, beneficiaries, co-trustees, investment managers, accounting and tax consultants and all other third parties.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Advanced Diploma in Estate and Trust Administration
• Law Degree (advantageous)

Minimum Experience Level

• 3-5 years as a Senior Trust Practitioner within a legal / banking environment

Technical / Professional Knowledge

• Microsoft Office
• Administrative procedures and systems
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls

Behavioural Competencies

• Customer Focus
• Work Standards
• Collaborating
• Communication
• Managing Work
• Building Partnerships

go to method of application »

Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

Advert closing date: 14/09/2026

go to method of application »

Job Purpose

• To provide strategic leadership and commercial ownership of SME coverage within a defined region,driving sustainable revenue growth, market share expansion, and superior client value through the execution of BCB SME strategy.
• The role is accountable for leading high-performing teams, enhancing customer engagement, and embeddinga disciplined credit and sales culture, ensuring delivery against Nedbank’s ambition to achieve 15% SME market share.

Why Join Our Team

• Join Nedbank’s Business and Commercial Banking SME leadership team and take ownership of regional SME growth at scale. This role offers the opportunity to shape and execute SME strategy, drive sustainable revenueand market share expansion, and lead high-performing sales, service and credit teams in a complex, regulatedenvironment.
• You will play a key role in delivering differentiated client value, influencing senior stakeholders,and strengthening Nedbank’s presence within the SME ecosystem—while accelerating your leadership careerthrough meaningful commercial impact and strategic exposure.

Job Responsibilities

SME Sales & Market Share Growth

• Lead regional SME acquisition, cross-sell and portfolio optimisation strategies to drive revenue growth(NII/NIR).
• Deliver against regional growth targets and actively contribute to the BCB SME market share ambition.
• Identify and unlock sector-specific opportunities within the SME ecosystem.
• Drive disciplined pipeline management and conversion performance across Business Managers.

Strategic Coverage & Execution Leadership

• Translate BCB SME strategy into regional execution plans and coverage models.
• Implement dynamic portfolio segmentation and client allocation frameworks to optimise cost-to-serve andROE.
• Lead the rollout of new SME propositions, operating models, and enablement initiatives (Project Ignitealignment).
• Drive agility and responsiveness to changing SME market dynamics.

Customer & Relationship Leadership

• Drive a client-centric, proactive relationship model focused on value creation and retention.
• Lead high-impact client engagements, especially for complex or strategic SME relationships.
• Ensure delivery of a seamless and integrated client experience across sales, service and credittouchpoints.
• Embed customer insight-led decision making through feedback, NPS and digital signals.

Credit & Risk Leadership

• Maintain strong credit oversight and governance across the region.
• Review and guide complex credit submissions, ensuring quality, sound judgement, and alignment withrisk appetite.
• Balance growth with sustainable risk practices, ensuring portfolio quality and profitability.

People & Capability Leadership

• Lead and develop high-performing SME business teams, including Business Managers and RelationshipService Specialists.
• Build capability in solution selling, credit writing, sector knowledge and client engagement.
• Drive a performance-led culture, ensuring clear accountability and high execution standards.
• Develop a strong succession and talent pipeline aligned to SME growth.
• Embed a credit-risk culture across teams.

Financial & Operational Management

• Own and manage regional budgets, cost-to-serve optimisation and productivity metrics.
• Ensure efficient resource allocation, workflow management and operational discipline.
• Drive execution excellence in projects, systems and process implementation.
• Monitor and respond to regional performance trends and corrective actions.

Stakeholder & Ecosystem Leadership

• Build strong internal partnerships across Credit, Product, Risk, and Enablement functions.
• Engage with external SME ecosystem stakeholders (industry bodies, partners, intermediaries).
• Represent Nedbank in the SME market to strengthen brand presence and credibility.

Professional Knowledge and Competencies

• Strong business and financial acumen
• Advanced credit analysis and credit writing capability
• SME sector and market understanding
• Strategic planning and commercial execution
• Portfolio management and optimisation
• Risk and compliance management
• Data-driven decision making
• Strategic leadership and execution
• Driving high-performance sales culture
• Advanced decision-making and judgement
• Customer-centric thinking
• Leading through change and ambiguity
• Coaching and talent development
• Influencing and stakeholder management

Our Ideal Candidate

• A proven SME or Commercial Banking leader with a strong track record in driving regional sales growth,portfolio optimisation and market share expansion.
• A strategic executor who translates BCB SME strategy into clear regional plans, coverage models andmeasurable commercial outcomes.
• An experienced leader of leaders, skilled at building high-performing sales, service and credit teams withstrong accountability and succession depth.
• A commercially astute professional with advanced financial and credit acumen, capable of guidingcomplex credit decisions while balancing growth, risk and profitability.
• A client-centric relationship leader who champions proactive engagement, value creation and aseamless end-to-end SME customer experience.
• A credible influencer in a matrix environment, with strong stakeholder management skills and adisciplined approach to governance, risk and regulatory compliance.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Qualification

• NQF 7: Degree in Commerce, Finance, Business or related field
• Preferred: NQF 8 (Honours / Postgraduate in Finance or Business)

Minimum Experience Level

• 8–10 years in Banking / Financial Services
• Minimum 5–7 years in leadership roles managing managers
• Proven track record in SME / Commercial Banking and sales leadership

Technical / Professional Knowledge

• Strategic planning
• Budgeting
• Financial Accounting Principles
• Business principles
• Communication Strategies
• Financial Acumen
• Business writing skills
• Capacity planning
• Relevant regulatory knowledge
• Governance, Risk and Controls

Behavioural Competencies

• Aligning and Executing Sales Strategy
• Motivating the Sales Team
• Driving for results
• Decision Making
• Planning and Organizing
• Building the Sales Team
• Driving Successful Customer Engagements
• Coaching

Closing Date:16 September 2026

go to method of application »

Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Advert closing date: 14/09/2026

go to method of application »

Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Advert closing date: 14/09/2026

go to method of application »

Job Purpose

• To provide strategic leadership and commercial ownership of SME coverage within a defined region,driving sustainable revenue growth, market share expansion, and superior client value through theexecution of BCB SME strategy.
• The role is accountable for leading high-performing teams, enhancing customer engagement, andembeddinga disciplined credit and sales culture, ensuring delivery against Nedbank’s ambition to achieve 15% SME market share.

Why Join Our Team

• Join Nedbank’s Business and Commercial Banking SME leadership team and take ownership of regionalSME growth at scale. This role offers the opportunity to shape and execute SME strategy, drive sustainablerevenueand market share expansion, and lead high-performing sales, service and credit teams in a complex,regulatedenvironment.
• You will play a key role in delivering differentiated client value, influencing seniorstakeholders,and strengthening Nedbank’s presence within the SME ecosystem—while accelerating yourleadership careerthrough meaningful commercial impact and strategic exposure.

Job Responsibilities

SME Sales & Market Share Growth

• Lead regional SME acquisition, cross-sell and portfolio optimisation strategies to drive revenuegrowth(NII/NIR).
• Deliver against regional growth targets and actively contribute to the BCB SME market shareambition.
• Identify and unlock sector-specific opportunities within the SME ecosystem.
• Drive disciplined pipeline management and conversion performance across Business Managers.

Strategic Coverage & Execution Leadership

• Translate BCB SME strategy into regional execution plans and coverage models.
• Implement dynamic portfolio segmentation and client allocation frameworks to optimise cost-to-serve andROE.
• Lead the rollout of new SME propositions, operating models, and enablement initiatives (ProjectIgnitealignment).Drive agility and responsiveness to changing SME market dynamics.

Customer & Relationship Leadership

• Drive a client-centric, proactive relationship model focused on value creation and retention.
• Lead high-impact client engagements, especially for complex or strategic SME relationships.
• Ensure delivery of a seamless and integrated client experience across sales, service andcredittouchpoints.
• Embed customer insight-led decision making through feedback, NPS and digital signals.

Credit & Risk Leadership

• Maintain strong credit oversight and governance across the region.
• Review and guide complex credit submissions, ensuring quality, sound judgement, and alignmentwithrisk appetite.
• Balance growth with sustainable risk practices, ensuring portfolio quality and profitability.

People & Capability Leadership

• Lead and develop high-performing SME business teams, including Business Managers andRelationshipService Specialists.
• Build capability in solution selling, credit writing, sector knowledge and client engagement.
• Drive a performance-led culture, ensuring clear accountability and high execution standards.
• Develop a strong succession and talent pipeline aligned to SME growth.
• Embed a credit-risk culture across teams.

Financial & Operational Management

• Own and manage regional budgets, cost-to-serve optimisation and productivity metrics.
• Ensure efficient resource allocation, workflow management and operational discipline.
• Drive execution excellence in projects, systems and process implementation.
• Monitor and respond to regional performance trends and corrective actions.

Stakeholder & Ecosystem Leadership

• Build strong internal partnerships across Credit, Product, Risk, and Enablement functions.
• Engage with external SME ecosystem stakeholders (industry bodies, partners, intermediaries).
• Represent Nedbank in the SME market to strengthen brand presence and credibility.

Professional Knowledge and Competencies

• Strong business and financial acumen
• Advanced credit analysis and credit writing capability
• SME sector and market understanding
• Strategic planning and commercial execution
• Portfolio management and optimisation
• Risk and compliance management
• Data-driven decision making
• Strategic leadership and execution
• Driving high-performance sales culture
• Advanced decision-making and judgement
• Customer-centric thinking
• Leading through change and ambiguity
• Coaching and talent development
• Influencing and stakeholder management

Our Ideal Candidate

• A proven SME or Commercial Banking leader with a strong track record in driving regional sales growth,portfolio optimisation and market share expansion.
• A strategic executor who translates BCB SME strategy into clear regional plans, coverage models andmeasurable commercialoutcomes.An experienced
  leader of leaders, skilled at building high-performing sales, service and credit teams withstrong accountability and successiondepth.
• A commercially astute professional with advanced financial and credit acumen, capable of guidingcomplex credit decisions while balancing growth, risk and profitability.
• A client-centric relationship leader who champions proactive engagement, value creation and aseamless end-to-end SME customer experience.
• A credible influencer in a matrix environment, with strong stakeholder management skills and adisciplined approach to governance, risk and regulatorycompliance.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• NQF 7: Degree in Commerce, Finance, Business or related field
• Preferred: NQF 8 (Honours / Postgraduate in Finance or Business)

Minimum Experience Level

• 8–10 years in Banking / Financial Services
• Minimum 5–7 years in leadership roles managing managers
• Proven track record in SME / Commercial Banking and sales leadership

Technical / Professional Knowledge

• Strategic planning
• Budgeting
• Financial Accounting Principles
• Business principles
• Communication Strategies
• Financial Acumen
• Business writing skills
• Capacity planning
• Relevant regulatory knowledge
• Governance, Risk and Controls

Behavioural Competencies

• Aligning and Executing Sales Strategy
• Motivating the Sales Team
• Driving for results
• Decision Making
• Planning and Organizing
• Building the Sales Team
• Driving Successful Customer Engagements
• Coaching

Closing Date: 17 September 2026

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Job Purpose

• To effectively resolve escalated complex complaints in order to retain current and new clients and minimise reputational risk for Nedbank through enabling others .

Job Responsibilities

• Share best practices, provide updates and feedback with management information and identify areas of development and improvements.
• Operate within the values of accountability, pushing beyond boundaries, recognising good performance and providing operational synergies.
• Build strong working relationships by sharing information through meetings, regular communication, providing honest feedback and providing value adding services.
• Ensure transformational targets are met during the staff recruitment, retention and training process and using preferred suppliers.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Address issues raised in culture survey and improve results by creating action plans.
• Deliver worldclass service by encouraging a client-centric culture.
• Address resource inefficiencies, promote multi-skilling and address capacity gaps by reviewing and improving work processes.
• Manage operational costs by spending within budget.
• Ensure quality deliverables by applying best practice and inspecting direct reports' work.
• Ensure direct reports understand and support Nedbank's vision, values and strategy.
• Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognise and reward achievement and take appropriate corrective action where required.
• Asses and develop own performance and behaviour through formal and informal feedback.
• Attend learning, seek coaching or other industry or technical learning events and opportunities.
• Manage and develop a capable high-performing team.
• Conduct career conversations, utilise the talent grid principles and develop talent retention programmes.
• Achieve continuous improvement goals by encouraging team to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
• Identify client expectations, set timeframes for resolutions, commit to action, guide and instruct direct reports, follow up and take corrective actions.
• Manage team performance and development.
• Engage in contingency planning, resource allocation, capacity and systems management and corrective actions. Understand, apply and create awareness of regulations and legislation and enforce adherence.
• Provide leadership insight and influence, succession planning and organising, coaching and upskilling team.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• An Advanced Diploma or Bachelor’s Degree in Finance, Accounting, Economics, or any other relevant financial field.

Minimum Experience Level

• 10 years Banking Experience with majority of that experience being in a Commercial Banking environment.
• 6-10 years' experience in people management,client facing in retail banking environment.

Technical / Professional Knowledge

• Financial Accounting Principles
• Performance management
• Relevant regulatory knowledge
• Governance, Risk and Controls
• Management information and reporting principles, tools and mechanisms
• Organisational behaviour theory
• Communication Strategies
• Client Service Management
• Diversity management
• Talent management

Behavioural Competencies

• Customer Focus
• Communication
• Earning Trust
• Facilitating Change
• Building Partnerships
• Aligning Performance for Success

Closing Date :16 September 2026

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Job Purpose

• To create a blue print for Sales and Client Experience in a functional environment, deliver on the Segment Client Value Proposition (CVP) and Value Delivery System (VDS) nationally, collaborate, deliver customer experience, share of wallet and market share in line with  Personal and Private Banking (PBB) strategic objectives.

Job Responsibilities

• Design, implement & drive execution of the divisional sales & service strategy and meet financial goals.
• Design the relevant target methodology and communicate the divisional goals.
• Forecast, achieve, manage & analyse performance targets.
• Keep abreast of competitor activities & conduct market research, benchmark industry best practices & apply CVP.
• Enhance the credibility & value-add of the function.
• Provide sales leadership, intelligence & solutions.
• Identify opportunities to enhance revenue streams, profitability and reduce financial risk.
• Provide insights on functional, sales & financial management reporting and produce relevant reports.
• Support & align Provincial General Managers/Executive Stakeholders, with segment businesses through effective matrix management and execute relevant projects.
• Drive the Digital strategy aligned with EWCO roadmaps and agree on success measures.
• Design and execute an eco-system acquisition strategy for the Division.
• Monitor, build, maintain and influence relationships with internal & external stakeholders to meet client needs and expectations.
• Ensure operational & strategic engagements & be a trusted advisor to stakeholders.
• Design and execute an agile Client Experience (CE) strategy aligned to changing client behaviours.
• Design and agree on the measurements of Client Experience within the Channel.
• Build a Business Leadership Persona across clusters and segments and be a Nedbank Brand Ambassador.
• Collaborate with Marketing to localise effective marketing strategies within the Division to ensure main banked client growth.
• Monitor achievement of function goals, track daily performance and identify potential gaps/ improvement opportunities considering stakeholder feedback.
• Review, align, and improve division sales policies, processes & procedures to all regulatory requirements.
• Manage & embed world class risk practices.
• Manage the recognition process for the business on Client Experience.
• Deliver a world class service through others by driving a client centric culture.
• Drive the people strategy and create a high performance culture aligned to Nedbank's vision and values.
• Manage performance and ensure accountability through direct reports.
• Participate in the recruitment and selection of senior staff.
• Empower team to make decisions and recommend tailored solutions to business unit specific problems, through coaching and mentoring practices.
• Monitor service levels, obtain stakeholder feedback & identify improvement opportunities.
• Contribute in the development of recruitment criteria and training needs for all Sales roles.
• Instill an agile and client centric culture through relevant competencies to deliver the divisional strategy.
• Drive divisional Transformation Plans through consultation with HR.
• Develop and implement a strategy to build a differentiated culture of improvement and innovation by analysing relevant surveys and information.
• Drive corporate citizenship & participate in corporate citizenship initiatives.
• Identify areas of resource inefficiencies & promote optimisation.
• Support staff through employee wellbeing initiatives.
• Embed a culture of functional flawless execution within the team.
• Ensure change management is implemented for all initiatives within the Sales & Service function.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• B.Comm degree in Business or Commerce ; FAIS qualification, Key Individual (KI).

Minimum Experience Level

• 10 years exp in financial services with elevated experience with banking
• Material experience in financial services and associated consumer-facing industries, 5 years experience in sales functions ideally in banking, track record of delivering substantial requirements in performance, ideally in a sales function.

Technical / Professional Knowledge

• Strategic planning
• Financial Accounting Principles
• Change management
• Performance management
• Business administration and management
• Management information and reporting principles, tools and mechanisms
• Communication Strategies
• Client service management
• Diversity management
• Stakeholder management

Behavioural Competencies

• Business Savvy
• Cultivating Networks and Partnerships
• Entrepreneurship
• Strategic Influence
• Inspiring Excellence
• Customer Focus
• Motivating the Sales Organization
• Establishing strategic direction

Closing Date: 14 September 2026

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Job Purpose

• The Sales Manager in a broker channel is responsible for driving revenue growth through tactical sales execution, leading high-performing teams, managing relationships, and ensuring compliant, client-centric delivery—while balancing commercial outcomes with governance and operational excellence.

Job Responsibilities

Sales Strategy & Commercial Delivery

• Execute the sales strategy aligned to broker channel growth objectives
• Set sales targets (volume, revenue, margin, product mix) for the team
• Drive new business acquisition and retention strategies with each of the Risk Advisors to ensure delivery against the targets 
• Assist to unlock new market opportunities, partnerships, and broker relationships with the Risk Advisors 
• Monitor competitor activity and adjust team strategy accordingly
• Ensure alignment with commercialisation priorities (campaigns, product launches, cross-sell initiatives)

Team Leadership & Performance Management

• Lead, motivate, and manage a team of Risk Advisors 
• Set clear KPIs and performance expectations for each individual Risk Advisor aligned to Nedbank Insurance Broker Channel deliverance 
• Conduct monthly performance reviews, coaching sessions, and pipeline reviews
• Address underperformance through performance improvement plans
• Build a high-performance sales culture focused on accountability and results
• Oversee recruitment, onboarding, and skills development

Sales Operations & Pipeline Management

• Manage for the team and each Risk Advisor the end-to-end sales pipeline:  Lead generation | Prospecting | Quotation | Closing and Post-Sale follow up
• Ensure effective use of dashboards for tracking and reporting
• Monitor conversion rates, productivity metrics, and turnaround times
• Drive adherence to standardized sales processes and disciplines
• Drive cross sell / upsell in client portfolio to avoid single policy holdings (example: Guarantee’s)

Broker & Stakeholder Relationship Management

• Build and maintain strong relationships with: Internal stakeholders (Technical, Broker Support, Claims, Compliance, Stakeholder Management KAM) and External insurance providers, Banking partners
• Act as escalation point for key client or broker issues
• Support brokers in deal structuring and complex solutions
• Drive broker engagement, loyalty, and retention
• Client Experience & Retention
• Ensure delivery of a seamless and positive client experience
• Monitor client satisfaction, complaints, and retention metrics
• Identify trends in cancellations, declines, and lost business
• Implement initiatives to improve: Client onboarding | Service turnaround | Product fit and value proposition

Job Responsibilities Continue

Compliance, Governance & Risk Management

• Ensure adherence to: FAIS regulations and advice standards (ROA compliance) and Internal governance policies and audit requirements
• Monitor and manage compliance risks within the sales process
• Ensure team maintains valid accreditation and licensing
• Support audits and implement remediation actions where required

Financial & Budget Management

• Manage expense control
• Track revenue performance vs target for region and at Risk Advisor level 

Reporting & Insights

• Produce and present regular sales performance reports (weekly/monthly)
• Provide insights on: Sales trends | Pipeline health | Conversion rates | Market dynamics
• Present updates to Manco / Divco / leadership forums
• Use data to inform tactical and operational decisions

Product & Solution Enablement

• Ensure team is fully enabled on: Product features and rules | Underwriting criteria
• Support product development feedback loops based on market insights
• Drive uptake of new products and enhancements
• Ensure alignment between sales and product capability
• Coaching, Capability & Culture Development
• Develop sales capability frameworks and training plans for bottom performers 
• Coach team on: Sales techniques | Negotiation skills | Client engagement
• Foster a culture aligned to: Customer-centricity | Compliance discipline | High performance and collaboration
• People Specification

Essential Qualification - NQF Level

• Matric / Grade 12 / National Senior Certificate
• RE 5 and RE 1
• Class of Business: Personal and Commercial Lines
• Up to date CPD
• Bachelors of Degree (preference)

Essential Certifications

• FAIS Regulatory Examination 1 qualification
• FAIS representative and preferably a Key Individual

Minimum Experience Level

• Minimum 4 - 5  years experience of managing a sales team within the Broker Channel. 
• Strong people management experiene (a minimum of 15 people)
• Strong Commercial Lines Product experience (Non-negotiable)\
• Intermediary experience

Key KPI's linked to the role: New Business Production (NBV / GWP)

• Conversion Rates
• Pipeline Coverage Ratio
• Retention / Persistency Rates
• Average Premium / Case Size
• Cost-to-Acquire
• Compliance Scores (ROA, audit findings)
• Advisor Productivity (per head metrics)

Behavioural Competencies

• Becoming a Business Advisor
• Building the Sales Team
• Building Trusting Relationships
• Coaching the Sales Team
• Driving for Results
• High-Impact Communication
• Making Sales Operations Decisions
• Motivating the Sales Team

Closing Date: 18 September 2026

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Job Purpose

• To provide senior financial expertise within the Nedgroup Financial Advisory Finance function by delivering high-quality financial reporting, advanced accounting, and robust financial oversight; enabling informed decision-making and ensuring strong governance and control.
• The role partners closely with Financial Managers and key stakeholders to strengthen Nedgroup Financial Advisory finance capability, enhance processes, and support the delivery of strategic objectives across the Nedgroup Financial Advisory environment.

Job Responsibilities

Nedgroup Financial Advisory Financial Management & Reporting

• Process and reconcile commission earned by advisors during the month to bank statement(s).
• Perform reconciliations bank statements and bank statements to product provider tapes.
• Analyse commission performance and provide meaningful insights to support decision-making.
• Ensure completeness and accuracy of commission-related financial data and reconciliations of key Balance Sheet accounts.
• Prepare accurate financial reporting for the Nedgroup Financial Advisory business, including monthly, quarterly, and annual deliverables.
• Prepare accurate financial reporting notes for interim and financial year-end.

Investment Accounting & Technical Oversight

• Take ownership of accounting for commission earned, employee costs of advisors including post-retirement benefits related investment portfolios valuations, and related reconciliations.
• Review complex transactions and ensure correct accounting treatment in line with IFRS and relevant standards.
• Act as the technical escalation point for Nedgroup Financial Advisory commission-related accounting queries.

Operational Oversight & Review

• Oversee and review outputs from Financial Officer(s) supporting the Nedgroup Financial Advisory function.
• Ensure timely and accurate execution of day-to-day financial processes and reporting deliverables.
• Strengthen controls and improve the quality of financial information produced within the team.

Controls, Risk & Compliance

• Ensure adherence to internal controls, governance frameworks, and regulatory requirements within the investment environment.
• Support internal and external audits, including preparation of required schedules and resolution of audit findings.
• Identify, assess, and mitigate financial and operational risks.

Stakeholder Engagement

• Partner with Nedgroup Financial Advisory operations and IT teams, finance leadership, risk, and compliance stakeholders to support business objectives.
• Provide financial insights and guidance on Nedgroup Financial Advisory performance and implications.
• Participate in key forums and discussions relating to Nedgroup Financial Advisory finance matters.

Process Improvement & Optimisation

• Identify opportunities to enhance processes, controls, and reporting efficiencies within Nedgroup Financial Advisory finance.
• Support implementation of system improvements and finance transformation initiatives.
• Drive standardisation and automation of investment reporting processes.

Team Support & Capability Building

• Provide guidance, mentoring, and technical support to Financial Officer(s).
• Contribute to building a stronger Nedgroup Financial Advisory finance capability within the team.
• Support the Financial Manager in delivering on operational and strategic finance objectives.

Cross-functional Alignment (WMSA context)

• Collaborate across WMSA finance teams especially, Private Wealth to ensure alignment and consistency in reporting and processes.
• Support structural changes and realignment within the finance function.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BCom Honours in Accounting / Finance or equivalent
• Professional qualification (CA(SA), CIMA, or equivalent) advantageous

Minimum Experience Level

• 3 - 5 years in financial management preferably in the financial services industry.
• 2 years’ experience financial control of Commission based industry and Financial Planning\Wealth Management (advantageous).

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Cluster specific operations
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Microsoft Excel
• Microsoft Powerpoint

Behavioural Competencies

• Building Customer Loyalty
• Communication
• Decision Making
• Initiating Action
• Managing Work
• Quality Orientation

Closing Date: 10 September 2026

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Job Purpose

• To administer tax calculations and submissions and to add value to the business to create value for our clients.

Job Responsibilities

• Ensure that agreed dates and standards set by SARS are met by performing a reconciliation of the tax balances, tax register, trial balance and General Ledger accounts.
• Obtain and collate information to complete pre-death, at-date-of-death and post-death taxes.
• Make appointments with SARS and upload supporting documentation to ensure that details are updated with SARS at all times.
• Prepare reconciliation of taxes for review and sign-off by the business by ensuring all work meets the standards for quality, quantity, turnaround times and due dates in line with risk and compliance requirements.
• Maintain data on reporting systems for all clients.
• Remain cost aware and reduce non-value-adding work and waste by reconciling SARS accounts to avoid possible penalties and interest due to SARS.
• Ensure that annual submissions to SARS reconcile and balance back.
• Meet client needs consistently by addressing and resolving all service desk queries either with SARS or eFiling.
• Resolve any outstanding queries and concerns arising from tax-related issues by participating in monthly meetings.
• Build constructive internal relationships and support internal stakeholders from various clusters across the bank on tax compliance issues by advising on the correct treatment of certain payments.
• Ensure that payments are made timeously to SARS by adhering to deadlines and quality standards.
• Perform reconciliation on shares in respect of provision payments to SARS by making use of appropriate resources.

Job Responsibilities Continue

• Ensure compliance with tax law by capturing on eFiling, submitting the return and making payments of the liability according to relevant policies, standards and procedures.
• Ensure compliance with internal controls and take corrective action when necessary for all payments to SARS by conducting a consolidated reconciliation of the various payments.
• Identify and resolve problems by conducting a post-reconciliation of data to ensure that correct payments are made to entities and SARS according to tax periods.
• Keep abreast of legislation and other industry changes that impact the role by reading relevant newsletters and websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with the team and stakeholders.
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with the team.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Advanced Diploma or Degree in Accounting and/or Taxation

Minimum Experience Level

• 1–2 years’ tax administrative experience in the financial or banking sector
• Experience with Deceased Estate and Trust taxes is essential

Technical / Professional Knowledge

• Microsoft Office
• Administrative procedures and systems
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls

Behavioural Competencies

• Customer Focus
• Work Standards
• Collaborating
• Communication
• Managing Work
• Building Partnerships

Closing Date - 17 September 2026 

go to method of application »

Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

People Specification

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

Advert closing date: 14/09/2026

go to method of application »

Job Purpose

• To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future state by applying the principles of business analysis, according to the requirements classification schema, from a diverse array of multi-functional perspectives with an agile mindset.
• Complete complex tasks or larger, well-scoped challenges independently and identifies appropriate actions that have been provided to address a business challenge. Pair with Product Designers (CX/UX), Business Architects, Testers (QA), Business data Managers (BDM) and key roles in the requirements value chain.  
• Apply the principles of Product Ownership Analysis and the strategy-to-execution framework.

Job Responsibilities

• Conduct iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on large/complex enterprise initiatives.    
• Conduct elicitation and collaboration tasks to obtain information from stakeholders.   
• Conduct requirements analysis and design definition to structure, organize, specify and model requirements and designs. 
• Conduct Requirements Life Cycle Management  tasks to manage and maintain requirements and design information from inception to retirement 
• Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need and the scope of the solution.
• Conduct Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value.
• Execute according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies and practices.
• Analyse and document requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements.    
• Understand the portfolio's strategic themes, product roadmap, vision, KPIs and metrics, and align requirements accordingly.    
• Understand all elements of the program and team backlog and align requirements accordingly.    
• Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs and participate to define the proposed solution.    
• Use visual diagrams and collaborative games to model scope, interfaces, story context, data flows, processes, retrospectives and dependencies across projects.    
• Decompose and document epics, features, themes, hypothesis statements, PI objectives and user stories by identifying gaps, missing stories and acceptance criteria, scenario development and all requirement categories.    
• Own decomposition of portfolio epics, features, elicitation, analysis, story writing and acceptance criteria writing throughout the requirements value chain.
• Collaborate/co-create process and capability alignment by pairing with the PE and Business Architect.    
• Support the team in working on impediments and spikes and enabler epics, enabler stories, and synthesise the data to articulate requirements.
• Work with development/QA to identify test cases/scenarios, conduct user acceptance testing and train the trainer/user and support change management commercialisation.    
• Conduct/participate in Backlog Refinement, prioritisation, WSJF, and increment planning and drive Devops and Built-in quality principles.    
• Analyse/document data requirements and model data flows through all seven product dimensions on a solution/program level by pairing with BDMs.    
• Foster stakeholder relationships and engagement for discovery and delivery, backlog refinement, dependencies and enterprise delivery up to senior level.    
• Conduct system demos and contribute to I&A and offer and implement suggestions for improvement.    
• Actively participate and lead program/squad ceremonies by pairing with Scrum Masters, Agile Coaches, Product and BITE Owners.    
• Drive minimum viable thinking, continuous deployment and integration.    
• Ensure early remediation by reducing waste, rework, identify risks, issues.

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• IT qualification,  Certificate in BA endorsed by IIBA , Safe Certification 

Essential Certifications

Preferred Certifications

• IIBA endorsed 

Minimum Experience Level

• 5 - 8 years
• BA experience, manage multiple IT Projects and exposure to complex  projects, business exposure, industry exposure. 
• Guiding others on how to effectively use common techniques. Demonstrate these skilled proficiency descriptors.

Technical / Professional Knowledge

• Research methodology
• BA Body Of Knowledge
• Business writing skills
• Agile Concepts
• Data and Business analysis
• Process Engineering Skills
• Global business analysis Trend
• Business Analysis Descipline , Techniques and Practices
• Microsoft Office Product

Behavioural Competencies

• Decision Making
• Building partnerships
• Technical/Professional Knowledge and Skills
• Initiating Action
• Continuous Improvement
• Customer Orientation

go to method of application »

Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• 1 - 2 years Nedbank Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

Advvert closing date: 14/09/2026

go to method of application »

Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• 1 - 2 years Nedbank Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

Advvert closing date: 14/09/2026

go to method of application »

Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• 1 - 2 years Nedbank Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

Advvert closing date: 14/09/2026

go to method of application »

Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• 1 - 2 years Nedbank Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

Advvert closing date: 14/09/2026