Job Opportunities at PricewaterhouseCoopers (PwC)

Job Description

• You will partner with managers and senior business leaders to understand learning and development needs and design and deliver solutions that align with our business objectives.
• Collaborate with business stakeholders to identify the specific L&D needs and skills gaps, as well as the most appropriate way to respond to their needs.
• Engage with various vendors and Alliance Partners to obtain training tokens and other free training certificates and initiatives.
• You will work with team leaders and coaches to understand the people development requirements within business units that you are responsible for and translate these requirements into programmes that support both the business strategy and the individual’s career path.
• Through alignment with the Consulting people strategy you will develop and deploy skills curricula that meet the needs of business.
• Prepare training plans for the respective delivery areas and manage the execution thereof.
• When new courses are needed, source vendors, facilitators and materials.
• When necessary, design, develop and deliver training programs, including e-learning, virtual training, and instructor-led training, that meet the needs of our employees.
• You will leverage our global network of L&D expertise to recommend learning solutions, frameworks and opportunities that ensure optimum results in a fast paced environment to provide excellence in L&D projects.
• You will work with the broader L&D team to define measurement strategies that link the L&D programmes to tangible benefits and return on investment, improving the impact of reporting on training in Consulting.
• Design and draw reports on completed training and interpret the data in a useful, simple format to be understood by business.
• Prepare data analysis and insights from the reporting.
• Draw reports on Compliance training completion as according to the Business School policy and procedures.
• Drive Learning technology in the business unit where applicable.
• Stay current on industry trends and best practices related to Learning and Development.
• Team player who is willing to work hard to build strong and productive relationships at all levels across the firm
• Ability to translate a L&D vision into tangible deliverables;
• Have a working knowledge of learning methodologies;
• Ability to run effective meetings with stakeholders from all levels – structure and facilitate meetings, interviewing skills
• Advanced level of Excel and PowerPoint

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Job Description

• The primary focus is to provide 1st and 2nd line technical support in a client facing environment in order to achieve high levels of customer satisfaction.

Principal Accountabilities

• Logging Incidents/Requests;
• Provide desk-side support as assigned from the Service Desk;
• Provide Walk in Centre Support, including but not limited to:
• Computer set-ups;
• Computer hardware repairs;
• Printing;
• Asset Management;
• AV/VC Support;
• Local LoS Software support;
• Network cabling;
• Deliver a professional and consistent level of service that provides resolutions within agreed deadlines;
• Promote an environment where the business receives outstanding client service;
• Assist with Support documentation review and revision;
• Develop and maintain strong working relationships with key staff and managers in the business and in other teams within IT;
• Work collaboratively with Service Desk and support teams;
• Undertake service analysis, proactive service monitoring or project activities as assigned;
• Identify repeat incidents and contribute to provision of comprehensive Known Error Records and solutions articles as support tools for other support staff.

Minimum Qualifications

•  Grade 12 / Matric : Essential;  
•  Comptia A+  : Essential;
•  Comptia N+  : Essential; 
•  MS Office – Intermediate : Essential; 
•  MS Office – Advanced : Advantageous;
•   MCP / MCSA  : Advantageous.  

Experience and Key Skills

• 2 - 3 years general IT experience;
• Enthusiastic and Interested in the IT field;
• Understanding and proven ability to support IT end users;
• Clear, courteous telephone manner;
• Excellent verbal and written communication skills;
• Task prioritization;
• Self-motivated; 
• Team player;
• Work independently, accurately troubleshoot, diagnose, and resolve customer issues or requests;
• Proactive and resilient;
• Ability to handle pressure situations;
• Ability to prioritize tasks with different levels of impact and urgency;
• Ability to work unsupervised; 
• Encourage interaction;
• Support customers on all levels via email, phone and IM.