Job Opportunities at Roche

The Position

• Roche Diabetes Care in Midrand is seeking a Data Privacy Associate on a 18 month fixed term contract, to be responsible for advising on the legal responsibilities regarding compliance with national and international privacy laws and data security.

Accountabilities

Accountability: Strategic direction & governance

• Provide Assistance in setting the data privacy strategy, as well as the privacy risk and control threshold for the organization.
• Assist in driving compliance to all data privacy laws and regulations and address these requirements early on in new technologies.
• Develop and oversee the application of data privacy policies and standards and maintain these annually.
• Enable compliance with data privacy regulations and foster a data protection culture within the organization.
• Pro-actively conduct data protection impact assessments for the Group’s products, projects and processes.
• Provide guidance on data privacy risk management with key stakeholders and suppliers.
• Partner with organization and Technology to ensure data privacy issues are considered at the outset of new projects, products and initiatives.
• Monitor the evolving data privacy regulatory landscape to keep visibility on trends, and best practices to adequately address current policies or standards.
• Inform and Monitor the organizations Data Privacy risk appetite and changes to it.
• Assist in the develop and maintaining an appropriate operating model to ensure that the data privacy policy requirements are implemented with adequate oversight from the Global Privacy Office.
• Assess the risk on all requests for dispensations, waivers and breaches, and escalate to the Global Privacy Office for consideration.
• Participate in investigations, reviews, approvals, incidents and exceptions to address matters impacting the risk

Accountability: Oversight & reporting

• Monitor compliance with data protection regulations and organization policies
• Continuous engagement with the various regulators and keeping up to date with data privacy regulations.
• Support the data incident response and data breach notification procedures
• Timeously validate and respond to data subject requests received at local level and from Global Privacy Office
• Provide assistance in overseeing data privacy incident and breach procedures and response, including investigation, documentation, reporting, maintenance of records and the implementation of corrective action.
• Oversee the development and/or implementation of training on the policies and standards to deliver compliance and to foster a data privacy culture.
• Assists in the management of and reporting on the status of data privacy risk to internal and, where relevant, external stakeholders, including regulatory bodies.

Accountability: Stakeholder management

• Act as an ambassador with colleagues, regulators and other stakeholders with a view to establishing a leading function within the organization.
• Be registered with relevant regulatory or professional bodies
• Advise stakeholders on the management of relevant data risks, by participating in product/project/change approval and review processes.
• Ensure that proactive and risk-based advice is delivered through effective partnership with others at all levels – the front-office and other infrastructure functions.

Education And Experience Required

• Degree in Legal or NQF Level 6 Equivalent (3 - 5) years’ experience in Compliance, Data Risk Management

Knowledge & Skills:

• Knowledge of Data Privacy Risk Management, Control and Assurance
• Knowledge of relevant local and international regulatory environment including data privacy
• Knowledge of data governance and risk governance frameworks
• Knowledge of Compliance best practice
• Strong leadership Skills
• Intellectual and analytical Skills
• Good verbal and written communication Skills
• Conflict Management skills
• Change Management Skills
• Sound judgment and strategic abilities

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The Position

• Roche Diagnostics in KZN is seeking a Core Laboratory Specialist who will be responsible for meeting market demand, managing working capital components of inventory and reducing supply risks, leading the team to deliver stretch targets and continuously improving processes to achieve company growth targets.

Among other duties, the role will entail:

Business Accountabilities

• Assist Key and Account Managers in the execution of the account strategy & business objectives.
•  Identify new opportunities to further grow our business.
• Ensure Roche remains in a strong position as incumbent supplier with the aim to extend contracts.
• Identify gaps in customer & Roche business processes (such as supply of goods; correction of instrument breakdowns) and seek to solicit remedies  from internal and external stakeholders

Technical Accountabilities

• Adherence to Client Service Level agreement deliverables & ensuring commitments are met by internal & external stakeholders.
• Maintain high level of customer engagement with regular updates and feedback. Identify gaps & suggest possible interventions.
• Providing first-line trouble-shooting on applications issues & maintaining logs in Clarify.
• Faciliate efffective instrument maintenance by ensuring customer-accountability where required (eg. daily maintainance; logging calls through Roche UK Call Centre) & Roche where required (preventative maintenance and breakdowns).
• Provide cross-team technical assistance and support as and when required.
• Lead more complex diagnostic technical challenges with full engagement with customers to achieve customer SLA requirements .
• Plan and facilitate Applications customer workshops, training, and improvement in quality control measures.
• Ensure effective and timely communication of Product Notifications.

Process Accountabilities

• Conduct workflow analysis and efficiency interpretation of the lab, identify gaps and areas for improvement. Facilitate improvement with internal stakeholders and Roche.
• Ensure adherence to relevant instrument's manufacturing standards for maintenance, installation and upgrading plans according to customer needs.
• Ensure efficient communication between the customer and Roche.
• Address any challenges within scope of authority; accountability and customer relations.
• Carry out continuous improvements on processes / systems / operations.

Coaching Accountabilities

• Identify super-users in the laboratory and together with Lab Management (under their lead) identify possible further training & development opportunities.
•  Actively collaborate with colleagues & the laboratory by sharing technical insights and experience on instruments where expertise has been gained.
• Train and support lab technologists

You, as an ideal candidate, will have the following skills, experience and education:

• Required Qualification: ND in the Medical Sciences (NQF 6). A Medical Sciences Degree or BTech would be preferred.
• At least 4 years experience in laboratory practices in Chemistry/Immunology or Haematology or Coagulation or Serology or Hospital point of care.

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What you’ll be working on:

Operations:

• Monitoring and keeping the service level agreed with the business, for Onsite support (Incidents and Requests fulfilments, according to ITIL best practices).
• Reaching top ratings on customer satisfaction for End-User Services, Ensures that end users and Local management are satisfied with IT support and services received.
• Supporting the timely implementation of Global/Regional IT  initiatives at the site.
• Providing support & guidance for onsite services (e.g. events and meetings). Drive the user experience and promote best practice.
• Interfacing with and supporting the IT Areas with infrastructure strategy and activities.
• Providing Local, Regional and Global support for IT projects.
• Ensuring the timely implementation of Global/Regional/Local initiatives and IT projects.
• Proposing opportunities to optimise our service delivery using Global guidelines as a reference.
• Supporting incident and request management and measuring performance against agreed SLA’s.
• Managing service providers and vendors that we use to deliver services, including contract management and service reviews.
• Leading and delivering global/local network infrastructure, telephony, workplace, client hardware and employee experience projects and deployments, including the measuring of success and adoption of these solutions.
• Managing and maintaining the hardware inventory end to end process. 

Collaboration:

• You will be working as part of an agile team with whom you need to be focused on creating great employee experiences in the way our colleagues interact everyday with innovative technology and digital services in our workplace.
• Leading and supporting Business Continuity activities.
• Partnering with key business stakeholders, analysing business requirements and choosing solutions to our challenges, deploying solutions and contributing to the marketing and change management campaigns to ensure high adoption of these new solutions.

Communication:

• Developing and executing proper communication strategies of the IT services and projects.
• Proactively coordinating with IT Areas for communications to be sent to the end users.
• Building up a communication pathway across the squad product teams, ensure the messages coming from the squad and product teams are consistent across all communication channels and reviews the communications prior sending them to the business colleagues.

Adoption:

• Creating a great IT experience to make the business most efficient in using our latest Collaboration Suite ecosystem in line with our agile principles.
• Ensuring onboarding Roche new hire’s readiness so that they gain the most possible value out of the Roche IT Products.

Policies and procedures:

• Following defined working processes and standards in the execution of daily duties.
• Ensuring compliance to Global standards at a Local level.
• Constantly evaluating actual needs and reflect them in the forecast events.

This challenging role requires the following qualification & experience:

• Must have BA or BS degree in Computer Science, Engineering or related discipline or recognition of prior working experience which is equivalent. 
• 3 to 5 years’ experience in providing onsite and/or remote technical support to end users in PC and Mac environments with experience across multiple domains. 
• Experience with a proven track record of running high performing environments, and professional experience in the area of operational IT services in multiple fields of technical experience.
• Understanding of Roche-supported operating systems, devices and applications,  including the Google Suite of Applications, MS Office, etc. would be an advantage.
• Knowledge of network concepts (e.g., TCPIP, Windows/Mac Networking, Wireless,  Ethernet). 
• Must have a good understanding of web conferencing and mobile technologies, and an  understanding of audio-visual equipment as it relates to PC/Mac platforms. 
• Experience with the Service Now ticketing system and troubleshooting hardware /software /mobile devices. 
• Excellent working knowledge of the ITIL Incident Management processes in an IT  service delivery environment. 

This challenging role requires the following skill set: 

• Must be highly accountable and results-oriented. Persistence, resourcefulness, drive  and ability to work proactively. Must have outstanding customer service & interpersonal  skills and have the ability to work in a team environment or independently. 
• Must be able to provide resolutions to a variety of technical problems of moderate scope  and complexity. 
• Must be able to communicate clearly with technical and non-technical audiences, both  verbally and written. 
• Must have strong organisational and multitasking skills, along with the ability to  prioritise tasks among many competing requests. 
• proactiveness, can-do attitude  (always have a solution to every problem), swiftness in response and agility to the vast changes of market dynamics.
• Willingness to help and share experience demonstrates the right mindset to collaborate across affiliates and is a great example of the networked ways of working that we all at Roche aspire to.
•  high sense of responsibility, accountability and a sense of belonging
• Customer centricity, strategic agility skills.
• SCRUM Master certification is preferred.
• Innovative and creative problem solver highly accountable, agile and with an outcome-oriented mindset. 
• Good interpersonal communication skills, organisational and time management skills, demonstrates a high aptitude for learning
• Has good networking skills, builds strong relationships with people both in the direct team and wider organisation and enjoys working as part of highly collaborative teams.
• Can influence decisions within areas of expertise and able to presents technical solutions or issues to management & project teams in non technical language
• Can lead Onsite Service implementation projects and engaged with colleagues as part of implementation teams
• Lead and contribute to operational and infrastructure projects across sites by working with Roche colleagues and external suppliers and vendors. Be confident in managing suppliers and holding them to account for project and service delivery
• Has strong IT Service Management capabilities and can identify and drive continuous improvement initiatives in the services and technology solutions we use
• Flexible to work outside of normal working hours and prepared to undertake occasional international travel.
• Customer-centric mindset, proactively understand the customer, anticipate their needs and meet their expectations.