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Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilfu...
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Qualification & experience
⦁ Grade 12
⦁ Related qualification in data science preferable (maths and statistics)
⦁ Relevant accreditations in tools, applications (i.e.: Python, R, SQL, etc)
⦁ Preferably 6 months-1 year working experience in data analytics code and data extraction/reporting
Knowledge and skills
⦁ MS: Excel, Word, PP, Outlook, Access
⦁ Pandas (Python), R
⦁ Standard Data storage reading/writing: SQL, flat files including CSV
⦁ GLM modelling and Machine learning techniques
⦁ BI and Big Data tools would be an advantage: Hadoop, MapReduce, Hive, Pig, Data streaming
Business
⦁ MWL business operating model
⦁ Data modelling
⦁ Data storage and transformation
⦁ Database design and management
⦁ Architecture and Infrastructure management and enablement
⦁ Data Science solutions for Big Data problems.
⦁ Data governance and security
⦁ MIS and reporting
⦁ Business modelling and feature engineering
Personal attributes
⦁ Analytical, detail minded, accurate
⦁ Structured and systematic
⦁ Innovative in looking for ways to improve process/practice
⦁ Proactive, initiates actions
⦁ Communication skills
⦁ Planning and structuring
⦁ Collaborator
⦁ Eager to learn
⦁ Problem solver
Qualification and Experience
- Degree or Diploma with 1 to 2 years experience.
- Knowledge and Skills
- IT Data Analysis
- Data Collection
- Data Mining
- Advanced analytics to address business requirements
- New technologies and methodologies
- Personal Attributes
- Interpersonal savvy - Contributing independently
- Decision quality - Contributing independently
- Optimises work processes - Contributing independently
- Plans and aligns - Contributing independently
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What will make you successful in this role?
Qualifications and experience
- At least 7 years’ experience as a Business Intelligence analyst
- Strong SQL skills required
- Experience in the Financial Industry preferred
- Experience in building data warehouse solutions advantageous
- Honours degree in business/ information technology preferred
- Exposure to Marketing analytics, Customer analytics, Strategy development, Digital campaigns, Report development, Product analytics, Customer development and Client engagement advantageous
- Experience in agile development desired
- Experience working with Business Intelligence and reporting packages (like SAP Lumira, SAP Web Intelligence) preferred
Competencies
- Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Business Insight: Applying knowledge of business and the marketplace to advance the organization’s goals.
- Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders.
- Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear.
- Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Attributes
- Assertive
- Honesty, integrity and respect
- Teamwork
Qualification and Experience
- Degree or Diploma with 10 to 12 years related experience.
- Knowledge and Skills
- Profile source data and determine all source data and metadata characteristics
- Advanced analytics to address business requirements
- Vendor Management
- Data Warehouse Modeling
- Statistical analysis and data
- Personal Attributes
- Manages complexity - Contributing through others
- Tech savvy - Contributing through others
- Plans and aligns - Contributing through others
- Optimises work processes - Contributing through others
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Qualification & Experience
- Relevant tertiary marketing/sales/financial/investment qualification
- At least 5 years’ experience in a Business Development or Sales/Marketing role
- At least 3 years previous experience in the Corporate Health industry specifically with consulting and marketing experience
- Exposure to and familiarity with the corporate employee benefits industry
Knowledge and Skills:
- Health & Wellness products & regulatory environment
- Excellent communication and relationship building skills
- Conflict resolution and negotiation skills
- Responsible with a high level of accountability
- Client focus
- Professional profile
- Excellent report writing skills
Knowledge and Skills (continues)
- Effective time management skills
- Self-motivated with a strong focus on delivery
- Conceptual thinking skills
- Must be able to work under pressure, Individually or as member or a team
- Innovative thinker with good problem-solving skills
- Flexible and Able to adapt to change
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What will you do?
The position includes, but is not limited to, validation of all service/claims decisions with high & medium merit indicator, which may include interviewing witnesses, review of reports, towing operators, making recommendations and administration, liaising with service providers. Participation in claims committee meeting to drive fair outcomes. Liaising with Ombudsman Schemes. Handling of admin and/or call requests from complainants. Writing detailed responses to complainant and Ombudsman Schemes. Handling and resolving all complaints from any clients and service providers on claims and service matters.
What will make you successful in this role?
- LLB Degree / BCOM law
- Minimum 3 years in the STI (Short Term Insurance) environment
Essential requirements/ Characteristics
- Good understanding of MiWay’s business rules, claims philosophy and business processes and ability to apply same
- Comprehensive knowledge of the PPR and TCF
- Report drafting skills
- Knowledge of insurance law / principles
- Knowledge of law of contract / principles
- Knowledge of MiWay’s products and services, including the underwriting manual
- Analytical thinking
- Good understanding of TIA and IPA system.
- Attention to detail
- Excellent written and communication skills
- Excellent oral communication skills
- Good argumentative skills
- Deadline orientated and the ability to multi-task and cope with pressure
- Good attendance record
- Good MS Office Skills
- Self-motivated and inspire others and the motivation and desire to excel
- Goal and solution orientated with an innovative mind-set
- Honesty, integrity and represents and lives all the MiWay Values at all times
- Fluency in English and other African languages will be an advantage
- Understanding of team dynamics
Competencies required
Presentable and well groomed
- Proficiency in English
- Honesty
- Energy
- Integrity
- Open and friendly
- Initiative
Knowledge and Skills
- Claims administration
- Claims settlements of a complex nature
- Payment approval and rejections
- Operate within claims guidelines and compliance
- Coach and mentor less experienced short term claims clerks
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Deliverables include, but will not be limited to
- Building, implementing, and maintaining of sales propensity models
- Continuous improvements to model building and implementation methodology
- Data analysis and reporting focusing on Sales operations and performance
- Identifying, designing, and piloting different lead performance initiatives
- Collaborating with external providers on methods to better utilise and optimize leads
- Performing the monthly Outbound lead selections on internally scored datasets
- Design strategies on optimizing lead usage across company sales channels
- Assistance with ad-hoc operational and sales related queries
Competencies Required
- Analytical and critical thinker with a curious mind
- Attention to detail
- Understand the underlying statistical theory used for predictive/classification modelling
- Programming skills in MS SQL, Oracle, Python or R is advantageous
- Agile and willing to change priorities as business needs change
- Able to work alone and in team
- Able to explain complex concepts in a very simple manner
Knowledge and Skills
- IT Data Analysis
- Data Collection
- Data Mining
- Advanced analytics to address business requirements
- New technologies and methodologies
Personal Attributes
- Interpersonal savvy - Contributing independently
- Decision quality - Contributing independently
- Optimises work processes - Contributing independently
- Plans and aligns - Contributing independently
Method of Application
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