Job Opportunities at Santam Insurance

Who are we?

• Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. 

Programme Information

• Our graduate programme is designed to contribute to your development primarily as follows:
• Through our customised onboarding programme, we will settle you into Santam within the first 100 days and set you up for success. You will be immersed in a series of accredited learning assets covering areas meant to anchor you in your journey of 24 months, while we expose you to the latest curated online content addressing our DNA embedded in five Santam core competencies.

Santam core competencies:

•     Collaborate
•     Cultivate innovation
•     Client focus
•     Drive results
•     Flexible and adaptable

If we are to be found ready for future challenges, we want to focus and be deliberate about building these competencies in our people and coupled with that is to prioritise development in leadership capabilities as well.

FutureFit competencies:

•     Creativity and problemsolving
•     Analytical thinking
•     Resilience
•     Dealing with ambiguity and complexity
•     Digitally savvy

You will be given access to areas of specialisation, as we continue to build your leadership attributes that we want to see in the future.

Electives – Exposure to technical areas of specialisation in shortterm insurance as required by your future role, all along being supported through subject matter experts and oneonone coaching as you endeavor to cement your development through business informed learning projects.

Programme Duration:    24 months (2 years)

Start date:        1 March 2022
 

What criteria makes you eligible to apply?
We are looking for exceptional young talent (between the ages of 22 – 30) who want to make a difference.

•    Applicants must be in possession of a degree in the following fields:
1.    Insurance/Risk Management/Law
2.    Actuarial Science/Tax/Marketing
3.    Mathematics/Statistics/Data Science
4.    Finance/Accounting/Economics
5.    Chemical / Civil Engineering
6.    Computer Science/Information Technology/Human Resources
7.    Agriculture/Hydrology/Geomatic

* Applicants with postgraduate qualifications (Honours/Masters) are welcome to apply.

Personal Attributes

• Plans and aligns  Contributing dependently
• Communicates effectively  Contributing dependently
• Action orientated  Contributing dependently
• Optimises work processes  Contributing dependently

Build a successful career with us

• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Being resilient  Contributing dependently
• Customer focus  Contributing dependently
• Collaborates  Contributing dependently
• Cultivates innovation  Contributing dependently
• Drives results  Contributing dependently

Turnaround time

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

• The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.

go to method of application »

What will you do?
Santam Operations, Personal Lines Contact Centre, have a career opportunity available for a Client Service Consultant based in Auckland Park. 

A Client Service Consultant is responsible for the provision of new quotations or the execution of policy specific amendment requests,
 while adhering to underwriting criteria and profiling the client. The Client Service Consultant is furthermore responsible for advising clients on all aspects of their policy needs.
 

What will make you successful in this role?
This role is focused on, but not limited to; servicing broker requests, including enquiries.

•     Execute broker request within agreed timeframes, quality standard and legislation guidelines;
•     Dealing with issuance of new policies or policy maintenance amendments;
•     Dealing with general insurance and policy specific enquiries or sales thereof;
•     Managing client expectation on expected turnaround times for submitted requests;
•     Ensuring and delivering accuracy of broker requests;
•     Providing effective, efficient and professional service to all clients both telephonically and/or through written correspondence;

QUALIFICATIONS AND EXPERIENCE

•     Matric
•     FAIS compliant: NQF level 4 consisting of a minimum of 30 credits
•     Minimum 2 year Personal Lines contact centre experience in a short-term insurance environment
•     Experience in a client service environment
•     Experience in contact centre technology applications
•     Good understanding of basic financial principles, e.g. profit, growth, etc.
•     Good understanding of contact centre processes and SLA’s 

KNOWLEDGE AND SKILLS 

•     Excellent verbal and written communication skills
•     Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
•     Ensure adherence to quality, compliance and accreditation standards
•     Conduct efficient administration
•     Optimising work processes

PERSONAL ATTRIBUTES 

•     Customer Service
•     Team Support
•     Communicates effectively
•     Situational Adaptability
•     Action Oriented
   

One of the competency requirements for an Client Service Consultant is an above average matric pass. Applicants interested in applying for this opportunity are required to include their matric certificate. Applications without a matric certificate will not be considered.

Personal Attributes

• Communicates effectively - Contributing independently
• Action orientated - Contributing independently
• Situational adaptability - Contributing independently
• Optimises work processes - Contributing independently

Build a successful career with us

• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently
• Drives results - Contributing independently

Turnaround time

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

• The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.

go to method of application »

Who are we?

• Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. 

Programme Information

• The Santam Learnership Programme is an entry-level transformation initiative aimed at building a sustainable pipeline of talented people who will support business in meeting its objectives by addressing the present lack of skills within the financial services sector.
• A qualification, coupled with the FSCA regulatory exams RE5, will allow learners to apply for professional membership of the Insurance Institute of South Africa (IISA) in the designation category of IISA Member (MIISA).

Programme Duration: 12 months

Location: Nationwide

Start Date: 1 March 2022

• At Santam it is our desire to have as many young unemployed individuals as possible take up this opportunity. This will present us with a valuable challenge of contributing to investing in our youth as the future of our economy and the country, in the best way we know how – Insurance Good and Proper.
• So please, spread the word, take up on this development opportunity and put Santam to the test!

What criteria makes you eligible to apply?

•     ONLY Applicants in possession of a Grade 12 Certificate with:
•     Minimum pass mark of 50% in English and a Second Language
•     Minimum pass mark of 40% for Mathematics or minimum pass mark of 60% for Mathematics Literacy
•     South African citizen
•     Unemployed
•     Between the ages of 18 - 28
•     Applicants must not be studying with any other institutions while on the Learnership
•     Applicants must not have been on a Short -Term Insurance Learnership through INSETA
•     Persons with a disability must produce a medical note confirming the nature of the disability
•     Applicants must not have more than 1 year work experience
•     People studying towards or in possession of a post-matric qualification (e.g. Higher certificate, National Diploma, Degree, Honours etc.) will not be considered for the programme

* Important: Your responses to the screening questions will be validated during the process. We therefore urge you to answer the questions honestly. 

Personal Attributes

• Communicates effectively - Contributing dependently
• Demonstrates self-awareness - Contributing dependently
• Plans and aligns - Contributing dependently
• Optimises work processes - Contributing dependently

Build a successful career with us

• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Being resilient - Contributing dependently
• Collaborates - Contributing dependently
• Cultivates innovation - Contributing dependently
• Customer focus - Contributing dependently
• Drives results - Contributing dependently

Turnaround time

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

• The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.