Job Opportunities at Woolworths

Introduction

• To partner with the IT Manager and the application teams to ensure the delivery of quality systems solutions that impact across multiple areas in order to satisfy business requirements in line with business strategy. This is a permanent position based at the Head Office in Cape Town City Centre.

Job description

•  Provides input into ITS strategy and relevant systems strategy
•  Collaborates with the IT manager and ensures input into the one year operating plan and projects priority plan in line with ITS strategy and relevant business requirements
•  Provides input into systems related Risk Management Strategies and risk mitigation.
•  Support Systems Manager in the drafting of Technology Roadmaps
•  Collaborate with Architects, Infrastructure, Systems Applications Specialists, System Analysts and Analyst Programmers across WW IT
•  Ensures that solutions adhere to WW architectural, technical standards and principles.
•  Provides application teams with architectural and technical thought leadership.
•  Contribute and participate in the Application Portfolio Service (APS) process to ensure WW IT Application Lifecycle is practice consistently and maintained.
•  Delivers quality systems solutions that meet the business
•  Provide input and guidance to the IT manager and the application teams to ensure identification and delivery of system solutions.
•  Solution design / design reviews to ensure E2E systems integrity.
•  Keeps up to date with best practice and the latest developments
•  Proactively update ITS and the business where relevant
•  Proactively identify and recommend opportunities for delivering new and improving existing solutions to meet the business requirements
•  Identify Service Improvement initiatives, drive implementation and measure benefits
•  Leads a diverse team of resources to effectively deliver solutions on time and budget
•  Advisor, provide Mentorship and Coaching (for level 2 and level 3 support resources)

Minimum requirements

•  3-year IT qualification
•  8-10 years relevant experience 

Additional Criteria

•  Relevant deep application content knowledge.
•  End to End understanding of WW IT landscape.
•  Relevant technical and architectural knowledge including cloud integration.
•  Knowledge and exposure to Blue Yonder Integrated Planning Applications Landscape will be advantageous.
•  Knowledge and exposure to Cloud landscape, Azure, AWS, and GCP. 
•  Exposure to AWS and MS Azure tools.
•  Project management skills.
•  Relevant business knowledge.

BEHAVIOURAL COMPETENCIES

•  Supports the development of business acumen of team through knowledge sharing and upskilling.
•  Factors in retail models and levers in building an effective IT landscape.
•  Benchmarks the competition and other relevant comparison groups.
•  Makes sound technical decisions based on understanding of what is commercially achievable within technological constraints.
•  Leverages research on technology-related concepts, trends and best practices to provide guidance on IT roadmap.
•  Accurately interprets the moods, feelings and reactions of others and adjusts own behaviour to build effective relationships within the organisation and with its business partners
•  Actively listens, interprets and presents messages in different ways to enhance understanding.
•  Appropriately adapts the message, style, and tone of communication to accommodate a variety of audiences.
•  Confidently addresses groups of people, adapting style as appropriate for different audiences.
•  Continually searches for ways to adapt and improve through change.
•  Consciously models appropriate adaptions and encourages it in others.
•  Supports the development of business acumen of team through knowledge sharing and upskilling.
•  Factors in retail models and levers in building an effective IT landscape.
•  Benchmarks the competition and other relevant comparison groups.
•  Makes sound technical decisions based on understanding of what is commercially achievable within technological constraints.
•  Leverages research on technology-related concepts, trends and best practices to provide guidance on IT roadmap.
•  Accurately interprets the moods, feelings and reactions of others and adjusts own behaviour to build effective relationships within the organisation and with its business partners
•  Actively listens, interprets and presents messages in different ways to enhance understanding.
•  Appropriately adapts the message, style, and tone of communication to accommodate a variety of audiences.
•  Confidently addresses groups of people, adapting style as appropriate for different audiences.
•  Continually searches for ways to adapt and improve through change
•  Consciously models appropriate adaptions and encourages it in others

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Introduction

• To provide technical and functional support of the ReconAssist, Hyperion, SFS and RPA applications. Interpret and transform business requirements into well-defined system solutions and technical specifications for Finance. This is a junior-level, 12 month contract position based at the Head Office in Cape Town City Centre.

Job description

•  Analyse current systems solutions and business requirements
•  Interpret and provide input to translate simple business requirements into business requirement definitions and specifications
•  Analyse and evaluate required system enhancements 
•  Design minor enhancements to systems to accommodate business needs
•  Participate in the process design or re-design and assist in translating business / user requirements / processes into less complex system design
•  Design simple system enhancements
•  Change systems specifications based on testing problems / changing requirements
•  Design simple interface enhancements with other systems
•  Deliver to and management of work log tasks
•  Testing of proposed solutions
•  Assist in developing system test plans for system and integration testing
•  Assist in performing systems testing and integration testing, and feedback results
•  Participate in the implementation of new solutions to ensure successful integration into current environment
•  Assist with the creation and hand-over of the system administration procedures
•  Participate in the post-implementation reviews for completed projects
•  Support current solutions
•  Administration, maintenance, and support of current deployment stack
•  Ensure the stability of the existing systems environment
•  Provide first line support to request and incident resolution
• Provide functional input
•  Collaborate with and support ITS and the Business
•  Integrate with relevant business and IT teams
•  Participate in system input to design of user training material 
•  Provide less complex operational support to the business area
•  Create and maintain documentation
•  Develop and maintain all relevant SDLC documentation
•  Document, publish and maintain system design enhancements and all interfaces with other systems

Minimum requirements

•  3 years IT degree/ diploma
•  1-2 years relevant experience
•  Perform Standby on a rotational basis
•  1 to 2 years Application support experience
•  Good working knowledge of Woolworths infrastructure
•  Problem solving skills and systems thinking
•  Working knowledge of Microsoft SQL and Oracle Smart View advantageous
•  Experience in system analysis and design, including documentation.
•  Understanding of the Systems Development Life Cycle and related processes
•  Strong Analytical skills and systems thinking
•  General Financial systems knowledge advantageous
•  Level 1 or 2 support experience

Additional Criteria

•  Knowledge of relevant methodologies (ability to translate business requirements into systems requirements
•  Ability to use technological equipment, programmes and applications to enhance productivity 
•  Displays an innate willingness to learn and keep abreast of current methodologies and technologies
•  Effectively uses existing procedures, processes, and tools to identify and solve routine problems
•  Identifies the information needed to solve a problem
•  Sets priorities with an appropriate sense of what is most important for effective delivery
•  Manages time effectively to accomplish what needs to get done
•  Participates in planning sessions that affect own team
•  Prepares basic presentations that are logically structured.
•  Records and presents basic written information clearly.
•  Speaks clearly and understandably when interacting with others.
•  Works well with people from diverse backgrounds
•  Balances personal needs with those of one’s team
•  Remains focused on task despite changes
•  Recognizes and adopts positive aspects of change
•  Actively engages in change to better understand the effects on own role

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Introduction

• To support and operationalize a successful and sustainable Foodservice strategy. Drive and execute initiatives to optimize selling opportunities for sustainable profit growth.

Job description

• Support and manage conflicting deadlines for multiple competing project priorities in a timely manner, influencing, directing & instructing on site adjustments & trade offs as required.
• Integrate across Foodservices, RED project managers, site construction & installation personnel as well as stores to determine actions to resolve conflict and/or risk as well as root cause to ensure future conflicts can be proactively anticipated & resolved.
• Support and represent Foodservices at site, small works & progress meetings with RED project managers, construction managers & store and regional teams (pre & post launch).
• Support store & regional teams onsite both pre & post launch (including follow up of snags completion).
• JV partner – support our JV partners in supporting the WW Brand from an operational and experience
• Deliver “ready to merchandise” sites to the Store & Foods teams
• Communicate & conduct cyclical equipment rationalisation cycles with RED equipment & warehouse teams identifying obsolete equipment pieces for disposal & removal from the catalogue.

Minimum requirements

• Food Industry interest, knowledge & understanding
• Five (5) years relevant retail or store management experience in FMCG
• Team player
• Practical & determined
• Willingness & availability to travel
• Operational thinking with strong problem-solving skills & the ability to understand cause of problem & develop workable solutions.
• Relationship Building within teams, the ability to build & maintain constructive relationships by active involvement & integration across all WW BU’s & levels of work.
• Conflict & Risk Mitigation, the ability to effectively support conflicting deadlines for multiple competing project priorities in a timely manner, influencing, directing & instructing adjustments & trade offs as required
• Brand Management, the ability to grow and uphold the values of the Woolworths Brand by delivering on our promises with quality, reliability, and consistency.
• Industry Understanding, the ability to interpret industry processes, influences, and complexities.   
• Communication & influencing skills, the ability to integrate with and influence key stakeholders at all levels.

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Introduction

• MAIN PURPOSE To deliver exceptional customer service, by facilitating the entire operations process and team effectiveness throughout the day.

Job description
KEY OUTCOMES

• Demonstrates customer service
• Greets smile and acknowledges customers
• Deals with customer complaints, requests, and queries quickly and efficiently
• Manages till queues effectively in accordance with company guidelines

Applies selling skills

• Meets customers’ needs and expectations by listening to and advising customers
• Offers alternatives to the customer if there is a product quality issue

Effectively processes till transactions

• Performs till point authorizations speedily and efficiently when required
• Processes till transactions efficiently and effectively and in line with till policies and procedures

Effectively manages stock

• Monitors and communicates suggestions around new line sales and gives feedback to relevant departments at Head Office
• Investigates “out of stocks” and feeds back to the relevant stakeholders

Demonstrates product knowledge and standards

• Knows what new lines and promotions have come into the store
• Maintains A4 ticket standards against the weekly catalogue

Adheres to shop-keeping disciplines

• Ensures the store readiness for trade
• Completes Fashion , Beauty and Home checklist

Minimise shrinkage

• Reporting acts of dishonesty related to shrinkage and fraud to your line manager or shrinkage hotline
• Ensures buddy system is in place in your area
• Awareness of suspicious activity in your area
• Reports suspicious individuals in your area to security or management
• Understand and apply password and authorisation policy

Plans, co-ordinates and follows up on activities

• Assists with the training of till operators and ensure the appropriate competence and conduct follow ups on performance and identify development needs
• Identify and co-ordinate all activities in the till operations area and follow up with all staff on their progress on the tasks allocated to them

Demonstrates personal leadership

• Adheres to the uniform policy at all times by wearing a name badge, being well presented and in line with the brand image
• Facilitates game plan meetings 

COMPETENCIES
Communication

• Confidently addresses groups of people.
• Provides strong conclusions and recommendations that are clear from the reports.
• Writes memos, letters, emails and briefs according to professional standards and organisational procedures.

Planning and Organising

• Monitors performance of team members.
• Manages multiple tasks, prioritises and delegate others.
• Sets contingency plans to avoid potential problems.

Detail Orientation

• Maintain high quality standards by monitoring all work areas.
• Provide quality service to all customers.
• Maintain high professional standards within work area.

Customer Service Orientation

• Anticipates and responds to customers' needs fast and effectively.
• Assists in resolving problems before escalating to the next level. Advanced Resilience
• Leads team towards the goal in difficult times and despite setbacks or challenges.
• Identifies and responds to a potentially disruptive situation in order to prevent it from becoming a crisis.

Honesty and Reliability

• Sets high ethical standards and leads by example.
• Plays a key role in shaping organisational ethics and values by defining, communicating and consistently exemplifying them.

Analytical Thinking

• Collates, integrates and analyses all information and reduces it to manageable components.
• Come up with logical and objective conclusions from the data and validate them as the root of the problem.
• Identify different solutions to a problem identified from different reports/situations.

Decision Making

• Evaluates the options available and their impacts and benefits/risks.
• Uses own judgement to decide on the relevant people to include when making decisions.
• Ensures that the decision is actioned and commits within an appropriate timeframe.

Numeracy & Literacy

• Posseses mathematical and language skills needed to cope with everyday life.
• Understands information presented mathematically at a complex level.
• Able to interpret mathematical information that is abstract.
• Able to read, write and understand language on a complex level.
• Able to apply their mind to comprehension of abstract language concepts.

Minimum requirements

• Preferably Grade 12 or equivalent NQF level
• Available and flexible to work different shifts 
• Relevant years of experience in the Retail or Fast Moving Consumer Goods industry will be advantageous

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Introduction

• Maximise trading opportunities by providing accurate forecasts of customer demand through management by exception, optimising inventory management through the supply chain and store catalogues within defined parameters.

Job description

•       Optimise the continuous availability of product in the department to meet customer demand
•       Contribute to the department plan with a specific focus on planning objectives and requirements
•       Develop and manage the department plan in line with planning principles to ensure Food Range (depth & breadth of range) delivers availability, sales and profitable growth
•       Communicate and ensure adherence to all key objectives and priorities from the Category Operating Plan to the department teams
•       Assist department team to prioritise objectives and resources to deliver operating plan, both from a product and people perspective
•       Define, set and monitor product flow models and integrate with Supply Chain and cross functional team to ensure delivery of the department plans
•       Contribute to the Category Scorecards to ensure stretch budgets and targets are set for the department
•       Review department performance against Department Scorecards
•       Integrate with team to set and achieve operational KPI’s – Sales, waste, availability, and financial accountable contribution of the Foods Department.
•       Set, monitor and deliver inventory plans and achieve all inventory targets (Sales, Service levels, Stock cover, forecast accuracy, Waste, Availability) in line with customer availability objectives for the Category Operating Plan
•       Provide input and influence the replenishment processes and key inventory levers
•       Complete the analysis of historical performance to feedback to trading team with regards to opportunities and risks and that these are considered in the development of future plans
•       Participate and influence in all department reviews by ensuring that the Planning KPI’s analysis is ready for the reviews
•       Minimise waste and write offs of product
•       Support the team from a planning perspective to actively ensure that GBJ projects are successful.

Minimum requirements

•       Preferably B.Com Degree/Commercial qualification
•       Ideally 3 – 5 years planning/commercial experience planning
•       Understanding of the respective category is advantageous
•       Good computer literacy, with an above average grasp of all office applications
•       Must have good knowledge of supply chain operations i.e. Suppliers , DC, Stores and understands the supply chain concepts and values
•       Very good analytical and numerical ability
•       Very good planning and organisational ability
•       Very good business acumen, judgement and problem-solving skills
•       Very good team player, demonstrates integration skills in all interactions
•       Ability to deliver good results under stressful situations
•       Proven ability to effectively use a statistical forecasting tool
•       Proven ability to evaluate availability and waste metrics and implement integrated solutions that deliver category profitability targets
•       Good understanding of supply chains/ inventory management systems and their processes (e.g. RDF forecasting), order management
•       Good understanding of stores, customer and product profiles, and their relationship to range/ catalogue and space planning

go to method of application »

Introduction

• Maximise trading opportunities by providing accurate forecasts of customer demand through management by exception, optimising inventory management through the supply chain and store catalogues within defined parameters.

Job description

• Optimise the continuous availability of product in the department to meet customer demand
• Contribute to the department plan with a specific focus on planning objectives and requirements
• Develop and manage the department plan in line with planning principles to ensure Food Range (depth & breadth of range) delivers availability, sales and profitable growth
• Communicate and ensure adherence to all key objectives and priorities from the Category Operating Plan to the department teams
• Assist department team to prioritise objectives and resources to deliver operating plan, both from a product and people perspective
• Define, set and monitor product flow models and integrate with Supply Chain and cross functional team to ensure delivery of the department plans
• Contribute to the Category Scorecards to ensure stretch budgets and targets are set for the department
• Review department performance against Department Scorecards
• Integrate with team to set and achieve operational KPI’s –sales, waste, availability, financial accountable contribution of the Foods Department.
• Set, Monitor and Deliver inventory plans and achieve all inventory targets (Sales, Service levels, Stock cover, Forecast accuracy, Waste, Availability) in line with customer availability objectives for the Category Operating Plan
• Provide input and influence the replenishment processes and forecasting algorithms and key inventory levers
• Complete and maintain the analysis of historical and future performance (KPAs sales, stock margin, stock turn, sell throughs, promotion activity including key business indicators) to feedback to trading team to ensure if any, risks are considered in the development of future plans
• Participate and influence in all department reviews by ensuring that the Planning KPI’s analysis is ready for the reviews
• Drive profitability together with the matrix team
• Set, Monitor and Deliver product plan for special occasions/events
• Build key relationships with stores to drive process within the category 

Minimum requirements

• Preferably B.Com Degree / Relevant Retail qualification
• Ideally 3 – 5 years planning experience with emphasis on perishables planning, and with some measure of specialisation within a discipline
• Good computer literacy, with an above average grasp of all office applications,
• Must have good knowledge of supply chain operations i.e. Suppliers , DC, Stores and understands the supply chain concepts
• Very good analytical and numerical ability
• Very good planning and organisational ability
• Very good business acumen, judgement and problem-solving skills
• Very good team player, demonstrates integration skills in all interactions
• Ability to deliver good results under stressful situations
• Proven ability to effectively use a statistical forecasting tool
• Proven ability to evaluate availability and waste metrics and implement integrated solutions that deliver category profitability targets
• Good understanding of supply chains/ inventory management systems and their processes (e.g. RDF forecasting), order management
• Good understanding of stores, customer and product profiles, and their relationship to range/ catalogue and space planning
• Contribute to the development of an integrated category/ department plan that delivers a product range that in turn delivers profitable growth, whilst being mindful of planning principles