Job Recruitment at MTN

The primary purpose of this position is to perform analytics on threats and vulnerabilities, review log data & propose mitigating controls to improve security posture of MTN and its Operation Companies (OPCOs). The continuous SIEM enhancement, development of processes & standards and visibility enhancing initiatives are also key components of this job role.

Key Job Responsibilities

Security Monitoring

• Drive the enablement and availability of security logs from the Opcos
• Actively monitor security dashboard alerts to identify incidents and potential threats
• Triage and analyze security event alerts to determine if the event qualifies as a legitimate security breach in line with MTN operational processes
• Logging of incidents in the incident management system and track to resolution.
• Work extended hours to assist in the resolution of an active security incident
• Initiate escalation procedure to Incident Manager, Cyber Defence and Group Information Security teams on potential threats/vulnerabilities
• Maintain an in-depth knowledge of common attack vectors, common security exploits, and countermeasures
• Drive execution of daily, weekly, monthly, quarterly & annual metrics for statistical threats and KPI reporting
• Appropriately inform and advise management on incidents and incident prevention mechanism
• Document processes related to security monitoring
• Participate in knowledge sharing with other team members and industry collaboration organizations to advance the security monitoring program
• Develop, rollout, align, standardise and improve monitoring processes at the OPCOs

Digital Forensics and Incident Response

• Participate in the resolution of an incident
• Participate in the security incident investigations and determining the cause of the incident

Functional Operations Delivery

• Participate in the development and implementation of the overall security monitoring and defense requirements and framework
• Provide input into the cyber security risk profile
• Effective and continuous liaison with the Incident Manager, Regional Managers and Opco First Responders

Managerial / Supervisory Responsibilities

• Provide guidance and leadership ensuring future focus and current efficiency
• Ensure skill transfer for staff development, motivation and business continuity where required
• Identify staff training and development needs and implement necessary actions where required

MINIMUM REQUIREMENTS:

• Education / Business Degree
• 3-year Information Technology/ Information Science Degree
• Honors Degree in Technology/ Information Science is preferred

Work Experience

• 3-5 years of relevant work experience in Cyber Security
• Knowledgeable, hands-on technical specialist
• Knowledge of industry recognized analysis frameworks (Kill Chain, MITRE ATT&CK, NIST Incident Response, etc.)
• Experience in working in or with Cyber Security Operations Center
• Working Knowledge of Security Information and Event Management (SIEM) and/or Security Orchestration, Automation and Response (SOAR) and incident logging tools
• Knowledge of various security methodologies and processes, and technical security solutions
• Knowledge of TCP/IP Protocols, network analysis, and network /security applications
• Advanced working or an understanding of the information technology environment of a Telecom company
• Experience in Financial and ICT Sectors
• Experience working in Africa and Middle East and have a grasp of political, social and infrastructure challenges

Training

• Relevant training on Telco or IT Security preferred.

Industry / Certifications

• GCIH or other related incident handling certification
• Other preferred certifications are: CISSP, S+, CEH, GCIA, GCIH, CFCE, OSCP or other related certifications
• Strong written and oral communications skills.
• Fluent in English
• French would be advantageous
• Telecommunications industry experience
• Global mindset to service worldwide operations
• Pan Africa and Middle East multi-cultural experience
• Multi-country operations oversight experience
• Willing and flexible to travel within Africa and Middle East
• Understanding of general regulatory requirements in the telecom industry

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Mission:

To implement MTN SA’s Carrier Services strategy by ensuring high quality, cost effective and value-driven services to internal commercial units and the wholesale market in general. This is achieved by focused quality management, optimal routing of service traffic, dial-code management, destination management, analysis and reporting on traffic performance, research of traffic and market trends, traffic quality assurance and cost base tracking, and management of traffic to international and national destinations and providing general administrative support. Also ensuring Primary Controls are implemented by using and optimizing the available fraud and detection systems.

Key Performance Areas:

Roaming management

•  Manage customer communication email channel to provide best customer experience
•  Monitor and manage outstanding balances of operators and assist with disputes
•  Responsible for account management of roaming partners being the SPOC for any roaming related queries
•  Plan for new operators and new services /technologies and additional services for current operators
•  Provide input to products and services design for internal and external customer channels
•  Planning for new operators and new services /technologies and additional services
•  Develop and maintain quality benchmarking to meet MTN quality KPIs
•  Design, implement and manage primary controls to include detect High usage record by inbound and outbound roamers and   log monthly losses and gains
•  Responsible for continued improvement of Primary controls to reduce losses or improve revenues
•  Analyse reporting outputs to produce a month end summary of highlights and low lights of roaming for the month , to enable   identification of revenue leakage and provide solutions for unfavourable changes in trends
•  Identify potential new or improved IOT discount opportunities with roaming partners.
•  Engage with the regulatory team to provide support and produce roaming data required for regulations e.g. for CRASA/ICASA
•  Responsible for business process management and projects related to Roaming as allocated by Management
•  Maintain and improve the Carrier Services website for roaming inline with the regulations and business requirements
•  Align MTN SA to MTN Global Connect strategy ensuring MTN SA is benefiting from this.Refering to the service schedules and relationship agreement
•  Monitor and keep track of the exchange rates and SDR and the impact they have on the environment

Roambroker

•  Management of loading of AA14's and IOT discounts onto RoamBroker
•  Management of new services launch
•  Manage and maintain service level agreements (SLA) with internal and external stakeholders
•  Align Roambroker and clearing house static data e.g. AA14 and IOT discounts
•  Align Roambroker Data clearing to Nextgen Data clearing and implement primary controls for work flows accruals , invoice   and  payment
•  Provide input to supplier portfolio utilisation for all services based on supporting routing tables - Steering
•  Produce and deliver rate card report to marketing for retail pricing
•  Design criteria for service provision or commercial model support for stakeholder enablement and improvement
•  Analyse reporting to produce in-depth data analysis, including supplier rates, quality benchmarking performance and route capacity to assure optimal routing for all services

Customer Satisfaction

•  Adopt a closed feedback loop mentality and continuously strive to provide the best customer experience to all stakeholders
•  Understand internal and external stakeholder needs and input into the development & fine-tuning of systems accordingly
•  Adopt a proactive approach to prevent problems from arising in the future
•  Manage the escalation process to the highest level in the organisation to ensure that timelines are met
•  Contribute towards initiating change to continually improve all aspects of service delivery
•  Ensure all customer and supplier queries are attended to and resolved within agreed SLA’s
•  Weigh up the benefits and risks of each solution to provide the best service to customers and suppliers
•  Consider the implications/effects of actions taken on customers and suppliers
•  Provide advice on the best approach to reach the best results
•  Deliver first time right service excellence

Supervisory / Leadership / Managerial Complexity:

• Recruit, develop and retain people with outstanding skills, qualifications and potential.
• Ensure effective performance management and ensure the identification of training needs takes place
• Ensure accountability such that customer centricity culture is adhered to
• Maintain good employee relations and enhance collaborative teamwork
• Ensure that subordinates obtain the coaching and guidance that they need
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise. Also monitor disciplinary and grievance actions and trends
• Maintain clear roles within the team to enhance collaboration and results                                                                         

Job Requirements

Education:

•  Minimum of three year Degree / National Diploma in Finance, Commerce, Engineering, IT or equivalent
•  Managerial courses will be an advantage
•  Fluent in English and other official South African languages

Experience:

•  Minimum of 5 years’ experience in Telecommunications or Finance (either technical or commercial)
•  Experience in supervising/managing others
•  At least 1 year’s experience in reporting and data analysis (modelling, trending, statistics, forecasting)
•  Experience in a telecommunications environment highly preferred
•  Strong data management, modelling and analysis experience within Finance or Commercial Telecommunications
•  Exposure to national and international Telecommunication services
•  Experience working in a medium to large organization

Training:

•  Products and Services
•  Project management
•  Corporate finance or management accounting training
•  Basic knowledge of commercial law and telecommunication legislation & regulation
•  Data analysis, statistics & Reporting Skills
•  Microsoft products training