Job Vacancies at Absa

Job Summary

• Work within the team in Africa Treasury to deliver effective balance sheet analysis using the Group’s QRM system.  The team will be responsible for delivering the analysis to assess the region’s NII sensitivity under multiple interest rate environments and provide the reporting to assess exposure against limits.
• The immediate priority for the role holder is to deliver QRM for ALM, Liquidity, Capital & Balance Sheet Management + FTP ensuring sign off of the risk reporting and development of the analytics to ensure the value of the analytics are fully realised.

Job Description

Key Accountabilities 

Accountability:  Deliver robust ALM, Liquidity, Capital and Balance Sheet Management Analytics

• Work with the Africa Treasury team to deliver QRM implementation for the region’s ALM, Liquidity, Capital and Balance Sheet Management and FTP solution
• Produce robust ALM, Liquidity, Capital and Balance Sheet Management analytics
• Ensure the analytics are recognised across Product and Finance sphere
• Work with Product teams to implement robust MI across scenarios
• Work with colleagues in Africa Treasury to support incentives to optimise NII and balance sheet metrics
• Provide stress testing capability to the region’s balance sheet to support balance sheet optimisation across key metrics

Accountability:  Business Partnering

• Assist in providing robust analytics to the Africa Treasurer to enable them to work effectively with Product teams and provide effective business partnering support
• Accountability:  Improve Governance Structure
• Assist the Senior QRM Consultant to work with colleagues in Africa Treasury to deliver a robust governance framework across all Africa Treasury functional pillars(ALM and  Liquidity)

 Accountability:  MIS

• Reconciliation analysis and transfer of incidences to the country finance teams
• Maintenance of dictionaries: codes, dimensions, setting up tables etc.
• Reception and load of local specific market data, business scenarios and modelling criteria  
• Check the content and format of reports.
• Compare the current month reports with previous months report to flag any adverse changes.

Accountability:  QRM Skills

• Development of standardised modelling of behavioural balance sheets for the GRB Clusters using QRM for Liquidity, FTP and IRRBB. This involves ensuring that the re-pricing characteristics, new business forecasts, contractual capital repayment & prepayment of products are correctly captured.
• Maintenance of dictionaries: codes, dimensions, setting up tables etc
• Run the QRM Cluster model
• Run Cluster specific scenarios to cover specific local issues
• Business process maintenance (SH, securitization etc)
• Reviews and recommendation of model changes/ enhancement by  Market Risk
• Develop local ad-hoc reporting from QRM
• Specify and perform functional and non-functional testing of QRM model for Clusters and Group.
• Perform UAT of the models
• Produce appropriate documentation and training material to enable handover to a BAU team.

Technical Skills

• Good understanding of data analysis , file creation and using various tools and file formats e.g.,  CSV, XML, Excel and SQL Tables
• Ability to specify processes and produce documentation for data validation and reconciliation.
• Ability to work on  data reconciliation and GL reconciliation processes to ensure delivery of accurate data
• Ability to work independently and assume responsibility for System Integration Test and User Acceptance Testing.
• Must show strong initiative to proactively find solutions to requirements.
• Strong organisational skills including ability to manage multiple tasks and prioritise.
• Strong communication and documentation skills as the role will involve close liaison with business representatives, IT representatives, the vendor (QRM) and senior stakeholders, so communication and presentation skills are important.
• Modelling of  financial instruments , the pricing of such financial instrument to produce Risk Metrics for ALM, Liquidity , FTP and Capital Management
• Development exposure to tools such as visual basic, Fortran , c# , SAS.

Education and Experience Required

• Degree in Economics, Mathematics, Physics or another quantitative subject.

Knowledge & Skills: 

• Able to balance theoretical knowledge with a profound understanding of what is commercially viable, ensuring that ALM, Liquidity, Capital and Balance Sheet management activities increase shareholder value.

Competencies: 

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Job Summary

• To prepare specialised information for all stakeholders of the business for informed decision making and to support the business.

Job Description

• Design and maintain reports: Design and maintain standard reporting templates against relevant requirements | Information collation: Collate required information from relevant sources to ensure that reporting timelines can be adhered to | Administration: Effectively fulfil all required administrative duties | Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards | : | : | : | :

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• To provide advice and support in financial practice formulation and associated best practice improvement tactics; enabling the provision of specialist expertise.

Job Description

Financial Leadership and Support to Business: 

• Develop internal team capability together with the leadership team of the function with a focus on talent management, development, resourcing and retention.
• Motivate team members through coaching and mentoring them to perform optimally around the vision and values, create a sense of urgency and excitement around the business and ensure that they strive to deliver optimally.

Risk Management and Technical: 

• Act as a leader for the area’s Risk Management Control Framework and manage and ensure compliance of the relevant policies.
• Implement areas identified in the review of audit issue/findings logs and ensure adequate attention is given to closure within the agreed timelines by the accountable incumbent within the team.
• Complete required compliance and attestations and ensure that impacted team members complete their attestations.
• Review and approve Control Risk Assessments (RCA's) prepared in the function.
• Complete attestations to testify to the adequacy of controls on request within specific area.
• Actively enable, participate and complete the Credit Risk BA regulatory returns, related controls within regulatory timelines in conjunction with the various regulatory return owners and their teams.

Financial management and Business Partnering: 

• Working with business unit heads define the cost centre structures and rollup/consolidation to effectively manage the businesses performance.
• Define and instruct team on the formatting of management reports and contract with system developers and data providers to develop the reports.
• Ensure "one version of the truth" for all reporting and that management reporting reconciles/agrees to reports produced within other areas of the business.
• Review the variance analyses for the different business units as prepared by the team and discuss major variances, on the cost and income sides, with business unit heads to gain and understanding of the reasons.
• Review quality of and provide input into the Business Unit Exco reporting functions with a focus on the variances, reasons for variances and overall business performance of the cluster.
• Lead investigations into cost saving initiatives and make comprehensive recommendations to the business unit ME On request from project/change teams, provide input and support during the development of business case financials for new projects or initiatives.
• On a continued basis improve automated processing of credit risk regulatory calculations to drive an improved cost base and control environment.

Education

• Bachelor`s Degrees and Advanced Diplomas: Mathematics (Required), Bachelor`s Degrees and Advanced Diplomas: Risk Management and Financial Risk Management, Bachelor`s Degrees and Advanced Diplomas: Statistics

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Job Summary

• The role requires an understanding and working knowledge of the end-to-end Data Processing abd Control & Goverenace requirements. Added to this, an understanding of model and scorecad development with working experience as a Dta Analyst.

Job Description

• Banking and Risk Management experience and knowledge; inclusive of Statutory requirements (specific focus to IFRS 9, Basel II – III and for IV some sense of upcoming requirements), understanding and exposure.
• A plus point will be an understanding of the Model Life Cycle in the Model Risk Management space.
• Banking Risk Management experience to cover both a Retail and Wholesale perspectives/business.
• Data Management experience inclusive of Data Management Life Cycle. Beneficial if within the Model Risk Management space.
• Working experience as Data Analyst.
• Understanding of end to end Data Processing and Control & Governance requirements.
• Understanding of Model and Scorecard Development, requirements and end to end process.
• Working knowledge and understanding of Model Monitoring end-to-end process inclusive of the Data Management part thereof would be advantageous

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required), Bachelor`s Degrees and Advanced Diplomas: Mathematics, Bachelor`s Degrees and Advanced Diplomas: Statistics

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Job Summary

• The Modelling Data and Implementation Scientist is responsible for leading modelling data and implementation initiatives and process execution by providing guidance with the aim to deliver continuous improvement of the modelling data and implementation landscape. The role is responsible for thought leadership in the modelling data and/or implementation landscape while managing and aligning to the expectations of stakeholders.

Job Description

Key requirements are:

• Quantitative and analytical thinking
• Knowledge of modelling and statistics
• Communication skills (Verbal, Written)
• Knowledge of Credit Risk and Banking Products
• Knowledge of Data warehousing, Data bases and data structures
• Big data (Data structures and querying languages)
• Understanding of risks and how to apply controls to ensure regulatory compliance
• Motivate, enhance and facilitation modernisation and best practice implementation of new technologies within the Model Risk and Development team.
• Provide technical mentorship to Analysts and Engineers in the team.

Competencies:

• Adapting and responding to change
• Creating and innovating
• Presenting and communicating information
• Learning and researching
• Analysing
• Applying knowledge and technology
• Planning and scheduling of workload

Education

• Bachelor`s Degrees and Advanced Diplomas: Mathematics, Bachelor`s Degrees and Advanced Diplomas: Statistics

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Job Summary

• The role encompasses the monitoring and management of the Impairment and Regulatory processes in preparation for business and regulatory reporting.

Job Description

Accountability: Modelling data and implementation processes/solutions (70%)

• Research model implementation standards as well as other relevant policies and standards.
• Perform certain tasks to give effect to the controls within the modelling data and implementation environment.
• Perform investigative and analyses tasks identifying modelling data in the warehouse as well as other sources.
• Design, manage and perform modelling data preparation processes.
• Investigate different methods and approaches to use during modelling data preparation.
• Analyse model build documentation and other modelling artefacts to understand, investigate and analyse modelling data requirements.
• Lead modelling data testing and data quality assessment within the modelling context to provide assurance that the modelling data is fit for purpose.
• Lead and create model implementation and control documentation (specifically implementation sign-off document and post implementation review document)
• Influence model implementation platforms and designs.
• Develop model implementation code and artefacts.
• Manage time across multiple initiatives.
• Review & understand credit policies and model usage.
• Assist model owners and credit model stakeholders to use the models correctly by providing model use guidance and training.

Accountability: Stakeholder Engagement (25%)

• Clearly communicate progress, results of investigations and other tasks to line manager and/or initiative lead.
• Escalate delays to line manager and/or initiative lead.
• Communicate clearly with other support teams (e.g. BIIS) to enable timely delivery of modelling data and model implementation projects.
• Present findings, designs documentation and other modelling data implementation documentation to both internal and external stakeholders.
• Facilitate model embedment into credit operational processes ensuring correct model usage.

Accountability: People management (5%)

• Manage modelling data and implementation execution of specific initiatives agreed with line management.
• Review and influence the quality of delivery within the team to encourage alignment to policies and standards.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required), Bachelor`s Degrees and Advanced Diplomas: Statistics

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Job Summary

• To drive and provide support the FI Trade Sales business function across the group.

Job Description

In this role you will be accountable for:

• Contributing to the development and management of change and development of FI Trade product infrastructure/policy/process.
• Preparing pitch books and presentations after analyzing opportunities
• Ensuring delivery to client is in line with agreed SLAs
• Managing transaction life cycle to ensure any bottle necks are unlocked.
• Maintaining an up to date pipeline and desk management information (weekly)
• Researching and sharing information to ensure up to date knowledge of market place, business development activity / initiatives and competitors
• Assisting Coverage in executing FI Trade transactions across all teams.
• Collaborating with specialist product partners (STCF, Treasury, Product Management and Operations) to offer clients a comprehensive and competitive product.
• Assisting in business unit strategy execution
• Building business acumen to support the risk management function of FI Trade
• Being fully aware and compliant with all governance issues affecting Trade Finance and address these issues accordingly.
• Send in your application if you have a B Degree, 2 years banking experience and previous experience in Trade Finance an advantage, 

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Job Summary

• The Scrum master will be the facilitator for a product development team that uses scrum/agile as the development methodology. The scrum master will lead a team that ensures self-organisation and the ability to make changes quickly. The role will ensure that agile principles and concept are adhered to ensure effective preparation of the product backlog, sprint backlog and burn down charts.

Job Description

Delivery

•  Lead multiple sprints.
•  Ensuring SCRUM artefacts are maintained and updated
•  Ensuring that sprints are running smoothly and corrective actions taken wherever appropriate.
•  Effectively communicate to project manager/delivery manager about the progress as well as blockages in the on-going sprints.
•  Ensuring all change governance and standards are adhered to
•  Ensuring code quality is maintained
•  Developing plans to ensure delivery of teams’ work.

Transition to Agile

•  Understand current development/delivery model and guide teams to adapt agile strategy.
•  Satisfactory resolution of issues raised during transition.
•  Support Project/Delivery Manager in planning and transition of releases.
•  Providing expert guidance and assistance to colleagues for successful transition

Leading others and business skills

•  Responsibility for supervising, co-ordinating, participating in,and accountable for sprints of teams located at different geographic locations.
•  Making effective use of resources during the sprint to ensure that business objectives are met and deliverables achieved to agreed time, cost and quality.
•  Familiar with the details of at least one business area and has experience of liasing with peers in that area
•  Is respected and consulted by business area peers and seen as a point of contact within the team
•  Experience in creating and maintain sprint artefacts.

Delivery Capability

•  Ability to maintain a dialogue in difficult situations
•  Experience in maintaining and supporting multiple sprints
•  Knowledge of major functions and features of workflow analysis tools
•  Resolves major problems and fluently applies escalation and notification procedures for incidents

Management

•  Adapts style to contribute and enhance overall team performance and works effectively with people across a wide range of disciplines and levels (both internal and external/3rd party suppliers)
•  Experienced at leading or managing a variety of teams and projects.
•  Deals comfortably with ambiguity and uncertainty and is effective when working with unstructured teams, situations and environments
•  Aware of project costs and resources, help in tracking actual against budget and managing the balance of delivery within time/cost/quality constraints

Application Management

•  Understands how service support applies to own technical function:
•  Has experience of incident & problem management disciplines
•  Has experience of maintaining configuration items, raising changes and planning releases
•  Has good operational knowledge of the service desk and incident systems
•  Has experience in developing and maintaining technical reference documents
•  Familiar with technical documentation standards, guidelines and best practices
•  Working knowledge of scripting/utility tool component, features and facilities

Stakeholder Management

•  Can effectively manage and develop relationships with key decision makers and stakeholders to achieve successful outcomes
•  Uses stakeholder management strategy effectively and knows how to navigate the organisation
•  The ability to facilitate and negotiate with multiple parties to bring about agreement and resolution, even when position is not initially shared by others
•  Clearly and effectively communicates difficult or complex ideas clearly to stakeholders, peers and subordinates
•  Adapts style to contribute and enhance teams performance by working effectively with people across a wide range of disciplines and levels, both internal and external.

Education

• National Certificate: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Job Summary

• To provide expert advice and support in practice formulation and associated best practice in the implementation of technical services and improvement tactics; enabling the provision of specialist expertise.

Job Description

Business Management:

• Manage the energy centre and ensure continuous supply of electricity to all the end users, by putting required resources (including sourcing and installation) to operate the energy centre.
• Develop and implement maintenance strategy in conjunction with Critical Engineering Manager for the Energy Centre and the campus buildings.
• Ensure that there are no power interruptions to critical infrastructure in the campus by ensuring that there is always adequate backup power supply for the campus by making periodically testing and maintaining the energy centre for readiness.
• Providing Head of Engineering with timely advice on energy supply constraints, issues, and costs for portfolio planning options, as and when engaged through verbal communication or written communication using available tools.
• Ensure implementation of energy efficiency initiatives in all Absa campus buildings and or facilities, identified by the energy management contractor or consultant, by engaging all stakeholders and setting up engineering resources needed to implement identified and agreed initiatives.
• Develop annual costed plan of upcoming electrical/mechanical engineering projects within the energy centre utilizing external cost consultants or references in conjunction and consultation with Critical Engineering Manager Provide technical input on electrical/mechanical engineering requirements in the energy centre or any of the Absa campus buildings as part of project tender documentation. Identify need for new or revised electrical/mechanical engineering supplier relationships by reviewing and formulating maintenance specifications and checking the market for suitable service providers or suppliers.
• Provide technical electrical/mechanical engineering input to the rest of the Engineering team, CRES clients and CRES project managers, evaluating bidder proposals, as and when engaged. Provide technical contribution to risk management strategy for CRES organisation by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Provide technical input into compliance mechanisms to Engineering management (e.g. South African National Standards (SANS) in energy management) Research, own, and disseminate technical knowledge to Health, Safety, & Risk Functions for compliance within all your areas of responsibility.

Operations Management:

• Analyse fit for purpose solutions and provide corrective actions required for the energy centre, by monitoring performance and analysing results against targets and making necessary adjustments and implementation of ideas to achieve targeted results.
• Research alternative systems and make recommendations to Critical Engineering Manager Manage, review, and approve maintenance requirements for the energy centre and Absa campus building.
• Coordinate and manage projects, making detailed plans to accomplish goals and managing the integration of technical activities in energy centre as well as maintenance activities in the Absa campus.

Compliance: 

• Ensure that the energy centre assets have appropriate policy and standard level requirements and are up to date on compliance by commissioning a process of writing and reviewing policies to be approved and signed off by CRES leadership.
• Ensure that all Absa campus buildings are in compliance with the Occupational Health and Safety Act, SA wiring regulations (SANS 10142), SA Energy Standards: SANS 204:2008 and Absa Engineering Design Standards, by commissioning periodic condition surveys. Ensure that the energy centre is in compliance with all the regulations by commissioning periodic condition surveys to determine the status of the energy centre.

People and Contracts Management: 

• Oversee the energy centre shift Technicians/Artisans on a 24 hour basis, who will be reporting to this position.
• Ensure the development of a high performing team through embedded formal Performance Management and informal coaching.
• Management of maintenance contractors ensuring that they do not deviate from their SLA's and that agreed penalties are applied should they deviate, by working together with the facilities management contractor and department to monitor the performance of outsourced service providers.
• Management of staff performance and taking of corrective actions.
• Develop, coordinate, and monitor all aspects of electrical and mechanical engineering maintenance, including selection of maintenance methods, standards, and procedures.

Education

• Bachelor`s Degrees and Advanced Diplomas: Manufacturing, Engineering and Technology (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• Act as the single point of contact & lead for identified vendors & OR; clients & OR; specific teams identified within the vendor & or client to ensure the successful, optimal, commercially viable & sustainable delivery of technical products & services to our organization / the client organization.

Job Description

Accountability: 

Service Management

• Provide ongoing support in the requirements analysis & business capability review processes pre-during & post contract negotiation
• Leverage expertise in technology, the client & our own business areas to support solution design processes
• Gain deep expertise in the technical solutions to successfully manage MSP / client delivery to business
• Implement routines & processes to consistently evaluate solution requirements & evolve / inform the evolution of products & services required
• Provide input into feasibilities and business cases 
• Work as part of integrated delivery teams to manage the implementation of project / program roadmaps associated with the managed services partnership
• Lead all project / program & relationship management routines for the managed service partnership
• Ensure the successful implementation of all products & services across the partnership
• Work with internal / external clients to clearly articulate & define Service Level Agreements for the assigned area of focus
• Implement clear monitoring & project / program and service management routines (meetings, design forums, change forums, application support, application maintenance, application security, pre-prod & production implementations & monitoring, incident management, quality management, problem management, reporting, infrastructure monitoring (e.g. networks) etc.)
• Ensure ongoing monitoring & performance reviews and associated reporting to client (internal / external)
• Leverage ongoing monitoring & performance to ensure uninterrupted business operations & proactive issue identification & resolution for a specific business area
• Hold the ‘one stop shop’ accountability for reliable, resilient & effective service provision for the product / service area 
• Design, implement & lead problem & incident management processes (in cases of) for the defined product / service area
• Leverage service monitoring data & analytics to provide recommendations for a more successful  & evolving partnership
• Stay ahead of the curve on managed services & technology product / service trends and leading practices & apply these for the benefit of the partnership

Vendor / Client identification & Negotiation 

• Understand the MS landscape & environment & leverage knowledge & expertise gained to make recommendations for future partnerships & partnership improvements
• Identify & communicate opportunities for managed services partnership enhancements (commercial viability) 
• Support commercial negotiations (e.g. participate in negotiations, providing supporting information & data analytics etc.)
• Act as the single point of contact for MSP’s for defined product / service area & communicate / guide them on strategy & requirements alignment, changes, challenges, and or issue resolution etc.
• Ensure the implementation of effective relationship & communication management routines that enable successful service provision to or by the organization
• Support the onboarding process for customers & or MSPs & ensure the environment is conducive to partnership service provision (everything is in place in the physical / other environment)
• Ensure partnership delivery on all parameters – ensuring we obtain value from the partnership

People

• Manage the capacity planning & resource management processes & tools ensuring the right number of resources (ABSA & Service Side) to deliver uninterrupted services across the estate
• Support the capability development across the partnership (clients and or MSP’s) & continuously cascade relevant business / technical information for the enhanced delivery of products & services 
• Leverage coaching expertise in all activity to drive a higher quality design and deployment of technical products and services by MSP’s or as an MSP provider

Financial & Vendor Management, Risk & Governance

• Ensure the partnership delivers on targets and objectives (sustainably / ALWAYS!)
• Deliver on all contract requirements (as client & OR; MSP) to ensure sustainable and viable partnerships always  
• Apply the organization risk & governance frameworks for all contracts & services provision
• Ensure product / services alignment to all Tech (CSO, CTO etc.) guidelines and frameworks and are in compliance with all internal policy & external regulatory requirements
• Lead the input requirements for all internal / external audits related to managed services provision & or receipt 
• Deliver on time & on budget (always)

Education and experience required

• BComm & Or other relevant e.g. BScEng Degree
• 5-8 years’ experience in managed IT Services
• Experience in Agile & Waterfall Frameworks & Tools
• Expertise in technology related fields relevant for the portfolio includes but is not limited to: Software Engineering, Architecture & Infrastructure
• Experience in solution design & delivery including delivery management (Full SDLC)
• Proven track record in managed services provision & or the management of managed services provision for a specific business area (vs. organization wide)
• Proven track record & experience  in incident & problem management
• Negotiation & commercial contracting exposure & experience participating in these processes for large organisations 
• Commercial & Financial Acumen & experience in their application for variety of contract sizes
• Expertise in Technology Performance Monitoring / Management
• Expertise in data analytics and reporting

Competencies: (Maximum of 8 competencies)

• Examining Information
• Providing Insights 
• Convincing People
• Directing People
• Resolving Conflict
• Upholding Standards
• Producing output
• Articulating Information

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Job Summary

• The role of Product Controller has opened in in our Transactional Banking PCG Trade area. The overall responsibility of this role includes P&L production/reconciliation and balance sheet substantiation, and/ or responsibility for process ownership within an asset class, and / or involvement in broader, floor wide Product Control initiatives

Job Description

Production related responsibilities:

• Accounting – posting to the General Ledger accurate and timely information
• Substantiation of the trading balance sheet – ensuring the full trading balance sheet can be substantiated
• Regulatory reporting alignment - ensuring the Balance sheet is aligned to reports send to regulators
• Data ownership – Ensuring the quality and accuracy of the data going downstream to other infrastructure areas
• Control environment – Overseeing the control environment in which the business operates
• P&L review – understanding and providing commentary on the P&L.
• In the process of production focus is needed on:
• Reporting – Ensuring reporting is accurate and timely
• Control – Continue to implement the on-going control environment and report any deficiencies or issues to managers

Key Accountabilities:

• P&L production and BS substantiation
• Interaction with key stakeholders
• Process Owner
• Strategic and/or Project and /or Change related Initiatives

Education and Qualification

• B degree/similar qualification in a financial/related discipline with 5 years relevant experience or CA(SA) with 2 years PQE experience
• Investment banking or Product Control experience
• Product specific knowledge
• Experience in creating and maintaining an effective control environment
• Experience with Projects and / or Strategic Initiatives and / or Change Management preferred

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

Optimise the profit and economic value of a portfolio of clients with high growth potential and practice banking requirements by focusing on:

a) Generating revenue by sourcing new clients and proactively managing the account to maximize profitability by identifying clients who are professionals who run/own their own practices or who are part of a practice consortium
b) origination efforts for up-selling to existing client base; and
c) pro-active efforts to solution a designated number of clients
d) ensure that the RB CVP is delivered effectively consistently
e) ensure that the RB strategy around customers and value is delivered effectively
Job Description

• Optimise the profit and economic value of a portfolio of clients with high growth potential and practice banking requirements by focusing on:

a) Generating revenue by sourcing new clients and proactively managing the account to maximize profitability by identifying clients who are professionals who run/own their own practices or who are part of a practice consortium

b) origination efforts for up-selling to existing client base; and

c) pro-active efforts to solution a designated number of clients

d) ensure that the RB CVP is delivered effectively consistently

e) ensure that the RB strategy around customers and value is delivered effectively

Key Accountabilities:

Drive Financial Targets

• Maintain primary ownership of a portfolio of RB client accounts, differentiated by the level of complexity of the client base across Retail Banking and Relationship Banking.
• Ensure the long- term sustainability of the portfolio by establishing relationships with new clients and solution-based upselling to existing clients.
• Ensure an in-depth understanding of client needs, banking products and solutions on offer, in order to provide clients and their family with the best possible solutions.
• Achieve new business and up-selling sales targets by pro-actively driving cross functional teams (including but not limited to Segment and Product specialists) to find client-centric solutions which must be formalised in strategic proposals and presented to clients in accordance to the distinct Client Value Proposition (CVP) for Accounts.
• Track and monitor the financial performance of the portfolio by utilising the Sales Force and other associated sales tools
• Operate and position RB in a dynamic and highly competitive marketplace by interacting with all relevant stakeholders driving key initiatives to secure client retention and growth.
• Achieve sales targets relevant to the strategic initiatives and drivers of the Accounts portfolio.

Relationship and Service Management

• Ensure that there is a deep understanding of the Retail Banking and RB CVPs, and how they interplay with each other to drive income and deep customer relationships fully anchored in RB
• Pro-actively build and maintain sustainable client relationships that enable us to position RB as the clients preferred financial services provider to their Retail Banking and RB needs
• Ensure that there is optimal cross sell ratios across the portfolio – spanning across Retail Banking and RB as well as product and segment/sector
• Actively develop strong advisory client relationships with clients and associated key decision makers, to ensure that clients feel understood and valued
• Conduct proactive regular client visits in accordance with the client Value Proposition and initiate changes to RB Product by providing input into product development to better service our clients.
• Prepare holistic, comprehensive, high quality call reports for distribution to all relevant stakeholders and Credit Analyst to shorten the lead- time of credit applications.
• Make use of middle- and back-office support networks to ensure effective on-boarding and complete end-to-end service delivery.
• Take ownership of ALL client complaints that originate from the portfolio, and ensure that there is full accountability to the client for the full client experience across RB
• Take full accountability for service delivery by setting the rules of engagement for the cross- functional team, which includes Sales support teams, Credit teams, Sales fulfilment teams, as well as Product & Segment teams.
• Stay abreast of new industry/sector developments to enable RB to position itself optimally in the market
• Accountability: Protecting our assets through appropriate portfolio management of risk
• Ensure that there is a holistic understanding of the overall risk associated with the clients portfolio, including but not limited to operational risk, credit risk, and business risk requirements, so as to ensure a seamless customer experience
• Ensure that clients expectations are managed in line with the Banks risk requirements, specifically with respect to onboarding
• Co -Manage high risk clients’ accounts in collaboration with Credit Risk Operations
• Ensure that ALL client reviews are done timeously and in line with the necessary standard that allows for proactive identification and management of risk and opportunity.
• Develop high quality credit client solutions which are both practical and appropriate (i.e. lending structures) for clients by influencing credit with knowledge on the client’s requirements as well as business and industry related knowledge

Stakeholder management

• Effectively manage all stakeholders in the Client Experience value chain to ensure that we deliver the client CVP seamlessly to the client on an ongoing basis.
• Co-operate and work effectively with all support functions to enable us to meet the customers’ expectations.
• Create an environment conducive to the full team operating optimally in serving the customer
• Develop supportive relationships with colleagues and create a sense of team spirit.
• Accountability: Self Development & Team development
• Keep updated on developments that are relevant for all markets/environments served
• Maintain CPD accreditations in line with FAIS requirements
• Continuously upskill and transfer knowledge in the team to maximise revenue and profitability.

Competencies:

• Values Driven
• Digitally Empowered
• Customer Obsessed
• Exceptional Team Player
• Creative Problem Solving
• Drives Results
• Pan African Citizen

Minimum Requirements

• NQF level 7 qualification or higher
• 5 years’ or more experience in Business Banking as a Banker
• 2 -3 years’ experience in Private Banking as a Banker
• 1 -2 years of experience in Credit
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status.

General

• The appointment will be made in line with the Divisional Employment Equity strategy.
• There is no referral payment option with this requisition.

Education

• Bachelor's Degree: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Job Summary

• Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.

Job Description

• The main focus of this role is to build & maintain professional business relationships across a portfolio of clients by driving challenging sales and income targets, proactively acquiring new clients, solutioning existing clients with cross sell, campaigns and product utilisation and proactively managing and improving customer satisfaction and risk and compliance.

Key Accountabilities:

• Income Growth and Financial Targets
• Driving income and sales targets by cross selling, upselling and acquiring new prospective clients
• Ensure dedicated relationships are maintained and grown by being the single point of entry via appointment based customer interaction as well as On-Site visitation.
• Create and maintain an annual client interaction management plan by planning on theClient management Program (CMP).
• Ensure the long term sustainability of the portfolio by establishing relationships with new clients and solution-based up-selling to existing clients.
• Create a pipeline of new business by working on leads generation initiatives with Retail, existing client base and within the Business growth section of RB.
• Make effective use of the client planning and solutioning tools (Sales tools) for the top 30% of the portfolio to ensure in-depth understanding of client needs, in order to provide clients with the best possible solutions.
• Achieve new business and up-selling sales targets by pro-actively driving cross functional teams (including but not limited to Sector and Product specialists) to find client-centric solutions which must be formalised in strategic proposals and presented to clients in accordance to the distinct Client Value Proposition (CVP) for Enterprise Accounts. Achieve customer satisfaction targets within the assigned portfolio by improving customer satisfaction standards by providing solutions such as Notify Me, E-Pin, Business Advantage, etc.
• Develop and demonstrate a deep understanding of the regional market trends and business lifecycle challenges.
• Track and monitor the financial performance of the portfolio by utilising the scorecard and Customer Management Portal (CMP).
• Use Magic Matrix as a guiding tool to ensure cross selling and up selling happens in the portfolio to grow the book.
• Apply risk-based pricing for all new sales and pricing reviews in line with standard pricing and fee structures/guidelines and applications. Negotiated pricing by exception ,based on existing concession model.
• Operate and position RB Enterprise Banking in a dynamic and highly competitive market place by interacting with all relevant stakeholders and driving key initiatives to secure customer retention and growth.
• Achieve sales targets relevant to the strategic initiatives and drivers of the Enterprise Business accounts segment.
• Focus on customer graduation to more customer focused and appropriate value proposition, upgrading the customer to the RB Business/Commercial cost to serve value proposition.

Internal and Client Relationship Management

• Actively drive acquisition initiatives through pro-active re-engagement processes supported by Enterprise Banking campaign initiatives.
• Conduct regular client visits in accordance with the Enterprise Business Value Proposition and initiate changes to RB Product by providing input into product development to better service the customers.
• Own the primary relationship with the client by being the only point of entry to the client and ensure the portfolio is serviced appropriately.
• Pro-actively educate the customers of the new operating model and value proposition that RB offer.
• Make use of middle and back-office support networks to ensure effective on-boarding and complete end-to-end service delivery.
• Maintain overall ownership for servicing the client on operational matters by driving relevant internal support networks such as the Business Support Centre.
• Take ownership of client complaints that originate from the RE's area of responsibility and accountability and log on to the Client Compliment and Complaints system as per the prescribed policy and procedure guidelines. This will allow business to track actions to improve on service levels. Conduct client visits and maintain a client visitation plan to improve Customer Service.
• Participate in the Internal Customer Surveys held between Enterprise and Retail, Credit Lending, Middle Office and Global Banking Products to ensure the internal relationships are improved, built and value is extracted from these relationships.
• Analyse the Customer satisfaction Management (CSM) and Real Time CustomerSurveys (RTCS) to ensure that customer service is improved on an ongoing basis.
• Communicate and implement any actions to improve service following client feedback and/or complaints to all relevant parties within the bank.
• Work closely with Enterprise Business Support Centre, responding to complex service requests and complaints for customers.
• Work pro-actively with colleagues across the Group to support the growth of lead generation by introducing and working with relevant Group Specialists such as Agri Specialist, Commercial Property Finance Consultant, Khula, SME Specialist, etc.

Promote alternative delivery channels to clients.

• Take responsibility for meeting challenging individual and team value targets.
• Provide support to the Sales Manager Enterprise Business and other team members where assigned (including coaching).
• Stay abreast of new industry developments and clients' market position.

Manage Risk Assessment

• Understand and apply the relevant governance and compliance procedures to activities undertaken and maintain ongoing completion of relevant governance and compliance training; e.g. NCA, FAIS and Competition Commission.
• Maintain customer records and accurate completion of applications and paperwork by capturing customer information on Appointment Manager and Customer Management Portal.
• Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
• Manage the Not Fit For Processing listings for the KAMLS ensuring that error rates on submissions to Middle office for 2nd tier checking of all KAMLS documents are at a minimum. Manage dormant accounts ensuring clients activate accounts or close accounts if no longer required
• Take ownership for obtaining and scanning of all KAMLS (Know your Customers and Anti Money Laundering) and other on-boarding documentation relevant to the customer (New and Existing customers).
• Ensure that all outstanding collateral conditions and conditions of credit grant are met
• Pro-actively manage customer credit reviews with assistance of Review Manager in order to mitigate possible credit risk and/ customer dissatisfaction due to credit limits not being renewed.
• Manage high risk customers by reviewing their accounts as per the Review Manager and negotiate reduction on facilities as per the review policy guidelines.
• Apply appropriate solutions according to the risk profile and credit appetite within the industry.

Competencies:

• Values Driven
• Digitally Empowered
• Customer Obsessed
• Exceptional Team Player
• Creative Problem Solving
• Drives Results
• Pan African Citizen

Minimum Requirements

• NQF level 7 or equivalent B Degree in commerce/ marketing/finance
• At least 5 years of sales and relationship banking experience in a Commercial Banking environment.
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status.

General

• The appointment will be made in line with the Divisional Employment Equity strategy.
• There is no referral payment option with this requisition.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Job Summary

• Perform Onboarding validation and remediation functions for Relationship Banking clients within the regions. This involves ensuring 100% fit-for-processing on-boarding applications, complete all outstanding FICA requests manage restrictive control and special deferrals processes.  Perform all client remediation, including refresh of all High risk and PEP clients ensuring that the validation adhere to and upholds the standards required by regulatory and business rules.

Job Description

• Perform Onboarding validation and remediation functions for Relationship Banking clients within the regions. This involves ensuring 100% fit-for-processing on-boarding applications, complete all outstanding FICA requests manage restrictive control and special deferrals processes.  Perform all client remediation, including refresh of all High risk and PEP clients ensuring that the validation adhere to and upholds the standards required by regulatory and business rules.

Key Accountabilities:

• Validation of Client & Product On-boarding
• Comply with Regulatory Risk, Compliance and Governance requirements
• Perform the validation for on-boarding applications to ensure compliance

Perform activation of product instructions

• Follow-up with relationship bankers to ensure that all the clients with 90 days dispensation are remediated within the set timelines to avoid restrictive control
• Ensure that all existing clients identified as High Risk or PEP are re-onboarded in line with the special regulatory standards
• Ensure that all service levels agreements with support areas are met or escalated and resolved timeously to enable delivery of acceptable client experience

Client Remediation and Refresh

• Responsible for all remediation projects ( i.e. PEPs, HRR BOW, HRI, Trigger events, HRR BAU On-boarding, HRR STR - Suspicious Transactions Reporting)
• Perform gap analysis and transactional analysis for all clients 90 days prior to remediation date
• Work with frontline colleagues to implement the relevant client contact strategy for the regions (e.g.  via e-mail/SMS/Visitation/Telephone etc.)
• Perform client reviews on anniversary refresh as per RBA (Risk Based Approach) – High, Annually; Medium 3yrs, and Low 5yrs
• Update all relevant systems to ensure clients are fully remediated
• Ensure remediation of all deregistered entities  to minimize the risk of doing business with entities that are non-compliant to Companies Law

 Restrictive Control

• Perform remediation requirements for all clients in/to be placed in restrictive control
• Manage the special deferrals within the frontline in line with the governance and approval process
• Team Work and Self Development
• Be an active participant in meetings and provide suggestions for ways of improving client service
• Share best practices and specialist knowledge with the team to improve service delivery
• Create supportive relationships with colleagues and create a sense of team spirit
• Keep abreast of relevant training to the role including own regulatory training completion by due date
• Maintain and continuously look for opportunities to further develop skills and knowledge base
• Build a sound understanding of Relationship Banking knowledge
• Demonstrate willingness and ability to perform to the very best to ensure personal alignment to Absa values and vision

Competencies:

• Values Driven
• Digitally Empowered
• Customer Obsessed
• Exceptional Team Player
• Creative Problem Solving
• Drives Results
• Pan African Citizen

Minimum Requirements:

• Minimum NQF Level 6  or equivalent, preferably in compliance
• 3-4 years Banking experience with at least 2 years exposure in regulatory related functions
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

General

• The appointment will be made in line with the Divisional Employment Equity strategy
• There is no referral payment option for this requisition

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.

Job Description

Optimise the profit and economic value of a portfolio of clients with high growth potential and mid corporate requirements by focusing:

a) Origination efforts to acquire new clients plus up-selling to existing client base; and

b) Coverage efforts to solution a designated number of clients

Key Accountabilities:

Relationship Management

• Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs.
• Establishing, leveraging and maintaining strategic relationships with clients and coordinate client relationships and interaction with clients across Ab.
• Assume primary responsibility for understanding the client’s business at a strategic, tactical and operational level.
• Maintain primary ownership of a portfolio of client accounts, differentiated by the level of complexity of the client base.
• Ensure the long term sustainability of the portfolio by establishing relationships with new clients and solution-based up-selling to existing clients
• Make effective use of the client planning and solutioning tools (Sales tools) to ensure in-depth understanding of client needs, in order to provide clients with the best possible solutions.
• Achieve new business and up-selling sales targets by pro-actively driving cross functional teams (including but not limited to Sector and Product specialists) to find client-centric solutions which must be formalised in strategic proposals and presented to clients in accordance to the distinct Client Value Proposition (CVP) for Accounts.
• Track and monitor the financial performance of the portfolio by utilising the Sales Funnel.
• Apply risk-based pricing for all new sales and pricing reviews in line with the RBB pricing policy.
• Operate and position Commercial in a dynamic and highly competitive market place by interacting with all relevant stakeholders driving key initiatives to secure client retention and growth.
• Achieve sales targets relevant to the strategic initiatives and drivers of the Accounts portfolio.

Client Solutioning

• Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams.
• Originate and close deals within Commercial.
• Manage the credit approval process
• Stay abreast of trends in these sectors and translate these into customer strategies and solutions.
• Establish and maintain a high profile as an authoritative source of market intelligence in the industry.
• Maximize cross sell and up sell of relevant Absa group product set, through effective use of Client Franchise Teams.
• Own strategic pricing across the bank’s full spectrum of product set
• Manage live / active transactions (advisory, financing etc.) by working in or coordinating deal teams to ensure objectives are met and the product / service / solution is of a high quality and is delivered.
• Stay abreast of new industry developments and clients' market position.

Manager Risk Assessment

• Adhere to the bank's policies and procedures and ensure compliance.
• Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
• Responsible for the obtaining and scanning of all KAMLS and other on-boarding documentation relevant to the deals that the RE has on boarded.
• Ensure that all outstanding collateral conditions are met.
• Manage high credit risk clients in conjunction with the credit team by conducting regular client reviews.
• Apply appropriate solutions according to the risk profile and credit appetite within the industry

Competencies:

• Values Driven
• Digitally Empowered
• Customer Obsessed
• Exceptional Team Player
• Creative Problem Solving
• Drives Results
• Pan African Citizen

Minimum Requirements

• B-degree in Commerce/marketing/Finance or equivalent NQF level 7 or higher qualification
•  5 – 8 Years of Sales and financial experience in a commercial or corporate banking environment
• At least five (5) years’ experience in evaluating and understanding complex company financials and other economic trends.
• At least five (5) years’ experience in structuring a good complex credit solution and guiding the credit process with the required parties.
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status.

General

• The appointment will be made in line with the Divisional Employment Equity strategy.
• There is no referral payment option with this requisition.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• To plan, manage and monitor the implementation of area specific activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Description

• The main purpose of the role is to interpret and manager transactional solutions to enable the execution and achievement of agreed business targets and ensure that performance is in line with the Transactional Solutions Regional strategy and objectives.

Key Accountabilities:

Process 

• Define standard operating procedures (SOPs).
• Monitor and report on progress against operational plans and adjust where required.
• Plan for the effective implementation of value-added process improvements, initiatives and services to deliver on operational objectives.
• Resolve problems within area of accountability with the necessary discretion and guidelines.
• Lead and manage the Transactional Solutions team in the designated portfolio in the region
• Coach and mentor the Transactional Solutions team through either working one on one with the team in the designated portfolio and ensure appropriate training is delivered to support staff development goals.
• Assess team competencies, performance, efficiency and productivity through measurement and observation to ensure the team are aware of and capable of delivering their responsibilities.
• Ensure availability of appropriate skills base in order to provide clients with Transactional solutions (products/service) through skills management and matching these skills with client environments.
• Ensure the effective application of human resources and people management processes within operations to all the market environments (both internally and externally).
• Continually review and measure team activities against targets, standards and service levels, agreeing and taking actions to improve capability and performance, so that the team achieves its maximum potential.
• Ensure all HR processes, according to ABSA policies and procedures, are followed.
• Lead and implement regional operational sales tactics and plans for the execution of strategy that is aligned with the Transactional Solutions regional strategic intent, with knowledge of the geographical drivers within portfolio.
• Ensure close collaboration between Regional Transactional solutions team, product and segment stakeholders that will increase sales penetration levels and production volumes within portfolio.
• Monitor pricing, margins and profitability within the applicable mandate for the Transactional Solutions portfolio.
• Lead and implement and execute sales campaigns within the portfolio to boost sales in line with national and regional strategic intent.
• Lead, Implement and monitor sales channel requirements in both the internal and external environment across all segments.
• Implement the nationally agreed Customer Value Proposition and strategy and ensure client satisfaction targets are exceeded through random sampling of customer feedback through direct contact.
• Contract and manage Service Level Agreements with all relevant stakeholders within portfolio.
• Support the Regional Product Head through effective and accurate reporting on performance of operational team achievements of targets both through production volumes and margins.
• Hold regular meetings with all managed staff in portfolio to gather feedback on opportunities and threats within all active environments and provide accurate reports through to Regional Product Head.
• Provide reports to the Regional Product Head on market share growth and new business acquisition within the internal and external environment.
• Co-ordinate, manage and communicate the Transactional Solutions budget process within the portfolio and investigate any deviations in expense and income management through consistent governance.
• Establish and maintain relationships with key stakeholders (e.g. Product, Segment, Operations, Absa Group Operations, etc.) to effectively co-ordinate the value chain thereby ensuring efficient transactional workflows and optimal client service delivery.
• Ensure, monitor and enforce implementation of BPC requirements as well as changes in directives and that contracts and securities are generated within the agreed turn- around times between the BPC and the Fit for Processing centre.
• Maintain a good understanding of all governance applicable to the Transactional Solutions area and have the ability to apply and coach the team on them.
• Manage customer service delivery through the Transactional Solutions team in the portfolio and ensure that service level agreements and turnaround times are met and exceeded.

Client/Customer 

• Manage and contribute to a culture of customer service excellence that meets and exceeds exceptional service.
• Plan, manage and monitor initiatives to ensure customer service excellence.

Finance 

• Manage, monitor and report on budget variances in order to maximise financial performance.
• Optimize operational costs through implementing cost effective initiatives in daily operations through the proper use of resources and other channels of expense

Learning and Growth 

• Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
• Create an engaging, enabling and productive work climate aligned to the employee value proposition.
• Interview, hire, train and develop subordinate staff in accordance with defined policies and objectives.
• Ensure the creation and maintenance of an effective working climate and continual improvement of culture through proactively creating open communication channels and a comfortable working environment.
• Implement and execute PD process and review PD plans, assess and make recommendations on employee performance.
• Actively involved in succession planning, employee engagement, talent management and performance development through clearly defined communication channels and regular feedback sessions.

Conduct

• Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities

Competencies:

• Business Acumen
• Inspirational People Leadership
• Customer Orientation
• Results Orientation
• Collaboration and Influencing
• Innovation Leadership
• Change Leadership
• Process Optimisation
• Pan-African Citizen

Minimum Requirements

• B-degree in Business, Commerce and Management studies (NQF 7)
• Minimum 5 years management experience
• Minimum 5 years merchant acquiring and payments experience
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status.

General

• The appointment will be made in line with the Divisional Employment Equity strategy.
• There will be no referral payment plan with this requisition

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Job Summary

• Our Converged Security Office prides itself in its unique structure that sees an integration and collaboration model between our team and other business units to ensure effective risk management and governance for access management.

Job Description

What you’ll get to do:

The role is within the Converged Security Office and your responsibilities will include the following:

• Drive onboarding of applications into our Identity and Access Management platform by proactively engaging with all stakeholders for accurate information gathering, and taking ownership of the end to end process
• Update the estate of applications  for the allocated cluster.
• Manage configuration changes in our Identity and Access Management platform as required by business
• Drive certification campaigns for the allocated business cluster.
• Act as SME for Logical Access Management (LAM) within the IAM data assurance and certification team providing guidance and support to Business.
• Analyze effectiveness of risk, governance, control and reporting processes and systems in use in the environment and make recommendations for improvements
• Deliver assigned risk focused audits of a high quality and within allocated time and resource budgets
• Proactively manage uncorrelated accounts and engage with application owners on a continuous base.
• Ensure that identified Segregation of Duty rule violations are remediated swiftly
• Actively engage stakeholders and be fully involved in driving progress and delivery for all deliverables in the business cluster.
• Provide feedback based on experience and trend analysis to manage customers’ expectations
• Stay abreast with knowledge and skills relevant to the level and area of work, as well as actively seek to attain those required for the next level of work

What do you need to get in?

• Matric or national diploma
• Preferably NQF Level 6; B degree in Risk Management or equivalent
• Three (3) years in Financial Services or related industry
• Extensive Microsoft office skills (Word, Excel, PowerPoint, etc.)
• Reasonable understanding of the principles, practices, and techniques related to Identity and Access Management.
• Prior experience with SailPoint IIQ or any other Identity and Access management
• If you’re passionate about working in a fast-paced environment and contributing to the exciting world of Security by leading from the front, we would love to hear from you!

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• Build high-performing, scalable, enterprise-grade mainframe  applications & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions & leading all phases of the development lifecycle to deliver.

Job Description

Mainframe Application Development

• Design, Develop scalable, multichannel supported mainframe applications.
•  Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions
• Contribute to and in some cases lead all phases of the development lifecycle including e.g. design process
•  Determine operational feasibility of solutions by evaluating analysis, problem definition, business requirements, solution development and proposed solutions
• Develop high quality software / application design and architecture in a test driven & domain driven / cross domain environment
• Quickly produce well-organized, optimized, and documented source code to deliver technical solutions
•  Ensure designs & solutions support the technical organization principles of self-service, repeatability, testability, scalability & resilience
•  Apply general design patterns and paradigms to deliver technical solutions
• Create & Maintain Sophisticated, Scalable Mainframe applications satisfying  multiple digital channels requirements.
•  Automate tasks through appropriate tools and scripting.
• Debug existing source code and polish feature sets.
•  Work with guilds and other technical SME’s to improve and evolve technical products and services
•  Apply unit testing frameworks and perform integration, validation and verification testing.
•  Apply version control and related concepts and techniques
•  Align all application development & development process to Group Architecture, Security & Infrastructure guidelines
• Work with project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
•  Stay ahead of the curve on emerging technologies and development practices e.g. RDZ,IDZ
• Contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization

People

•  Coach & mentor other engineers
•  Conduct peer reviews, testing, problem solving within and across the broader team
•  Provide technical subject matter expertise and support in the attraction and recruitment of Product Engineers for the organization
•  Participate as a subject matter expert in the development & development planning of the broader product engineering team
•  Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)

Risk & Governance

•  Identify technical risks and mitigate these (pre, during & post deployment)
•  Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
•  Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
•  Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
•  Deliver on time & on budget (always)

Education

• Bachelor's Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• Lead the agile solution design, deployment & ongoing optimization & evolution of enterprise wide technology products and services (full stack engineering & ownership / control) in low complexity environments.

Job Description

Product & Service Direction Setting, Solution Design & Performance Management

•  Work with the CIO & business product owners to define the product & technical strategy (Full Stack – End to End)
•  Act as the single point of partnership & assume responsibility for managing the senior business interface (product owner) relationship
•  Assume one stop shop accountability for the delivery of the product & solutions (risk cannot be outsourced to vendors)
•  Apply design thinking practices to deliver architecturally sound technical product & service solutions (and explain / guide / coach others on this architecture holistically and technically)
•  Lead & facilitate the design of the product & or service solution blueprints aligned to the organization strategy (Short, Medium & Long Term)
•  Collaborate across the tech value chain (CSO, CTO, etc.) to guide the business on the appropriate technical solution (cost to value) & the range of strategic technical choices to be made
•  Lead the detailed scoping, prioritisation & integration planning for the design & deployment of products & services with & across multiple stakeholder groups (Front End, Back End & Integration) – (aligned to solution blueprints)
•  Meaningfully contribute & ensure solutions align to the design & direction of the Group Architecture standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
•  Meaningfully contribute & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
•  Strategically & operationally monitor the performance of products and services (all applications) – ensuring ongoing optimization & cost to value for our businesses (think bank wide)

DevOps (with deep knowledge & understanding of context within which we develop architecturally & infrastructurally)

•  Leverage the required expert level (own) skill & knowledge in architecture & Infrastructure, design and manage all development & development practices & outputs across squads (apply knowledge on virtualization, containerization, automation, storage & serverless technologies (e.g. AWS, Azure, Google, & on prem-Cloud, etc.)
•  Ensure the most optimal design & deployment of technical products and services in the organization (via pipeline – not manually)
•  Design & Implement Automation Testing, Continuous Integration & Continuous Delivery Strategies & frameworks across squads for effective solution development & deployment (understand and apply expert knowledge in e.g. Kubernetes, Jenkins, TeamCity, Arifactory, MS Powershell, Collaborative Lifecycle Management (CLM) Tools, APM Tools (e.g. NewRelic & Splunk) etc.
•  Ensure solution designs deliver on the key technical principles of: self-service, repeatability, testability, scalability & resilience
•  Guide code development practices and processes through an understanding of complex concepts and developmental practices such as threading, parallel processing, asynchronous programming, domain driven design, lambdas etc. & coding language expertise (e.g. Java, C++, Groovy, Python, Bash, Perl, Ruby etc.)
•  Guide & ensure the delivery of quality development (code) based on own experience in developing across a range of applications including but not limited to: server side, client side, web (SOAP, REST, JSON), socket based programming, batch & real time, building architectural patterns, security / security domains)
•  Effectively manage the DevOps pipeline & associated releases for maximum customer impact & minimum business risk
•  Manage the maintenance & optimization of applications, products & services as a ‘way of doing things / culture’ within the development teams. You are fully accountable for the longevity of applications aligned to Group Architectural practices.
•  Coach & Mentor senior developers across squads on the technical competencies to effectively deliver on DevOps solutions (see Dev competency model in skills & competencies section). To do this, display proficiency in the Senior level competency requirements.

Delivery Management (where there is a specific product / service you manage)

•  With fluency in the deployment of agile methodologies, resource & manage the appropriate number and nature (skill & capability) of squad based teams to execute on both Run & Change elements of delivery
•  Work in collaboration with transformation & change teams for effective resourcing and delivery management of various programmes at all levels (SI, BU etc.)
•  Ensure agile practices are implemented and sustained for effective delivery to business e.g. RETRO’s etc.
•  Positively & proactively manage product owner relationships including building product owner technical capability to enable balanced & best fit decision making
•  Proactively engage with & partner CTO, CSO, SE, Risk and broader enablement functions to drive alignment & leading practice in technology design & deployment

People

•  Set & Cascade Product & Service direction across squads
•  Proactively attract, recruit, develop, retain, reward & deploy a diverse resource base aligned to an ever evolving tech environment (ahead of demand)
•  Build a high performance team environment through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
•  Accountable for the right people in the right teams to deliver on our tech strategy (always!)
•  Leverage coaching techniques in all squad related activity to drive a higher quality design and deployment of technical products and services

Financial & Vendor Management, Risk & Governance

•  Carry the ‘one stop shop’ accountability for all risk associated with technical decision making (from ideation to deployment)
•  Manage & Apply the organization risk & governance frameworks
•  Ensure decisions on infrastructure & product design are aligned to chapter & guild guidelines & are sustainable for the enterprise
•  Proactively involve / engage chapter & guild leads in product design & infrastructure decision making, applying an enterprise wide lens to product & service development
•  Manage all vendor selection processes & take full accountability for all related commercial impact
•  Negotiate best fit contracts for the organization at an enterprise level and align decision making to our key business principles of scalability, resilience, captivity etc.
•  Deliver on time & on budget (always)

Education

• Bachelor's Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Job Summary

Manager MI & BI (Home Loans) - JHB

BRIEF OVERVIEW OF THE SPECIFIC BUSINESS UNIT:

• Absa Home Loans has been on a healthy growth trajectory to reclaim its leadership position in the mortgage finance space. The management information and business intelligence team, working alongside strategy, has been playing an active role in shaping the how of bringing this possibility to life.

The team is currently engaged in several initiatives in efficient data warehousing, data governance and management information visualization, to maximize our returns on the data we collect and enable downstream consumers of the data in the rest of the team.

BRIEF OVERVIEW OF THE ROLE:

• The MI/BI team has grown and stretched together with our Home Loans business as we have continued to show up in the market to house the nation!
• We are pleased to be bringing to the market this exciting role that will lead a team which will continue to build and work on our vast data assets to empower downstream consumers of data and management information, while ensuring that we stay on the cutting edge of data management best practice.
• Essentially, we need a strong technical candidate (who speaks machine), while also wielding a distinctive aptitude in speaking human (stakeholder and team leadership). This will include developing a good understanding of how the business functions, identifying the data that enables the business to stay on course in its strategic journey and prioritizing work for the team accordingly.
• While we have a healthy book of work and plenty of problems to intellectually challenge our newest team member, we maintain much-needed flexibility for analysts and leaders alike to take on projects that they identify in the business as well!

Job Description

KEY RESPONSIBILITIES:

Technical Leadership

• Engage with internal business and technical stakeholders to understand requirements and ensure objectives, priorities and key requirements are agreed and understood.  Interpret data and identify issues, risks and opportunities and relay results and insights to business users.
• Provide risk, governance, compliance and broader regulatory reporting as required and contribute to these processes as a data expert
• Build analytics tools that utilize the data pipeline to reliably communicate key business metrics and insights to business stakeholders in a manner that leverages information design techniques to achieve high utilization levels by the business stakeholder community.
• Improve the quality and turnaround times of key deliverables through the automation of tasks through the use of appropriate tools / scripting technologies and debugging new /existing scripts and code
• Leverage best practice to build and continually improve on high quality data collection, transformation, storage, retrieval, storytelling and visualization. This includes keeping abreast with existing and emerging techniques and technologies in the data value-chain to identify key pivot points for the business.
• Understand the technical landscape and bank-wide architecture that is connected to or dependent on the business to effectively collaborate with teams embedding solutions that impact the Home Loans data value-chain.

Team and Stakeholder Leadership

• Build a high performance team environment through self-directed team members that continually build towards mastery and are aligned by the team’s purpose. Implementation of pragmatic team routines to achieve this (including regular check-ins, coaching, constructive feedback etc.).
• Plan, manage and monitor the implementation of team solutions, activities and processes to deliver on approved operational plans in an effective and efficient manner.
• Conduct peer reviews within the broader analytics community and contribute to the building of an analytics team capability in the use of data solutions
• Proactively partner with the data architecture and data science teams in applying relevant best practice to actively shape the data landscape in the business, with the aim of improving upstream and downstream data processes to support the business.
• Promote data literacy within the business stakeholder community by effectively communicating the business value of making data-led decisions, embedding technologies that enable the business stakeholder community to navigate the data landscape and refining team working routines that promote improving turnaround times on data-enabled business processes.
• Stay ahead of the curve on data science trends, tools and techniques to transition the team and the organization as required.

MINIMUM REQUIREMENTS:

• Bachelor (Honors) degree in Computer Science, Statistics, Mathematics, Engineering, Science or equivalent NQF level 8 qualification 
• At least 8 years’ postgraduate work experience in a technology / digital / analytics role
• At least 3 years’ work experience in a similar role at management level
• Expert knowledge of data query tools: SAS, SQL, Spark
• Expert knowledge of data services, data discovery and visualization tools: DaaS, PowerBI
• Expert knowledge of data warehousing solutions and processes

WHAT’S ON OFFER:

• Autonomy: Flexibility in the book of work where you will be encouraged to find/develop passion projects in the business, alongside the challenging assignments that the team already has on the go
• Mastery: an environment that will stretch you in bringing your technical and team leadership toolkits to bear in advancing business priorities
• Purpose: in a world where assumptions about how the business operates have been upended, the team plays an active role in democratizing information and enabling the business to validate its learning
• Culture: a great environment where the team culture is in its next evolutionary step to build combination solutions that far surpass the sum of individual team member solutions

Education

• Bachelor Honours Degree: Computer and Information Science (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• The main purpose of the role is to provide lead, drive and provide specialist advice and to develop and maintain Standard MI Reporting requirements for the various Products, Sectors and Segments within Relationship Banking. 

Job Description

• The main purpose of the role is to provide lead, drive and provide specialist advice and to develop and maintain Standard MI Reporting requirements for the various Products, Sectors and Segments within Relationship Banking. 

Key Accountabilities:

Process

• Provide advice and support in the analysis, development and implementation of best practices across value chain(s).
• Obtain, analyse and report on practices related to a value chain function to identify initiatives that will improve performance and compliance.
• Identify and develop solutions for challenges in the relevant business area.
• Producing effective Business Intelligence by maintaining the standard performance run reports by data extracts for the Product, Sector and Segments.
• Ensure and oversee effective delivery and development of self-help reporting solutions for Product, Sector and Segment.
• Oversee the design of specific reports segmentation, leads analysis, customer profitability and customer interaction reporting.
• Manage Business Intelligence Requirements and align with Operational and Credit MI capabilities to develop one version of the truth for Relationship Banking.
• Ensure measures and capabilities are in place to track Business Cases, Campaigns and Opportunities to the required granularity.
• Ensure effective data governance is in place to extract data and over its utilisation in standard reports
• Where necessary, govern and maintain definitions use to extract data used for any MI reporting and continuously review the data extraction and reporting process to identify improvements.

Client/Customer

• Provide input to the service delivery excellence practice optimisation.
• Develop and maintain relationships with relevant stakeholders that contributes to a culture of customer service excellence.

Finance

• Provide advice to prevent and reduce financial wastage in the relevant business area.

Learning  and Growth

• Drive and participate in forums that positively contributes to functional knowledge improvement.
• Provide advanced specialist advice and input with regards to change management initiatives within the area of specialisation.

Conduct

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards.

Competencies

• Values Driven
• Digitally Empowered
• Customer Obsessed
• Exceptional Team Player
• Creative Problem Solving
• Drives Results
• Pan African Citizen

Minimum Requirements

• B-degree in Business, Commerce and Management Studies, Finance Economics, Accounting or related
• 3 - 5 years’ experience in a similar environment
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

General

• The appointment will be made in line with the Divisional Employment Equity strategy

Education

• Bachelor's Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• To develop tactical strategy and delivery plans, integrate practice formulation and to ensure operational implementation and adaption across multiple practices i.t.o. sales and distribution methodology, governance and delivery objectives. Selecting this role has a compensation & benefit impact in Mozambique. Please contact Reward for details.

Job Description

• The purpose of the role is to take full responsibility of selling Payment Acceptance solutions to potential merchants and drive acquisition of new to bank and new to segment Relationship Banking and Enterprise customers with a primary focus on acquiring new business as well as switching merchant acquiring relationships from competitor banks. Purpose of the role is to build and maintain professional relationships and drive sales via sales campaigns, leads and cold calling and achieve sales and turnover targets. Ensure the execution of the sales capability that delivers excellent customer service and relationship management for our merchants and internal business partners.

Key Accountabilities:

• Revenue and merchant growth through sales enablement
• Identify sales opportunities and offer solutions appropriate for the merchant’s needs, goal and objectives by using the tools which outlines the products merchants currently have and the propensity for new product take-up
• Adopt a commercial approach to appropriate cost to serve versus value generation.
• Achieve the agreed new business turnover, new business and other revenue targets as agreed.
• Achieve the agreed Merchant Service Fee targets by negotiating additional charges, pricing and any other applicable fees relevant to the product/solution sold to the merchant.
• Complete new applications and ensure that process is finalised within the agreed service level turnaround times with a continuous follow up on progress of outcomes.
• This will also entail the communication of the decision outcome to the merchant.
• Implement an individual sales plan that is linked to the regional sales plan and overall Payment Acceptance strategy and business plan.
• Participate in the design and execution of the regional sales plan to ensure that targets are delivered on.
• Action all sales leads received from potential merchants as well as all internal business partners within the agreed service level agreements and turnaround times.
• Adhere to the laid down sales processes and procedures within the Payment Acceptance frameworks.
• Negotiate pricing, complete and sign new merchant agreements prior to implementation.
• Execute on the regional sales plans by ensuring an increase in the percentage of customers taking merchant acquiring solutions by conversion of qualified leads into sales by selling offers, which benefit the merchant as well as the organisation.
• Achieve sales (new business and existing growth) that will establish Payment Acceptance as a centre of excellence for Sales execution across the Commercial markets.
• Negotiate pricing and allocate rates within the allocated mandate and refer to the next mandate holder where outside of mandate with the appropriate business motivation.
• Relationship manages the engagement with merchants and relevant internal and external stakeholders in the relevant business units by attending meetings with internal business partners (Management Committee meetings, customer meetings, events, etc.)
• Align and implement sales initiatives with the Business Banking units with the aim of implementing a sales methodology that will lead to cross segment revenue and customer growth.
• Monitor effectiveness of regional sales campaigns to ensure delivery thereof and implement remedial improvements for future campaigns where required.
• Execute on the regional retention plans in alignment with STP objectives and Customer Experience strategy.
• Work closely with internal and external business partners to ensure that our sales execution delivers on best in class products, services and support.

Sales performance and execution

• Agree relevant sales plans, campaigns and targets with team manager as well as other internal sales units that will achieve the business plan objectives and STP.
• Monitor individual sales performance on a daily/weekly/monthly/quarterly and annual basis and provide feedback to direct manager on how to improve performance.
• Create and execute opportunities and prospects for new business by working through potential customer lists and find new innovative ways of selling other than the normal channels.
• Review national competitor information, market trends on a regular basis and propose solutions to direct manager to ensure that Payment Acceptance offers a competitive product or make a recommendation to introduce a better product or offer.
• Check that approved deals have been taken up to increase market penetration in new and existing business. Ascertain reasons for deals not taken up by liaising with the relevant internal business partner (Business Bank, Acquisitions, Enterprise, etc.).
• Understand the relevant product features and benefits to ensure that accurate information and solutions are shared with merchants and internal business partners.
• Analyse sales data (financials) and customer insights to enhance lead to sales generation and feedback responses to internal business partners to assist in adopting a sales methodology that is not silo focused.
• Investigate customer and internal business partner requirements and implement a desired Payment Acceptance footprint that will ensure the achievement of revenue streams.
• Reporting on individual sales performance.

Relationship Management

• Reposition the Payment Acceptance regional stakeholder management in order to improve key relationships and change the acquisition methodology with internal business partners.
• Establish stakeholder needs and expectations in order to develop effective stakeholder engagement plans.
• Personally relationship manages the top merchants in the region (as allocated by the direct manager) and ensures that an effective and efficient relationship model is in place to retain merchants within the allocated portfolio.
• Update the direct manager as well as regional business partners on the sales performance and provide input where required.
• Internal and external customer meeting attendance where required.
• Engage with the RBB business partners with the aim of promoting the value proposition of Payment Acceptance.

Customer Experience Execution

• Execute on the business unit’s Customer Experience strategy and ensure that customer experience is a valuable differentiator within the value chain.
• Work closely with the direct manager to drive a focused customer experience agenda that will help the region achieve its’ sales and after sales support objectives.
• Ensure smooth and effective migration and on-boarding of new merchant relationships.
• Use the feedback of the internal and external customer experience measurements to drive change and improvement that will benefit the sales strategy of the region.
• Adhere to Customer Experience and service quality standards in line with Group Customer Experience strategy.
• Implement improvement initiatives that will ensure high quality standards and customer experience.
• Constantly keep abreast of the latest developments and trends with regard to customer expectations and service.
• Ensure that all allocated complaints have been resolved within the allocated time frames as per the Treating Customers Fairly (TCF) principles.
• Accept primary responsibility for merchant satisfaction through excellent service by ensuring that Payment Acceptance is the market leader in terms of turnaround times, pricing and value for money.

Administration

• Ensure that there is appropriate adherence to the laid down fleet car management policy and procedures (fleet statement checking, fleet calculations, provision of copies of log book, fuel expenses, toll expenses and any other applicable costs/expenses).
• Attach copies of the log book and corresponding call out sheets and call reports and document discrepancies in order to facilitate claims and track work in progress.
• Understand the content of the vehicle policy and adhere to all requirements stipulated in this policy in order to be able to submit correct travel claims.
• Understand the content of the demo card, fleet card and business card policies and adhere to all requirements stipulated in these policies.

Risk and Compliance Management

• Maximise sustainable risk by adjusted portfolio contribution.
• Work closely with the Risk and Control Assurance team and direct manager to determine appropriate RCA’s and adherence to RCA requirements.
• Review risk and controls that exist in the region and own the adherence to control assurance.
• Embed legislation affecting Sales and Sales procedures.
• Complete required compliance and other attestations and ensure that impacted team members complete their attestations and compliance tests.
• Complete attestations to testify to the adequacy of controls in the region on request.

Competencies:

• Values Driven
• Digitally Empowered
• Customer Obsessed
• Exceptional Team Player
• Creative Problem Solving
• Drives Results
• Pan African Citizen

Minimum Requirements:

• Degree or Advanced Diploma (NQF 7)  (Finance, Sales, Commerce)
• 3 years’ experience within a client facing role (commercial/or financial industry)
• 3 years proven track record in achievement of sales targets
• 3 years relationship management experience in a financial services industry
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

General

• The appointment will be made in line with the Divisional Employment Equity strategy
• There is no payment referral plan linked to this requisition

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised