Job Vacancies at Absa Group Limited (Absa)

About the Job

Job Summary

• Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Administration: Effectively fulfil all required administrative duties, including tracking and reporting | Customer Experience: To provide service excellence and achieve customer satisfaction | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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About the Job

Job Summary

• To deliver operations and administration support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana, Kenya, TZ (BBT). Please contact Reward for details.

Job Description

• Administrative and operations support: Provide administrative and operations support against standard operating procedures | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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About the Job

Job Summary

• To embed effective Operational Risk Management (ORM) reporting practises within Group Procurement and to effectively implement Group Procurement ORM governance and framework as per the ERMF.
• Contribute to establishing and maintaining an integrated and effective risk management framework where risks are identified, quantified and managed on a consistent basis via the specialised risk management execution framework on the bank’s various electronic risk platforms and governance forums.
• Provide technical / analytical ORM reporting as per ERMF requirements. Interpret risk data across Procurement and produce meaningful reports to various forums in the group.

Job Description

Accountability: Operational Risk Administration 30%

• Ensure optimal positioning of operational Risk within Group Procurement by interpretation of operational statistical data in order to produce meaningful, high quality reports to various forums and stakeholders within the group.
• Taking of minutes / acting as Committee Secretary for these risk forums. Socialize documentation with attendees and stakeholders for approval before meetings.
• Managing risk data and reports on various electronic platforms as per the Risk Governance Framework and the Committees’ Terms of Reference. Socialising these before publishing it on the various electronic platforms.
• On an annual basis compile a risk management program with all the deadlines and report requirements that need to be covered, obtain sign-off from the line manager. Track progress against plan on a monthly basis and provide feedback to the line manager.
• Support with the annual Critical Risk Control Assessment Plan (Risk Identification; Risk Materiality Assessment; Risk Owner Acceptance; Control Identification; Testing and Remediation Reporting) in line with expected timelines.
• Support Key Risk Scenarios according to the input provided by the line managers in the business area and provide guidance to the requirements of the system.
• Obtain and maintain knowledge and understanding of all the greater Procurement functional activities.
• Build and maintain effective relationships with all relevant stakeholders within Procurement and stakeholders across the group.
• Ensure that risk log is kept updated and prepare Group Procurement updated reports as required.
• Manage the Dispensation, Waiver and Breach process.

Accountability: Compliance with Risk Policies, Framework 20%

• Obtain a clear understanding of the compliance and regulatory requirements that have an impact on the business area and communicate these requirements to the line managers in the business area.
• Support with updating the generation of Key Risk Scenario’s (KRS) for Group Procurement.
• Maintain risk data and reports on various electronic platforms as per the Risk Governance Framework and the Committees’ Terms of Reference. Socialising these before publishing it on the various electronic platforms.
• Ensure clear steps are followed with regards to the Risk processes and ensure that risk acceptance and escalation of operational risk issues within Group Procurement are followed and adhered to.
• Ensure clear steps are followed with regards to the Risk processes and ensure that authorities for sanctioning, risk acceptance and escalation of operational risk issues within Group Procurement are followed and adhered to.
• Support with risk advisory and training.
• Participate in Projects applicable to the function.

Accountability: Governance and Oversight 20%

• Ensure pro-active management of all operational audit action items and control issues, with a view to ensuring closure by due date.
• Ensure overall governance and effectiveness of the various governance structures in the ERMF
• Arrange monthly Supplier Risk and Control Meetings in advance (secure venue and invite attendees) within parameters set out in the Terms of Reference

Accountability: Operational Risk Reporting 30%

• Obtain a clear understanding of all the requirements for operational risk monitoring and reporting and comply with all aspects when compiling reports, submitting updates or advising line management.
• Act as point of entry for Operational Risk Reporting for Group Procurement, ensuring that all reports are compiled and forward when required.
• Responsible for operational risk reporting (Accurate and on time).
• Support with the interpretation of operational statistical data in order to produce meaningful, high quality reports to various forums and stakeholders within the group.
• Prepare quarterly reports for submission to the relevant stakeholders and forums.
• Reporting on the status of Audit Issues, MA Issues, control issues, Control requirements, External audit observations as required in terms of the Operational Risk framework for submission to the relevant stakeholders.

Education and Experience Required

• Minimum NQF level 6 – Risk Management, Sourcing or Project Management
• 3 years’ experience in operational risk management or related field.
• Any other Risk management related qualification

Knowledge & Skills: (Minimum of 6)

• Knowledge of the Operational Risk environment
• An understanding of the operations of financial organization
• Project Management skills and develops own competency throughrcontinuing education
• Report writing and data management / interpretation skills
• Full understanding of Risk Management and Risk management principles
• Good communication and team skills
• Proficient in MS Office (Word, Excel, PowerPoint, Visio and Outlook)
• Proficiency in IBM Open Pages preferred.

Competencies: (Maximum of 8 competencies)

• Report writing
• Deciding and initiating action
• Presenting and communicating information
• Relating and networking
• Planning and organizing
• Analyzing
• Coping with pressure, deadlines and setbacks
• Learning and innovation
• Facilitating training

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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About the Job

Job Summary

• To provide a professional and expert copywriting and editing service to the Absa Group by delivering content and communication with clear, direct and accessible messaging to mitigate possible reputational risk and financial loss to the Group.

Job Description

Key Accountabilities:

Copywriting and Editing

• Interpret creative briefs to develop concepts for execution.
• Understand internal clients’ needs and target audiences through reviews of existing research, interviews with subject-matter experts and in-person meetings.
• Write original copy and edit content for a range of English and/or Afrikaans marketing and communications materials, including banking, financial and insurance documents to meet Absa’s language standard and language guide requirements.
• Collaborate with marketing teams and product owners, from concept development to delivery of final product.
• Present copy concepts and final deliverables to these teams, and revise copy based on feedback.
• Maintain up-to-date knowledge of communications-related industry trends.

Copywriting Advice, Guidance and Consulting

• Provide copywriting advice, guidance and consulting service to internal and external stakeholders.
• Maintain sound relationships with these stakeholders to ensure compliance with Absa’s standards and convention.
• Assist in implementing and socialising Absa’s language standard and language guide to ensure compliance and adherence throughout the Group.

Qualifications:

• Bachelor’s degree (or equivalent) in journalism, English and/or Afrikaans, communications or related discipline (essential)
• Post-graduate qualification in above (preferred)

Skills:

• Ability to thrive in a fast-paced, collaborative environment with a high-volume workload often requiring short turnaround times.
• Ability to organise and prioritise urgent work.
• Keen eye for detail and appreciation of great design.
• Exceptional writing and research skills.
• Analytical and creative thinking.
• Team player.

Knowledge and Experience:

• Specialist knowledge of relevant languages.
• Expert understanding and application of English and/or Afrikaans language and grammar rules.
• Expert understanding and application of copywriting and content editing theory in practice.
• Sound understanding and application of plain language principles.
• Fair knowledge of financial services industry and industry-specific terms and terminology.
• Minimum of 5 years’ professional copywriting experience, with solid portfolio of work (essential).
• Experience in financial services industry (preferred).

Education

• Bachelor`s Degrees and Advanced Diplomas: Communication Studies and Language (Required)

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About the Job

Job Summary

• To provide a professional language service to the Absa Group by delivering content and communication with clear, direct and accessible messaging to mitigate possible reputational risk and financial loss to the Group.

Job Description

Key Accountabilities:

Editing and Translation

• Edit, translate, simplify, proof and correct English and Afrikaans banking, financial and insurance documents to meet Absa’s language standard and language guide requirements.
• Ensure that edited, translated, simplified, proofed and corrected texts maintain and convey original messaging, meaning and tone.
• Read and thoroughly understand context of given material, researching industry-specific terminology and using specialised dictionaries and translation tools.
• Network with industry experts and professional bodies to stay current on new editing and/or translation trends, tools and practices.
• Maintain, broaden and improve professional and/or practicing competence through relevant development and training opportunities.

Language Advice, Guidance and Consulting

• Provide language advice, guidance and consulting service to internal and external stakeholders.
• Maintain sound relationships with these stakeholders to ensure compliance with Absa’s standards and convention.
• Monitor and address non-compliance to mitigate risk.
• Assist in implementing and socialising Absa’s language standard and language guide to ensure compliance and adherence throughout the Group.

Qualifications:

• Bachelor’s degree in Language Practice (or equivalent) (English and Afrikaans) (essential)
• Post-graduate qualification in above (preferred)

Skills:

• Ability to work under pressure and meet tight deadlines and turnaround times.
• Ability to organise and prioritise urgent work.
• Ability to build relationships and collaborate with various teams and functions.
• Analytical and creative thinking.
• Keen eye for detail.
• Team player.

Knowledge and Experience:

• Specialist knowledge of relevant languages.
• Expert understanding and application of English and Afrikaans language and grammar rules.
• Expert understanding and application of text editing and translation theory in practice.
• Sound understanding and application of plain language principles.
• Fair knowledge of financial services industry and industry-specific terms and terminology.
• Minimum of 5 years’ experience as language practitioner (essential).
• Experience in financial services industry (preferred).
• Accredited with or member of South African Translators’ Institute (SATI) (preferred).

Education

• Bachelor`s Degrees and Advanced Diplomas: Communication Studies and Language (Required)

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About the Job

Job Summary

• Join the CIB Payments team as a Specialist Exchange Control where you will be responsible for the day-to-day administration of Exchange Control in conjunction with the South African Reserve Bank (SARB), support various Stakeholder units within ABSA as well as external clients by providing an Exchange Control Service offering by way of consultation and representation to SARB via Head Office Exchange Control (HOEC).
• Provide Exchange Control advisory services to clients and internal stakeholders with regard to Exchange Control matters.

Job Description

Key Accountabilities

• Provide Exchange Control advisory services and training for clients and internal stakeholders by providing guidance on Exchange Control related matters
• Contribute to the development of new foreign exchange products by collaborating with internal stakeholders to ensure that all requirements relating to Exchange Control Regulations are fully complied with
• Ensure that changes to the Exchange Control Regulations are incorporated into products and service offerings by review when required.
• Address specific matters referred from internal stakeholders by providing technical specialist input from an Exchange Control perspective or accompanying front line staff on client visits when required
• Follow industry developments and regulatory requirements in order to ensure compliance
• Keep clients and internal stakeholders informed of changes and new trends in the regulatory environment by means of training engagements
• Provide superior customer services and support to clients and internal stakeholders in respect of rendering Exchange Control Advisory services for client portfolio
• Efficiently deliver and ensure continuation of service by applying specialist knowledge for problem solving and advice for remediation and prevention to ensure continuous improvement of existing processes and product offering, methodology and system integrity
• Remain alert and report real or potential risks identified from customer transactions
• Monitor CIBW processes and activities to identify real or potential areas of foreign exchange compliance risk
• Establish and maintain good professional relationships with clients, who have regular or complex Exchange Control needs in order to pro-actively solution
• Establish and maintain good professional relationships with all key CIB Stakeholders in order to promote and deliver the Excon Advisory product offering effectively

Education and Experience Required

• Bachelor’s Degree in commercial discipline / NQF Level 6, or
• Minimum 5 years General Banking experience
• Minimum 3 years Foreign Exchange experience
• Minimum 7 years Exchange Control environment experience

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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About the Job

Job Summary

• Work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise wide application support across multiple stakeholder groups by maintaining & optimizing enterprise-grade applications (tech products & services).

Job Description

Devops & Support

• Apply critical thinking, design thinking and problem solving skills to solve technical problems on existing applications
• Implement all configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
• Provide efficient and effective support of applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues
• Maintain correct and current application documentation and making it available to application users
• Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs
• Ensure minimal business operations impact due to upgrades and maintenance activities
• Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
• Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services services
• Coordinate & communicate across Tribes & Squads (all businesses) to successfully complete application upgrades
• Coordinate with infrastructure & architecture teams to ensure that the impact of system / platform migrations on applications is minimised
• Develop and maintain knowledge in application functionality, user workflow, and business processes
• Develop sufficient knowledge of application infrastructure (server, network, security) & broader organization architecture to assist with application upgrades and troubleshoot issues
• Compile and maintain inventory of applications and related details
• Manage and provide support aligned to all SLA’s
• Develop the skills required to operate and maintain the technical products & services (applications)
• Ensure that a backup system for applications and files associated with business operations is in place
• Advise on software installation and upgrades, troubleshoot problems and provide resolutions.
• Work with Information Security teams to define and implement access permissions for applications
• Develop and maintain expertise in application functionality, user workflow, and business processes.
• Receive and screen user programming requests for new applications or modifications, and determine appropriate priority and response.
• Develop and communicate training and documentation for end users.
• Act as a liaison between business stakeholders and customers, external solution providers, and IT stakeholders for application support specific requirements
• Develop and / or assist with the development and / or execution of project plans for application upgrades
• Provide input to current and future application requirements to meet the organization's needs
• Prepare assessments for proposed applications, projects, and define appropriate integration and access requirements
• Maintain awareness of application risks and opportunities for improvement
• Identify and recommend application improvement to enhance capability and performance, and minimize costs.
• Ensure that application users are aware of the application capabilities for enabling their effective use
• Assess vendor proposals for appropriateness and compliance with organization and industry standards.
• Participate in development of Requests for Proposals (RFP) and vendor evaluation and contract management for IT applications services.
• Supervise and maintain the organization's repository of applications
• Help diagnose problems and resolve incidents / issues related to applications.
• Validate the known error database for application-related entries
• Work with Tech Centres of Enablement to define the operational activities related to the applications

Application Monitoring & Performance Management

• Monitor application modification requests and ensure best practices are being utilised
• Conduct diagnostic investigations of program errors, and implement or recommend solutions or methodologies for resolution.
• Maintain metrics of operational performance and evaluate trends
• Analyse business systems to determine effectiveness, identify inadequacies, inefficiencies and problems and recommend solutions

Governance, Risk & Control

• Enhance methods and procedures for collecting, analysing, and documenting application issues, and completing user change requests.
• Enhance IT processes for transitioning completed configurations from development to production.
• Plan and coordinate the processes for the provision of user applications and systems necessary for business operations.
• Define and maintain application assessment, development, and support standards, and work with other IT and business stakeholders to establish configuration and use guidelines.
• Provide inputs to availability and capacity management process for effective planning.

Education

• Bachelor's Degree: Information Technology

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About the Job

Job Summary

• The Cyber Security Audit Manager (Vice President) role is a specialist role in the Absa Internal Audit function.
• The role is mainly responsible for the planning, execution and management of cyber security audits in accordance with the bank’s audit plan, relevant policies, procedures and quality standards covering information systems, network technologies, security solutions and cyber processes.

Job Description

The Cyber Security Audit Manager will be required to perform the following:

• Use knowledge of cyber security practices such as penetration testing, configuration management, network management, patch management, vulnerability management, cyber incident response, identity and access management, cloud security and encryption to conduct audits using the audit function’s methodology.
• Develop and maintain relationships with accountable stakeholder management within the bank. The Cyber Security Audit Manager should be able to present effectively at stakeholder meetings and forums (e.g.: Risk and Governance Forums) by sharing knowledge and information, including methodology, standards, changes and new developments, with business stakeholders on an ongoing basis.
• Use business knowledge, and outcomes of assurance work and continuous monitoring to assess evolving risks and the control environment of the bank. The Cyber Security Audit Manager will be required to write high quality reports for presentation at Risk and Governance forums.
• Participate and prepare the annual audit plan by taking into account the risk and control profile, business strategy and material risks affecting the business.
• Take ownership and initiative, to negotiate, influence and build consensus and successfully navigate audit delivery within timelines and quality criteria. Leading internal audit project teams, working closely with peer VPs, define audit scopes and oversee audit testing, including drafting internal audit findings and reports for discussion with senior management. This includes a strong acumen regarding auditing methods and industry practices for technology, cyber and information security risks.
• Drive advancement and development in the analytics and robotics automation space through defined strategic initiatives. This will include finding efficient means of performing audit procedures.
• Improve technical knowledge through self-learning or training including mandatory Continuous Professional Education requirements.

Knowledge & Skills:

• Up-to-date knowledge of cyber threats, techniques and processes.
• Ability to define risks, controls and testing strategies in accordance with leading practice requirements.
• Technical skills required to assess the security of network devices (Routers, Switches, Firewalls, Proxies, etc.), security solutions (Anti-virus, End-Point Detection and Response etc.), information systems (Operating Systems, Databases and Applications) and supporting processes.
• Internal and External vulnerability assessments and penetration testing.
• Ability to articulate complex issues clearly.
• Report writing.
• Cyber and information security risk management, monitoring and reporting.
• Awareness of regulatory and compliance environment Level.
• Manage time, resources and budget effectively Level.
• Industry and product knowledge.

Accountability: Reporting

• Assess, challenge and monitor and prepare high quality, relevant and insightful reporting for risk committees in ITO and Group wide. Include audit delivery, issue validations, business monitoring insights and key MI relating to open/overdue/reopened audit issues etc, drivers for our CE and MCA assessments, emerging/watching brief risks. Ensure data integrity and factual accuracy of report prior to submission to EL/PH for review.
• Review and check and challenge first and second line of defense reporting on the control environment and management control approach.
• Strong collaboration with the Centers of Excellence (CoE) counterparts to derive insights for impactful reporting.

Accountability: Audit Planning

• Actively participate and provide high quality, relevant and impactful audits for ITO in the annual audit planning process. Manage and facilitate the planning deliverables and interlocks with the wider IA.
• Report progress on Combined Assurance testing performed by IA, closely monitor ITO combined assurance strategy/progress, and actively participate in the combined assurance and risk forums.

Accountability: Management & Leadership 15%

• Provide thought leadership and input into the strategy for the ITO IA Team.
• Actively play a senior role in the ITO Management Committees and develop and maintain relationships with key stakeholders during audits and business monitoring activities. Present effectively at stakeholder meetings and forums to share knowledge and information including methodology, standards, changes and new developments with business stakeholders on an ongoing basis.
• Engage proactively with the wider Internal Audit colleagues and request technical assistance where required from the Centers of Excellence during audits, business monitoring, reporting, planning etc.
• Mentor and coach less experienced team members by providing guidance around the methodology, audit process and the RB business.
• Support IA management team to identify, attract, develop and retain talent on an on-going basis and in measuring productivity and growth of staff by ensuring that Evaluation Forms are maintained for all audits and regular performance feedback to staff throughout the year, recognizing strengths and comprehensive development and training plans for key development areas identified.

Accountability: Knowledge Management

• Improve technical knowledge and ongoing learning, specific training including mandatory continuous Professional Education requirements.
• Share knowledge in area of responsibility with the team to ensure that audit activities are planned effectively and completed in line with quality standards and audit methodology.
• Present effectively at stakeholder meetings and forums (e.g. Risk and Governance Forums etc.) by sharing knowledge and information, including methodology, standards, changes and new developments, with business stakeholders on an ongoing basis.
• Working with colleagues in Business Units to provide requisite expertise in key areas where specific specialist knowledge is required to deliver appropriate, value-added assurance.

Minimum Requirements

• B Degree (Commercial, Informatics, Statistics)
• B Degree Honours (Commercial, Informatics, Statistics)
• CIA, CISA, CISM, CISSP or relevant qualification
• Relevant banking industry qualification (e.g. SA Institute of Bankers)

Essential:

• 5 years’ experience in Internal/External audit or commensurate experience in a major financial institution or Big 4 audit firm
• 5 years’ experience in risk based auditing or risk/control activities.
• 3 years’ experience in managing a team

Competencies: (Maximum of 8 competencies)

• Independent in practice and in thought.
• Engaged with a visible level of presence.
• Drive the right risk culture in the business.
• Growth mind set, curious and open to teaching and learning.
• Confident to responsibly challenge.
• Ability to manage conflicts.
• Influential, Personal accountability.
• Crisp and clear communicator, verbally and in writing.
• Focused without adopting a silo mentality.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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About the Job

Job Summary

• As an Operations and Tech Enablement Specialist, you will play a pivotal role in streamlining our operational workflows and facilitating the adoption of technology solutions within GMCA.
• You will collaborate with cross-functional teams and other Business Units to identify areas for improvement, implement process enhancements and, together with the FTech team, drive marketing technology initiatives.
• Supplier performance management is also a critical function within your role and will focus on evaluating and optimising the performance of the suppliers within GMCA to ensure the delivery of quality services.
• Your expertise in operations, performance management and technology enablement will be crucial in ensuring the successful execution of projects and initiatives.

Job Description

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)