Job Vacancies at Accor Hotel

About the Job

Job Description

• Maintains the highest standard of service at the front entrance at all times, escorting arriving Guests to the Reception, recognizing regular Guests, provides assistance with transportation and directions.
• Porters have the responsibility to ensure all arrival and departure luggage is handled and delivered to guests according to the Leading Hotels of the World and Fairmont Standards.
• Is the first point of contact when arriving at the hotel and the last point of contact when departing, therefore a high level of professionalism and knowledge is required.

Qualifications

• Proficient in English (verbal & written)
• Prior experience within a porter role or a 5-star hospitality industry is advantageous
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
• Must be flexible in terms of working hours and willing to work night shifts when required
• Prior experience in customer service an asset

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About the Job

Job Description

 Position Overview:

• Ensuring we provide the highest level of guest service and ensuring that standards are maintained for all positions within the Front Office departments.
• Responsible to guide the department in achieving our strategic directions through continual focus and reference to these strategies and our vision.
• Serves as a resource to the overall operations of the hotel by providing assistance and direction as needed.
• Responsible to maximize revenue opportunities throughout the department while managing cost across the board.
• Lead and drive forward a motivated team of managers within the department and continuously look for ways to enhance growth and development for future leaders.
• Support the Guest Experience Manager for the maintaining and continuous improvement of the overall guest experience.

Qualifications

Job Requirements and Qualifications:

• Matric/Grade 12 or equivalent is a prerequisite.
• A hospitality; management and/or similar qualification will be highly advantageous
• At least 3 years Management experience; preferably gained in a 5 star environment
• Computer literate on the MS Office Suite (Word, Excel and PowerPoint) as well as Opera Cloud
• Fluent in English (written and spoken). A foreign language is advantageous
• Proven abilities in:
  • Guest relations
  • Sales – Ability to Upsell the hotel facilities and outlets
  • Time and workflow management
  • Highly experienced in employee management
  • Effective decision-making and judgement
  • Conflict resolution
  • Interpersonal communication skills
  • Delivery to required standards in a fast-paced and dynamic environment

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About the Job

Job Description

Key Responsibilities and Duties:

• Is a key member of our Front Office Leadership Team.
• Will ensure the smooth operations and the highest level of guest satisfaction.
• Is responsible for the daily operations of the Front Office department.
• Identifies training needs and implements an action plan.
• Works hand in hand with all outlets of the hotel to exceed guest expectations.
• Is friendly, courteous and able to work well under pressure.
• Ensuring the highest levels of guest services are met and exceeded through the implementation of the correct Leading Hotels of the World and Fairmont policies and procedures.
• Anticipation of guest needs, Upselling, ALL Loyalty Membership and the encouragement of Axonify
• Consistent development, monitoring and follow up on Guest Satisfaction

Qualifications

Job Requirements and Qualification:

• Minimum of 2 years’ experience within a Supervisory Position preferably related to the hospitality industry 
• Degree or Diploma in Hospitality Management is an asset
• Excellent communication (written/verbal) in the English language. Additional language is advantageous.
• Interpersonal skills and the ability to develop talent
• Ability to motivate, guide and coach a diverse colleague group
• Strong organizational, administrative and time management skills with the ability to be flexible with hours, days off, assignment and additional duties
• An operational knowledge and proficiency in Front Office Systems- including Opera Cloud and Microsoft Office suite (Word, Excel, PowerPoint)
• Excels in a fast paced and challenging team-oriented environment
• Solid knowledge of Front Office Procedures

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About the Job

Job Description

Position Overview:

• Ensure that every guest's arrival is marked by a warm and personalized welcome. 
• Be aware of VIP visitors and long-standing guests, offering them a polite and courteous personal service for the duration of their stay.
• Designing guest itineraries according to a 5 star standard by going over and beyond what is expected. 
• Tailor each guest's experience to their preferences and requirements.
• Use guest information and history to provide personalized recommendations and anticipate their needs during their stay.
• Accurate and timeous reporting of all glitches and the implementation of a recovery plan to turn around the guest experience.
• Pay attention to detail when fulfilling guest requests, from arranging transportation to booking reservations.
• Ensure that each aspect of the guest's experience is flawlessly executed.
• Is required to ensure timely and seamless service when dealing with guest requests.
• Providing proactive, knowledgeable and engaged service to all guests.

Qualifications

Job Requirements and Qualifications:

• Grade 12 or equivalent.
• A Hospitality Management qualification is a strong recommendation.
• Experience in the Front of House department of the hospitality industry, specifically in Concierge or Guest Relations.
• Experienced in Property Management Systems, i.e. Opera Cloud, MS word, Excel, Outlook and PowerPoint.
• Developing and nurturing interpersonal relationships (with guests, suppliers and colleagues).
• Demonstrates proficiency in English (Verbal, Written, Reading).
• Conversational proficiency on another language is an advantage.
• Excellent organizational and planning skills.
• Strong ability to work under pressure.
• Positive Attitude and a good sense of humour
• Enjoy anticipating and exceeding guest expectations.