Job Vacancies at Clicks Group

Job Objectives:

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices 
• Knowledge of competency based interviewing

Skills:

• Results and target driven
• Sound managerial skills
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Leading and Supervising
• Relating and Networking
• Delivering Results and Meeting Customer Expectations

Desirable:

• Following instructions and procedures
• Working with people
• Analysing
• Planning and organising
• Coping with Pressures and Setbacks

Minimum requirements

Education:

• Grade 12
• Relevant Retail/Business Management qualification (External applicants)

Desirable:

• Maths 50% and English 50% at Grade 12 level

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Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Knowledge:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices 
• Sound understanding and application of financial management principles
• Knowledge of competency based interviewing

Skills:

• Sound managerial, tutorship and coaching skills
• Results and target driven
• Planning and organizing skills
• Problem-solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Computer literacy
• Strong financial acumen

Competencies:

Essential:

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Planning and Organizing

Desirable:

• Relating and networking
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking
• Working with people
• Adhering to Principles and Values

Minimum requirements

Experience:

• Essential: Minimum 2 years’ experience post community service year
• Essential: Minimum 1 year People Management experience
• Essential: Registration as Responsible Pharmacist with SAPC
• Desirable: Retail Pharmacy experience
• Desirable: Unisolve experience

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Job purpose

To plan, analyse, process and report on HR and Payroll data, maintain data integrity and accuracy as well as the efficient running of HRIS systems at all times in line with group policies, procedures, business objectives.

Job objectives

• To manage payroll HRIS system through a logical, systematic, consistent and credible process in line with group policies, procedures and relevant legislation in order to meet business needs.
• To develop and implement measures to ensure data integrity and manage information security in line with legislative requirements and group policies.
• To analyse HR and Payroll data in order to identify and resolve discrepancies on time and accurately.
• To verify accuracy and completeness of data entered into SAP HCM system in order to mitigate risk to the business.
• To update all organisational structures onto to SAP HCM accurately in line with group policies, sign-off process and agreed service levels.
• To deliver complete, timely and credible reporting and record keeping in line with group policies and regulatory requirements in order to support enable decision making.
• To build and maintain strategic relationships, collaborate with internal and external stakeholders to address business needs and drive implementation of relevant industry best practices.
• To manage human, financial and other resources in order to deliver the operating plan and achieve business objectives.

Minimum requirements

Education

• 3-year degree / diploma in Finance, Accounting, Information Systems or Computer Science
• Certificate in Employment Law or Tax

Job-related knowledge

• HRIS software, data structures and reporting
• SAPHCM (ESS, MSS, etc)
• Payroll principles, processes and systems
• Employment and tax law
• Relevant labour legislation 
• Regulatory reporting requirements
• Project management.

Job-related skill

• Analytical skills
• Logical thinking
• Problem solving
• Payroll skills
• Interpersonal skills
• Communication and presentation skills
• Planning and organising
• Customer service orientation
• Report writing
• MS Office and advanced Excel
• Time management
• Attention to detail

Job-related experience

• 5 years Payroll experience
• 3 years HR/Payroll reporting in a large organisation
• 3 years SAP HCM experience
• 2 years people management

Job-related competencies

• Leading and Supervising
• Adhering to Principle and Values
• Applying expertise & technology
• Analysing
• Presenting & communicating information
• Planning & organising
• Delivering results & meeting customer expectations
• Coping with pressures & setbacks

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Job Purpose

To improve the profitability of the division by managing and coordinating the operational financial activities and ensuring adherence to financial and budget requirements and compliance with business policies and procedures.

Job Objectives

• To co-ordinate and plan the division’s annual budget as well as forecasts within the agreed business objectives to ensure the division meets its annual financial performance.
• To compile the division’s monthly ,management, financial statements and business review reports, clearly indicating deviations to targets and drive investigations and appropriate actions needed to be taken by the operational managers.
• To manage and control locum invoicing and payments for the division.
• To monitor divisional performance, identify and analyse trends and report on weekly performance and drive appropriate actions through operational managers.
• To manage and drive weekly scorecard meetings to ensure continuous improvement.
• To identify profitable business opportunities and drive cost saving initiatives in the division.
• To ensure compliance to financial policies and procedures, thereby ensuring compliance with internal controls and reducing risk within the division together with satisfying the internal and external auditors’ recommendations.
• To ensure that the financial viability of projects within the division is aligned to business objectives by ensuring the return on investment for capex is achieved.
• To equip operational managers with the understanding and knowledge of financial statements and principles in order to ensure that management can make sound business decisions.
• To manage the financial administrative functions within the division, ensuring compliance with legislation and business policies and procedures and financial controls.
• To effectively engage, persuade and influence stakeholders to improve divisional profitability.
• To be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive reduction in divisional shrinkage and waste

Minimum requirements

• Education and Experience Requirements:
• Essential: CIMA, B.Com (Finance or Accounting) or B. Compt
• Minimum 5 years’ experience heading up a sizable finance function as a management accountant
• At least 3 years’ experience in a financial managerial role
• Minimum 3 years exposure within the retail or FMCG industry
• Minimum 3 year exposure to staff management and working with and influencing stakeholders
• Desirable: Exposure to SAP, SCM and MMS

Job Knowledge and Skills Required:

• General accounting principles and standards
• Best practice auditing standards
• Computer literacy (Microsoft office)
• Presentation skills
• Analytical skills
• People management skills
• Negotiation skills

Job Related Competencies:

• Deciding and Initiating Action
• Persuading and Influencing
• Presenting and Communicating Information
• Analysing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Learning and Researching (Desirable)
• Working with People (Desirable)

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Introduction

To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Knowledge:

• Sound understanding and application of financial management principles
• Strong retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of Customer service excellence
• Knowledge of labour legislation and IR practices 
• Knowledge of competency based interviewing

Skills:

• Sound managerial skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Strong financial acumen

Competencies:

Essential:

• Leading and Supervising
• Planning and Organising
• Delivering Results and Meeting Customer Expectations

Desirable:

• Entrepreneurial and Commercial Thinking
• Deciding and Initiating Action
• Working with people
• Analysing
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million
• Extensive people management experience of a large and diverse workforce
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Education:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)