Job Vacancies at Fraser Alexander (Pty) Ltd.

RESPONSIBILITIES

Provide HR Policy Guidance

• Provide Human Resources (HR) policy guidance and interpretation
• Ensure compliance with relevant HR and labour  legislation (LRA, BCEA , EEA, etc.) and all Standard Operating Procedures
• Facilitate and manage the implementation of all HR policies and procedures

Business Performance Development

• Provide day-to-day performance development guidance to line management, i.e. coaching, counselling career development, etc.)
• Facilitate and promote workplace culture,  employment engagement and feedback
• Analyse workforce information and productivity measure and work with line management to implement performance development
• Analyse results of the process and facilitate the implementation and interventions to improve performance results

Training

• Identify training needs for business units and individual executive coaching needs
• Participate in evaluation and monitoring of training programs to ensure success
• Follow-up to ensure training objectives are met

Recruitment and Selection

• Provide guidance and input on business unit structures, workforce planning and succession planning
• Manage the recruitment, selection and appointment process, ensuring that the right person for the job is appointed in line with the Recruitment and Selection Policy
• Ensure proper onboarding and integration of new hires

Risk Management

• Identify and report HR-related risks, including potential risks, and develop strategies and implementation plans to minimise/eliminate risks

Talent Management

• Work closely with management to identify and develop future staffing and talent needs
• Talent attraction and management

Employee Relations (ER)

• Work closely with management and employees to help facilitate positive employee relations, build morale and increase productivity and retention
• Manage and resolve complex ER matters.  Conduct effective, thorough and objective investigations
• Represent the company at the Commission for Conciliation, Mediation and Arbitration (CCMA)
• Manage employment equity

HR Reporting and Administration

• Prepare, collate and consolidate weekly, monthly and quarterly HR reports
• Communicate HR report data (overtime, leave, etc.), finding and trends in a concise and easy to understand format
• Manage any ad hoc analysis requests related to HR reports
• Manage daily Payroll and HR related enquiries by employees including, shift, overtime, etc.
• Ensure remuneration information is communicated accurately and timeously to Payroll
• Ensure engagements and terminations are processed timeously and submitted to Payroll within agreed timelines

Customer Relations

• Work with clients to build management responsibility and capability for managing ER issues and improve the effectiveness of employee consultations
• Consult with internal clients to ensure understanding of HR employee value proposition (EVP)

Team Management

• Train, motivate, coach and lead team
• Measure and monitor team performance and ensure discipline

QUALIFICATIONS

• Bachelor’s Degree (Hons):  HRM/Industrial Psychology
• Professional registration as an HRBP will be advantageous

EXPERIENCE

• Minimum of eight years' experience resolving complex employee relations matters
• Experience in the mining work environment will be advantageous
• Working knowledge of multiple HR disciplines including compensation and benefits, talent management, employee and union relations, diversity inclusion, performance development and HR legislation
• Solid change and project management
• Knowledge of HR systems including SAGE, SmartHR or similar and able to extract data appropriately and manipulate for reporting and analytical purposes

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RESPONSIBILITIES

Incident and Problem Identification

• Receive calls from helpdesk and users
• After hours telephonic support
• Evaluate service management system and screen and assign incidents for priority
• Ensure system report back to user

Hardware and Software Desktop Support and Repairs

• Schedule time to repair
• Remote support and repair where possible
• To set up and manage user accounts and permissions to consent access to a network
• Upholding and testing security, blocking unapproved access
• Chalk out maintenance plan for the prevention of unexpected failures
• Setting up the Organisation’s computer system to meet specific business goals
• Monitoring day-to-day computer performance
• Update and maintain the computer inventory and equipment
• Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, AV systems connections
• Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors
• Coordinate with vendors to resolve technical problems with desktop computing equipment and software
• Endorse and apply upgrades to systems to ensure durability
• Assess functional needs to regulate system purchase specifications
• Resolve hardware and network connectivity issues
• Setting up APN & VPN access for all remote users
• Assist in technical upgrading and maintaining of entire desktop systems
• Support in testing and deployment of new applications and systems
• Train and guide staff on hardware and software usage
• Update service management system with feedback
• Follow “set-up” check list process with machines

Knowledge of Current Technology

• Research newest trends and standards
• Draft motivation for changes
• Refer for possible projects

Documentations

• Identify & document processes and procedures
• Obtain relevant manuals
• Compile references to users’ manuals
• Compile relevant user How-To documents

Customer Satisfaction 

• Obtain customer feedback from Service Management System
• Correct any reports/improvement areas

QUALIFICATIONS

• Grade 12
• A+ , N+ , MCP Certification

EXPERIENCE

• Minimum of 5 years experience in I&T Desktop Support