Job Vacancies at Genpact

Responsibilities

New Hire Integration

• Create and maintain robust induction plans
• Create, align, and track new hire learning paths
• Grant License to Operate (LTO)
• Standard Operating Procedure (SOP) Management
• Ensure that SOPs, Work Instructions, and operations training documents are maintained, updated and accessible and conform to quality standards.

Robust Back-Up Structure

• Ensure back-up structure for Operations is maintained and that relevant training, testing and documentation is updated.

Ongoing Performance Improvement

• Ensure regular PKT (Process Knowledge Assessment) are delivered, training needs are identified, and remedial training and re-testing are completed

Process Trainer Structure

• Identify, certify, and manage process trainers through a robust framework.  Work closely with the process trainers, who are responsible to create the content and deliver the training for the new hires, and for ongoing performance improvement.

Other:

• Support and participate in the delivery, management and reporting of Service Management activities.
• Surprise Free Operations (SFO) Framework:
• Business Continuity Plan (BCP)
• Service Management Systems and Projects
• Quality Control Auditing
• Actively participate in LDT (Lean Digital Transformation) and Process Mining initiatives to drive value generation and client satisfaction. 
• Work towards developing proficiency in Process Mining and becoming a subject matter expert in an allocated Operational process.

Qualifications we seek in you

• University degree in any discipline (or equivalent relevant work experience)
• Prior experience in training/knowledge transfer, service management, or reporting (advantage) OR,
• Prior experience in an operational role (financial).
• Effective analytical and problem-solving skills with a customer centric approach – should be able to foresee issues and suggest solutions, with impactful data.
• Outstanding planning and organising skills and a detail orientation.
• Excellent interpersonal skills.
• Effective presentation skills.
• Excellent verbal and written communication skills.
• Excellent MS Word, Excel and PowerPoint and SharePoint skills.
• The ability to create complex Excel tables and reports is an advantage.
• Passionate, committed to learn and make learning impact felt in the business.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

Preferred Qualifications/ Skills

• Focus on Customer satisfaction.
• Self-motivated, independent, and curious.
• Able to deal constructively with change and ambiguity.

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Responsibilities

• Hands-on role in ensuring smooth and compliant running of the Accounts assigned.
• Active collaboration with multiple COEs, such as payroll, C&B, Mobility, HR Admin and an having active role in various employee life cycle processes.
• Drive governance on critical human resource metrics such as retention, engagement & cost for a fast-paced business.
• Engage & work with key internal and external partners in a matrixed relationship for C&B, Staffing, HRSS and the business.
• Operate independently & ensure employee satisfaction & development of the team Train, mentor and leading HR initiatives and best Practices.
• Directly interact with the internal stakeholders. 
• Lead the way in implementing change initiatives related to culture, performance, recognition, and policies.
• Promote alignment and collaboration across the organization, driving synergy and perspective, demonstrate common process and consistent messaging.
• Coach individual managers on growing management capabilities.
• Understand the business and its challenges to help address the organization and peoples' ask.
• Assist with the change process as the company meets the challenges of hyper-growth and the need to scale.
• Partner with centres of excellence to tackle business problems and to execute on corporate-wide talent initiatives.
• Deliver short-term solutions while also solving for long-term problems by addressing immediate challenges and underlying causes.
• Use data to measure success: learn, iterate, and improve; analyse trends and develop proactive actions to further support business objectives.
• Consult legal counsel to ensure that policies, actions comply to Statutory regulations by government / non-government bodies. Manage, Own and Maintain all communication and records required for Statutory compliances.
• Own/drive HR policies and directives and ensure smooth implementation across the organisation.
• Qualifications we seek in you!

Minimum Qualifications / Skills

• Bachelor’s degree or equivalent experience
• Member of South African Board of People Practices as advantage.
• Demonstrated competence in the various HR functional areas, especially employee relations employee engagement and change management.
• Proven expertise in employee relations and extensive knowledge of the South African Labour Relations Act and Basic Conditions of Employment Act.

Preferred Qualifications/ Skills

• Comfortable and thrive in an ambiguous, high growth, fast paced environment.
• Outstanding interpersonal and communication skills.
• Demonstrated credibility and integrity in communications to ensure information flows both upward and downward.

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Responsibilities

• Sourcing of the assigned Indirect Spend categories within focus priority on South Africa, but not limited to. It may be required to be involved also in some Regional projects. 
• Managing the Purchase Requests for the assigned categories of spend as per the Company’s and Client’s Procurement Policies and Procedures 
• Drafting and Negotiating contracts; drive the preparation of proposal documents, statement of works (SOWs), quotations and bids with pertinent specifications, terms and conditions committed
• Use appropriate pre-approved legal templates to produce NDAs (Non-Disclosure Agreements), agreements and contract amendments/renewals
• Develops, review, negotiate and executes medium to complex business agreements and contracts as needed; Authoritatively apply appropriate procurement approach in negotiations, independently prepare and lead negotiations to conclusion
• Supplier evaluation, selection, and set-up of ongoing performance management; Rate and lead performance of suppliers, ensure supplier performance of all contracts
• To liaise with the business stakeholders to understand their requirements and close them in the given time frame.
• Build strong business relationship with relevant stakeholders and create valuable partnership
• Perform spend & market analysis to identify the best available market price for the ongoing project/service
• Responsible for savings targets
• Participate in performance reviews with Global Category managers and Regional Heads of Procurement and their sourcing managers, to ensure strategies are aligned and pipeline activity is proceeding
• Carry out all reporting requirements accurately and within the specified time scales as needed
• Develop and drive effective relationships with suppliers, coordinate, review and respond to supplier inquiries, protests, and appeals 
• Develop regional sourcing plans and help implementation of Global Category plans, as applicable, and set expectations for effective value delivery
• Help business stakeholders understand and comply with Company’s procurement processes & systems

Qualifications we seek in you!

Minimum Qualifications / Skills

• *Procurement experience in strategic sourcing, demonstrating a consistent track record of delivery of successful sourcing projects.  
• Proven category expertise (has completed moderate to complex sourcing projects which brought measurably improved results) on the following categories: Corporate Real Estate, Facilities Management, Infrastructure and Logistics, HR services, Professional Services (Finance, Insurance, Legal, Consulting)
• Oral and written proficiency in English (additional languages are preferred)
• Degree or equivalent professional qualification within Business Management, and/ or Procurement and/or Supply Chain management, and/or Project Management
• Support multiple end-to-end sourcing projects in parallel; focusing on data accuracy and quality of output to business partners
• Proven track record of supporting multiple sourcing activities, demonstrating an ability to lead parallel projects and being able to prioritize critical activity where needed
• MS Excel capability and ability to do build cost and saving models with multiple “What If” scenarios
• Builds and maintains effective business partner and supplier relationships to assure successful business performance
• Sound understanding and execution of effective negotiation strategy
• Resolves quality problems with suppliers and partners quickly and efficiently, takes direction where needed
• Reviews commercial contracts to ensure they protect Client against risk and deliver advantage to the business; puts forward suggestions for operational improvement (as appropriate)
• Exposure to ERP and other procurement systems (Oracle / Ariba/ Workday and any other S&P tools)
• Exposure to reviewing and understanding Dun & Bradstreet reports, Credit Scoring method

Preferred Qualifications/ Skills

• Relevant Strategic Procurement / Category Management experience. Local market knowledge is a must. 
• Personal effectiveness; energetic and self-motivated
• Ability to deploy effective influencing techniques 
• Proven ability to lead multiple projects/tasks effectively
• Ability to lead change effectively; uses straightforward and constructive arguments to gain agreement from others
• Analytical and financial skills
• Project management skills
• Demonstrated success working in a team environment
• Exercises sound judgement on day-to-day business problems and provides recommendations for solving course correction
• Ability to act on own initiative
• Communicates clearly and with an expansive style
• Reciprocal and cross cultural
• Proficiency in Microsoft Office suite applications
• Strong organizational and time management skills 

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Responsibilities

• Leadership track record of setting up and managing supply chain analytics and operations in a COE / shared services model 
• Solid knowledge and experience in Inventory Management, Demand & Supply Planning, Sourcing Analytics & Operations, Data Analytics and Reporting
• Exposure to leading supply chain ERPs (Kinaxis / Servigistics / SAP), and business analytics applications (Power BI / Tableau / Llama Soft)
• Drive seamless delivery and customer experience liaising with all the relevant teams including client stakeholders, internal teams, vendors, customers etc.
• Design and implement process controls, continuous improvement plans, best practices, and policies to ensure top class operational performance.
• Leadership skills, ability to motivate and lead cross-functional diverse teams
• An entrepreneurial "can-do" demeanor facilitated by learning and application of industry standard methodologies.
• Experience in managing and developing multi-level teams with 50-100 people.
• Intense communication with all business partners to understand their needs and support them in the most efficient way for the company.
• Creates and owns the Operations Business Plan
• Ability to work in collaboration with peer group, cross regional, cross functional team and achieve desired outcome

Qualifications we seek in you!

Minimum Qualifications

• Master's degree from a leading university with outstanding academic achievement 
• Experience in supply chain with rich leadership experience in managing supply chain analytics and operations in a COE / shared services model  
• Solid knowledge and experience in Inventory Management, Demand & Supply Planning, Sourcing Analytics & Operations, Data Analytics and Reporting 
• Experience in large and business or functional transformations 
• Ability to rapidly identify issues and propose solutions, supported by data and analysis 
• Experience in leading change in operational performance through technology interventions and digitalization 
• Communicating compelling solutions to c-suite partners  
• Commercial and financial acumen in understanding P&L, planning and control of the CAPEX and OPEX related to his/her field 
• Hands-on growth mentality paired with a productivity drive 
• Experience of running and leading remote teams 
• Validated records of strategic business integration cross-functionally 
• Proactive, shows continuous improvement and a quality demeanor. 

Preferred Qualifications/ Skills

• Advanced analytics in operations 
• Process improvements e.g., lean, six sigma  
• Cost reduction / profitability programs 
• Operating model redesign 
• Operations transformation 
• Business strategy creation 

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Responsibilities

• Coordinate all HR admin team activities
• Ensure the creation of procedures in the form of RACI or SOPs (to ensure process continuity) 
• Ensure all activities are performed an accurate, compliant and timely manner 
• Maintain active communication and positive relationships with the key partners’ Hiring, C&B, HR, Payroll, Legal 
• Manage the relationship with HR admin providers
• Support all internal and external audits 
• Implement, maintain, and reviews HR Admin processes, procedures, document templates to ensure legal compliance 
• Drive improvement projects in HR admin area
• Provide support and guidance to the HR Admin team

Qualifications we seek in you

Minimum Qualifications/ Skills

• Experience in developing HR Practices & Policies
• Experience in team coordination

Preferred Qualifications/ Skills

• Self-motivated with ability to work both independently and as part of a team
• Able to effectively run multiple activities simultaneously in a fast-paced environment
• Pro-active attitude, initiative driven
• Integrity
• Excellent interpersonal and communication skills
• Experience in multinational and/or shared service environment is an advantage