Job Vacancies at GitLab Inc.

• The Engagement Manager plays the critical role for setting customers up for Success by prescriptively shaping and then leading the execution of large and transformational projects at our most strategic customers. The Engagement Manager serves as a trusted advisor to customers in their portfolio, providing guidance to Sales and Professional Services teams, ensuring synergies across each customer’s projects, and ensuring the highest levels of customer satisfaction.

Responsibilities

• Align closely with Account Sales teams to own pre-sales activities such as scoping, solutioning, SOW development and project staffing
• Lead the development of client-specific implementation proposals, SOWs, staffing plans, engaging with SMEs across the organization to gain consensus on an acceptable proposal
• Provide the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project delivery
• Manage project- and account-level escalations as needed
• Anticipate needs and position training, support and other solutions that may be needed for a successful customer experience
• Work closely with Project Managers to ensure that engagements conclude with fully satisfied clients that are willing to be references for new potential clients
• Deep understanding of factors that drive customer success for GitLab implementations and how they directly contribute to long term customer retention
• The ability to proactively identify and mitigate risks to customer success, be it through the addition of new products and services, strategy & planning, or escalation
• Travel 20-40% (depends on geography and account distribution)

Requirements

• Demonstrated progressive experience delivering consulting services, including team leadership and active involvement in selling professional services
• Demonstrated progressive experience in managing C-level client relationships, including escalation resolution
• Demonstrated progressive enterprise-level project management experience
• Demonstrated progressive experience operating in a pre-sales environment, shaping and scoping large and complex implementation projects
• Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
• Able to command a group audience, facilitate solutioning and lead discussions such as implementation methodology, road mapping, enterprise strategy and executive-level requirement gathering sessions
• Highly developed soft skills, with the ability to adjust communication style based on the audience and difficult client situations.
• Excellent analytical & problem solving skills.
• Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment
• History of working in a consultative selling environment, where clients seek and value your opinions and see your advice as objective and unbiased
• BA/BS or equivalent; MBA is a plus
• You share our values, and work in accordance with those values.
• Leadership at GitLab
• Ability to use GitLab
• Ability to travel if needed and comply with the company’s travel policy

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• GitLab is looking for an enthusiastic and strategic Business Development Representative (BDR), to join our growing Revenue Marketing team. As a BDR at GitLab, you get the opportunity to lead the initial outreach to targeted Enterprise accounts working in conjunction with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. In this role you will leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab’s value. You will be responsible for generating qualified meetings and pipeline for the GitLab’s Sales organization. Our BDRs come from a diverse background many have worked closing roles previously or managed teams.
• We have an extensive onboarding and training program at GitLab and you will be provided with necessary DevOps and GitLab knowledge to fulfill your role.

What You'll Do In This Role

• Effectively execute outbound prospecting initiatives
• Conduct high-level discovery conversations in target accounts
• Meet or exceed BDR sourced Sales Accepted Opportunity (SAO) volume targets
• Collaborate with and leverage teammates to develop targeted lists, call strategies, and messaging to drive opportunities
• Utilize business and industry knowledge to research accounts, identify key players, generate interest, create/identify compelling events, and develop accounts
• Work to have a variety of touches (call, email, social, etc.) on all prospects in your assigned territory using Outreach.io
• Manage, track, and report on all activities and results using Salesforce
• Participate in documenting all processes in the GitLab handbook and update as needed with your Business Development Manager
• Work in collaboration with Field and Corporate Marketing to drive attendance at regional marketing events
• Attend field marketing events to engage with participants identify opportunities, and to schedule meetings
• Act as a mentor for new BDR hires in helping them navigate their key accounts
• Work in collaboration with Digital Marketing to develop targeted marketing tactics against your assigned target accounts
• Actively partners with the Sales Team to strategically prospect in their respective territories.

We're looking for

• Fluency in German
• Positive and energetic phone skills, excellent listening skills, strong writing skills
• Meet or exceed daily, weekly and monthly KPIs
• A self-starter with a track record of successful, credible achievements
• You share our values, and work in accordance with those values
• Knowledge of business process, roles, and organizational structure
• Determined personality with a desire to grow and win
• Passionate about being a part of GitLab’s journey
• Proficient in using Salesforce and LinkedIn Sales Navigator
• Previous tech industry experience or experience in sales development, marketing and/or sales is a plus
• Globally we require excellent written and spoken English which is our company languag

go to method of application »

• GitLab is looking for an enthusiastic and strategic Business Development Representative (BDR), to join our growing Revenue Marketing team. As a BDR at GitLab, you get the opportunity to lead the initial outreach to targeted Enterprise accounts working in conjunction with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. In this role you will leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab’s value. You will be responsible for generating qualified meetings and pipeline for the GitLab’s Sales organization. Our BDRs come from a diverse background many have worked closing roles previously or managed teams.
• We have an extensive onboarding and training program at GitLab and you will be provided with necessary DevOps and GitLab knowledge to fulfill your role.

What You'll Do In This Role

• Effectively execute outbound prospecting initiatives
• Conduct high-level discovery conversations in target accounts
• Meet or exceed BDR sourced Sales Accepted Opportunity (SAO) volume targets
• Collaborate with and leverage teammates to develop targeted lists, call strategies, and messaging to drive opportunities
• Utilize business and industry knowledge to research accounts, identify key players, generate interest, create/identify compelling events, and develop accounts
• Work to have a variety of touches (call, email, social, etc.) on all prospects in your assigned territory using Outreach.io
• Manage, track, and report on all activities and results using Salesforce
• Participate in documenting all processes in the GitLab handbook and update as needed with your Business Development Manager
• Work in collaboration with Field and Corporate Marketing to drive attendance at regional marketing events
• Attend field marketing events to engage with participants identify opportunities, and to schedule meetings
• Act as a mentor for new BDR hires in helping them navigate their key accounts
• Work in collaboration with Digital Marketing to develop targeted marketing tactics against your assigned target accounts
• Actively partners with the Sales Team to strategically prospect in their respective territories.

We're looking for

• Fluency in Italian
• Positive and energetic phone skills, excellent listening skills, strong writing skills
• Meet or exceed daily, weekly and monthly KPIs
• A self-starter with a track record of successful, credible achievements
• You share our values, and work in accordance with those values
• Knowledge of business process, roles, and organizational structure
• Determined personality with a desire to grow and win
• Passionate about being a part of GitLab’s journey
• Proficient in using Salesforce and LinkedIn Sales Navigator
• Previous tech industry experience or experience in sales development, marketing and/or sales is a plus
• Globally we require excellent written and spoken English which is our company language

go to method of application »

• GitLab is looking for an enthusiastic and strategic Business Development Representative (BDR), to join our growing Revenue Marketing team. As a BDR at GitLab, you get the opportunity to lead the initial outreach to targeted Enterprise accounts working in conjunction with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. In this role you will leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab’s value. You will be responsible for generating qualified meetings and pipeline for the GitLab’s Sales organization. Our BDRs come from a diverse background many have worked closing roles previously or managed teams.
• We have an extensive onboarding and training program at GitLab and you will be provided with necessary DevOps and GitLab knowledge to fulfill your role.

What You'll Do In This Role

• Effectively execute outbound prospecting initiatives
• Conduct high-level discovery conversations in target accounts
• Meet or exceed BDR sourced Sales Accepted Opportunity (SAO) volume targets
• Collaborate with and leverage teammates to develop targeted lists, call strategies, and messaging to drive opportunities
• Utilize business and industry knowledge to research accounts, identify key players, generate interest, create/identify compelling events, and develop accounts
• Work to have a variety of touches (call, email, social, etc.) on all prospects in your assigned territory using Outreach.io
• Manage, track, and report on all activities and results using Salesforce
• Participate in documenting all processes in the GitLab handbook and update as needed with your Business Development Manager
• Work in collaboration with Field and Corporate Marketing to drive attendance at regional marketing events
• Attend field marketing events to engage with participants identify opportunities, and to schedule meetings
• Act as a mentor for new BDR hires in helping them navigate their key accounts
• Work in collaboration with Digital Marketing to develop targeted marketing tactics against your assigned target accounts
• Actively partners with the Sales Team to strategically prospect in their respective territories.

We're looking for

• Fluency in French
• Positive and energetic phone skills, excellent listening skills, strong writing skills
• Meet or exceed daily, weekly and monthly KPIs
• A self-starter with a track record of successful, credible achievements
• You share our values, and work in accordance with those values
• Knowledge of business process, roles, and organizational structure
• Determined personality with a desire to grow and win
• Passionate about being a part of GitLab’s journey
• Proficient in using Salesforce and LinkedIn Sales Navigator
• Previous tech industry experience or experience in sales development, marketing and/or sales is a plus
• Globally we require excellent written and spoken English which is our company languag

go to method of application »

Senior Professional Services Practice Manager Job Responsibilities

Leads efforts to discover market opportunities for new offerings based on:

• data gathering from Sales, CS, and data analytics teams
• qualitative and quantitative analysis
• customer and partner feedback
• Create and prioritize backlog to build/update a family of offerings aligned with strategic vision.
• Prioritizes and executes building offerings based on alignment with strategic vision.
• Builds sales collateral, scoping guidelines, project plans, and delivery kits.
• Leads effort to create and maintain selling and delivery enablement.
• Creates accompanying marketing material (internal and external).
• Aligns new and improved offerings to customer positive business outcomes and to GitLab Value drivers.
• Creates general service offerings that accelerate adoption of multiple stages of the GitLab platform, not specific to customer geo, segment or vertical.
• May focus on smaller packaged services or larger custom scoped service offerings.
• Work cross-functionally with Finance, Accounting, Fulfillment, Sales Operations and Customer Success/Sales leadership to create new go-to-market motions that align with both overall company vision and PS strategy.
• Can communicate effectively with senior executives about the offering, regardless of functional specialty or position.
• Own and launch internal and external marketing campaigns (e.g. blog posts, videos, webinars, internal enablement, presentation on worldwide field calls, roadshow at regional leader calls, etc.) about new or improved offerings.

Senior Professional Services Practice Manager Job Requirements

• Experience in Practice Manager or related Customer Success or Product Manager role.
• Experience managing, leading, and/or delivering professional services or customer success.
• Proven ability to collaborate cross functionally to develop strategies, execute on initiatives, measure results, and iterate on existing processes.
• Highly motivated to learn new technologies and processes and share those learnings with team members.
• Understanding of common go-to-market motions used by professional services organizations.
• Experience with a subscription-based business model.

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• The Major Account Executive reports to an Area Sales Manager or Regional Director.

Responsibilities

• Manage and support Gitlab’s major account/(s)
• Manage the end to end sales process through engagement of appropriate resources such as Solutions Architects, Customer Success Managers, Professional Services, Marketing, Executives, Partners, and the Channel.
• Leverage solution selling expertise to respond efficiently to customer needs and identify business potential in order to to build a strategic, long-term partnership with your customers.
• Has a deep understanding of the customer, including an understanding of their performance metrics and develops plans in anticipation of the customer’s business strategies and goals.
• Expand knowledge of industry as well as the competitive posture of the company
• Contribute to root cause analysis on wins/losses.
• Communicate lessons learned to the team, including account managers, the marketing team, and the technical team
• Provide account leadership and direction in the pre- and post-sales process
• Conduct sales activities including prospecting and developing opportunities in major accounts
• Ensure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales engineering and support resources
• Utilize a consultative approach, discuss business issues with prospect and develop a formal quote, a written sales proposal or a formal sales presentation addressing their business needs.
• Develop an account plan to sell to customers based on their business needs.

Requirements

• Experience selling into highly complex organizations
• Demonstrated consistent results and overachievement of quota
• Excellent communication and presentation skills; comfortable presenting to C-Level executives.
• Experience with solutions selling and positioning value to customers based on their needs.
• Deep understanding of with Git, Software Development Tools, Application Lifecycle Management
• You share our values , and work in accordance with those values.
• Ability to use GitLab
• Ability to travel if needed and comply with the company’s travel policy

go to method of application »

• The Strategic Account Executive role extends the Associate Strategic Account Executive role outlined above. A Strategic Account Executive reports to an Area Sales Manager or Regional Director.

Responsibilities

• Supports GitLab’s strategic large prospects and customers.
• Provide account leadership and direction in the pre- and post-sales process
• Conduct sales activities including prospecting and developing opportunities in large/strategic accounts
• Ensure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales and support resources
• Be the voice of the customer by contributing product ideas to our public issue tracker
• Generate qualified leads and develop new customers in conjunction with our strategic channel partners .
• Expand knowledge of industry as well as the competitive posture of the company
• Prepare activity and forecast reports
• Contribute to root cause analysis on wins/losses.
• Communicate lessons learned to the team, including account managers, the marketing team, and the technical team
• Assist sales management in conveying customer needs to product managers, and technical support staff
• Utilize a consultative approach, discuss business issues with prospect and develop a formal quote, a written sales proposal or a formal sales presentation addressing their business needs.
• Develop an account plan to sell to customers based on their business needs.
• Collaborate with Marketing on marketing strategies.

Requirements

• A true desire to see customers benefit from the investment they make with you
• Able to provide high degree of account management and control
• Work under minimal supervision on complex projects
• Experience selling into large organizations
• Ability to leverage established relationships and proven sales techniques for success
• Excellent negotiation, presentation and closing skills
• Preferred experience with Git, Software Development Tools, Application Lifecycle Management
• You share our values , and work in accordance with those values.
• Ability to use GitLab
• Ability to travel if needed and comply with the company’s travel policy