Job Vacancies at Huntswood

Job Overview

• We are looking for Customer Service Superstars who bring heart, and passion for helping people. If you thrive in a vibrant, supportive environment and want to be part of something meaningful, this is where you belong.

Why you will love working with us!

• At Huntswood, people come first. We invest in you, celebrate your wins and reward your commitment because when you shine our customers feel it.

Enjoy benefits that truly matters:

• Performance based incentives
• Tenure recognition bonuses
• Continuous service rewards
• Attendance based perks
• Breakfast every Monday
• Growth and career development programmes
• A collaborative, positive, people centric culture.

What you will do.

• Provide responses customer, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.

What you bring.

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum 1 year experience in a Gas & Electricity campaign
• Minimum of 1 year experience in customer service and sales
• Basic understanding and knowledge of the UK Energy market is beneficial.
   

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Job Overview:

• We currently have an opportunity for a Talent Acquisition Specialist at Huntswood within our Talent Acquisition team, based in Umhlanga, Durban. 
• You will be responsible for the end-to-end recruitment for our South Africa sites (Durban and Cape Town), for all advisor level roles. Working closely with senior stakeholders and your HR colleagues, your focus will be to recruit for immediate / planned requirements; to build a strong talent pipeline for the business; and to develop and promote the Employer Brand.

Job Responsibilities

• Manage a portfolio of service and sales advisor roles – from sourcing, advertising, headhunting, screening, assessing and placement
• Adopt a hands-on role in the end-to-end recruitment cycle. With Hiring Managers, you will be helping to drive the definition of role requirements, identifying the most appropriate recruitment channels, screening / interviewing / assessing candidates, and monitoring pipelines through to salary negotiation and candidate acceptance.
• Implement creative recruitment strategies to meet hiring demands across the business - using various recruitment methods as appropriate - job boards, LinkedIn, networking, social media channels, referrals, etc.
• Work closely with the hiring managers to assess internal talent, to review and assist with future talent moves, and to facilitate the pre-boarding of candidates
• Build strategic relationships with the leadership team, bringing updates, insight and market intelligence – communicate challenges / opportunities / ideas.
• Build strong, external, strategic relationships in order to promote Huntswood as an Employer of Choice – develop and maintain fruitful working relationships with our preferred external partners / vendors
• Maintain candidate and requisition data accurately on the ATS.  Be responsible for accurate and timely reporting.
• Assist with other ad hoc duties / projects on occasion

Job Requirements:

• Volume recruitment experience within BPO is essential 
• Minimum of matric/NQF4 qualification
• Relevant HR tertiary qualification preferred.
• A minimum of 3-5 years recruitment experience in a high volume environment
• Experience in dealing with international campaigns - UK/USA/AUS
• Experience partnering with managers, interviewers and team members throughout the recruitment process
• Preference shown for those candidates who have recruited for / in a similar industry 
• Must have competency-based interviewing experience

Skills Required:

• Must be well organised and place great emphasis on quality but also quick delivery, with a sense of urgency
• Must display a passion for recruitment with an innovative, creative, collaborative attitude
   

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• As an Advisor in our busy Inbound Sales and Service department, you’ll see that customers get great products and services, with problems resolved first time.
• Using your expert skills to add value and peace of mind, you will deliver an excellent experience during conversations, that truly ensure our customers worlds are kept running.
• Use your expert knowledge and brilliant communication skills to book in appliances for repairs, add on new appliances, upsell on current plans, assist with cancellations, complaints and de-escalations where necessary
• Aim to deal with customers’ queries or issues there and then.
• Build rapport with customers, get to know their individual needs and put their interests first.

What else to expect:

• In a 4-week training programme, you’ll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.
• You’ll work on a rotational shift pattern from Monday to Sunday
• Joining as one of our Inbound Sales & Service Advisors, you will receive extensive training and support allowing you to develop your sales expertise. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

The experience and skills you need

• Grade 12 or a relevant equivalent qualification
• A solid background with a minimum 1 year in targeted sales through service.
• A goal orientated mindset and a love for hitting targets.
• Great communication skills – you’re at ease building rapport, handling objections, upselling, whilst listening to customers and demonstrating empathy when needed.
• A team player committed to creating an excellent customer experience.
• You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

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Job Overview:

• As a Complaints Specialist in our team, you will handle complaints resolutions abiding by set procedures, ensuring that customers cases are resolved in a timely and accurate manner. Working in our early resolutions complaints department you’ll be a key point of contact for customers with insurance and / or service-related complaints.

Job Responsibilities:

• Ensuring that customer satisfaction and quality is priority and delivering exceptional customer service.
• Understanding the customers perspective, running cases from start to finish.
• Building rapport with the customer and providing the best possible outcome for customer complaints
• Manage customer complaints proactively
• Ensure that any new regulations or processes are effectively implemented. Follow communication procedures, guidelines, and policies.
• Ensure all complaints are managed within the company's target SLAs.
• Address customers in professional and empathetic manner especially with dealing with vulnerable customers
• Create a memorable customers interaction on every call.
• Ensuring targets are reached daily

Job Requirements:

• Matric / NQF level 4
• Minimum of 6 months previous complaints handling experience
• KPI’s / Performance are met consecutively for past 3 months.
• No prior warnings  

Required Skills:

• Previous experience in a complaint handling role, ideally with a favourable complaint recognition rate
• Previous complaint handling experience within an FCA regulated business is ideal.
• Experience in closing complaints
• Full complaint handling cycle experience is essential.
• Passionate about providing the best resolution for the customer.

Required Knowledge:

• Good communication skills – articulation and comprehension
• Confidence in decision-making, under pressure.
• Ability to work autonomously and under pressure.
• A passion to deliver a first-class customer service.
   

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Job Overview:

• Are you a customer centric person, who will always put your customers first? Are you a natural-born salesperson, who has that magic touch? Well, if you answer is yes, then I am sure you will want to work for a great company with amazing benefits, then you should join our Customer Support Sales team.

Job Responsibilities:

• Providing excellent customer service, with customers issue being resolved first time around.
• Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.
• Build rapport with customers, get to know their individual needs and put their interests first.
• Excellent time management skills
• Convert incoming customer service calls into sales.
• Explain to customers the offer and the product benefits.
• Conduct needs analysis, understanding the client’s requirements so you able to offer the customer the best product for them.
• Building great rapport with your clients, to ensure there is a trust level built.
• Act as a brand ambassador of our client

Job Required Requirements:

• Grade 12 or a NQF 4 Equivalent
• Outbound/ Inbound sales experience (local / international)
• Minimum 12 months sales + 12 months customer service
• Recent 1-year unbroken tenure
• Resides within a 30 KM radius from the office.

Skills Required:

• Excellent verbal communication
• Soft Skills
• Sales Ability (comfortable with handling objections, building rapport, needs analysis)
• A solid background in targeted customer service.
• A driven mindset and a love for hitting targets.
• Attention to detail, so the conversation is correctly captured and actioned.
• Customer centricity
• Ability to multitask.
   

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• Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for you to join our team as a Customer Services Advisor.

What you’ll be doing:

• Handling inbound calls and emails from customers with professionalism and empathy
• Providing clear, helpful information with regards to health care.
• Keeping customers informed about different types of health care systems 
• Meeting personal and team performance targets
• Growing your skills – with potential for further training on more complex queries

What we’re looking for:

• 1 year customer service experience - USA campaign experience is imperative
• Experience in a Financial Service Environment (Health Care advantageous)
• Able to understand the metric systems.
• Excellent communication and active listening skills.
• High attention to detail and accuracy.
• Resilience, adaptability, and a team-player attitude.
• Basic knowledge of CRM systems – or a willingness to learn!