Job Vacancies at Jellyfish

Description
Responsibilities

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients

Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Benefits

• Training & Development

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Description
About the Role

• The Senior Analytics & Optimization Manager will play a key role in maintaining a portfolio of Analytics & Optimization clients’ projects, either directly, or through advising others.
• You will be responsible for leading the client data measurement, optimization and personalization strategy as well as the day to day management of assigned client accounts and planned campaigns, focusing on successful measurement insights discovery, measurement tracking implementation and optimisation of their marketing channels, journeys and web properties.
• You will provide frequent input into Product design, Product evolution & evangelization, as well as liaise very closely with Directors and VPs on internal initiatives aiming to improve efficiency and quality of the work.
• Last but not least, you will also be coaching and mentoring team members from both a strategic and technical point of view for Analytics and Optimization.

Responsibilities

• Be a passionate subject matter expert on digital marketing, digital measurement, web analysis (inc. web analytics, app tracking, audience strategy, incremental revenue), Conversion Rate Optimization (CRO), Personalization and Usability and possess a strong understanding of the media ecosystem, particularly GMP and mainstream optimization and personalization platforms
• Drive performance of analytics and optimization capabilities to impact overall business results
• Provide support and mentorship for other members of the team, ensuring they are progressively able to take on more complex tasks and upskill others
• Find opportunities for the business to cross-sell other services, including data analysis, attribution, ad-tech, CRM integration, marketing automation, UX, Visual Design, Development, QA, etc
• Work closely with the Development, QA, UX, Design, Content and Project Management teams to strategize, ideate, define and run the planned projects and campaigns and to communicate strategy, progress and results
• Work closely with Directors and VPs to establish specialisms goals and strategies, defining processes and frameworks

Requirements
What you’ll need

• Demonstrable experience with Google Analytics and Google Tag Manager, both web and apps, is required
• Demonstrable experience with Google Optimize and/or other mainstream web & app Optimization and Personalization platforms (eg. Adobe Target, Evergage, Dynamic Yield, Monetate, Leanplum, Tune, Optimizely, Qubit, etc.)
• Must have a fluent understanding of Google Marketing Platform, the key benefits and how to leverage the Google stack to the greatest advantage of clients
• Deep, hands-on experience working with analytics and experience optimization solutions, ranging from auditing, campaign ideation, definition, setup, launch and reporting, measurement implementations, data analysis & insights, in-housing, presenting to large audiences and training
• Strong experience in unearthing insights and forming optimization recommendations using heat-mapping, form analytics and live user testing
• Experience with persona based marketing, UX methodologies and a good visual eye to detect what works well (and what doesn’t) in a brand’s journey
• Strong analytical and visual thinking skills, with the ability to identify business questions, pain points and opportunities, analyse quantitative and qualitative data, prioritize findings using different models , and develop actionable recommendations and experimentation/personalisation roadmaps
• Ability to clearly communicate processes, strategies and general requirements to both internal and external stakeholders
• Able to manage projects and delegate seamlessly across multiple teams and regions, to ensure that all deliverables are as per Jellyfish standards and deadlines are met
• Able to stay positive under pressure, teamwork with a diverse set of stakeholders and live Jellyfish’s values: be positive, be the solution, be passionate, be accountable, be you

Advantageous:

• Proficiency with Python/R or other scripting languages is highly desirable
• Experience with Google Cloud Platform and BigQuery, ability to query large databases and write SQL queries
• Experience with (and positive results from) running campaigns on other web and app experience optimization / personalization platforms besides Google Optimize 360 would be highly desirable
• Knowledge and experience with recent Google technologies and tools such as Google Analytics for Firebase, App+Web properties and Google Ads Data Hub is a very big plus
• Knowledge and experience with Machine Learning principles and Marketing theory is a big plus
• Knowledge and experience with advanced segmentation analysis, session playback, lo-fi wireframing, treejacking, designing polls and surveys will be a big plus
• Nice to have experience with the following: Adobe Marketing Cloud, Salesforce Marketing Cloud, Segment, Tableau and Looker

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Description
At Jellyfish, the People team is made up of 4 key areas; People Partnering, Learning and Development, Recruitment and Operations. Each area supports specific cohorts in the business across a variety of areas, with the vision of leveraging our skills, confidence and enhancing our own superpowers. All of this empowers us to contribute to maintaining a sustainable organisation for our people to learn, grow, and excel.

This is an entry level role within the Learning and Development group of the team, where you will be responsible for:

• Onboarding our Jellyfish new starters and ensuring they all have a consistent experience from the point of welcome, to assigning them with all the relevant information, training schedules and learning material
• Registering new starters to our Learning platform and ensuring their Learning experience is supported for any queries they may have throughout
• Working on eLearning content and uploading relevant material and updating information on the platform to reflect business changes
• Building strong relationships at all levels and, as you learn our processes, becoming the ‘go to person’ for all day-to-day Learning admin enquiries and requests.
• Proactively identifying opportunities to improve processes and improve efficiencies
• Preparing the Business case process, collating feedback and supporting the analysis and data reporting for this unique promotion scheme we have at Jellyfish
• Managing the coordination of our certification programmes we have with our partners at Google , Amazon, Facebook and more!!!
• Managing administration for all elements of the Learning and Development life cycle including preparing new starters inductions, coordinating training and helping with their ongoing career development at Jellyfish
• Supporting Business initiatives, our one Jellyfish academy,Mergers and acquisitions, steering groups and international projects
• Supporting Jellyfish’s local programmes for topics such as Mental health, South Africa’s equity programmes, Positive workplace programmes and so much more!!!
• Supporting the Learning project owners to create content for their workshops. Materials such as workbooks,handouts, Presentation Decks and engaging Activity sheets to support the learners experience
• Promoting initiatives and workshops the team deliver, establishing relationships in the business and rolling out communications utilising the different platforms we have for promotion at Jellyfish
• Creating surveys to collate data to support Learning metrics and areas of improvement
• You will also be responsible for helping to communicate and promote the company benefits and new initiatives with information in our weekly newsletters!

What can you expect from us?

• We pride ourselves on the value that we add as a team, through our innovative solutions and adaptability. Whilst it’s expected for us to maintain a diplomatic and professional approach to work, we are encouraged to challenge, whilst proving we are personable enough to develop positive working relationships. This helps us to think outside of traditional frameworks. We love trying new ways of working and we never shy away from experimenting with new ideas.
• What are we passionate about?
• We want to revolutionise the way we work. Our individual and team ideas must always be ready to transition into scalable projects. We have a key role in ensuring Jellyfish is able to operate as a unique and truly global value proposition. We are always thinking global as a team.
• As ambassadors of our core values, we are expected to easily cater our ideas and experience to support teams and individuals, ensuring they have what they need to reach their full potential. Nothing is beneath us as a team, whether our activity helps one person or the entire organisation, we love to open up progression opportunities.

What can you achieve?

• The opportunity to participate in a innovative projects within Learning and Development
• Learning from a team of experienced and passionate professionals.
• An accelerated development plan.
• Sharing and learning within a multicultural and multidisciplinary team.
• The support of a friendly team that loves to exchange and have fun despite the geographical distance and time difference.
• Pride not only by the analysis of your own results, but by seeing the people you will support develop and flourish within Jellyfish and thanks to you.

Requirements
What do we expect from you?

• Organised and meticulous with excellent attention to detail and organisational skills.
• High energy, able to multi-task, with a real ability to quickly prioritise across a number of projects
• Ability to think on your feet, work in an agile manner and adapt to changing requests.
• A proven team player, with the ability to empathise with employees and remain flexible in achieving the appropriate outcome.
• Proficient on Google Suite (Docs, Sheets, Slides, Forms)
• IT and numeracy skills
• Demonstration of an inclusive mindset
• The ability to help innovate and think of new ways of doing things more efficiently!

Benefits

• Jellyfish will give preference to Employment Equity candidates in accordance with the company's Employment Equity Plan and its Affirmative Action measures

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Description
The role of Project Management within the business is to facilitate the needs of the client by running the project process, owning the schedule, tracking the output of the practitioners to ensure our work is delivered on time, on budget, meeting standards and client goals.

• Nurturing positive, collaborative working relationships with internal stakeholders through regular communication and Client Plan ownership (often across multi-project workstreams)
• Taking ownership of project needs/requests in line with the Client’s strategy, ensuring that they are facilitated through to completion within the required time frame and budgets
• Provide pitch support; creating and communicating a timeline of delivery across multiple service lines and key stakeholders
• Create consistently detailed and accurately written project summaries, project scope / deliverables, out of scope assumptions, costings, payment milestones and terms & conditions for all Statements of Work
• Complete risk mitigation plans and budget strategies to help drive efficiency within delivery

Requirements

• An understanding of the technologies and processes involved in managing digital project delivery within a Marketing Agency environment
• Experience using project management tools for task/time/resource management
• Experience using project management methodologies including waterfall and agile
• A good breadth of knowledge and appreciation for our portfolio of digital services
• Strong commercial awareness
• A passion for digital and a desire to develop and enhance skills

Advantageous:

• Knowledge of the wider digital marketing mix
• Experience and understanding of specific digital services within our portfolio (e.g. Web Build projects, Paid and Earned Media and Analytics implementations etc)
• Knowledge of Google technology stack is an advantage
• Leading small teams and mentoring more junior team members
• Strong communication skills, dealing with stakeholders at all levels

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Description
The Paid Media Operations team provides operational support to global paid media teams at Jellyfish. They deliver a high standard work through process, efficiency and quality assurance.

Responsible for the efficient day to day maintenance of assigned accounts, by learning the PPC, Display, and Paid Social skills required to complete assigned tasks to a high level of delivery while maintaining strong relationships with stakeholders. You will be required to work closely with global Paid Media teams to plan, discuss and implement campaign strategy, and report on progress and results.

You will need to align yourself with our global teams to service our international clients, and therefore be willing to work shifts when required.

Responsibilities

• Master Jellyfish’s methodologies and internal and external tools required to deliver efficient and profitable PPC, Paid Social and Display campaigns
• Provide support and collaborate with local and international teams
• Perform regular account checks and make recommendations on improving campaign performance
• Analyse the performance of completed tasks to ensure that you are adding value, and meeting or exceeding client expectations
• Work responsibly within the hours allocated per client and constantly communicate this with relevant team
• Adhere to strict Paid Media Operations QA processes to deliver error-free work
• Complete and maintain required certifications
• Independent of planned learning material provided by Jellyfish, extra reading on relevant subject matter including blogs, industry white-papers, etc is required.
• Keep an accurate record of daily time and perform all other admin duties according to company regulations
• Support the company's corporate culture including adhering to established ethical and brand standards
• Perform any other reasonable task assigned by a superior, specifically relating to PPC Ops, Display Ad Ops, or Paid Social Ops
• Show that you have the potential to become a key team member who sets an example to colleagues
• Follow all work requests / email instructions accurately and complete assign tasks in line with client objectives
• Achieve continuous improvement by proactively assessing Jellyfish’s practices and methods
• Regularly demonstrate measurable success
• Maintain an in depth understanding of Jellyfish’s marketplace

Requirements
Experience Requirements

Experience in Digital Marketing, including knowledge of the Google Marketing Platform
Key Attributes

• An unquestionable and relentless desire to learn new skills
• Ability to think and act independently as well as collaboratively
• An excellent communicator and can present ideas, verbally and in writing
• Exceptional attention to detail and pride in any work produced
• Self-motivated individual with high levels of energy
• An outgoing, positive thinker, with consistent levels of evident enthusiasm
• Flexible, versatile and copes well under pressure
• Open, honest and direct, is comfortable in giving and receiving constructive feedback
• Has high personal standards and promotes them in others
• Possesses a sense of urgency and takes ownership of assigned responsibilities
• Displays a strong work ethic

Jellyfish will give preference to Employment Equity candidates in accordance with the company’s Employment Equity Plan and its Affirmative Action measures.

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Description
Jellyfish is your digital partner. We support and drive digital transformation by providing the right technology, strategy and training.

• We are one of the world’s fastest-growing number of talented people across our expanding global network. We are Google’s leading global partner. And our close relationship is growing where we are, what we do and how we deliver it. And to do this, we want to grow our skillset. We’d like you to join our journey as ONE Jellyfish.
• As part of the overall Paid Media Team, the Display EMEA Team are Programmatic specialists, responsible for driving performance for our Clients. As a Google Preferred Partner, our business has a strong relationship with Google and knowledge of the Google Tech Stack. The teams use the Doubleclick Suite to execute and manage Digital Advertising and execute Digital Journeys. However this does include opportunities to use other technology as we grow and we look to members of the Display Team to be excited by innovation and technology in our industry .
• We are looking for a motivated individual to join our team.

Responsibilities:

• Plan, execute & manage Display Media Campaigns in the Programmatic Environment
• Optimise campaigns towards Client and Jellyfish KPIs
• Collaborate closely with Client Services & Account Directors to deliver operational excellence for our Clients
• Time Management, support and continued Education of junior members of the team as the team grows
• Create analysis and insights for clients
• Mentor and educate more junior staff as the business expands.

Requirements

• Proven success working with SSP’s/DSP’s and other Programmatic platforms
• Exceptional attention to detail and organisation skills
• Ability to multi-task and efficiently manage time and priorities
• Excellent data, analytic and problem-solving skills
• Possesses strong interpersonal skills, particularly influencing and listening skills.
• Possesses strong customer telephone and face to face skills.
• Experience using and managing 3rd Party Technology such as Data Viewability and Brand Safety Partners.

Benefits

• Competitive Salary, Annual Loyalty Bonus, Healthcare + more.
• Jellyfish will give preference to Employment Equity candidates in accordance with the company’s Employment Equity Plan and its Affirmative Action measures.