Lesaka empowers underserviced Southern African consumers and merchants to fulfil their potential by delivering innovative financial services and other business services focussed on their specific needs.
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Job Purpose
- Lesaka Merchant is looking for a Senior Manager: Transformation and Training to lead the design and implementation of large-scale transformation, organisational change, and capability development initiatives across the Merchant Operations Division.
- This role is responsible for driving strategic transformation programmes that support the adoption of new technologies, data-driven decision-making, artificial intelligence, operational processes, products, and systems, while developing a future-fit workforce capable of succeeding in a rapidly evolving fintech environment.
- The successful candidate will play a pivotal role in enabling business strategy execution, fostering a culture of continuous learning, and equipping employees with the skills, mindset, and agility required to thrive in a volatile, uncertain, complex, and ever-changing world.
Key Responsibility Areas
Transformation & Training Strategy and Value Enablement
- Develop and implement a comprehensive Transformation and Training Strategy aligned to the Merchant Operations Division's strategic objectives.
- Bridge the gap between technological innovation and workforce readiness through targeted capability-building initiatives.
- Position the Transformation and Training function as a strategic enabler of organisational agility, speed, and growth.
- Secure appropriate funding and resources to deliver transformation and capability development programmes.
- Embed the One Lesaka vision, values, culture, and customer-centric mindset into all transformation and training initiatives.
- Measure programme success through business impact, behavioural change, cultural outcomes, and return-on-investment metrics.
Transformation & Training Processes, Systems and Business Rules
- Design and implement transformation and training processes, systems, governance frameworks, and business rules.
- Develop scalable learning and development frameworks aligned to legislative and equity requirements.
- Maintain transformation and training documentation, standards, and quality manuals.
- Develop and manage annual training calendars and capability-building roadmaps.
- Ensure transformation and learning initiatives remain flexible and responsive to changing business requirements.
- Leverage the National Qualifications Framework and industry best practices to maximise learning outcomes.
Stakeholder Management & Alignment
- Build and maintain strong relationships with key internal and external stakeholders.
- Partner with business leaders to identify and prioritise transformation and learning requirements.
- Facilitate alignment and collaboration across functions to support change initiatives.
- Participate in supplier engagements and procurement activities relating to transformation and training services.
- Collaborate with Operational Facilities teams to ensure appropriate learning and event infrastructure is available.
- Maintain a database of strategic training and transformation partners.
Transformation & Training Delivery
- Design and deliver transformation programmes across strategic, operational, cultural, behavioural, digital, restructuring, and merger-related initiatives.
- Develop innovative learning interventions that support emerging technologies, artificial intelligence, automation, and data-driven operations.
- Deliver training through a blended learning approach including digital platforms, virtual classrooms, workshops, coaching, self-paced learning, lunch-and-learn sessions, and community forums.
- Support ongoing mandatory and operational training requirements across multiple functions.
- Drive organisational change initiatives that build resilience, adaptability, and continuous improvement.
- Ensure employees are equipped to navigate disruption, embrace innovation, and capitalise on growth opportunities.
People Leadership, Capability & Team Performance
- Lead and develop a high-performing Transformation and Training team.
- Ensure appropriate workforce capacity and capability to meet business needs.
- Manage performance, productivity, accountability, and continuous improvement.
- Provide coaching, mentoring, and development opportunities.
- Drive succession planning and talent retention initiatives.
- Foster a customer-focused, high-performance culture aligned to Lesaka's values.
- Champion employee growth, learning, and career development.
Qualifications & Experience
Minimum Qualification
- Bachelor's Degree in Business, Finance, Economics, Information Technology, Human Resources, or a related field.
Minimum Experience
- 3–5 years' experience in Management Consulting, Corporate Strategy, Human Capital Development, Learning & Development, Organisational Change, or Operational Transformation.
- Experience within consulting, fintech, banking, financial services, or similarly fast-paced environments.
- Proven experience leading large-scale transformation and organisational change initiatives.
- Demonstrated experience overcoming resistance to change in cross-functional and high-growth environments.
- Strong stakeholder management experience, including engagement with senior executives.
- Proven ability to identify capability gaps and develop transformation and training roadmaps.
Certifications (Advantageous)
- Certified Change Management Practitioner (Prosci, CMP, or equivalent)
- Project Management Certification
- Membership with recognised HR Professional Bodies
Knowledge Requirements
Products
- Transformation and Change Management solutions
- Learning and Development programmes
- Workforce Capability Development frameworks
Systems
- Learning Management Systems (LMS)
- Transformation and Change Platforms
- Talent and Performance Management Systems
Processes
- Organisational Transformation
- Change Management
- Learning & Development
- Workforce Planning
- Succession Planning and Capability Development
Compliance Requirements
- Skills Development Act
- National Qualifications Framework Act
- Basic Conditions of Employment Act
- Occupational Health and Safety Act (OHSA)
Work Conditions
- Extensive travel across South Africa, including remote locations.
- Regular engagement with business leaders, employees, suppliers, and strategic partners.
- Dynamic, high-growth fintech environment.
Closing Date 18 August 2026
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Job purpose
- To assist the Manager with the daily administration functions of the Branch
Key responsibilities
- Do effective planning and administration
- Control and administrate all auto cards to be used for fuel and servicing of the vehicles
- Compile weekly, monthly and annual Provincial and Branch stock returns to Head Office
- Complete Input of daily MIS information to Head Office
- Complete weekly returns
- Collect, deliver and distribute mail
- Routine personnel administrative duties, general office, finance and administration
- Receive stock from Head Office for distribution to branches
- Receive of faulty merchant equipment from Branches for return to Head Office
- Daily liaison with head office regarding all Merchant Acquiring related issues
- Perform fleet management
- HR related queries for staff (Salaries, medical aid etc.)
- Device tracking on Help Desk System
- Ad hoc admin duties when required
- Key performance measure
- Internal and external relationships
- Competencies and Behaviors required
Qualifications and Experience Educational Level:
- Grade 12 and related tertiary qualification
- PC Literate (Microsoft Word, Windows) MS Word, Excel, Outlook Express Experience Required:
- Minimum 1-2 years basic administration skills
Essential requirements:
- Must be figure orientated
- Ability to communicate effectively verbally and in writing
- Must be reliable, trustworthy and honest
- Be in possession of a valid South African Credit Card driver’s license free of endorsements
Closing Date 25 August 2026
go to method of application »
About the Role
As a Growth Executive, you'll be responsible for identifying, acquiring, activating, and growing hospitality merchants across Lesaka's integrated product portfolio, including:
- Card Payments
- Cash Solutions
- Business Capital
- Hospitality Software & POS Solutions
- Value Added Services (VAS)
This is a high-impact field sales role where your success is measured by your ability to convert opportunities into active, revenue-generating merchants while growing long-term customer relationships.
You'll become a trusted business advisor to your clients by understanding their business needs and providing technology solutions that help them grow.
Because this is a field-based role, regular travel to customer sites is essential.
What You'll Be Doing
Win New Business
You'll identify new opportunities, prospect businesses, build relationships, and close deals across the hospitality sector.
Your customers may include:
- Restaurants
- Quick Service Restaurants (QSRs)
- Cafés
- Coffee Shops
- Bars
- Hotels
- Lodges
- Guesthouses
- Franchise Groups
You'll confidently present Lesaka's complete business solution—not just one product—helping merchants improve efficiency and grow their businesses.
Drive Merchant Success
- Your role doesn't end when the contract is signed.
- You'll work closely with onboarding and implementation teams to ensure merchants are successfully installed, activated, and generating revenue as quickly as possible.
- You'll continue engaging customers to maximise product adoption and long-term value.
Grow Existing Customers
- Great salespeople don't just acquire customers, they grow them.
- You'll identify opportunities to introduce additional Lesaka solutions that increase customer value, improve retention, and drive recurring revenue.
Own Your Territory
You'll manage your own pipeline like a business owner by:
- Building a healthy sales pipeline
- Maintaining accurate CRM records
- Tracking performance metrics
- Monitoring market trends
- Sharing competitive insights
- Delivering against ambitious sales targets
Keep Learning
Technology never stands still—and neither do we.
You'll stay current with:
- Hospitality technology trends
- Payment innovations
- POS software developments
- Product enhancements
- New business solutions
while continuously developing your commercial skills.
What Success Looks Like
You'll thrive in this role if you enjoy:
- Hunting for new business opportunities
- Meeting and exceeding sales targets
- Building trusted customer relationships
- Managing a strong sales pipeline
- Selling multiple products and solutions
- Working independently while collaborating with a high-performing team
What You'll Bring
We're looking for someone who is:
- Commercially driven with a passion for winning new business
- Confident, engaging decision-makers at all levels
- Highly organised and disciplined in managing a sales pipeline
- Results-focused with strong closing ability
- Curious about technology and business solutions
- Entrepreneurial and self-motivated
- Resilient and energised by targets
- A collaborative team player who values customer success
What You'll Need
- Minimum 3 years' experience in external sales, business development, or merchant acquisition.
- Proven success in field sales and achieving sales targets.
- Experience selling fintech, payments, hospitality software, POS systems, business management software, or technology solutions will be highly advantageous.
- Experience within the hospitality industry is an advantage.
- Matric (Grade 12) is essential.
- A qualification in Business, Commerce, Marketing, or a related field is advantageous.
- A valid driver's licence and reliable personal vehicle.
- Willingness to travel extensively within your assigned territory.
Closing Date 28 August 2026
go to method of application »
About the Role
As a Growth Executive, you'll be responsible for identifying, acquiring, activating, and growing hospitality merchants across Lesaka's integrated product portfolio, including:
- Card Payments
- Cash Solutions
- Business Capital
- Hospitality Software & POS Solutions
- Value Added Services (VAS)
This is a high-impact field sales role where your success is measured by your ability to convert opportunities into active, revenue-generating merchants while growing long-term customer relationships.
You'll become a trusted business advisor to your clients by understanding their business needs and providing technology solutions that help them grow.
Because this is a field-based role, regular travel to customer sites is essential.
What You'll Be Doing
Win New Business
You'll identify new opportunities, prospect businesses, build relationships, and close deals across the hospitality sector.
Your customers may include:
- Restaurants
- Quick Service Restaurants (QSRs)
- Cafés
- Coffee Shops
- Bars
- Hotels
- Lodges
- Guesthouses
- Franchise Groups
You'll confidently present Lesaka's complete business solution—not just one product—helping merchants improve efficiency and grow their businesses.
Drive Merchant Success
- Your role doesn't end when the contract is signed.
- You'll work closely with onboarding and implementation teams to ensure merchants are successfully installed, activated, and generating revenue as quickly as possible.
- You'll continue engaging customers to maximise product adoption and long-term value.
Grow Existing Customers
- Great salespeople don't just acquire customers, they grow them.
- You'll identify opportunities to introduce additional Lesaka solutions that increase customer value, improve retention, and drive recurring revenue.
Own Your Territory
You'll manage your own pipeline like a business owner by:
- Building a healthy sales pipeline
- Maintaining accurate CRM records
- Tracking performance metrics
- Monitoring market trends
- Sharing competitive insights
- Delivering against ambitious sales targets
Keep Learning
Technology never stands still—and neither do we.
You'll stay current with:
- Hospitality technology trends
- Payment innovations
- POS software developments
- Product enhancements
- New business solutions
while continuously developing your commercial skills.
What Success Looks Like
You'll thrive in this role if you enjoy:
- Hunting for new business opportunities
- Meeting and exceeding sales targets
- Building trusted customer relationships
- Managing a strong sales pipeline
- Selling multiple products and solutions
- Working independently while collaborating with a high-performing team
What You'll Bring
We're looking for someone who is:
- Commercially driven with a passion for winning new business
- Confident, engaging decision-makers at all levels
- Highly organised and disciplined in managing a sales pipeline
- Results-focused with strong closing ability
- Curious about technology and business solutions
- Entrepreneurial and self-motivated
- Resilient and energised by targets
- A collaborative team player who values customer success
What You'll Need
- Minimum 3 years' experience in external sales, business development, or merchant acquisition.
- Proven success in field sales and achieving sales targets.
- Experience selling fintech, payments, hospitality software, POS systems, business management software, or technology solutions will be highly advantageous.
- Experience within the hospitality industry is an advantage.
- Matric (Grade 12) is essential.
- A qualification in Business, Commerce, Marketing, or a related field is advantageous.
- A valid driver's licence and reliable personal vehicle.
- Willingness to travel extensively within your assigned territory.
Closing Date 28 August 2026
Method of Application
Use the link(s) below to apply on company website.
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