About The Role
As Marketing Assistant Manager - Private Wealth and Family Offices, you own the execution of B2B multi-channel campaigns and programmes driving brand awareness and lead generation for this specific service portfolio. You will closely work with other marketers responsible for regional and practise marketing, global and regional sales colleagues, and practise subject matter experts in our global network. You have freedom and responsibility and are encouraged to actively think along with all facets of our marketing activities.
Key Responsibilities
- You will be responsible for the operational aspects of our PWFO marketing activities.
Plan and execute (hands on) lead nurturing campaigns across the full marketing spectrum in support of the story we want to get across. Including, but not limited to:
- Content marketing
- Email marketing
- Organic LinkedIn
- Paid social media
- Sponsorship of key industry
- Event management
- Webinar management
- Safeguard and monitor that the tasks related to the PWFO marketing activities are picked up within the wider Group Marketing team through our project management and workflow system (Wrike).
- Work with external providers and associations
- Measure, analyse and track campaign component results and adjust where required.
- Develop close relationships with sales, communicate deliverables and results, increasing the campaign awareness as well as your personal profile and visibility.
- Work as a team across borders, functions, practises, and cultures.
Key Requirements
- Understanding of Inbound marketing
- You are organised and a good communicator.
- Excellent communication skills in English (additional languages is a plus).
- Between 3-5 years relevant marketing work experience in a B2B services industry
- Knowledge of services for HNWI and Family Offices, is a plus
- Experience in campaign management across the full marketing spectrum is required.
- Good organisational skills and the ability to prioritise a varied and demanding workload.
- Strong problem-solving skills.
- High levels of personal motivation and can work both autonomously and collaboratively.
- Ability to build relationships with senior stakeholders across the company.
- Able to deal with different cultural backgrounds.
- Proficiency in MS Word, Excel, PowerPoint, Outlook, and Teams.
- Familiarity with CRM systems (Microsoft Dynamics 360 is a plus)
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About the job
Our Regional Delivery Centres (RDCs) form part of our overall client delivery model and are a key part of our operating model strategy. Our RDC in South Africa provides resources to support delivery teams in various TMF offices across the world as well as centralised services to selected global Clients and TMF Group Functions.
Regional Delivery Center (RDC) HR Manager will be responsible for managing the employee life cycle of 250+ employees, with the ambition to grow (manage administration, support recruitment execution, onboard employees, compensation and benefits, training, manage exit procedures, organization development, employee relations programs, as well as supervising pay-roll correctness) as well as support the management (local and remote) in delivering RDC strategy and objectives.
The role holder will be responsible for the quality of the HR services to the business and employees, ensuring HR process standardization and will work very closely with the Management Team and HR function with key HR data and analytics to support decision-making.
Key Responsibilities
- Support implementation of agreed workforce action plan for RDC;
- Manage and execute organizational change
- Provide business performance management support within an international matrix context;
- Facilitate people management decision-making and execution;
- Facilitate turnover reduction plans and run the departure view survey;
- Design and develop HR related policies, procedures and best practices to support innovative, problem-solving culture in line with the Group and Local governance.
- Localize global governance documents including employee handbooks, HR related policies and procedures.
- Ensure timely and quality data input, strong compliance to all data reporting, and manage HR analytics, including reporting to local and corporate authorities.
- Be in line with local labour law regulations, take care of local HR documentation compliance, with internal policies and standards.
- Support recruitment execution, define the job description, obtain hiring and compensation approvals;
- Support the selection process of job vacancies and arrange contracts for the successful candidate;
- Working with the TMF internal Business Academy on developing training and extend education offerings for employees to build skills necessary to grow their careers within TMF;
- Implement RDC career paths, individual development plans and training programs.
- Manage staff mobility and office transfer requests;
- Manage staff onboarding through the HR team: prepare for arrival, induction, and probation assessment;
- Enable first-line managers to drive the performance management cycle: set objectives, ensure personal development plans, manage the mid-year and year-end review;
- Ensure that competencies and performance reviews are conducted by line managers according to internal standards
- Advice and enable first-line managers to address underperformance through performance improvement plans;
- Manage Group and local benefits schemes with the support and guidance of the regional reward manager;
- Manage voluntary exits: resignations, retirement.
- Analyse Exit interviews data and proposes actions to reduce employee turnover;
- Provide operational support to all HR projects across the organization and contribute to other ad hoc projects as required.
- Lead a team of HR Specialists to ensure the team meets its objectives.
Your Profile
- Minimum 8 years of professional experience in HR functions, preferably at least 3 are from BPO/SSC (business services area);
- Experience in HR Generalist and HR Business Partner roles;
- Extensive experience in HR advice and counsel to senior business management.
- Experience in driving changes and conducting big HR change projects
- Clear understanding of HR-related regulations and change management.
- Working knowledge of HR metrics, best practices and ability to utilize these in driving performance improvements.
- Proven track record in creation of processes and policies in organization
- Previous experience in talent management
- Have basic operational risk management awareness and actively advice and promotes a culture of risk awareness;
- Excellent verbal/written communication and interpersonal skills
- Self-starter with a proactive approach
- Fluency in English is mandatory
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About the role
This role will be an integral part of the Middle East & Africa market and will partner with business leaders, hiring managers and HR business partners to understand organisational and team structures. Through the proactive creation of talent pools of skilled professionals to support various divisions across TMF's business, the role will support the efficient and cost-effective delivery of recruitment operations, providing a high-quality recruitment experience for managers and candidates whilst specific vacancies are filled.
Key Responsibilities:
- Working closely with hiring managers to understand candidate profiles;
- Manage full cycle recruitment process, which includes sourcing, screening of CVs, conducting phone interviews, writing candidate’s reports, interview co-ordination and scheduling, offer management and negotiation, follow up candidates during and after process completion;
- Manage job postings on different platforms as well as applicants and workflow through ATS;
- Communicate on regular basis with stakeholders/Hiring Managers to update and report on recruitment status and market trends;
- Develop consultative relationships with Hiring Managers ensuring the recruiting needs within assigned area are met;
- Manage agencies and third-party vendors if necessary;
- Identifying potential candidates using intricate Boolean searches, user groups, professional and social networking, CV databases, candidate referrals, networking, web sourcing and the internal application tracking system;
- Build and grow strong talent pools of passive candidates who have relevant skills for the specific business unit whilst keeping up to date with market trends and analysis;
- Ensure accurate data integrity at all times via Applicant Tracking system;
- Ensuring cost effective recruitment strategies to attract and hire talent;
- Drive referral program for designated market;
- Drive employer branding TA activities;
Key Requirements
- Recognized bachelor’s degree with 3-5 years of progressive Talent Acquisition/ Recruitment experience preferably in financial industry;
- Full cycle recruitment experience within an agency and/or in house is preferable;
- Good industry knowledge with best recruitment practices;
- Ability to multi-task and work in an agile and fast paced environment
- Expert knowledge of recruitment, focusing on digital and social media resources, applicant tracking systems, and creative sourcing techniques;
- Must possess exceptional drive and motivation to achieve hiring goals;
- Excellent follow-up skills and ability to work independently;
- Have excellent interpersonal, communication and problem-solving skills;
- Attention to details while able to maintain a broad overview of things;
- Excellent spoken and written English.
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