HR Manager at TMF Group

About the job

Our Regional Delivery Centres (RDCs) form part of our overall client delivery model and are a key part of our operating model strategy.  Our RDC in South Africa provides resources to support delivery teams in various TMF offices across the world as well as centralised services to selected global Clients and TMF Group Functions.

Regional Delivery Center (RDC) HR Manager will be responsible for managing the employee life cycle of 250+ employees, with the ambition to grow (manage administration, support recruitment execution, onboard employees, compensation and benefits, training, manage exit procedures, organization development, employee relations programs, as well as supervising pay-roll correctness) as well as support the management (local and remote) in delivering RDC strategy and objectives.

The role holder will be responsible for the quality of the HR services to the business and employees, ensuring HR process standardization and will work very closely with the Management Team and HR function with key HR data and analytics to support decision-making.

Key Responsibilities 

• Support implementation of agreed workforce action plan for RDC;
• Manage and execute organizational change
• Provide business performance management support within an international matrix context;
• Facilitate people management decision-making and execution;
• Facilitate turnover reduction plans and run the departure view survey;
• Design and develop HR related policies, procedures and best practices to support innovative, problem-solving culture in line with the Group and Local governance.
• Localize global governance documents including employee handbooks, HR related policies and procedures.
• Ensure timely and quality data input, strong compliance to all data reporting, and manage HR analytics, including reporting to local and corporate authorities.
• Be in line with local labour law regulations, take care of local HR documentation compliance, with internal policies and standards.
• Support recruitment execution, define the job description, obtain hiring and compensation approvals;
• Support the selection process of job vacancies and arrange contracts for the successful candidate;
• Working with the TMF internal Business Academy on developing training and extend education offerings for employees to build skills necessary to grow their careers within TMF;
• Implement RDC career paths, individual development plans and training programs.
• Manage staff mobility and office transfer requests;
• Manage staff onboarding through the HR team: prepare for arrival, induction, and probation assessment;
• Enable first-line managers to drive the performance management cycle: set objectives, ensure personal development plans, manage the mid-year and year-end review;
• Ensure that competencies and performance reviews are conducted by line managers according to internal standards
• Advice and enable first-line managers to address underperformance through performance improvement plans;
• Manage Group and local benefits schemes with the support and guidance of the regional reward manager;
• Manage voluntary exits: resignations, retirement.
• Analyse Exit interviews data and proposes actions to reduce employee turnover;
• Provide operational support to all HR projects across the organization and contribute to other ad hoc projects as required.
• Lead a team of HR Specialists to ensure the team meets its objectives.

Your Profile

• Minimum 8 years of professional experience in HR functions, preferably at least 3 are from BPO/SSC (business services area);
• Experience in HR Generalist and HR Business Partner roles;
• Extensive experience in HR advice and counsel to senior business management.
• Experience in driving changes and conducting big HR change projects
• Clear understanding of HR-related regulations and change management.
• Working knowledge of HR metrics, best practices and ability to utilize these in driving performance improvements.
• Proven track record in creation of processes and policies in organization
• Previous experience in talent management
• Have basic operational risk management awareness and actively advice and promotes a culture of risk awareness;
• Excellent verbal/written communication and interpersonal skills
• Self-starter with a proactive approach
• Fluency in English is mandatory