Job Vacancies at Tracker Connect (Pty) Ltd

About the Job

Introduction

• The primary objective for appointing an administrator in the Contact Centre includes providing and recording information that is communicated to external partners and internal stakeholders, handle queries and escalations from internal and external stakeholders.
• The successful incumbent will handle queries and complaints in a competent, efficient, and professional manner in accordance with Tracker’s quality standards and values are resolved according to the relevant SOP.

Job description

Responsibilities

• Accuracy checks on contracts/data loaded.
• Action Policy/Customer cancellation request.
• Stats validators (Using reports/ voice recordings to validate stats)
• Evaluate adherence to company policies/procedures and statutory requirements.
• Identify missed retention/sales opportunities for training purposes.
• Administer leads daily.
• Completing all Consumer and Business Admin cancellations as and when received
• Compile and communicate productivity stats.
• Compile monthly report and send it for management’s review.
• Ensure that queries are resolved according to the relevant SOP.
• Provide proactive and innovative solutions to drive customer experience.
• Assist with any other tasks or duties assigned by the Supervisor as the need arise to ensure exceptional and efficient service.
• Achieve reporting deadline.

Minimum requirements

Required Experience & Qualifications

• Matric
• 1 year working experience.
• Proficient in Microsoft Office suite
• Strong understanding of customer service
• Sound Administrative, Analytical skills
• Deadline driven and adherence to schedule.
• Logical thinking
• Able to work independently.
• The ability to cope with a constant changing and pressurized environment.
• Must be self-motivated and a good team player.
• The ability to work in an environment where multi-skilling is required.

Required Competencies

• Professional
• Flexible
• Methodical attention to detail
• Enthusiastic and passionate about the job
• Judgment/Problem solving.
• Adaptability
• Integrity
• Interpersonal skills
• Excellent Communication Skills (verbal & written)
• Conflict Management

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About the Job

Introduction

• Tracker’s Sales department requires a representative to promote TRACKER to the Dealer industry and to meet sales and operational targets. The objective is to increase sales in the Dealer channel by selling Tracker solutions and providing a high level of visibility, sales training and sales support.
• TRACKER requires a dynamic, highly motivated, self-starter with an outgoing personality who can communicate confidently on all levels.

Job description

Key roles and responsibilities:

Will be based on a Dealer Floor and perform the below duties:

• Achieve sales targets regarding assigned projects.
• Sell Tracker solutions to clients (F2F / Telephonically).
• Do regular sales / process training with the dealer staff on all levels.
• Load and assist with scheduling duties of Dealer leads.
• Attend to point of sale material at Dealership and Service Centres.
• Responsible for Monitoring and Achieving, required conversion on Demo Accounts.
• Responsible for the Demo / Pre-Fit Dealer Accounts.
• Managing Demo/Pre-Fit and on-sell processes and procedures.
• Monthly Audits
• Facilitate growth of installations at Service Centres.
• Follow up service on existing and prospective clients.
• Client training and presentations.
• Area and market penetration.
• Query and account resolution.
• Provide client service to both existing and prospective clients.
• Administration of sales contracts.
• Complete weekly activity reports.
• Maintain set call rate.
• Assist with monthly stock takes at Service Centres.
• Attend to necessary administration.
• Attend occasional after hour functions.

Minimum requirements

Qualifications/Requirements and experience required:

• Based in the proximity of Somerset West
• Able to fluently speak Afrikaans and English.
• Matric and at least 1 year experience in a sales environment.
• Proficiency in MS-Office/Excel.
• Excellent sales and presentation skills.
• Excellent communication and organizational skills.
• Valid Driver’s License

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About the Job

Introduction

• Tracker has been South Africa’s leading vehicle tracking company since the 1990s. Tracker requires the services of sales agents in the Acquisitions Call Centre situated at the head office based in Johannesburg.

Job description

Responsibilities:

• The Acquisitions agent is responsible for sales and lead conversion targets
• Marketing of Tracker to both existing and new customers
• Scheduling fitments of Tracking units
• Follow up on outstanding leads and/or queries
• Handle inbound and make outbound calls according to campaigns
• Demonstrate excellent knowledge of product, service offerings and systems
• Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy
• Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance To Trackers quality standards and values
• Selling of value added services
• Provide constant feedback to intermediaries, management and other departments regarding status of leads
• Ensure quality benchmarks are achieved
• Manage time and workloads to ensure that deadlines and targets are met
• Align own behaviour with Trackers culture and values
• Ensure achievement of own performance requirements

Skills and Competencies:

• Selling skills (objection handling & negotiation)
• Customer centric
• Attention to detail
• Deadline and results driven
• Initiative
• Teamwork
• Judgment/Problem solving
• Tolerance for stress
• Interpersonal and communication skills
• Influencing

Minimum requirements

Job Requirements:

• Matric
• 1 year previous call centre experience in a sales environment is essential
• RE 5 is a requirement, 120 FAIS credits advantageous
• MS Office knowledge (Basic or Intermediate Excel)

Benefits:

• Medical Aid & Provident Fund

Please Note: If you have not heard from us within 4 weeks, consider your application unsuccessful.

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About the Job

Introduction

• Tracker requires the services of an Installation Technician in the Technical Department. This department is responsible for effective installations of sophisticated electronic equipment into vehicles. This position requires the candidates to support the existing organization of work and staff within the department as well as the different departments and branches within TRACKER. Attention to detail and meticulousness is an inherent requirement of the job. The candidates must be customer service driven and be able to work independently. The candidate must be well presented.

Job description

Key roles and responsibilities:

• Perform installations of sophisticated electronic units into various vehicle types including trucks and plant machinery.
• Perform the installations as per the set standard of quality.
• Perform the installations at a site convenient to the customer.
• Communicate with the customers regarding the installation process in a professional and courteous manner at all times.
• Complete all relevant documentation associated with the installation.
• Provide customer service in accordance with a set standard.
• Be responsible to determine and request additional stock in advance avoiding unnecessary delays.
• Perform your duties in a cost effective manner.

Minimum requirements

Skills, Experience & Education

• National Technical Certificate in Automotive Electronics/Motor Mechanic.
• Matric will be advantageous
• Minimum 4 years experience as an auto electrician or motor mechanic
• Minimum 4 years tracking installations experience
• The candidate must possess good communication and administrative skills.
• Possess good fault finding skills and techniques.
• Possess the necessary skills to deliver service excellence.
• Be prepared to travel.
• Computer literacy will be advantageous (MS Office)
• Valid driver’s license.