Job Vacancies at Tsebo Solution

Duties & Responsibilities    

• Financial Oversight - Manage  Project financial aspects, including budgeting, profitability analysis, and cost-saving measures.
• Sales Support - Assist in preparing bids, proposals, and forecasts in Electronic Security Solutions .
• Organizational Development - Focus on talent identification, succession planning, and maintaining a motivated workforce.
• Relationship Building - Foster strong networks and manage client engagements effectively and as per Service Level Agreements.
• Recovery Plan Development - Strategize and execute recovery plans for at-risk or non-performing contracts.
• Fleet Management - Oversee the leasing and management of our fleet for various projects .
• Supplier and Subcontractor Oversight - Vet and monitor service levels.
• Adherence to Quality, Environmental, and Health & Safety Standards - Ensure compliance with ISO 9001, 14001 & 45001 standards.

Skills and Competencies    

• Strong reporting, risk assessment capabilities, 
• Attitude: Detail-oriented, assertive, possesses strong business acumen, negotiation skills,
• Sound commercial acumen
• Project Management
• Occupational Health and Safety Act
• Project budgeting and reporting
• Problem solving and good analytical skills
• Co-ordination skills
• Inter personal skills
• Stakeholder manangement 
• Time management skills
• Good Communication and relationship building 
• Ability to work under pressure
• Ability to train and transfer skills and knowledge
• Results driven: ability to achieve objectives and targets 

Qualifications    

• Minimum Education: Grade 12, PSIRA Grade A Qualification, Diploma or Degree in a technical field, and a Code 8 Drivers License.
• Experience: At least 10 years in the technology security domain, with 5 of those Managing key projects
• Willingness to travel.

go to method of application »

Duties & Responsibilities;   

• Answer Calls
• Answer all helpdesk related calls within 20 seconds.
• Log Calls
• Log calls accurately on the system.
• Log caller details.
• Log fault details.
• Log location details.
• Categorise calls.
• Prioritise calls.
• Assign calls.
• Note all relevant details and comments.
• Close calls when required.
• Monitor calls as per SLA.

Caller Response and Follow-Up

• Respond to callers within the defined response time.
• Provide feedback on job progress.

Caller Interaction:

• Answer and respond to all calls in a polite and friendly manner.
• Respond to difficult callers with respect and diplomacy.
• Escalate difficult callers to the relevant Manager when necessary.

Reports

• Generate reports as requested by Management

Customer Focus:

• Work with teams to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value
• Interact with clients telephonically to provide and process information in response to inquiries, concerns and requests about products and services
• Keep up to date with business objectives within the environment
• Provide advice on general changes and compliance within the workplace management framework when required
• Work with processes and procedures in such a way that operational efficiencies and performance are enhanced
• Attend to and resolve all customer queries timeously or escalate when necessary
• Follow up and follow through on all queries timeously
• Manage conflict

Reporting:

• Prepare all weekly/monthly reporting within set timeframes for submission to your manager
• Update and maintain all relevant records
• Compile and prepare stats as and when required by your manager 

Code of Conduct:

• Undertake such other responsibilities as directed by Management that will drive sustainability.
• Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken.
• Take responsibility for one’s own performance.
• Promote TFS’s & Hwawei’s image and corporate citizenry through deliberate and co-ordinated activities.
• Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position.
• Ensure TFS ethical values are adhered to.

Skills and Competencies;  

• MS Office Suite
• Knowledge of equipment, materials and suppliers used in facilities management.
• Excellent client rapport
• Excellent listening skills
• Excellent writing skills (spelling and grammar)
• Ability to accurately translate a verbal conversation into writing
• Ability to deal with irate customers
• Good time Management
• Proficiency in English; knowledge of additional languages is a plus
• Preferably an understanding of the FM environment but not a requirement
• Attend to Phone Calls and Emails
• Logging client requests
• Logging Security and ATM requests
• Generation work orders
• Dispatch work orders to Correct Supplier
• Handle and resolve queries timeously
• Raise special requests for purchase orders
• Offer “one stop shop” experience to the client

Qualifications;

• Grade 12 (non-negotiable) 
• Computer literacy
• Mandarin and Cantonese speaking advantageous
• Minimum 3 years' experience as a Receptionist in hospitality environment 
• 2-3 years frontline hotel/ customer service experience 
• 2-3 Call center experience

go to method of application »

• Duties & Responsibilities
• Delivered Infrastructure Preventative Maintenance Plans
• Compile an Infrastructure preventative maintenance plan for the 12 month period for the business unit
• Benchmark Infrastructure facilities, fittings and systems with leading development trends and make recommendations for the improvement of current processes and standards
• Identify and investigate new development, environmental and energy-saving opportunities for the property
• Direct risk analyses i.t.o impact on short term profit margins vs. long term sustainability
• Communicate with all relevant Stakeholders internally at a unit and Group level and externally
• Conduct daily building and grounds walkabouts to inspect and audit building Infrastructure and address any risk areas
• Manage and facilitate Infrastructure maintenance and upgrades according to 5-year plan
• Manage Infrastructure maintenance and repairs in line with 3-; 6- and 12 month preventative maintenance plan
• Establish and enforce testing programs; schedule repairs; coordinate shut-downs and installations

Maintained Infrastructure:

• Co-ordinate Infrastructure maintenance and repair resources and team
• Organize and schedule work according to work orders; including estimating work-hour requirements; to make sure that all systems are in excellent working condition
• Source contractors for building infrastructure work relating to refurbishments and ensure work is completed to standard and within the budget
• Investigate, diagnose and resolve any escalated issues, risk areas and building Infrastructure repairs
• Conduct quality assurance on building infrastructure work and repairs
• Support the team with troubleshooting and resolution of queries relating to Infrastructure work
• Conduct business continuity planning
• Manage staff appearance and floor appearance/ functioning of equipment and systems
• Store and control Infrastructure assets; technical stock and parts orders and stock control
• Update site plan layout thus ensuring building capacity planning & monitoring

 Infrastructure Project Plans & Implementation

• Define the scope and resources required to complete the project in collaboration with senior management
• Plans Infrastructure projects by determining specifications; and measures upon which the project will be evaluated at its completion

Select contractors;

• Establish installation schedules; and plan shut-downs and installations;
• Integrate new or changes requirements with architectural and mechanical designs; verifying code requirements; updating cost estimates.
• Establish and maintain a formal, approved integrated project plan to guide project execution and control throughout the life of the project.
• Prepare and execute a quality management plan that describes the programme and project quality approach and how it will be implemented.
• Manage the execution of a project by making key decisions, exercising overall control, assigning and co-ordinating resources, and authorise and accept work delivery
• Completes Infrastructure projects by supervising installations; resolving design issues.
• Prepare for reviews to report on the progress of the programme
• Document and secure all project information

Infrastructure Compliance Standards & Governance;

• Oversee the development and updating of policies and procedures for around building, plumbing, painting and carpentry.
• Oversee the development, communication and auditing of maintenance and engineering standards and processes for the business unit on a regular basis
• Align practices with new legislative compliance around health, hygiene, safety and the environment
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any financial risk to the business.
• Conduct weekly walkabouts of all front of house and back of house areas to monitor compliance
• Drive a waste management culture and ensure all staff are trained.
• Work with internal stakeholders to identify risk areas and address

 Skills and Competencies    

• Project management
• Procurement and negotiation skills
• Building maintenance and repair methods
• Technical Management,
• Read and interpret building plans and specifications,
• Draw plans and write specifications /cost estimates for building repair and minor construction work
• Working experience of health & safety management and legislation
• Environmental management systems and legislation
• Budget Management
• Proficiency in MS Office, IFS & Pragma

Qualifications:    

• 4-Year Degree / National Diploma in Building Management
• Apprenticeship in engineering with 5 years practical experience
• Preferably registered with the SAFMA / other accredited facilities / engineering bodies
• Minimum of 5 years’ experience in an Infrastructure / facilities management position, maintaining and repairing emergency power backup systems, and all electrical and mechanical production equipment
• Project management experience
• Experience in managing contractors / suppliers
• Requires specialised theoretical knowledge and processes relating to Infrastructure maintenance practices, processes and regulations
• Medium term planning 12 months involves conducting the planning of activities to support new business targets and growth
• Organise, plan and prioritise tasks for self and team to ensure that work gets done profitably and efficiently;
• Effective scheduling to ensure that team is adequately resourced to achieve targets/meet job requirements.
• Interact with stakeholders and team - influencing, motivating and encouraging specific behaviour

go to method of application »

Duties & Responsibilities    

• Maintained Mechanical Systems & Equipment (Planned & Preventative Maintenance)
• Establish mechanical equipment performance to prevent breakdowns
• Completes job cards in consultation with the maintenance services (planning) office for scheduled jobs
• Responsible for time management of jobs scheduled each day.
• Prepare necessary tools and PPE for the day ahead.
• Respond to requests relating to fitting equipment and systems installations, repairs and upgrades in line with scheduled repairs and preventative maintenance plans.
• Conduct investigations to diagnose system or equipment faults, locate the source of the problem, and make use of appropriate tools and materials to repair issue.
• Assemble and secure mechanical parts, tubes, fittings, and related equipment, according to specifications, by welding, brazing, cementing, soldering, and threading joints.
• Attach pipes to walls, structures and fixtures, such as radiators or tanks, using brackets, clamps, tools or welding equipment.
• Inspect, examine, and test installed systems and equipment, using pressure gauge, hydrostatic testing, observation, or other methods.
• Lay out and read mechanical schematics.
• Plan mechanical system layout, installation, or repair according to specifications.
• Select parts and various types and related materials, such as supports, hangers, and hydraulic cylinders, according to specifications
• Cut and bore holes in structures, such as bulkheads, decks, walls, and mains, prior to pipe installation, using hand and power tools.
• Modify, clean, and maintain mechanical systems, units, fittings, and related machines and equipment, following specifications and using hand and power tools.
• Remove and replace worn components.
• Use specialized techniques, equipment or materials such as welding of pipes or working with special piping.
• Audit supplies, machinery and systems and address any risk areas and check compatibility and safety of the components
• Keep management up to date and feedback on status and challenges with regards repairs and installations
• Close out of job cards.

Resolution of Breakdowns:

• Attends to all mechanical plant breakdowns
• Establish the root-cause of the equipment breakdown (missed planned maintenance vs human interference) using problem-solving techniques like 5-why’s, RCA, decision-trees, etc.
• In the event of mechanical modifications, follows defined procedures in updating relevant documentation and equipment records
• Proactively escalates equipment problems to ensure minimal time stoppages
• Maintains IPS standards on the respective lines
• Clearly demarcates workstation in accordance with procedures in the event of major work to minimise disruptions and possible injuries as a result of people traffic and area being used as thoroughfare.
• Completes documentation of work done and close out on ad hoc call outs
• Updates parts/spares records in conjunction with the stores (OEM, machined and generic spares/parts)
• Monitors equipment performance after attending to and fixing problems.

Mechanical Compliance:

• Inspect and test different fitting and welding systems and equipment to ensure compliance with safety regulations
• Inspect work sites for obstructions and to ensure that holes will not cause structural weakness.
• Store and secure parts and tools needed in line with regulations and SOPs
• Maintain Personal Protective Equipment in line with specifications and regulations
• Keep up to date with latest trade knowledge and skills in line with updated equipment and systems; as well as regulations around fitting and welding requirements
• Keep up to date with policies and procedures for installing, maintaining and repairing fitting and welding equipment or machinery; as well as revised testing or installation procedures, and align practices.
• Keep up to date with the handling of various tools including saws, screwdrivers, pliers and knives, as well as the use of power tools, test meters, pipe threaders and conduit benders
• Complete documentation relating to work done for future reference in the event of failures

Skills and Competencies    

• Knowledge required involves the practical application of work procedures and processes
• Planning is generally on a short-term basis (within 3 months) and within regular activity cycles.
• Communicates, co-ordinates and interacts with others in the value chain to ensure plumbing repairs, installations and upgrades are resolved
• Time Management Skills
• Supplier/Sub-Contractor management
• Experience with technical systems required
• Excellent skills with common hand and power tools
• Familiarity with building layouts and infrastructures
• Hospitality and customer centric focus
• Working knowledge of health & safety management and legislation
• Motivating others / gaining co-operation
• Attention to detail and quality
• Building Positive Working Relationships
• Customer Centricity & Stakeholder focus
• Drive for Results

Qualifications    

• N3 Mechanical Engineering Qualification and apprenticeship
• Trade Test as a Fitter 
• Minimum of 3 years’ experience as a fitter / welder, including fitting, pumps, hydraulics, pneumatics, HVAC, pipe repairs, reservoirs, lake pumps, rigging and motor repairs and bearing replacement
• Supervisory experience is an advantage
• Organise, plan and prioritise tasks for self and team to ensure that work gets done profitably and efficiently
• Interact with stakeholders and team - influencing, motivating and encouraging specific behaviour

go to method of application »

Duties & Responsibilities    

• To ensure that all stocks are kept under optimum conditions.
• To ensure that all mise-en-place is always freshly prepared and on time.
• To ensure that all dishes are being prepared to the correct recipe and to the correct quantity.
• To ensure that all dishes reach the hot plate correctly garnished the correct portion and size, presented on the prescribed serving dish in the prescribed manner.
• To ensure that his section is being kept clean and tidy at all times.
• To ensure that junior cooks and trainees receive the right training and optimum guidance.
• To ensure that any anticipated shortages are communicated promptly to the sous chef or head chef.
• To ensure that no horseplay is allowed in his section and that all staff under his control are treated fairly and with courtesy.
• To deputise in the sous chef's absence and take charge of the kitchen when directed to do so.
• To attend training courses and seminars as and when required.
• To strive to study management subjects in preparation for future advancement

Skills and Competencies    

• Must be able to communicate clearly with managers, kitchen and dining room personnel.
• Be able to reach, bend, stoop and frequently lift up to 20kg.
• Be able to work in a standing position for long periods of time (up to 9 hours).

Qualifications;    

• A minimum of 2 years of experience in kitchen preparation and cooking.
• Relevant tertiary qualification and Associate Culinary Degree / or recognized in service training.
• At least 6 months experience in a similar capacity.
   

go to method of application »

Duties & Responsibilities;    

• Develop security procedure to support the security strategy
• Assess security risks and ensure that proportionate measures are in place to protect visitors, staff, buildings, collections, assets and reputation
• Ensure that each layer of security is audited and maintained to an appropriate level
• Encourage a security compliance culture Operational delivery and communication of security policy
• Schedule employees according contract requirements
• Ensure that the security team provides guidance and assurance to staff and develops a reputation for operational excellence
• Ensure that operational security decisions are correctly recorded and stored, with due regard to sensitivity and information security
• Review site Emergency response Implement disaster preparedness strategy
• Prepare business continuity plan Ensure optimal workforce planning
• Deploy qualified security officers in accordance with contract requirements
• Establish a duty team to lead on operational security issues, direct assets and resources to prevent and respond to incident
• Manage the resources of the team in accordance with policy and guidance Ensure effective (front-line) management of contracts
• Ensure that contracts for security services and systems are efficiently and effectively managed on a day-to-day basis
• Ensure that weaknesses and breaches are reported upwards
• Recommend changes to the contracts and delivery of services to provide modern innovative services supporting the business’ targets and objectives
• Hold regular meetings with the service providers and ensure that reports are prepared to assist the Security Director during contract review meetings, Quality,

Environmental and Health & Safety Standards

• Adhere to the Thorburn Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies and Procedures as applicable to this position Ad Hoc
• Any reasonable action requested by management

Skills and Competencies   

• South African security legislation
• Security Operational Processes
• Health and Safety legislation
• Working knowledge of MS Office 
• English literate proficient (verbal & written communication)
• Organization & leadership
• Conflict Management
• Dispute resolution
• Safety risk management 
• Excellence communication and service oriented skills

Qualifications;  

• Grade 12 or an Equivalent Qualification
• Risk Management Diploma
• PSIRA Grade A Certificate
• Valid National Key Point Certificate 
• Samtrec Certificate would be an advantage 
• Experience in conducting investigations 
• Valid Driver's license