Job Vacancies at Wilderness

Detailed Responsibilities

• Create seamless service delivery through regular correspondence with guests during their stay. Delighting them with high attention while focusing on the intricacies of the guest's journey.
• Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently.
• Deal promptly, efficiently, and pleasantly with any queries and resolve guest queries.
• Operating according to and in compliance with Wilderness standards of operations, company policies and procedures and code of conduct.
• Offer highly personalised guest touch-points which generate significant real and perceived value through strong relationships with trade partners.
• Have extensive knowledge of all regions we package, attending all training sessions and site inspections where necessary.
• Analyse guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel.

CANDIDATE PROFILE

Qualification:

• Matric certificate – with maths (minimum standard grade or above).  
• Tertiary certificate in Travel & Tourism/hospitality.

Experience:                  

• Min 5 years’ experience at a Senior level in Reservations.   
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.  
• Computer Literate (Microsoft Office, email, Internet).
• Proven English literacy.   
• Working knowledge of TourPlan and WISH or similar booking/operating system. 
• General destination knowledge on Southern & East Africa.   
• Personal and work travel experience in Southern and East Africa.  
• Problem solver and good with guest interaction.
• Excellent attention to detail.

Skills:               

• Excellent communication skills both written and oral, in English.   
• Foreign language skills advantageous   
• Ability to multitask and ensure good time-management  
• Extremely proactive with an outgoing, charismatic, and approachable character.  

Personal Abilities:

• Creative, organized, and excellent communication skills.
• Ability to work under pressure without compromising accuracy.
• Ability to pace oneself and prioritise demands.
• Team worker and ability to interface with various departments.
• Good, follow-up skills.
• A consistent approach to quality of output, service, and result orientated.

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Primary Purpose

Wilderness is looking for a talented Mid Weight Art Director to join our ever-growing creative team. You’re a highly motivated creative thinker committed to developing inspiring work and who has a genuine interest in bringing our brand stories to life. You’ll need the ability to mix commercial driven thinking with craft and creative flair. We want a new team player to join our business on the back of an exciting brand refresh launched in November 2022. In this role you will be tasked with creating engaging sales focused concepts and design through inspiring creative campaigns with a keen eye on storytelling. You have a desire to explore new ways to engage with our audiences and have a deep passion for combining creativity with interest and insights. You thrive on collaboration and will work across our four marketing departments: Creative; Consumer & Digital; Trade & Partnerships, and PR & Comms.

In addition to conceptualising sales driven campaigns, crafting design for digital content, print media, and marketing for a wide variety of users and user needs, you will be responsible for brainstorming creative concepts; developing original campaign and design solutions, helping define how we creatively talk about our offering and initiatives in the world of travel and luxury.

We’re looking for a fresh creative thinker who is excited about both offline and online experiences, and who understands how to use both traditional and digital platforms to hit campaign and business objectives.

Responsibilities

• Develop inspiring and engaging campaigns and design across various print briefs.
• Support your team and stakeholders through collaboration.
• Campaign thinking and storytelling through design and marketing campaigns.
• Design & Art Direct across various marketing channels to ensure adherence to brand standards and design guidelines.
• Drive brand consistency across all company communications.
• Collaborate with senior internal stakeholders where required.

Candidate profile

Experience & Qualification:

• Degree level qualification from an Advertising Art/Design college/varsity
• 3 - 5 years’ experience in advertising and design.
• Good knowledge of the print and production process.
• A passion for digital experience design and digital channels.
• Exposure to a range of different marketing channels, both offline and online.

Skills: 

• Strong interpersonal, presentation and communication skills necessary to present your solutions and to build trust and respect with the team.
• Excellent eye for detail and ambition for always focusing on quality of your work.
• Proven ability to demonstrate brand voice and adherence to guidelines.

Capabilities: 

• Conceptual and innovative thinking.
• Strong interpersonal skills.
• Maturity and confidence to work with an array of stakeholders.
• Ability to work under pressure and meet deadlines.
• Strong eye for detail and passionate about ensuring only the best work leaves the door.
• Ability to nurture and grow the team's skill set and inspire talent to join and grow with the company.
• A passion for current (digital, social media and print) trends coupled with a deep understanding of the full guest/consumer experience.
• Open to feedback with confidence required to know how and when to defend design choices.
• Demonstrate ability to work independently when necessary and meet deadlines.
• ​​Organised, methodical, systems-based, and good time management skills.

Interests: 

• A passion for travel, wildlife and a commitment to sustainability and conservation
• A love for advertising and design in a modern world.

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PRIMARY PURPOSE

To fill a full operations role in the booking process, firstly as a support to the Travel Designers but being the first line in relationships with suppliers and administration of the entire backend of each booking made by the journey designers. To secure the booking with all services providers including travel designers accurately, efficiently, timeously and with zero errors

*This position can be based in either Johannesburg or Cape Town.

Detailed Responsibilities

• Develop Stakeholder relationships with Travel Designers, external Suppliers and Internal Sales Teams.
• Keep all booking information updated in the system ensuring Customer Relationship Management (CRM) is continually up to date.
• Contact suppliers in writing to confirm or cancel relevant services giving them all special requirements
• Escalate complaints that could negatively affect long-term relationships, to relevant Managers  
• Attend all Wilderness and Associated Product training

CANDIDATE PROFILE

Qualification:-

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality.

Experience:-                     

• 4-5 years’ experience at a Senior level.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, Email, Teams, Internet browsers)
• Proven English literacy.
• Working knowledge of TourPlan and WISH or similar booking/operating system. Excellent product and geographic knowledge on Southern & East Africa.
• General product knowledge on Southern and East Africa.
• Personal or educational travel experience advantageous

Skills:-                 

• Excellent communication skills in English, both written and oral
• Excellent attention to detail and accuracy in data capturing.
• Foreign language skills advantageous.

Personal Abilities:-

• Team worker, service and result oriented
• Precise, organised and good communication skills
• Ability to work under pressure without compromising accuracy.
• Ability to pace oneself and prioritise demands.
• Team worker and ability to interface with various departments.
• Good follow up skills.
• Consistent approach to quality and output.
• Good administrator and professional in all dealings.
• Dedicated to customer satisfaction and wanting to “go the extra mile”.
• Self-starter with high energy levels.

go to method of application »

PRIMARY PURPOSE

To generate and grow sales whilst maintaining required GP%, great relationships and high-level customer service by offering world-class itineraries to exceed guests' expectations.

To secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent knowledge and good geographical understanding of all Southern and East African destinations as well as day-to-day regional logistics.

*This position can be based in either Johannesburg or Cape Town.

Detailed Responsibilities:

Develop relationships with Agents:

• Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
• Continuous communication and excellent service delivery to agents at all times.
• Build relationships with agents based on trust and support, knowing their business trends and guests needs.

General:

• Keep Agents’ booking information updated in the ARM (likes/dislikes – booking habits etc.) 
• Keep updated with all Wilderness and 3rd party product (AP), as well as technology updates.
• Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximising camp operations role to create those life-changing journeys for guests.

Quoting bookings – Design, develop and plan guests’ journeys:

• Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both WS and the agent ensuring relevant information is obtained from the ARM prior to quoting.
• Stipulate and utilize applicable specials in the WW and make appropriate notes as required as per AP’s systems and procedures.
• Understand the agents/guests needs in each booking. Design itineraries around company guidelines and product knowledge e.g. area, variety, product status and service consistency in accommodation standard, distances travelled and time saving aspects.
• Follow up on all outstanding provisional bookings with the agents, consistently understanding the yield implication of provisional space held.
• Measure sales and GP% per agent in conjunction with Sales, identifying variations and maintaining good GP’s per booking.

Confirmed Bookings in accordance with company procedures:

• Create the automated deposit invoice including all services that are confirmed and need to be delivered in accordance to the agents agreed T&Cs, ensure bookings are not exposed on the TFS reports.
• Ensure that the deposit requirements in the WW match what the AP advises on the quote to mitigate exposure risk in each booking.
• Process any additional changes/updates after confirmation to the itinerary.
• All required travel information to be obtained from the Agent and sent to the Operations Specialist e.g. bed configuration, dietaries, ages of children, group dynamics and any other additional information from the agent.
• Review guest travel docs completed in conjunction with the operations team support and ensure details are correct prior to sending out to the agent.

CANDIDATE PROFILE

Qualification:

• Matric certificate – with math's (minimum standard grade or above) 
• Tertiary certificate in Travel & Tourism/hospitality. 

Experience:                     

• 4-5 years’ experience at a senior level.
• Computer Literate (Microsoft Office, email, Internet).
• Proven English literacy.
• Working knowledge of TourPlan and WISH or similar booking/operating system. 
• Great product knowledge on Southern & East Africa.
• Excellent attention to detail.

Skills:               

• Excellent communication skills both written and oral, in English.
• Foreign European language skills advantageous.

Personal Abilities:

• Creative, organized and good communication skills.
• Ability to work under pressure without compromising accuracy.
• Ability to pace oneself and prioritise demands.
• Team worker and ability to interface with various departments.
• Consistent approach to quality of output, service and result orientated.