Jobs at Absa

Job Summary

• Work as part of a DevOps team, leverage specialist analysis & testing tools, frameworks, techniques and practices to elicit, define and organize business requirements. Translate & document business requirements into user stories  & specifications (Full Stack, Cross System) detailing integration points, business & associated risk / opportunities to be realised. And following this analysis, work collaboratively within squads during design & delivery activity including assuming responsibility for manual application testing processes, frameworks & outcomes

Job Description

Analysis (including Business Case)

•  Proactively build relationships, apply analytical techniques to elicit and validate business (product & service) needs ahead of demand
•  Implement routines to get to know / become an expert in various business processes (e.g. spend time in business & with users)
•  Translate elicited needs and knowledge acquired into user story format that is immediately usable for DevOps teams (right languaging, format for building & testing)
•  Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions
•  Work collaboratively with Tribe Leads (Technical Product / Service Owners) to build a roadmap & vision for the products and services (including detailed analysis requirements & solution scope)
•  Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features
•  Define testing requirements (pass or fail test cases)
•  Support the development of detailed business cases (including defining solution characteristics, effort estimations etc.)

Solution Design (within DevOps Context)

•  Translate business requirements into detailed systems requirements. Detailed system requirements must include all capabilities, interfaces and functionalities within and across technologies.
•  Build detailed user stories to be leveraged for system requirements design (modular)
•  Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration .
•  Facilitate processes to ensure integrated requirements are socialized, understood & approved across the broad range of stakeholders to be impacted (this includes various processes e.g. risk / governance forums, change council, scrum meetings / DevOps team capability building, solution design sessions etc.)
•  Understand & leverage knowledge on the organisations technical landscape, environment and broader architecture to define integration points across tech stacks for various requirements
•  Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements development & roadmap (what should happen when)
•  Continuously improve system requirements mapping (e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams)
•  Work as part of the embedded DevOps team throughout the design process to review solution design (features and functionality)
•  Facilitate resolution during development & testing phases for any change requirements

Solution Delivery & Testing (manual)

•  Define the manual testing strategy & test cases for various solutions (where it makes sense to do so)
•  Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to automation testing teams)
•  Develop manual testing frameworks and patterns for the solution
•  Lead the manual testing process for various solutions (e.g. execute test cases, analyse results)
•  Provide real time feedback to the DevOps teams on change requirements identified throughout the testing process
•  Review & monitor system stability, resilience etc. throughout the testing process (e.g. integration) & in production
•  Define & monitor overall backlog planning for effective solution delivery
•  Provide Developer & User support during user acceptance testing

People

•  Provide coaching & mentoring across the DevOps team as well as to developing analysts across the estate
•  Conduct peer reviews & problem solving within and across the broader team

Education

• Bachelor's Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• To provide support to the CPF Credit function, through the management of credit systems, the accuracy and completeness of data captured for credit reporting, and the day to day admin associated with credit systems.

Job Description

• Assist credit analysts / sanctioners to capture all relevant information on the respective systems per credit approvals including SPEAR, ACM / CAP, Due Diligence and Workflow.
• Assist credit analysts / sanctioners to capture relevant financial information in order to rate a specific client via SPEAR.
• Assist credit analysts / sanctioners to correctly map exposures within relevant systems.
• Assist Data Owners and Data Stewards in resolving data inaccuracies.

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• The main focus of this role is to build & maintain professional business relationships across a portfolio of clients by driving challenging sales and income targets, proactively acquiring new clients, solutioning existing clients with cross sell, campaigns and product utilisation and proactively managing and improving customer satisfaction and risk and compliance.

Job Description

• The main focus of this role is to build & maintain professional business relationships across a portfolio of clients by driving challenging sales and income targets, proactively acquiring new clients, solutioning existing clients with cross sell, campaigns and product utilisation and proactively managing and improving customer satisfaction and risk and compliance.

Key Accountabilities:

• Income Growth and Financial Targets
• Driving income and sales targets by cross selling, upselling and acquiring new prospective clients
• Ensure dedicated relationships are maintained and grown by being the single point of entry via appointment based customer interaction as well as On-Site visitation.
• Create and maintain an annual client interaction management plan by planning on theClient management Program (CMP).
• Ensure the long term sustainability of the portfolio by establishing relationships with new clients and solution-based up-selling to existing clients.
• Create a pipeline of new business by working on leads generation initiatives with Retail, existing client base and within the Business growth section of RB.
• Make effective use of the client planning and solutioning tools (Sales tools) for the top 30% of the portfolio to ensure in-depth understanding of client needs, in order to provide clients with the best possible solutions.
• Achieve new business and up-selling sales targets by pro-actively driving cross functional teams (including but not limited to Sector and Product specialists) to find client-centric solutions which must be formalised in strategic proposals and presented to clients in accordance to the distinct Client Value Proposition (CVP) for Enterprise Accounts. Achieve customer satisfaction targets within the assigned portfolio by improving customer satisfaction standards by providing solutions such as Notify Me, E-Pin, Business Advantage, etc.
• Develop and demonstrate a deep understanding of the regional market trends and business lifecycle challenges.
• Track and monitor the financial performance of the portfolio by utilising the scorecard and Customer Management Portal (CMP).
• Use Magic Matrix as a guiding tool to ensure cross selling and up selling happens in the portfolio to grow the book.
• Apply risk-based pricing for all new sales and pricing reviews in line with standard pricing and fee structures/guidelines and applications. Negotiated pricing by exception ,based on existing concession model.
• Operate and position RB Enterprise Banking in a dynamic and highly competitive market place by interacting with all relevant stakeholders and driving key initiatives to secure customer retention and growth.
• Achieve sales targets relevant to the strategic initiatives and drivers of the Enterprise Business accounts segment.
• Focus on customer graduation to more customer focused and appropriate value proposition, upgrading the customer to the RB Business/Commercial cost to serve value proposition.

Internal and Client Relationship Management

• Actively drive acquisition initiatives through pro-active re-engagement processes supported by Enterprise Banking campaign initiatives.
• Conduct regular client visits in accordance with the Enterprise Business Value Proposition and initiate changes to RB Product by providing input into product development to better service the customers.
• Own the primary relationship with the client by being the only point of entry to the client and ensure the portfolio is serviced appropriately.
• Pro-actively educate the customers of the new operating model and value proposition that RB offer.
• Make use of middle and back-office support networks to ensure effective on-boarding and complete end-to-end service delivery.
• Maintain overall ownership for servicing the client on operational matters by driving relevant internal support networks such as the Business Support Centre.
• Take ownership of client complaints that originate from the RE's area of responsibility and accountability and log on to the Client Compliment and Complaints system as per the prescribed policy and procedure guidelines. This will allow business to track actions to improve on service levels. Conduct client visits and maintain a client visitation plan to improve Customer Service.
• Participate in the Internal Customer Surveys held between Enterprise and Retail, Credit Lending, Middle Office and Global Banking Products to ensure the internal relationships are improved, built and value is extracted from these relationships.
• Analyse the Customer satisfaction Management (CSM) and Real Time CustomerSurveys (RTCS) to ensure that customer service is improved on an ongoing basis.
• Communicate and implement any actions to improve service following client feedback and/or complaints to all relevant parties within the bank.
• Work closely with Enterprise Business Support Centre, responding to complex service requests and complaints for customers.
• Work pro-actively with colleagues across the Group to support the growth of lead generation by introducing and working with relevant Group Specialists such as Agri Specialist, Commercial Property Finance Consultant, Khula, SME Specialist, etc.
• Promote alternative delivery channels to clients.
• Take responsibility for meeting challenging individual and team value targets.
• Provide support to the Sales Manager Enterprise Business and other team members where assigned (including coaching).
• Stay abreast of new industry developments and clients' market position.

Manage Risk Assessment

• Understand and apply the relevant governance and compliance procedures to activities undertaken and maintain ongoing completion of relevant governance and compliance training; e.g. NCA, FAIS and Competition Commission.
• Maintain customer records and accurate completion of applications and paperwork by capturing customer information on Appointment Manager and Customer Management Portal.
• Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
• Manage the Not Fit For Processing listings for the KAMLS ensuring that error rates on submissions to Middle office for 2nd tier checking of all KAMLS documents are at a minimum. Manage dormant accounts ensuring clients activate accounts or close accounts if no longer required
• Take ownership for obtaining and scanning of all KAMLS (Know your Customers and Anti Money Laundering) and other on-boarding documentation relevant to the customer (New and Existing customers).
• Ensure that all outstanding collateral conditions and conditions of credit grant are met
• Pro-actively manage customer credit reviews with assistance of Review Manager in order to mitigate possible credit risk and/ customer dissatisfaction due to credit limits not being renewed.
• Manage high risk customers by reviewing their accounts as per the Review Manager and negotiate reduction on facilities as per the review policy guidelines.
• Apply appropriate solutions according to the risk profile and credit appetite within the industry.

Competencies:

• Values Driven
• Digitally Empowered
• Customer Obsessed
• Exceptional Team Player
• Creative Problem Solving
• Drives Results
• Pan African Citizen

Minimum Requirements

• NQF level 7 or equivalent B Degree in commerce/ marketing/finance
• At least 5 years of sales and relationship banking experience in a Commercial Banking environment.
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status.

General

• The appointment will be made in line with the Divisional Employment Equity strategy.
• There is no referral payment option with this requisition.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• Join the Fraud Strategy team within Absa RBB where you will be responsible for supporting fraud strategies by using data analytics and predictive modelling techniques. This includes profiling genuine customers and fraudsters, as well as performing behavioral analytics on both populations.

Job Description

Key responsibilities:

• Defining normal behavior of customers as well as defining out of the norm behaviour of customers by means of deviation of normal behaviour.
• Define fraudulent behaviour based on known fraud cases.
• Develop features based on normal / out of norm behaviour / fraudulent behaviour.
• Provide additional features to rule engines for consumption.
• Develop analytical based solution to address risks that are not adequately addressed by fraud rule engines.
• Develop models to predict probability of fraud using predictive modelling / machine learning techniques.
• Provide risk-based scores to supplement rule-based analytics.
• Provide risk-based scores to address complex relationships present in fraud data.

Minimum requirements:

• BSc Degree in Mathematics or Statistics or equivalent NQF level 7 qualification
• At least 3 years’ experience in analytical environment
• Advanced SAS Programming, especially macros
• Python knowledge and experience will be preferred

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description

DevOps

•  Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
•  Contribute to all phases of the development lifecycle including
•  Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
•  Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
•  Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
•  Apply general design patterns and paradigms to deliver technical solutions
•  Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
•  Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
•  Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
•  Debug existing source code and polish feature sets.
•  Work with integrated teams and other developers to improve and evolve technical products and services
•  Align all application development & development process to Group Architecture & Infrastructure guidelines
•  Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
•  Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
•  Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.

People

•  Conduct peer reviews, testing, problem solving within and across the broader team
•  Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

•  Identify technical risks and mitigate these (pre, during & post release)
•  Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
•  Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Education

• Bachelor's Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• The main purpose of the role is to develop and enhance ABSA Wealth business and brand across the region, through strategic relationship-building with ABSA Wealth counterparts and the external introducer business community, to help achieve business growth ambitions. To lead the region in ensuring that it meets its targets and contributes appropriately to corporate objectives.

Job Description

• The main purpose of the role is to develop and enhance ABSA Wealth business and brand across the region, through strategic relationship-building with ABSA Wealth counterparts and the external introducer business community, to help achieve business growth ambitions. To lead the region in ensuring that it meets its targets and contributes appropriately to corporate objectives.

Key Responsibilities:

Strategy Execution

• The broad role is to work as a member of the Regional Performance managements teams, actively contributing to the design and execution of the local and business wide strategy
• Developing and implementing a strategic business plan that is aligned to the Absa Wealth’s corporate objectives that achieves growth ambitions for the office.
• Shape and drive the strategy of the Family Office replicating the Absa Wealth strategy (incorporating a transition from providing only private banking products/ structures to Investment Banking solutions.

Stakeholder Management

• Build strong relationships with both global and local internal and external stakeholders.
• Effectively communicate developments within areas of activity to all relevant stakeholders.
• Ensure impeccable and timeous service levels
• Liaise with various Business Unit Heads within Absa Capital and Wealth

Revenue Generation

• Manage the commercial profitability of the business unit
• Grow the client base, including reactivating dormant accounts
• Personally manage a portfolio of clients

People Management

• Oversee the Management of wealth Managers and support Staff and their Engagement with Clients.
• Accompany the Wealth Managers on selected client engagement (New and Existing Clients) to determine client needs and requirements in order to implement appropriate actions.
• Manage the Wealth Managers & Support teams to ensure effective client service delivery.
• Develop a high performing Family Office team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
• Establish and maintain a succession plan for the team.
• Interview and recruit new members of the team, including determining appropriate compensation levels with input from HR.
• Create effective workforce and recruitment plans to ensure that current and future business requirements can be met. Plans should be revised at least twice a year.
• Address poor performance through formal performance accelerator programme and ensure that continued poor performance is appropriately dealt with.
• Motivate team members and ensure that their efforts are recognised.
• Participate in the creation and implementation of Employee Opinion Survey (EOS) actions for them.

Competencies:

• Business Acumen
• Inspirational People Leadership
• Customer Orientation
• Results Orientation
• Collaboration and Influencing
• Innovation Leadership
• Change Leadership
• Pan African Citizen

Minimum Requirements

• BCOM Degree in Commerce, Accounting, Investments (NQF7)
• 10 years management and leadership roles in a Wealth management environment
• Prior experience of working within Financial Services, preferably Wealth Management or Corporate banking

FAIS

• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status.

General

• The appointment will be made in line with the Divisional Employment Equity strategy.
• There is no referral plan linked to this requisition

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description

Accountability:
DevOps

•  Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
•  Contribute to all phases of the development lifecycle including
•  Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
•  Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
•  Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
•  Apply general design patterns and paradigms to deliver technical solutions
•  Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
•  Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
•  Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
•  Debug existing source code and polish feature sets.
•  Work with integrated teams and other developers to improve and evolve technical products and services
•  Align all application development & development process to Group Architecture & Infrastructure guidelines
•  Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
•  Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
•  Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.

People

•  Conduct peer reviews, testing, problem solving within and across the broader team
•  Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

•  Identify technical risks and mitigate these (pre, during & post release)
•  Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
•  Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Role/Person specification
Education and experience required

•  5-8 years + experience - Cobol Programming 
•  5-8 years + experience - JCL, Hogan Umbrella, IMS
•  Credit Card and Merchant Environment, CAMS Application experience essential

 Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience & practical application in the following is evident:

•  Automation
•  Messaging
•  Integration
•  Solutioning
•  SSL Security
•  CI/CD etc.
•  Experience working in an agile environment
•  Excellent communication, analytical skills and decision making ability in collaborative environments
•  Excellent understanding of specific coding / scripting languages e.g. Java, C#, Python, Perl, JavaScript
•  Solid understanding of Object Oriented Design and ability to properly apply general design patterns and paradigms
•  Experience with test-driven development and domain driven design
•  Solid understanding of messaging protocols and web services like SOAP and REST
•  Experience with open-source relational databases
•  Knowledge of application server containers: Tomcat, Jetty, JBoss, NodeJS, IIS, .Net Core etc.
•  Good understanding of frameworks and libraries like JavaScript, jQuery, TypeScript, HTML, CSS
•  Experience with CI / CD tools (like Jenkins, Bamboo, TFS, Azure Devops) and Artifact Management (preferably Nexus),
•  Ability to create and maintain sophisticated CI / CD pipelines
•  Strong understanding of version control and related concepts and techniques, particularly Git
•  Experience with appropriate unit testing framework(s)
•  Excellent debugging and problem-solving skills.
•  Comfortable with stubbing tools like wiremock and/or hoverfly
•  Experience with scripting languages like Bash and/or Python
•  Experience with Cloud platforms e.g. Azure, AWS & Google Cloud Platform
•  Familiar with OAuth, Open Connect ID and SAML, preferably with an understanding of AD / LDAP / Kerberos
•  Familiar with Containerisation technologies like Docker & or orchestrators like Kubernetes

Competencies: (Maximum of 8 competencies)

•  Team Working
•  Interpreting Data
•  Meeting Timescales
•  Taking Action
•  Producing Output
•  Checking Things
•  Following Procedures
•  Adopting Practical Approaches

Education

• Bachelor's Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised