Jobs at Absa Group

Job Summary

To assist the Business Unit Head of Operations in managing the overall business and fulfilling responsibilities. The scope of the role covers all Non key risk management and Governance requirements for the function, including but not limited to: Operational Risk, including all Specialist Risk types; Resilience Risk including all Specialist Risk Types; Occupational Health & Safety; Business Continuity Management; Data Privacy; Conduct Risk; Reporting, etc.

Job Description

Accountability: Risk Management and Governance

• Encourage and Monitoring Risk Events Escalation through awareness of the risk event channel, and promote risk capturing behaviour
• Provide advice on guidelines and advise on Lessons Learnt process by sharing information
• Advise process owners through the CPA Framework and oversight of Controls Environment
• Responsible for collation of the Management Control Approach (MCA) and Control Environment (CE) and track all open issues as part of the Risk Management process, to closure to assist in achieving and or maintaining a satisfactory rating.
• Prepare various operational risk reports as and when required by Group Operational Risk.
• Report and present on all risk related activities. Responsible for the monthly Compliance risk report compilation, covering the operational risk profile of the Function, including operational risk losses and corrective actions related to internal audit and regulatory review comments. The assessment should be based on the status of implementation of operational risk policies and procedures.
• Coordinate monitoring of and reporting on the Functions operational risks by completing relevant reports on a continuous basis.
• Act as Point of Entry for Operational Risk Reporting for the Function, ensuring that all reports are compiled and forwarded, when required.
• Review and challenge the effectiveness of business management of operational risk and compliance with the operational risk framework and policies by reviewing directorates operational reports submitted to Operational Risk.
• Coordinate implementation of the Operational Risk and Resilience Risk principal risk frameworks and policies, to ensure that there are mechanisms in place to identify and understand all occurrences of risk within the Function.
• Review, challenge and validate the risk profile with information on operational risk systems and perform quality assurance on all submissions received.
• Guide process owners with the management and review of risk and controls linked to their processes.
• Utilise the Operational Risk Management System (ORMS) in the day-to-day management of the Operational risk framework requirements.
• Represent the cluster on the applicable operational risk related forums, when required.
• Liaise with stakeholders of Principal Risks within other Control Functions within the Group to promote alignment of the overall groups approach to Operational Risks.
• Prepare quarterly Operational Risk Management Committee (ORMC) reports for the Function, ensure preparation and sign off of Group Risk reports and the validation thereof on a monthly and quarterly basis, including formulating an overall opinion of the risk status in the Function.
• Provide executive management with an update on all identified risks and controls ensuring a level of comfort through effective risk management, by way of monthly or ad hoc reporting.
• Ensure requisite governance processes are followed within the Function, and aligning to Group Operational Risk.
• Compile quarterly Conduct Risk and Data and Records Management reports for the Function, including the monitoring of relevant KRIs and providing a view of the profile.
• Resilience risk lead for the function, pertaining to Business Continuity and other Specialist Risk types, including COVID-19 risk response coordination.
• Adherence to all policy requirements, including maintenance and coordination of recovery plans for the function, ensuring adequate testing cycles are adhered to. 
• Coordination of all Information Risk requirements, i.e. annual completion of End User Application registries; Access management control maintenance and monitoring and Business list of records. 

Accountability: Strategy Definition and Implementation

• Provide support to the BU Head to ensure that decisions taken are communicated to the correct audience in a timely manner and gauge the understanding and commitment from the audience across the Function.
• Ensure the successful end-to-end execution and delivery of all tactical and strategic initiatives that contributes towards the realisation of the Business Unit strategy
• Deliver on strategic solutions based on international trends, research and benchmark leaders to ensure that tactics used / strategic solutions are of utmost quality.
• Involved in coordination of strategy sessions and content as required, in supporting the Head of Operations in driving strategy within the Function.

Accountability: Business & Operational Management

• Attend a multitude of forums, project and management meetings to stay up to date with operational conditions and provide early warning to the BU Head of any probable issues and proposed solutions.
• Assist in providing knowledgeable review and recommendations for intended shifts ensuring that context, analysis and the views of the respective areas are collated, filtered and summarised in a concise manner. Assist in evaluating, interpreting and delivering only relevant information to the BU Head to ensure that the time of the Head is not taken up with operational issues that should be resolved elsewhere.
• Assist in the distribution of issues to the correct level of operational management for resolution by identifying issue at hand and delegating to relevant team
• Assist in collating escalated queries from other external stakeholders and attend to queries or relay the query to appropriate individuals when falling outside scope.
• Assist in resolving issues lodged directly with the Head.
• Assist in the set-up of a monitoring process for ongoing issues and programmes to address these in the business unit and report them to the BU Head.
• Participate in interfacing with the Heads direct reports to understand the operating environment and to assist them to prioritise focus areas
• Assist in the management of the BU Head to ensure smooth operations and that resources are available and operating effectively.
• Provide guidance and input around operational issues and day to day operational management.

Accountability: Communication & Executive Administration

• Assist in the preparation of key themes, presentations and reviews for the BU Head and assist with detailed content when required
• Assist in the review of all material and communication prior to it being reviewed by the Head ensuring that context, analysis and the views of the respective areas are collated, filtered and summarised in a concise manner.
• Manage the primary functional communication channels: Intranet; SharePoint; Workplace; Email mailboxes (Africa Compliance & Compliance Ops)
• Maintain distribution & user access lists across all platforms.  

Accountability: Stakeholder Management

• Establish and maintain effective stakeholder relationships with both internal and external stakeholders.
• Manage service offerings all stakeholder groups.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

Key accountabilities

Accountability: Quality and risk assessment

• Demonstrate a good understanding of the following products: Cheque Accounts, Revolving Loans, Personal Loans, Student Loans and Credit Cards.
• Ensure timeous and quality credit assessments with regard to new facilities and increases.
• Review of existing overdraft facilities to address the financial needs of the client while ensuring that the outcome is aligned to the bank's risk appetite.
• Ensure that the portfolio assessment includes a risk, financial and credit worthiness assessment.
• Ensure that quality assets are placed on the book by assisting the Strategic Business Units (SBUs) to grow their asset books.
• Be effective and efficient in terms of the assessment process by adhering to the laid-down processes, e.g. credit risk manual, circulars, procedures and policies.
• Identify SBU training needs and assist with the upskilling of staff with guidance from the Team Manager.
• Keep up to date with industry market trends and developments in the economy by staying abreast of financial and industry news via the media and Absa's in-house communication, to enhance the skills required for holistic credit assessments and a review thereof.
• Contact customers via Avaya POM and ensure professional telephone etiquette in line with the call scripts.
• Strong negotiation skills to manage high-risk portfolios.
• Educate customers with regard to creditworthiness and how to improve their financial position.
• Keep to the agreed turnaround time of five working hours if assessing new applications.
• Enhance productivity on core activities measured against the national average.

Accountability: Compliance and processes

• Adhere to and comply with all service level agreements (SLAs) of five working hours on application scorings to ensure overall service delivery to SBUs, other credit lending departments and our external clients.
• Comply with the sunset rule when dealing with existing customers in Existing Customer Management.
• Adhere to governance, regulatory and legislative requirements during the execution of duties in the normal course of business.
•  Complete the mandatory training within the timelines set by management.
• Adhere to Absa's and credit-specific processes and policies as regular quality checks will be conducted.
• Non-adherence to policies, identified by team members during the normal course of business, to be referred to the Team Manager to address and minimise risk.
• Use feedback received from quality checks to demonstrate a continuous improvement in overall performance.  
• Initiate ideas and provide input to the Team Managers to improve credit processes and policies.
• Update knowledge through newly published procedures and circulars.  

Accountability: Customer and stakeholder management

• Provide our internal customers with excellent support and be solution-driven by building sustainable relationships.
• Provide our external customers with excellent support and provide quality credit solutions by ensuring that the appropriate business decisions are made within the assessment processes and existing customer management.
• Identify leads and submit them via the agreed platform – this will support the growth of Absa’s asset book and prevent competitors from marketing similar products to our clients.
• Ensure high quality in all aspects of communication to our customers, to enhance the customer satisfaction score.

Accountability: Working together as a team

• Demonstrate the willingness and ability to perform by ensuring personal alignment to Absa's values.
• Encourage all team members to perform in a similar manner, to meet all objectives and deliver outstanding performance on an ongoing basis.
• Attend team meetings and participate, providing suggestions for ways of improving customer service, and meet and exceed targets.
• Contribute to an environment of mutual support by sharing knowledge and best practices with other team members.
  • Create a culture of high performance to achieve sustainable results.

• Play an active role in personal coaching plans.    

Accountability: Personal development

• Take ownership of your agreed performance development plan (PD) objectives and enhance your own performance development and personal growth.
• Be open to cross-skilling to enhance prospects.
• All mandatory training and attestations must be completed within the timelines set by management.
• Stay abreast of market and economic trends and apply them in the working environment.

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

To maintain a customer relationship portfolio of major customers in respect of their business requirements including maximizing customer sales, service and profit performance in the Absa businesses.

Job Description

Sales

• Achieve individual product sales targets on the Absa Investment management services platform
• Manage personal sales activity in line with business requirements

Relationship Management

• Establish and maintain professional relationships through networking with industry leaders, regulators and policy makers as well as business partners that are key in the development of new ventures.
• Apply for membership at relevant industry bodies as agreed with the line management to build relationships with key players in the industry
• Host regular and relevant functions (as agreed with line management) to socialize new products and sell existing offerings)
• Manage the relationship with key regional stakeholders ( i.e. Regional Managers) through networking in the region to ensure optimal value add of business development
• Through established relations with corporate clients and brokerages ensure the continuous enhancement and improvement of customer retention initiatives to reduce outflows and increase new business.
• Sustain and uphold already established relationships with existing clients by visiting, answering queries, or by analyzing financial situation and business requirements of clients, so as to support and link the client with value added products or create awareness as to ABSA solution offerings.
• Coordinate client functions on an ad-hoc basis in order to create general awareness of ABSA offerings. Act as a conduit and be the relationship link between 3rd party clients in order to ensure delivery of superior customer experience and achievement of set goals.

Business Development

• Understand customer needs in order to propose offerings fit for the market by analyzing relevant supply/demand industry trends and/patterns
• Stay abreast of developments and changes in the market by identifying business opportunities in the market that align to the business unit strategy
• Identify product and/solution gaps in the market and recommend corrective action to address the gaps to relevant internal key delivery areas
• Define target market and deliver on long term growth and sales targets by means of onboarding of new brokerages or advisers, specific business development interventions such as presentations to clients and adding of value to these businesses.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Description

Risk Management: To conduct quality credit risk assessments and reviews, Proactively manage credit risks associated with clients, Develop data driven strategies, facilitate the credit sanctioning process to ensure responsible risk decisions | Data and Systems Management: To produce and analyse relevant management information and insights management | Governance: Ensure the bank's credit, philosophy and all relevant legislation is adhered to | Customer Management: Investigate and resolve all escalated customer complaints | :

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)