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Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
Description
Our Software Development Managers are strong technical leaders and owners who’s primary responsibilities are to hire and develop great talent, engage with stakeholders and customers to build out feature roadmaps for the services they own. Finally, they manage the Software Development Life Cycle and operations of these services. Our managers exemplify Amazon’s leadership principles.
As a Software Development Manager with a proven track record you help your team identify and follow their purpose. You are responsible for building out, owning and maintaining your service. You have extensive understanding of distributed systems and can work with your team to deliver high quality solutions in a timely manner that are designed for scale and low operational cost. As a developer of great talent, you develop the best engineers to deliver services that are able to support the demands associated with the world’s leading cloud provider. You are able to work with stakeholders to develop and deliver on your feature and investment roadmap. You have excellent verbal and written skills and communicate effectively with technology and business oriented stakeholders - whether it is to communicate your team’s roadmap, having difficult trade off discussions or managing customer expectations.
Key Responsibilities
Basic Qualifications
Preferred Qualifications
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Company - Amazon Dev Centre South Africa
Job ID: A1199139
Description
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications.
As a Support Operations Manager, you will provide exceptional leadership & management needs for our growing number of Engineers. You will have a love for technology and operational excellence, to provide our customers with an exceptional experience and service.
Responsibilities
Define and Execute Business Priorities
You will be a key contributor and owner of the direction for your operations. This includes defining strategic goals for the team. You will be participating in defining, planning, and documenting key projects and initiatives. You will be tracking the progress of initiative outcomes against goals and ensuring that the team remains unblocked and focused.
Team and Performance Management
You will own all facets of performance and career management for the team. Regular one on one meetings with all team members are required. You will be expected to mentor all members in order to maintain a well-rounded, world class organization. This includes project management, quality audits and coordination of training sessions as well as day to day oversight of the team. You will own and be accountable for the output and performance of your team.
Operational Excellence
You will uphold and continue to drive operational excellence across the site and globe. You will drive best practices with a focus on outcomes for our customers. You will identify and own local and global initiatives that will continue to optimize our highly customer focused operational teams.
Recruiting and Hiring
You will take the lead in hiring quality personnel who not only fit the needs of the current organization but will allow the team to scale with our customer and service growth. You will coordinate with Amazon and external recruiting staff to evaluate potential candidates, participate in initial phone screens and provide relevant guidance and feedback during onsite interview loops. You will also be responsible for ensuring that proper training takes place for all new hires.
Incident and Escalations Management
You will be the point of contact for enquiries regarding engagement processes and issues impacting our customers during your team’s coverage. As a member of the Operations management team, you will be expected to participate in managing customer, service and network escalations and related incidents. The manager is expected to respond to critical issues regarding engagement and incident management on an as needed basis. You will be driving initiatives regarding improvements to existing tools & processes and providing feedback on new practices & procedures in order to scale with the rapid expansion of the AWS services and customer base.
You will own accountability to provide our customers with an exceptional support experience and assist customers in their time of need with highly technical and customer focused service.
Basic Qualifications
3+ years of experience managing technical teams with significant personnel management experience and examples of developing engineers and building successful teams.
Preferred Qualifications
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Company - Amazon Dev Centre South Africa
Job ID: A1079432
Description
Logistics Manager – Cape Town
Be a part of operating the world’s largest cloud computing infrastructure. As a Datacenter Logistics Manager you will possess a strong work ethic, attention to detail, the ability to meet deadlines, and a commitment to Operational Excellence.
You will be a key part to building success for the storage warehouse areas and parts distribution network. This is very much a hands on role, so expect to be doing everything that you would expect your team to do – from handling deliveries through to cycle counting and inventory planning. The Logistics Manager supports the Data Center Operations team by maintaining receiving, and distribution operations of parts, consumables and other supplies by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Complies with federal, state, and local warehousing, Health & Safety and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
Safeguard operations and contents by establishing and monitoring safety and security procedures and protocols. Working with Procurement and other Regional Logistics Manager’s control inventory levels by conducting physical counts and reconciling with inventory management tools. Maintain the physical condition of the storage warehouse areas by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
We work in a high security environment with sensitive equipment and maintaining this security and accountability will be a primary task. Is responsible for the security and tracking of parts within the storage areas and to the end user.
Complete operational requirements by scheduling and assigning a group of direct employees and following up on work results. Be involved in staffing by recruiting, selecting, orienting, and training employees. Maintain Logistics staff productivity and goals by managing and coaching members of your team; planning, monitoring, and appraising job results. Will contribute to continuous process improvements to deliver on our goals of high availability and low cost. Maintain up-to-date metrics dashboards and will create reports for management as required.
Basic Qualifications
Preferred Qualifications
Company - Amazon Data Servcs SA (Pty) Ltd
Job ID: A1231315
Description
Are you a customer-obsessed individual with a passion for solving problems and driving an innovative and fast growing business?
Overview
Amazon’s Kindle Content Customer Service team supports multiple Amazon publishing program that provide self-service tools for publishing e-books and print books. The CS Specialist will be the front line interface between Amazon and the content providers who use these tools to upload content they want to put up for sale on the Kindle store. The CS Specialist will serve as the primary support interface for customers using the system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people read.
We are seeking a driven, experienced professional to work directly with a specialized segment of authors and content providers. The CS Specialist will play a critical role by working directly with authors/publishers while learning from them so that we can create the best-in-class customer experience for them.
The ideal candidate must be able to work at the strategic level and at the tactical level (managing customer experience, operations, analyzing data, and solving problems). We are seeking someone with a demonstrated history of successful vendor/account/customer relations, using customer insight and data to identify and prioritize opportunities. Flexibility and the ability to prioritize in a changing business environment will be a key to success. Our team culture is goal-oriented, collaborative and driven to achieve results. We seek an individual who is motivated by a fast-paced and highly entrepreneurial environment.
Job Responsibilities
Basic Qualifications
Preferred Qualifications
Company - Amazon Dev Centre South Africa
Job ID: A1219123
About Us
Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.
The Linux role supports our services that focus on compute technologies. In this role, you will support AWS Services including EC2, EBS, LightSail and the services that enable customers to migrate their workloads to AWS. As well as supporting our customers, you will be leading operational improvement initiatives, an acting as the voice of the customer to internal teams across AWS.
Preferred Qualifications
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Company - Amazon Dev Centre South Africa
Job ID: A1244179
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