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  • Posted: Aug 24, 2020
    Deadline: Not specified
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    Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.


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    Software Development Manager

    Description

    Our Software Development Managers are strong technical leaders and owners who’s primary responsibilities are to hire and develop great talent, engage with stakeholders and customers to build out feature roadmaps for the services they own. Finally, they manage the Software Development Life Cycle and operations of these services. Our managers exemplify Amazon’s leadership principles.

    As a Software Development Manager with a proven track record you help your team identify and follow their purpose. You are responsible for building out, owning and maintaining your service. You have extensive understanding of distributed systems and can work with your team to deliver high quality solutions in a timely manner that are designed for scale and low operational cost. As a developer of great talent, you develop the best engineers to deliver services that are able to support the demands associated with the world’s leading cloud provider. You are able to work with stakeholders to develop and deliver on your feature and investment roadmap. You have excellent verbal and written skills and communicate effectively with technology and business oriented stakeholders - whether it is to communicate your team’s roadmap, having difficult trade off discussions or managing customer expectations.

    Key Responsibilities

    • Proven results oriented person with a delivery focus and demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.
    • Translation of complex functional and technical requirements into detailed project plans and schedules; manage the day-to-day activities of the engineering team by defining, implementing and maintaining a coherent, progressive development strategy for our product line.
    • Evolution of the software engineering practice within the organization, including better reporting, tools, and evolution of development methodology
    • Report on status of product quality to management, customer support and product teams via rigorous execution of detailed plans and accurate reporting of test cases executed, bugs discovered, bugs fixed, etc.
    • Continue to build an effective development organization by driving the recruiting and hiring of senior level engineers, developing and managing the group, and conducting performance reviews of team members

    Basic Qualifications

    • Degree in Computer Science/Information technology or equivalent experience
    • 5-10 years experience in Software development
    • 4+ years as a Manager of Software Development Engineers
    • Knowledge and experience with one or more development methodologies.
    • Experience in developing engineering processes.

    Preferred Qualifications

    • MS in Computer Science or equivalent
    • Experience with Linux/Unix and UNIX tools.
    • Previous demonstrated project management success on similar projects with emphasis placed on experience with high-volume web-based applications

    Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

    Company - Amazon Dev Centre South Africa
    Job ID: A1199139

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    Support Operations Manager

    Description

    Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications.
    As a Support Operations Manager, you will provide exceptional leadership & management needs for our growing number of Engineers. You will have a love for technology and operational excellence, to provide our customers with an exceptional experience and service.

    Responsibilities
    Define and Execute Business Priorities
    You will be a key contributor and owner of the direction for your operations. This includes defining strategic goals for the team. You will be participating in defining, planning, and documenting key projects and initiatives. You will be tracking the progress of initiative outcomes against goals and ensuring that the team remains unblocked and focused.

    Team and Performance Management
    You will own all facets of performance and career management for the team. Regular one on one meetings with all team members are required. You will be expected to mentor all members in order to maintain a well-rounded, world class organization. This includes project management, quality audits and coordination of training sessions as well as day to day oversight of the team. You will own and be accountable for the output and performance of your team.

    Operational Excellence
    You will uphold and continue to drive operational excellence across the site and globe. You will drive best practices with a focus on outcomes for our customers. You will identify and own local and global initiatives that will continue to optimize our highly customer focused operational teams.

    Recruiting and Hiring
    You will take the lead in hiring quality personnel who not only fit the needs of the current organization but will allow the team to scale with our customer and service growth. You will coordinate with Amazon and external recruiting staff to evaluate potential candidates, participate in initial phone screens and provide relevant guidance and feedback during onsite interview loops. You will also be responsible for ensuring that proper training takes place for all new hires.

    Incident and Escalations Management
    You will be the point of contact for enquiries regarding engagement processes and issues impacting our customers during your team’s coverage. As a member of the Operations management team, you will be expected to participate in managing customer, service and network escalations and related incidents. The manager is expected to respond to critical issues regarding engagement and incident management on an as needed basis. You will be driving initiatives regarding improvements to existing tools & processes and providing feedback on new practices & procedures in order to scale with the rapid expansion of the AWS services and customer base.

    You will own accountability to provide our customers with an exceptional support experience and assist customers in their time of need with highly technical and customer focused service.

    Basic Qualifications

    3+ years of experience managing technical teams with significant personnel management experience and examples of developing engineers and building successful teams.

    • Highly technical and analytical; will have a strong focus on operational excellence and quality management.
    • Data and metrics driven focus, both qualitative and quantitative.
    • Strong analytical background; comfortable in ambiguous situations.
    • Strong verbal and written communication skills; able to write strong business proposals

    Preferred Qualifications

    • Strong business, operations and technical vision. Have been successful working across organizational boundaries, bringing together people with diverse perspectives and experience to find solutions.
    • Experience operating mission-critical online services. Experience in an internet operational environment, including multiple data centers and thousands of servers.
    • Experience managing IT environments on behalf of customers.
    • Experience as a systems administrator or software development engineer. Experience with Web services, systems administration (Linux and/or Windows), Networking, Java, Perl, Ruby and Python.
    • The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader will have a track record of achieving that balance.
    • Degree in Computer Science, Engineering, Mathematics or a related field.

    Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

    Company - Amazon Dev Centre South Africa
    Job ID: A1079432

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    Logistics Manager

    Description

    Logistics Manager – Cape Town

    Be a part of operating the world’s largest cloud computing infrastructure. As a Datacenter Logistics Manager you will possess a strong work ethic, attention to detail, the ability to meet deadlines, and a commitment to Operational Excellence.

    You will be a key part to building success for the storage warehouse areas and parts distribution network. This is very much a hands on role, so expect to be doing everything that you would expect your team to do – from handling deliveries through to cycle counting and inventory planning. The Logistics Manager supports the Data Center Operations team by maintaining receiving, and distribution operations of parts, consumables and other supplies by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Complies with federal, state, and local warehousing, Health & Safety and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.

    Safeguard operations and contents by establishing and monitoring safety and security procedures and protocols. Working with Procurement and other Regional Logistics Manager’s control inventory levels by conducting physical counts and reconciling with inventory management tools. Maintain the physical condition of the storage warehouse areas by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
    We work in a high security environment with sensitive equipment and maintaining this security and accountability will be a primary task. Is responsible for the security and tracking of parts within the storage areas and to the end user.

    Complete operational requirements by scheduling and assigning a group of direct employees and following up on work results. Be involved in staffing by recruiting, selecting, orienting, and training employees. Maintain Logistics staff productivity and goals by managing and coaching members of your team; planning, monitoring, and appraising job results. Will contribute to continuous process improvements to deliver on our goals of high availability and low cost. Maintain up-to-date metrics dashboards and will create reports for management as required.


    Basic Qualifications

    • Must hold a recognized third level professional qualification in their field
    • Excellent written and verbal communications skills in English
    • 5+ years of relevant work experience
    • 3+ years of management experience
    • Experience in Inventory Management Systems and processes
    • Strong understanding of distribution and warehousing practices
    • Experience using metrics to perform analyses
    • Familiarity with producing process documentation
    • Knowledge of Regional import and export practices
    • Proficient with computers and Microsoft Office (Outlook, Word, Excel, PowerPoint)
    • Valid driving license and willingness to move around between the different data center locations
    • Able to lift loads of up to 20 kilograms and carry them for short distances

    Preferred Qualifications

    • 5+ years experience in Data Centre or hi tech environment
    • 3+ years in IT industry
    • Knowledge of IT systems and Networks would be an advantage
    • Experience with Lean or Six Sigma practices
    • Experience using metrics to perform analyses
    • Strong written and verbal communication skills
    • Punctuality; excellent organizational skills for orderliness; and ability to focus on multiple tasks simultaneously to ensure department objectives are met
    • Demonstrated positive work attitude & leadership skills
    • Demonstrated ability to perform above minimum for extended periods of time
    • Commitment to a culture of safety & security
       

    Company - Amazon Data Servcs SA (Pty) Ltd
    Job ID: A1231315

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    Customer Service Specialist with fluent Chinese

    Description

    Are you a customer-obsessed individual with a passion for solving problems and driving an innovative and fast growing business?

    Overview

    Amazon’s Kindle Content Customer Service team supports multiple Amazon publishing program that provide self-service tools for publishing e-books and print books. The CS Specialist will be the front line interface between Amazon and the content providers who use these tools to upload content they want to put up for sale on the Kindle store. The CS Specialist will serve as the primary support interface for customers using the system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people read.
    We are seeking a driven, experienced professional to work directly with a specialized segment of authors and content providers. The CS Specialist will play a critical role by working directly with authors/publishers while learning from them so that we can create the best-in-class customer experience for them.
    The ideal candidate must be able to work at the strategic level and at the tactical level (managing customer experience, operations, analyzing data, and solving problems). We are seeking someone with a demonstrated history of successful vendor/account/customer relations, using customer insight and data to identify and prioritize opportunities. Flexibility and the ability to prioritize in a changing business environment will be a key to success. Our team culture is goal-oriented, collaborative and driven to achieve results. We seek an individual who is motivated by a fast-paced and highly entrepreneurial environment.

    Job Responsibilities

    • Demonstrate timely, accurate, friendly and professional Customer Service (CS)
    • Meet or exceed quality and productivity goals assigned by management
    • Demonstrate clear written and oral communication
    • Demonstrate an appropriate sense of urgency when resolving customer issues
    • Demonstrate knowledge and use of departmental resources, policies and procedures
    • Effectively use available tools in order to provide an accurate response and an exceptional customer experience
    • Draft SOPs, references, policies or blurbs to improve the customer experience and/or internal efficiency
    • Recognize and pro-actively communicate system issues, process issues, and customer feedback trends to management
    • Consistently improve content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providers
    • Exceed customer expectations by going above and beyond
    • Work with developers, product and program owners and escalate customer feedback to these teams.
    • All other duties as assigned
       

    Basic Qualifications

    • Bachelor’s Degree
    • Fluent in Traditional Chinese language in written and verbal communication
    • 1+ years customer service experience
    • Proficient in Outlook, MS office applications, and CS systems
    • Ability to navigate multiple computer systems and platforms
    • Strong attention to detail
    • Experience working with customers via email and over the phone.
    • Experience in identifying opportunities to simplify and/or automate complex processes.
    • Demonstrated ability to prioritize and multitask
    • Must be able to think creatively and possess strong analytical and problem solving skills. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate

    Preferred Qualifications

    • 1 or more years of experience in CS
    • 2+ years previous experience in a customer service environment
    • Experience in digital media and knowledge of the publishing industry is a plus
    • Previous publishing experience advantageous.
    • Excellent written and verbal communication skills, building relationships, and the ability to influence other teams to meet goals
    • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality; deal with ambiguous situations
    • Ability to work with technical and non-technical business owners to accomplish goals
    • Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner
    • Identify lapses in communication between internal teams and work with those teams to ensure that Indie Publishing is not surprised about new product launches
    • Ability to communicate effectively and act as an influencer and ambassador on behalf of Publishers.
       

    Company - Amazon Dev Centre South Africa
    Job ID: A1219123

     

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    Cloud Support Engineer (Linux)

    About Us
    Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

    Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

    If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

    The Linux role supports our services that focus on compute technologies. In this role, you will support AWS Services including EC2, EBS, LightSail and the services that enable customers to migrate their workloads to AWS. As well as supporting our customers, you will be leading operational improvement initiatives, an acting as the voice of the customer to internal teams across AWS.

    • Advanced experience with System Administration with Linux (Ubuntu, CentOS, RedHat)
    • Advanced of experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related).
    • In-depth understanding of virtualization and cloud computing (Hypervisors, VMware, Xen).
    • Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position
    • Advanced degree in Computer Science or a related field.

    Preferred Qualifications

    • Experience managing full application stacks from the OS up through custom applications
    • Knowledge of AWS and Cloud Computing concepts
    • Good understanding of security best practices.
    • Good understanding of distributed computing environments and methodologies.

    Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

    Company - Amazon Dev Centre South Africa
    Job ID: A1244179

    Method of Application

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