Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to pl...
DESCRIPTION
To meet the growing demand for AWS Training around the globe, we need exceptionally talented, bright, and driven people. If you have a passion for learning, and can communicate highly technical concepts to audiences at different stages in the AWS journey, we’d like to speak with you.
Here's your chance to work as a Business Development Manager in our Training & Certification team. This is a highly visible position with significant customer impact.
In this role, you will work closely with our customers to craft training programs that will drive adoption and usage of AWS services. You will assist customers to understand their training requirements, develop detailed training proposals and manage the flawless execution of training plans. You will be fully engaged in all phases of the education sales cycle. This will include identifying, qualifying and recommending the education solution for clients and business partners, closing the opportunity, and working with Trainer and operation team to ensure successful delivery of the education, as well as being responsible for post sales client satisfaction results.This is a great opportunity to combine your passion for business development, learning and technology.
You will have excellent communication skills and proven business development experience, ideally in the IT Training sector. To be successful in this position, you must be a self-starter who is prepared to Think Big and Dive Deep.
Responsibilities:
- Conduct Training Needs Assessments with key customers.
- Develop detailed training proposals and plans to accelerate the adoption of AWS services.
- Maintain a strong relationship with customers to ensure flawless execution of training plans.
- Maintain SFDC for provide accurate forecasting and pipeline updates.
- Evangelize AWS Training & Certification at company and industry events.
- Build & maintain a pipeline of training opportunities and provide regular forecasts.
- Prepare and deliver business reviews to senior management
BASIC QUALIFICATIONS
- +5 years’ sales and business development experience, preferably in the IT Training industry. Experience conducting Training Needs Assessments and developing training plans. Strong verbal and written communications skills. - Experience with engaging and presenting to senior executives (CXO level). Strong commercial experience and business acumen.
- Experience leading a team of sales professionals. Knowledge of Amazon Web Services or Cloud Computing concepts. Marketing, operations and training delivery experience.
PREFERRED QUALIFICATIONS
- Experience leading a team of sales professionals. Knowledge of Amazon Web Services or Cloud Computing concepts. Marketing, operations and training delivery experience.
go to method of application »
DESCRIPTION
- AWS Customer Service provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3. We help our customers understand what Cloud Computing is all about, and whether it can be useful for their business needs. We help with complex account and billing related inquiries, and interface with AWS teams to provide the perspective of the Voice of the Customer.
- As an AWS CS Tech Concierge agent, you'll engage with Enterprise and Amazon Partner Network (APN) customers, providing e-mail and phone support. You will interface with other AWS teams including Technical Account managers (TAM’s), Sales, Service Teams and Support. You will be the Subject Matter Experts on Enterprise/APN customers. You will work with exceptionally driven, customer focused Technical Customer Service Associates and Technical Support Engineers. You will act as a Cloud Computing evangelist in the leading edge of this growing industry. You will be the point of contact on Executive level escalations. You will act as a support partner to the Level 3 TCSA escalations team.
In addition, your responsibilities will include, but will not be limited to, the following:
- Being the customer-facing voice for Enterprise/APN customers, addressing complex account and billing issues.
- Performing deep dive analysis on Enterprise/APN customer contacts to gather lessons learned, and then uses that information to create or improve policies, procedures, and best practice reference materials.
- Providing prompt, efficient, detailed, customer-oriented service to Enterprise/APN AWS customers.
- Working with customer support peers around the globe to ensure a consistent and high-quality level of support.
- Driving projects that improve support-related processes.
- Working with Enterprise/APN customers to understand how they use AWS services, and providing valuable feedback to business and development teams.
- Acting as the Voice of the Customer for our Enterprise/APN customers, reporting and acting on observed areas for improvement
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
- Assisting with Enterprise/APN customer communication during AWS critical launches and support events
- Field and handle escalated customer issues from Technical Customer service associates
- Assuming responsibility for developing detailed knowledge about AWS specific product and features
- Making sure internal knowledge reference pages are updated
BASIC QUALIFICATIONS
- Experience in Customer Service and Account Management with a passion for customer advocacy
- Excellent oral and written communication skills
- Exceptionally strong customer handling, conflict resolution, and problem solving skills; focus on quality in customer experience
- Strong fluency with Web Technologies and the Internet
- Experience taking ownership and driving resolution on escalated customer issues
- Proficiency in MS Office, with an emphasis on Excel
- Ability to work weekends
- Fluency in English
- High School Diploma/NQF 4
- A dedicated 10MB Fiber line is required
go to method of application »
DESCRIPTION
We are seeking a Support Specialist for a new project that is fundamental to Amazon’s future. This is a career defining opportunity to shape the future and define new standards of excellence for customer service. You will be responsible for the customer journey. The scope of the project is set to scale rapidly for the next few years post launch.
As an ideal candidate, you will have extensive experience supporting customers in ambiguous environments, creating and presenting business demos about complex products. You will be passionate about the use of technology to deliver bar raising customer experiences. You'll engage with product teams to deliver customer outcomes. You will proactively help customers avoid potential issues. Dive deep to understand the underlying issues to help a customer resolve problems.
In addition, your responsibilities will include, but will not be limited to, the following:
- Being the customer-facing voice for customers, addressing complex account, fulfillment, selling and billing services
- Working with customers to understand how they use account, fulfillment, selling and billing services, while providing valuable feedback to stakeholders for improvement.
- Performing deep dive analysis on customer accounts and billing statements.
- Educate customers on reporting Analytics options.
- Providing prompt, efficient, detailed, customer-oriented service to customers.
- Working with customer support peers around the globe to ensure a consistent and high-quality level of support.
- Driving projects that improve customer interactions with services.
- Acting as the Voice of the Customer for our customers, reporting and acting on observed areas for improvement.
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
- Assuming responsibility for developing detailed knowledge about specific product and features.
- Work with teams to drive resolution of issues for customers.
- Making sure internal knowledge reference pages are updated.
BASIC QUALIFICATIONS
- 2+ years of experience in customer support environments.
- Business English Proficiency to support product demos, and customer training.
- Flexible work schedules (weekends and/or evenings.)
PREFERRED QUALIFICATIONS
- Bachelor’s degree is preferred.
- Experience with process improvement and operational excellence.
- Experience with AWS, Cloud Computing or technical support industry.
- Experience in the IT industry.
- Meets/exceeds Amazon’s leadership principles requirements for this role.
- Meets/exceeds Amazon’s functional/technical depth and complexity for this role.
Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
Gmail
Yahoomail