Jobs at Content +Cloud-(3 Positions)

Description
As a Junior Consultant , you will have the opportunity to grow and develop from the outset. Surrounded by an experienced team of 8, you will be able to learn from some of the best minds in the business against the backdrop of an impressive client portfolio - ranging from household names to smaller boutique businesses.

A fully mapped out development pathway is also yours to take advantage of. Perhaps it's your ambition to become a fully-fledged Consultant? Or perhaps you want to go all the way to Architect? However you want to shape your career, you will have the guidance, industry knowledge, client exposure and supportive management to get you there.

Day-to-day, you an expect to be involved in activities like attending pre-sales meetings, gathering solution requirements through client workshops, document migration mapping and configuring solutions within SharePoint Online.

We can hire into the UK or South Africa for this role, and we can also base you remotely if that works better for you. Either way, it'll be your contribution that determines your progression and not your postal code!

Requirements

• We're looking for candidates who already have some professional experience of working with Power Platform (Power Apps, Power Automate). If that sounds like you, then we'd love to hear from you.
• Hit the "apply" button to express your interest.
• Everyone will get a response.

go to method of application »

Description
As a Junior Consultant , you will have the opportunity to grow and develop from the outset. Surrounded by an experienced team of 8, you will be able to learn from some of the best minds in the business against the backdrop of an impressive client portfolio - ranging from household names to smaller boutique businesses.

A fully mapped out development pathway is also yours to take advantage of. Perhaps it's your ambition to become a fully-fledged Consultant? Or perhaps you want to go all the way to Architect? However you want to shape your career, you will have the guidance, industry knowledge, client exposure and supportive management to get you there.

Day-to-day, you an expect to be involved in activities like attending pre-sales meetings, gathering solution requirements through client workships and configuring solutions within Power Apps / Power Automate.

We can hire into the UK or South Africa for this role, and we can also base you remotely if that works better for you. Either way, it'll be your contribution that determines your progression and not your postal code!

Requirements

• We're looking for candidates who already have some professional experience of working with Power Platform (Power Apps, Power Automate). If that sounds like you, then we'd love to hear from you.
• Hit the "apply" button to express your interest.
• Everyone will get a response.

go to method of application »

Description
The key deliverables of our 3rd Line Engineers can be summarised as providing unparalleled service excellence to our base of over 400 clients and 13,000 end users across the UK.

Requirements

• Delivery of high-quality remote support on a range of technical incidents and problems across the Content + Cloud client base
• Responding appropriately to, and effectively resolving, customer incidents, queries or complaints.
• Take ownership of incidents assigned to you and manage them through to resolution.
• Troubleshooting and maintaining a wide range of systems:
• Preferred: Citrix, Microsoft Azure, Azure Virtual desktop (AVD), HP and Dell servers, Microsoft Windows Server OS, Microsoft Windows desktop OS, workstation hardware, Microsoft Office365, and Hyper-V / VMWare virtualization. 
• Nice to have : Fortigate and Cisco, Linux and Apple server, Mimecast
• Ensuring SLA’s are met; time to respond, time to resolve and first-time-fix.
• Server rebuilds
• Application troubleshooting
• Mentoring and guiding second line team members on complex tickets\

Key requirements:

• Minimum 5 years’ technology industry experience 
• Previous experience of working in a night shift environment
• Available and medically fit to work night shift 
• Excellent written and verbal communication and interpersonal skills 
• Comfortable to work with minimal supervision and with team members that are located remotely
• Advance troubleshooting skills (e.g. AD; servers; workstations; databases; networking)
• Ability to know where to find information if unable to resolve immediately (i.e. technical sites; forums, vendors; etc.)
• Experience supporting Microsoft software (Office, Exchange, Active Directory, Server etc.) 
• Formal IT qualification, ideally MCSE/MCITP or multiple MCPs is advantageous but not essential!
• Understanding of ITIL processes and guidelines