Jobs at Discovery Limited

Key Purpose

• The position is responsible for the day to day administration and managing a small team within Umbrella Fund Operations, within the Retirement Funds business unit. This is a core administration function and the incumbent would be required to holistically manage and control a portfolio of different Retirement Fund disciplines, for example monthly contribution, claim, investment option, individual transfer in, section 14, section 28 processes. The incumbent must ensure that processes and procedures are implemented, maintained and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a role in change management within the team, challenge the status quo, inspire and motivate others. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Funds Clients.

Areas of responsibility may include but not limited to

• Processing of all daily and monthly transactional activity within agree service levels.
• Performing QA function for document verification where necessary.
• Ensure that day to day administration is accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules.
• Ensures delivery of key operational attributes such as data completeness and data quality.
• Dealing with queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Prepare management and client report for submission to superiors.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Develop and maintain excellent business relations with internal and external brokers.
• Assistance to the Team Manager to ensure effective managing of projects.
• The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.

Personal Attributes

• Leading and Supervising
• Planning & Organizing skills
• Working with People - Communication
• Persuading and Influencing
• Adhering to Principles and Values – Self management
• Delivering Results and Meeting Customer Expectations
• Coping with Pressure and Setbacks
• Relating and Networking
• Team work and analytical skills
• Communication
• Problem solving
• Initiative and enterprise
• Learning
• Technology

Education and Experience

• Matric-essential and further studies are advantageous.
• Telephone etiquette, detail orientated and self-driven.  Customer centric focus to be evident.
• MS Office- Advanced Excel skills, Accounting, operational processes and process mapping. Employee Benefits including Group Risk claim operations.
• Knowledgeable on Compass; Paradigm (internal)
• 3 – 5 years claims experience in the long-term insurance industry.  Pension and Provident Fund experience is advantageous

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Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Life telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

•  Achieve Life Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
•  Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
•  At least 1year sales experience, preferably in an outbound telesales environment
• Minimum 1 year Life product knowledge, Discovery Life Knowledge is an advantage
•  PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Areas of responsibility may include but not limited to

Strategic

• Assist in attending to management queries.
• Build / maintain relationships with the Discovery companies and other Assurance Providers:
• Discovery Invest, Life, Employee Benefits, Insure, Corporate, Health, Vitality RSA, Vitality Group,
• Vitality Health, Vitality Life, External Audit.
• Facilitate the maintenance of risk profiles (inherent & residual view of IT risks).
• Challenge risk management information received from the business and provide meaningful input to management on where IT risk management processes and controls can be improved.

Technical

Knowledgeable in:

• IT General Controls
• Application Controls
• Technical Infrastructure
• Project and Programme Management
• Cyber and Information Security
• Data Assurance, Data Analytics, continuous auditing via Computer Assisted Auditing Techniques
• (CAATs): advantageous

Operational

• Ensure audits are performed in line with Audit Methodology.
• Provide feedback to Audit Management on the planning, execution and reporting of the audits.
• Obtain input from the Audit Management relating to risks associated with the audit topic.
• Ensuring that all risks are addressed for the specific audit engagements.
• Follow up with Group Risk, Compliance and Forensics on any pertinent issues affecting a particular audit.
• Defining the purpose, scope and audit approach of each audit for assigned areas of audit coverage.
• Assist Audit Management in determining the scope of Internal Audit assignments.
• Prepare engagement letter for review by Audit Management.
• Prepare/review the Audit Planning Memorandum (APM).
• Prepare/review approved system descriptions, walkthroughs and/or process flow diagrams and address/raise review notes where applicable.
• Prepare/review risks and controls matrix (RACM) and address/raise review notes where applicable.
• Prepare/review test procedures and address/raise review notes where applicable.
• Obtain approval from Audit management with regards to any changes to RACM, audit test procedures / sample sizes.
• Perform testing and document working papers on Audit Software where applicable.
• Review working papers on Audit Software (performed by IT Auditors) and raise review notes where applicable.
• Prepare/review the Audit Finalisation Checklist at the end of an audit.
• Close day to day supervision of the IT Auditors and process of work.
• Provide regular progress updates (at least weekly) on audit assignments.
• Keep track of the budget and timesheets on a weekly basis and submit to Audit Management.
• Escalate in timely manner to Audit Management if deadlines are not going to be achieved.
• Escalate cases where feedback is not received.
• Advise Audit Management immediately of any problems experienced on an audit section.
• Monitoring of the quality of work performed by the audit team and taking corrective action (where applicable).
• Provide training and supervision to audit team in order to ensure that that the required audit objectives are met and that adequate practical coverage is achieved.
• Ultimately responsible for quality of audit files (MK or other).
• Proactively take on additional tasks as requested by Audit Manager.
• Provide meaningful input and monitor the effective and timely implementation of management actions to address any control weaknesses identified through risk profiling, risk events and control self- assessment.

Follow-ups

• Follow up on outstanding audit issues and management actions.
• Preparation and submission of follow-up progress reports for risk and/or audit committees.

Development

• Self-development: studying, attending courses, external courses, e-Learnings.
• Present training to the IT audit team.
• Completion of mini-appraisals
• Schedule meetings with Audit Manager for the combined review of mini appraisals.

General

• Stay up-to-date with Internal Audit profession and industry developments.
• Ongoing development and improvement of audit methodology.
• Travel if required.

Education and Experience

• B Degree or equivalent (and relevant) qualification (with Computer Science / Computer Auditing / Information Systems / Auditing as majors)
• CIA / CISA / CISM / CRISC / CGIT (one or more of the afore mentioned is required)
• 2+ years audit experience
• IT General Control Reviews.
• Application control reviews.
• Essential knowledge:
• Internal Controls
• Risk management framework (COSO)
• IT General Control reviews
• Application Control reviews
• Internal controls
• Corporate and IT governance
• IT Infrastructure technical knowledge (reviewing of databases and operating systems)
• CAATs / data analytics
• Cyber and information security
• Computer literacy

The following would be deemed as an advantage (and would be required for career progression):

• Studying towards or in possession of relevant Bachelors or Honours Degree
• Financial Services experience

Competencies

• Analytical Thinking Ability: ability to split a task or problem into its component parts and use these in a logical and systematic manner to reveal all the implications of the consequences of situations
• Communication Skills: able to communicate clearly both verbally and in writing.
• Relationships: building relationships with auditees, business and external auditors.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information

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• The system specialist will assume a support role in developing and implementing automation strategies and other efficiencies using the current and future financial

Key Responsibilities

• Optimise existing financial processes by identifying opportunities to integrate Sage and the Business source systems
• Support internal business users currently on the Sage system in drawing up relevant business requirements.
• Liaising with the external Sage partner relationship for ongoing Sage support and project engagements.
• Schedule regular meetings between the Sage system support team, Finance and the Sage Business partner to ensure resolution of open issues and updates on project statuses.
• Identifying and formalizing a Sage training plan and provide user updates on enhancements implemented.
• Providing on going day to day support to all business users.
• Assist with Co-ordinating all system upgrade implementations with IT; Sage and the business partner.
• Assist with reviewing the existing business continuity plan for the Sage application and identify and implement any updates required.
• Liaise with auditors and assist with finance system related audits
• To assist with any other Sage or related Finance system queries or support

Qualifications and Experience

• IT Related degree or certification or minimum 3 years’ relevant work experience
• Extensive knowledge and experience working on the SageX3 application as a business system administrator  

Skills And Competencies

• Ability to operate independently and under pressure,
• Ability to perform multiple concurrent tasks and responsibilities and to deal with changing priorities while maintaining personal effectiveness
• Strong understanding of  contract terms and risk mitigation
• Ability to communicate (orally and in writing) and be responsive to internal customer requirements
• Decisive and driven by deadlines, bias for action
• Willingness to challenge ideas and provide suggestions which are in the best interests of the company
• Ability to work collaboratively with internal customers and other external professionals
• Sound interpersonal skills involving interfacing, coordinating and negotiating with internal customers and suppliers

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Key Purpose

• To ensure that the claims service strategy prevails in that adherence of the assessment of claims decisions are proved to the relevant stakeholders, in keeping with the business rules, set criteria and service level agreement discipline.

Areas of responsibility may include but not limited to

• Effective independent assessment of complex claims within high authority limit and skill level to ensure accuracy of decision-making identifying material non-disclosure, misrepresentation or fraud.
• Demonstrate proficient service through formal communication to ensure adherence to communication standards. Building relationships with brokers and franchises, engages with top Premium platinum and Gold Prestige financial advisors to ensure successful execution of claims deliverables.
• Adherence to service level agreement discipline to ensure service standard.
• Attain a quality assurance of above 85% to ensure effective claims decision making and communication output.
• Coach and conduct training for junior or new assessing staff to ensure skills transfer and accurate decision making.
• Presents individual claims on disputes, declines, voids and reconstructs to various committees including medical, legal, underwriting, actuarial and compliance for verification.

Competencies & Skills

• Decision making skills
• Analytical skills
• Effective communication skills
• Attention to detail

Qualifications & Experience

Essential:

• Matric
• Diploma/ Bachelor’s degree in health-related field (such as nursing, occupational therapy, psychology, physiotherapy, etc.
• 4-5 years of working experience in claims assessment of all types of benefits e.g. Life cover, disability, severe illness and income protection claims in the long-term insurance industry.

Advantageous:

• 2-5 years underwriting experience in a long terms insurance industry
• Risk management knowledge with experience of Individual Life claims assessment of all benefits.
• Medical knowledge in terms of terminology and interpretation of medical reports.