Jobs at Discovery Limited

• Within the Care and Claims system area, the Java developer must work together with Business Analyst, System Architect and managers, to understand the overall business need and the requirements, design the system solution using various approaches and technologies, implement the designed solution in the system with high quality source codes.
• The Java Developer will support the projects throughout the project lifecycle, including requirements, design, implementation, release and post release support.
• The Java Developer in the Claims and Care area must be technically support and maintain the deployed applications on dev, test and production environments.

Areas Of Responsibility May Include But Not Limited To

The successful candidate will be required to perform but not limited to the following key outputs in respect of the Care and Claims portfolio:

•  The system development life cycle and involvement in each stage the defined system development tools, processes and workflows
•  Part of the team in distinguishing between business, functional and non-functional requirements and how to implement them
•  Delivery of high quality source code and the technologies used and the systems components structure
•  Develop, test, and maintain the deployed application software with high quality
•  Analyse, maintain and enhance existing application and troubleshoot issues with efficiency
•  Perform accurate development estimation

Competencies

The Successful Candidate Must Demonstrate The Following Competencies

•  Software release management
•  Solution Design and Implementation
•  Software testing and Test Driven development
•  Software deployment and maintenance
•  Change control
•  Time management and prioritization
•  Analytical and problem solving skills
•  Self-starter who takes ownership, is accountable, and is able to work under minimum supervision
•  Excellent written and verbal communication skills
•  Can help with quality assurance and provide comments

Education and Experience

•  BSc Computer Science or equivalent 3-year IT qualification
•  3+ source code Java (version 8) development experience (backend)
•  Deep understanding of the SpringBoot Framework, Hibernate
•  WebLogic, JBoss Application Server experience
•  Presentation layer development (JSP, JavaScript, Angular 6, JQuery)
•  SOAP, REST, XML, XSLT, Web Services experience
•  Maven, ANT build scripts
•  JMS, Tibco EMS experience
•  Java Batch Scheduling (Flux, Quartz) experience
•  Knowledge with Business Rules Management Frameworks and continuous integration
•  Experience with DevOps (Atlassian Suite) and Linux (L5, LVS, Apache)
•  Experience with containerization virtual systems (Kubernetes, OpenShift, Docker)
•  Exposure to an agile methodology driven environment
•  Experience in the delivery and deployment of projects within the SDLC within a high pressure complex environment

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To assist the Human Resources Manager with the delivery of HR services and support, throughout the HR Value chain, to various departments, within the Discovery Health People portfolio, and their employees.

Key Outputs

Recruitment ;

• Tracking and facilitating the on-, cross- and off boarding processes
• Compiling and maintaining job profiles and specs including maintaining a career map for department/s under this portfolio
• Liaising with Line Managers to ensure that the correct recruitment process is adhered to
• Liaising with Management and Candidates to set up interviews/assessments
• Facilitating skills tests when necessary and arranging psychometric assessments
• Providing feedback to candidates
• Drawing up contracts and transfer letters as well as taking new staff through the forms and documentation

HR Administration

• Administers all recruitment and on boarding tasks as needed
• Collects and checks HR data
• Assists with the administration required in relation to the execution of employee incapacity proceedings and disciplinary action
• Drafting reports aligned to the needs of the department/s
• Daily management of the HR and Fun Committee related mailboxes and calendars

Performance and Talent Management;

• Distributes, monitors, and ensures that employee performance evaluations are completed in a timely manner
• Monitoring and reporting on competency and skills development to ensure that employee capabilities meet current and future standards
• Facilitating talent reviews, maintaining documentation and drive continuous development by following up on development actions committed to

Strategy and Project Management;

• Partners with the HRM to draft the area specific HR Strategy
• Implements specific project activities as determined through the HR planning process or aligned to the strategy and participates in functional and cross-functional initiatives/projects including researching and developing initiatives
• Reports on key people drivers, proactively highlights key trends, risks and formulates action plans
• Assisting the HRM with their functions from time to time including implementation of People initiatives

Engagement;

• Actively driving employee engagement through various activities including, where applicable, contributing to the monthly departmental newsletter and participating in the departmental FCSI Committee by co-creating and facilitating engagement and CSI initiatives
• General HR related duties including, but not limited to, facilitating processes within the HRG Handover- and Policies and Procedures documents and maintaining these documents

Service Excellence;

• Recommends new approaches, policies, and procedures to affect continual improvements in efficiency of department and services performed
• Acts as a liaison between the business unit and centre of excellence to ensure that HR services are aligned with internal client needs

Education requirement

• Matric
• Completed qualification in HR (NQF6 or higher)

Knowledge / Skill Requirements

• Working knowledge of SharePoint and structures
• Working knowledge of SmartPeople / SuccessFactors
• MS Office – Especially Excel and Word
• Understanding of IR processes
• HR related policies within Discovery
• Understanding of the HR Value Chain and impact through the employee life-cycle

Experience Requirements

• At least two years Recruitment
• At least one year experience as an HR Generalist
• MS Office with Word and Excel at intermediate level (Vision advantageous)
• SharePoint experience
• SmartPeople / SuccessFactors experience as Recruiter (TAS) and HR Generalist

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As a Commissions Business Analyst you will be responsible for bridging the gap between Commissions Business and the Commissions Systems team, using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to our execs and stakeholders. You will need to focus on solutions and analysing data and using your findings to solve our business problems. There is a strong need to have a passion for good business solutions, be up to date with modern software engineering practices and technologies, and be enthusiastic about teamwork, lean thinking and agile delivery. You will own the end to end delivery of features across the Commissions Business, which includes; Online Functionality; Contract On boarding and Maintenance, Policy Management/Business Transfers, Call Centre Solutions and Back Office Support for all Discovery Products.
 

Areas of responsibility may include but not limited toNB : The role is not limited to the key outputs mentioned above

Personal Attributes And SkillsEssential

Education and ExperienceAdvantageous

• Work with business stakeholders to understand and document requirements in an implementable manner.
• Understand all acceptance criteria coming into the sprint and work with business/business analysts/systems analysts to confirm any gaps in expected functionality.
• Contribution in sprint planning meetings (early participation in requirements)
• Validate/challenge acceptance criteria to ensure full coverage from an acceptance testing perspective, such as identification of alternative scenarios, overlooked integration testing etc
• Conduct manual testing for new features as they are developed, and provide fast feedback to developers
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Log defects in a reproducible manner and follow through to resolution.
• Accountable for quality of the platform in assessment of readiness for each release; the whole team is responsible, including some dedicated testers in some cases.
• Continual contribution to improvements of the test process
• Own features from conception through inception, development, change management, piloting and sign off.
• Ability to write basic PLSQL statements in order to extract data scripts
• Strong written and verbal communication
• Business Process Management specific to Operational processes
• Software development methodology
• Prioritization of tasks
• Continuous, incremental delivery of working software
• To be productive, to take ownership of tasks and problems, and must produce results without constant supervision
• Fit into culture of sharing information and networking and participation in group activities
• Self-motivated and pro-active in contributing to continuous improvement of the team
• Analyse and resolve complex errors in development and production environment
• Efficient interaction with third parties
• Strong problem solving skills
• At least 1 - 2 years relevant experience in Business Analysis, product delivery/maintenance and project management including Agile Projects.
• Additional relevant IT or Global Markets courses or diplomas are positive Advantageous
  • 1 - 2 year Commissions experience
  • 1 year experience with Discovery Life products
  • Post-graduate degree or equivalent

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To partner with business to develop and implement integrated, strategically aligned through-the-line marketing solutions to drive growth and acquisition for Discovery Bank. The Divisional Marketing Manager will operationalise strategy through project management, within budget, applying best practice marketing principles and leveraging key partnerships internally and externally.

In addition, the Divisional Marketing Manager provides specialist marketing advice to stakeholders and is responsible for managing, coordinating and coaching a team.

Areas of responsibility may include but not limited to
Managing the Acquisition and Growth Marketing Division

• Drive a marketing acquisition strategy for Discovery Bank, aligned to Business objectives, using targeted propositions for different segments, and Discovery audiences.
• Deliver integrated marketing campaigns to drive awareness, consideration and interest across all platforms.
• Implement principles and workflows to ensure marketing strategy is aligned to Discovery marketing model and overall business strategy.
• Create innovative, consistent, integrated solutions to improve business practices, processes and synergies to increase sales, efficiencies or effectiveness.
• Creation of seamless client and lead generation journeys
• Unpack complex business needs and to provide creative solutions considering all stakeholders
• Create integrated solutions which are consistent across all brands/ businesses and communities and which meet best practice principles
• Secure approval for all content relating to the organisation's reputation destined for internal and external publication.
• Work cross-functionally to help develop advertising and promotional programmes, pricing, and positioning and manages information flow between the department, clients and service providers.
• Collate, compile and report on key business metrics.
• Propose initiatives and identify opportunities for growth, expansion or new direction.

Manage people and ensure continuous improvement and professional development

• Foster an environment conducive to cross-functional skills transfer and integrate and harness team specialities and talent.
• Cultivate an environment where creativity and innovation are encouraged and provide necessary guidance, coaching and support in this regard.
• Ensure team is highly motivated, challenged and supported.
• Implement fit for purpose marketing systems, policies and practices and continually review and improve on them.
• Recruit and develop quality staff as required in consultation with the Head of Marketing and HR.
• Ensure staff are clear about their roles, procedures and practices - conduct regular performance contracting and review processes.
• Delegate responsibility and authority whilst monitoring and managing performance
• Maintain up to date professional and technical knowledge and keep abreast of industry trends and pertinent legislation.
• Ensure team has excellent product and technical knowledge in order to deliver strategy and build brand.
• Contribute to team success by ensuring team commitment and cohesion; value individual contributions and shows respect for others.
• Respect diversity and encourage an environment that values inclusivity.

Build and manage operational relationships with Internal Stakeholders

• Interface with senior business colleagues to contribute to brand or communication strategy.
• Research local and international trends and business enablers and makes recommendation for their customisation and incorporation into operations.
• Provide expert guidance to colleagues on industry best practice.
• Participate in meetings and forums to share knowledge, encourage innovation and manage complexities.
• Manage, balance and align customer requirements and quality of service to build brand presence and strength.
• Use customer feedback to inform service delivery improvements.

Operationalise, align and optimise large strategic Marketing Projects

• Liaise with different business units to understand business needs as they relate to marketing and business campaigns.
• Develop and manage the execution of multiple projects from conception to post implementation.
• Project manage and ensure effective delivery of all campaigns
• Ensure campaign activities translate into profits or other strategic business objectives and create value for customers and shareholders.
• Oversee short/medium term planning and optimise resource allocation across projects
• Monitor and measure the success of marketing initiatives, drive corrective action and advise the organisation accordingly.
• Guide and enable change management initiatives and communication requirements for all projects.
• Define and plan delivery of projects from start to completion within the scope, budget, agreed time-lines and to specified quality requirements.
• Perform a coordination and liaison role between project team members and business.
• Identify possible risk and opportunities and provides contingency plans.

Competencies

Knowledge

• South African banking industry and segments
• Understanding of different Discovery audiences beneficial
• Various direct marketing channels required including digital marketing channels as well as a working knowledge of various media channels
• Production processes (including time lines and costing)

Skill

• Convert technical information to audience appropriate communication
• Influence and persuade people to get things done
• Negotiate
• Present and sell your ideas
• Question processes, strategy and outputs
• Multi-task on multiple projects
• Leadership skills: Guide, develop and motivate others
• Make decisions
• Solve complex problems
• Build trusted relationships with stakeholders
• Manage conflict
• Manage trade offs
• Instil confidence in others
• Communicate well in English both in writing and verbally
• Analyse campaign effectiveness and suggest improvements
• Keep abreast of trends in campaigning across industries
• Develop multi-channel campaign plan and project manage implementation thereof
• Provide strategic and tactical feedback to Product teams on go-to-market feasibility and plans
• Understanding of creative lead generation sources
• Understand and measure ROI for campaign interventions
• Conceptualise creative campaigns to solve business problems
• Attributes
• Empathetic
• Diplomatic
• People and relationship focused
• Sociable
• Team player
• Seen as a trusted advisor by clients
• Resilient
• Able to work calmly under pressure and provide answers and direction to others
• Flexible and adaptable
• Tenacious and persistent
• Dynamic and energetic
• Driven
• Confident
• Passionate
• Have initiative- being a self-starter
• Naturally inclined to work hard
• Action oriented (doer)
• Solution oriented
• Detail oriented
• Ability to think outside the box

Education And Experience

• Qualifications
• Relevant Bachelor's Degree : Honours in BA / B.Comm in Marketing / Communications or other relevant qualifications
• 6 - 8 years marketing / industry experience
• Relevant industry qualification/experience (Financial Services)
• Relevant industry experience, experience in Financial Services client acquisition

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The Credit Risk Collections team is responsible for the development and implementation of Collections Strategies, tracking and optimizing the strategies to make sure that they are relevant and effective. The aim is to minimize credit losses by guiding the Collections activities in the Operations space through data and insights., to make sure that the right treatment is given to the right customer, in turn making sure that the resources are used optimally.

Areas of responsibility may include but not limited to

Collections Strategies Optimisation

• Propose New Strategies based on review of existing strategies through in-depth analytics to identify opportunities. To make sure that Operations is focusing on the correct delinquent accounts.
• Validation of excisting and newly rolled out strategies to ensure the system is executing the strategies ans inteded.
• Create and maintain forecast models for future bad rates.
• Building of propensity models that will predict future outcomes.
• Design champion challengers and ad-hoc analyses to support strategy optimization
  
  Operations Optimisation
• Develop MI that enables an optimal measure of the Operations areas (including external vendors) by using scientific measures that drive high Collections yields.
• Setting of targets and KPI’s in line with Impairment budgets.
• Use data-orientated approach to assist Operations with capacity planning.
  
  MI and Reporting
• Prepare monthly performance review deck for senior management.
• Provide in-depth analysis focused on unpacking any concerning trends observed and recommendations on the possible solutions.
• Preparing of Regulatory Reports .
  
  Stakeholder Engagements
• Engage with IT on issues relating to system incidents, implementation of new strategies etc.
• Engage with Operations and EDC’s on performance and guidance around where focus is required and capacity planning, and implementation of changes where required.

Personal Attributes And Skills

• Resourceful and tenacious.
• Self-motivated.
• Focused on driving results.
• Detail-oriented.
• Organised and process oriented; ability to multi-task and manage time effectively.
• Ability to convey complex data in a concise understandable manner and distil the key messages.
• Strong problem-solving skills.
• Ability to work effectively across varying levels of Management and multi-disciplinary teams.
• Good and clear written style.
• Strong verbal and written reporting skills.
• Quantitative/qualitative analytical skills.

Education And Experience

• Numerate Degree (Bsc, B Bus Sci, B Eng.)
• Programming capabilities in SAS / R / Python / VBA/ SQ.
• Minimum 2 years’ experience analytical experience on a consumer portfolio (credit cards, loans), preferably within Credit Risk Space.
• Experience in data manipulation and application of statistical tool like SAS and SQL.
• Retail banking experience
• Strong track record of professional performance
• Skilled in Microsoft products, particularly PowerPoint, Word, Excel and Access

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• To maintain and enhance a wide range of predictive modelling functions.
• Pricing of new products launched to the market.
• Contribute towards the development and execution of the pricing strategy.
• Contribute and enhance various pricing related projects.

Areas of responsibility may include but not limited to

• Update existing pricing models with emerging experience
• Presenting findings during the modelling process
• Enhance current models with new data sources

Personal Attributes And Skills

• Technical / Statistical skills
• Leadership skills
• Data management skills
• Modelling skills required:
• Emblem
• Radar
• Programming skills:
• SQL
• Microsoft Office (Excel, PowerPoint and Word) – advanced level of Excel

Education And Experience
Education

• Matric
• Completed degree in Actuarial Science and/or Mathematical Statistics / Computer Science
• Completed all CT subjects
• Honours degree is advantageous

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Our performance driven digital team is looking for a Digital Analytics Specialist to join their team. The role is best suited to an individual that is capable of leading the technical implementation of analytics on our global mobile applications from documenting requirements, supporting development through to delivering reports ready for analysis. Experience and certification in Google Analytics is critical.

Areas of responsibility may include but not limited to

• Maintain the existing digital analytics measurement framework on digital properties (Primarily mobile apps and some web components)
• Work with stakeholders to define and implement new tracking requests for website and / or mobile apps based on existing mobile measurement framework
• Support development teams with implementation of analytics requirements
• Support architecture and management teams regarding future analytics strategy
• Test and provide quality assurance feedback to the various development teams
• Provide reports and dashboards with insights into digital behaviour.
• Lead efforts to research and evaluate new tools/capabilities in the analytics industry
• Perform ad-hoc analysis as necessary to answer business questions and drive decisions
• Serve as a liaison to vendor partners to ensure success with a variety of projects

Competencies

• Solid experience using Google Analytics, Data Studio, Firebase and Google Tag Manager implementation and management on mobile applications and websites
• Experience using Google Optimise, Big Query and Google Attribution
• Understanding of on-site survey methodologies and voice of the customer analysis tools
• Ability to talk to development teams about implementation requirements,
• Very advanced proficiency in using Microsoft Excel
• Strong knowledge of search; both SEO and SEM as a critical tactic to drive desired web visitor behaviour
• Understanding of data visualization techniques

Personal Attributes And Skills

• Good communication (verbal and written)
• Great attention to detail
• Team player
• Competent in personal time management

Education And Experience

• Bachelors degree in an analytical discipline with, or extensive, related work experience in Mobile and web development and data analysis
• Implementation of new tracking requests for website and / or mobile apps through Google Tag Manager and Firebase
• Interaction with development teams to provide implementation requirements for Google Analytics Premium and Firebase
• Deployment of any third party tagging and integration data from DoubleClick, Facebook, Adwords or any custom data imports into Google Analytics and Firebase