Jobs at Educor

Job Description
Call Centre Sales Manager 
Durban
Market Related

 
Call Centre Manager (National) will be responsible for leading the team of call centre sales representatives at various call centres in Johannesburg, Durban and Cape Town to better performance and improve sales and service quality. Managing a team of 15-20 sales consultants on a national level.
 
Educational Requirements:

• Grade 12
• Relevant tertiary qualification
• Strong sales background within a call centre environment
• Experience with managing a national call centre
• Ability to multitask and remain calm under pressure, especially during peak hours and intense situations
• Exceptional interpersonal, customer service, problem solving, verbal and written communication and conflict resolution skills
• Knowledge of management principles
• Strong coaching and leadership skills, ability to motivate employees
• Decisiveness and attention to detail
• Proficiency with necessary technology, including computers, software applications and phone systems

 
Duties and Responsibilities:

• Establish the sales call centre objectives, provide representatives with opportunities to expand their knowledge of services, products
• Ensure staff members are achieving set targets and taking corrective action
• Prepare reports and analyze call centre data to improve processes, lead conversion and ensure resources are properly allocated
• Maximize efficiency and customer satisfaction
• Troubleshooting techniques, analyze call centre data, and focus on improving sales performance and processes
• Exceptional communication, interpersonal and customer service skills
• Hire, train, prepare and motivate staff members to provide excellent service
• Set objectives and analyze call centre metrics
• Ensure call centre sales staff meet targets and provide reliable, efficient support to customers

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Job Description
Senior Operations Manager 
Durban
Market Related
 
Sourcing and recruiting for a Senior Operations Manager to be based in Durban. The Operations Manager will be responsible for leading the daily operations of the business and branches according to the organisation’s strategic plan and within budgeted capital. The Operations Manager would be responsible for driving extensive and sustainable growth. Operations Managers with experience within the following sectors will be given preference: retail, entrepreneurial environment or financial/BPO environment or similar. Experience with a services industry is essential.
 
Educational requirements:

• Post Graduate degree/MBA preference not essential
• Experience in HR frameworks, Financial management, Marketing and Operations.
• Experience in business management experience across a range of business disciplines.
• Financial reporting capabilities including budgeting and cash flow management.
• Proven track record of success facilitating progressive organizational change and development within a growing organization.
• Excellent computer literacy is essential especially in MS Outlook, MS Word, and MS Excel.

 
Duties and Responsibilities of the Operations Manager:

• Responsible for the attainment of the organization’s strategic objectives with specific
• accountability for service delivery and operational performance.
• Responsibilities include operational planning, operational capacity building, process
• improvement, staff leadership and customer service.
• Provides the leadership, management, and vision necessary to ensure that the company has
• the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency.

 
Operational Capacity, Building and Alignment

• To oversee daily operations
• To develop an annual operating plan that supports long-term operations strategy.
• To assist in developing and overseeing the long-term business strategies.
• To assist in overseeing the Organisation’s achievement and maintenance of a satisfactory competitive position within the industry.
• Reporting on goals and material deviations from the goals or objectives and
• policies established.
• Ensure the development of health and safety practices and oversee compliance.
• Assess and manage the principal risks of the Corporation's business within operations (proposals, projects and staffing).
• Assist in establishing an appropriate organizational structure.
• Ensure strategic objectives are translated into tactical business plans and monitor progress.
• Ensure that business change projects are delivered
• Ensure minimal duplication of efforts, maximum efficiency and to maximize value for money.

 
Drive Business Direction:

• Driver of the strategic planning, budgeting, and forecasting of business requirements and decision-making process.
• Build strong relationships with key external stakeholders, government, suppliers, etc. to ensure correct focus and direction for the Organisation.
• Develop and facilitate planning across the Operations environment.
• Ensure that risk is effectively addressed as well as compliance
• Ensure that a proper infrastructure (building, systems and staff complement) is maintained and developed
• Accountable for planning and opening of new branches in terms of expansion of the business and business plans.

 
People Management and Leadership

• Foster a corporate culture that promotes ethical practices, customer focus and service and encourages individual integrity.
• Maintain a positive and ethical work climate that is conducive to attracting, retaining, and motivating a diverse group of top-quality employees at all levels.
• Provide clear directions on strategic goals, translating and prioritizing them into business and performance measures.
• Evaluate the performance of senior executives
• Monitor the strict adherence to governance and setting high standards of professionalism across the functions.
• Ensure that managers create effective workforce plans and recruitment demands plans for their areas.

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Job Description
Strategic Sales and Marketing Manager/Partner 
Durban
Market Related
 
Currently recruiting and hiring for a Strategic Sales and Marketing Manager/Partner vacancy based in the Durban. The Strategic Sales and Marketing Manager/Partner will be responsible for developing and maintaining marketing strategies to meet organizational objections to develop a sales and marketing strategy to take service to market to designated demographics. Previously experience within the property rental, rent to buy, real estate industry would be ideal and highly beneficial with a strong background in marketing & digital marketing & sales strategies
 
REQUIRED QUALIFICATIONS

• Bachelor’s Degree (or equivalent) in Sales, Marketing or Communications

 
EXPERIENCE

• 6-8 years of marketing & Sales experience
• Experience at management level and reporting to Exco
• Bachelor’s Degree (or equivalent) in Marketing, Communications, or Business
• A strong multi-tasker who enjoys working on several projects at a time.
• Creative and likes to think out of the box but knows how to stay on task and get things finished.
• Comfortability working independently and collaboratively
• Previous experience within the property rental, rent to buy, real estate industry would be ideal and highly beneficial.

 
Responsible for developing and maintaining marketing strategies to meet organizational objectives.

• Develops the Marketing Plans to meet the objectives.
• Perform and evaluate customer research, market conditions, competitor data and implements marketing plan changes as needed.
• Developing a sales and marketing strategy and identifying demographics of target market and taking service to market to designated demographics.
• Oversees all marketing, advertising, promotional material development and suppliers and activities across all business marketing exercises and multiple sites.

 
KEY RESPONSIBILITIES OF THE MARKETING AND BRAND MANAGER:

• Responsible for the marketing of services tailored exclusively to the industry and for multiple sites.
• Support product launch and roll out with strategic communication plans throughout PR and social and online channels.
• Managing the effective delivery of brand strategy and marketing initiatives including brand image, press, social media, online and influencer activation.
• Demonstrate technical marketing skills and product knowledge of CRM System.
• Develop tactical marketing strategies and plan in conjunction with sales department
• Delivery of all marketing activity within agreed budget.
• Manage development and delivery of marketing initiatives for multiple sites.
• The achievement of frequent, timely and positive media coverage for sales both in traditional and online and its programs across all available media.
• Specifying market requirements for current and future products/services by conducting market research supported by on-going engagement with customers and non-customers.
• Implementation of brand go-to-market plan for new and existing products working with all departments to execute.
• Liaising with multiple sites for printing, media placement and promotional goods.
• Managing and coordinating with internal platform providers and advertising agency partners.
• Overseeing all Marketing, Studio, PR and Procurement staff
• Driving Brands and Brand Reputation through PR Strategies.
• Monitor, review and report on all marketing activity and results to line manager and wider product rollout team.
• Research and reporting on in country pricing and contributing to the development of pricing strategy for multiple sites.