Jobs at Fidelity Services Group

The above position is vacant at Robertville reporting to the Regional Manager.

The overall purpose of the position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.  To ensure the posting of Security Officers at the Estate.

Minimum Requirements

• Grade 12 (Matric) Certificate of equivalent.
• PSIRA Grade A registered and accredited.
• No Criminal Record or any pending cases.
• Valid driver’s license and own reliable transport.
• Minimum 2 - 3 years’ Residential/Estate Security Experience.
• Staff Management experience essential.
• Computer literacy and strong Admin Skills.
• Must live in close proximity of the Site.
• Incumbents should be prepared to work shifts and do site visits after hours.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services and the client with regard to security services rendered.
• Ensuring the posting of Security Officers are done timeously.
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
• Auditing and verifying the access registers on a daily basis and generating exception reports.
• General management and supervision of security staff and ensuring all administrative queries are dealt with promptly.
• Managing all projects concerning new business and ensuring the smooth take over thereof.
• Ensuring that all HR related queries are dealt with promptly.
• Investigating incidents and submitting relevant weekly/monthly incident reports to Management.
• Attend meetings with FSS Management and with the Client.

Other personality attributes:

• Be proactive and innovative.
• Strong Leadership Skills
• Must be assertive, honest, professional and reliable.

Core Competencies:

• Good communication skills both verbal and written
• Strong planning, organizational, administration skills is required.
• Good interpersonal and client liaison skills are required.
• Experience in investigation techniques and report writing.
• Willing and able to work extended/flexi hours if and when required.
• Ability to work under pressure and without supervision.

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ain purpose of the job:

• To manage the deployment of armed response vehicles and assist with responding to alarm activations as well as the operational functioning of a shift.

 Minimum Qualifications and Experience:

• Matric (Grade 12)
• Valid Driver’s License (minimum 2years)
• Valid Firearm Competency (Business purposes)
• PSIRA Registered Grade B with Armed Response
• Clear Criminal Record

Job Specifications:

• Assisting and Respond to alarm activations
• Supervise Reaction Officers on shift
• Handling of all shift administration (equipment and vehicle checks; management of stock)
• Liaising with clients as required
• Issuing and controlling of firearms on a shift,
• Follow up on staff concerns (discipline; leave; pay queries; investigations and other tasks that may be required)
• Ensure Biometrics are actioned on each shift.

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QUALIFICATION & EXPERIENCE:

• Grade 10
• Psira Registered Grade C
• Valid Driver's License
• Armed Response Certificate
• Firearm Competency Certificate

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Valid driver’s license - Code
•   B/EB (or former truck license also acceptable)
• Minimum two (2) years driving experience
• Ability to work shifts
• High maturity level

 Duties.

• To familiarize yourself with the area
• To maintain response times as required by management
• Possess the necessary driving skills required
• To make use of the shortest possible routes in the area
• Show empathy to clients and have the ability to listen attentively to client
• The welfare of the client at hear at all times
• Follow up with clients after serious incidences and offer assistance
• Pay special attention to all calls
• Perform a public relations service and introduction call to new clients
• Standoff point. Officer must stand off at delegated places during peak hour.
• Area patrols. During off peak times the area must be patrolled
• Conduct daily parade and comply with

Standing Operating Procedures (SOP)

• General appearance of vehicle. Complete daily/weekly check list
• Maintained personal hygiene. 
• Daily parades will be conducted Taking care of equipment. Complete

Daily/weekly check list.

• Officers are required to submit comprehensive reports and feedback as requested from time to time   
• Accurate information is to be forwarded both upwards and downward
• Assist with any problems or complaints Give full feedback to clients     where necessary