Jobs at Fidelity Services Group

Key Responsibilities:

• Actively promoting and selling community solutions.
• Develop and implement strategic plans to drive sales growth and increase profitability.
• Develop Marketing Plans and collaborate with Sales force to drive brand visibility.
• Ensure return on Investment and drive profitability in existing schemes in conjunction with Branch Manager.
• Work with the Branch Managers to track and put in place strategies to decrease attrition in the community
• Identify emerging trends in the market and industry to identify new business opportunities.
• Scheme management: regular communications and formal meetings with all schemes in the area of responsibility.
• Negotiate contracts and pricing agreements with customers.
• Establish and maintain strong relationships with identified key customers.
• Attend community events, ensuring visibility of our brand in the area.
• Establish and maintain good relationships with SAPS, Community Watches, CPFs and Community Forums.
• Attend SAPS CPF community meetings – AGMs, Monthly meetings, Weekly, Adhoc.
• Collaborate with cross-functional teams to ensure that customer needs are met and that the company's goals are achieved.
• Focus on identifying and overcoming obstacles
• Strategize on how to stay ahead of the curve
• Monitor and report on sales performance, market trends, and customer satisfaction.
• Provide input into product development and marketing strategies based on customer feedback and market insights.
• Monitor and manage competitor activity.
• Analyze suburb specific information ie new client, attrition, terminations, crime and terminations to facilitate effective management of the area.

Qualifications:

• Diploma/Degree in Business Administration, Marketing, or a related field.
• PSIRA Grade B 

Skills, Attributes and Experience

• Minimum of 5 years of experience in sales, marketing, or customer management roles.
• Proven track record of success in developing and managing customer relationships.
• Strong negotiation and communication skills.
• Ability to think strategically and solve complex problems.
• Experience in the consumer goods industry is a plus.
• Proficiency in CRM software and Microsoft Office Suite.
• Proactive and solution orientated mindset
• Committed to quality and excellence
• This role requires flexible and extended working hours.

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Job Overview:

• We are seeking a detail-oriented and efficient Senior Payroll candidate to join our team.  The position will be based at the Fidelity Head Office in Helderkruin.  The ideal candidate will be responsible for processing payroll transactions, handling pay-related queries, ensuring compliance with company policies, and maintaining accurate employee records. This role requires strong organizational skills, accuracy, and a professional approach to handling sensitive financial information.

Qualifications & Skills:

• Grade 12/Matric.
• At least 3 years' experience in a similar position.
• Experience in payroll processing or a related finance role preferred.
• Strong attention to detail and accuracy in handling payroll data.
• Excellent communication skills – clarity, accuracy, and professionalism in all interactions.
• Ability to work independently while also being a team player.
• Strong organizational and problem-solving skills.
• Ability to meet deadlines in a fast-paced environment.
• Proficiency in payroll software preferably SAP and Microsoft Office (Excel, Word, Outlook).
• Knowledge of payroll regulations and compliance is a plus.
• Should reside in the West Rand Area.
• Own reliable transport.
• No Criminal Record.

Key Responsibilities:

General Payroll Duties:

• Ensure adherence to Group Policies and limits of authority regarding payroll processes.
• Address and resolve payroll-related queries promptly.
• Communicate payroll-related feedback to employees.
• Process employee applications, terminations, transfers, and amendments, including:
• Ensure compliance with departmental policies and procedures.
• Process provident fund, medical aid, and funeral scheme applications.
• Accurately update and verify bank details for payroll processing.
• Calculate and implement approved changes to pay rates.
• Handle leave encashments, COIDA payments, and payroll-related queries.
• Conduct regular compliance audits and checks to maintain accuracy and regulatory compliance.
• Handle monthly test packs and ensure timely actioning.
• Provide Group Payroll Support, including answering payroll-related queries and managing phone calls professionally.
• Maintain a clean and organized workspace and ensure proper handling of office equipment, including printers.
• Proactively identify and report irregularities.
• Work collaboratively as part of a team and take responsibility for assigned duties.
• Maintain professionalism, consistency, accuracy, and thorough communication.
• Lead by example and uphold integrity in all payroll activities.

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Minimum Requirements:

• Clear criminal record
• Grade 12 certificate or equivalent
• Higher qualification in office administration/public relations is advantageous
• Computer literate and proficiency in Microsoft Word, Excel, PowerPoint and Outlook
• At least 2 years’ administration experience
• Excellent verbal and written communication skills
• Driver’s license is advantageous
• Willing to work extended hours on request
• Ability to work under pressure and meet strict deadlines

Key Performance Areas (not totally inclusive):

• Performing administrative tasks
• Answering and screening all incoming calls, transferring calls to the appropriate source where applicable and taking messages
• Dealing with correspondence, escalating enquiries, compliments, complaints and provide feedback to management and clients as required
• Handling requests and queries appropriately
• Assistance with preparing, maintaining, updating and filing of various branch reports
• Coordinating meetings and taking meeting minutes
• Diary management, scheduling appointments and events, running errands
• Arrange access, screen and receive any visitors to the Branch Managers office, ensuring visitors are comfortable and refreshed
• Ordering, collecting and issuing of uniform
• Assisting with general office enquiries and office tasks as required by Branch Manager
• Act as the liaison between the executive and clients, team members, and other stakeholders
• Strong interpersonal skills and the ability to build relationships with various stakeholders
• Flexibility to adapt to changing priorities

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Purpose of the role:

• The above position is vacant at Midrand, reporting to the Branch Manager of Midrand.

The overall purpose of this position is to manage several Operations Managers in covering the following key areas:

• Client liaison
• HR /IR matters
• Fleet management
• Expenses control
• Investigations
• Site coverage 
• Site security requirements are adhered
• That the Client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Matric/Grade 12 Certificate or equivalent.
• PSIRA Grade A registered and valid.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organisational skills, as well as good interpersonal and communication skills, are essential.
• Financial skills
• Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
• Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters
• Ensuring that all HR related queries are dealt with promptly
• Formulate disciplinary actions
• Ensuring the timeous submission of employment forms to the Regional Office.
• Submitting relevant weekly / monthly incident and general reports to Management
• Investigating incidents and reporting on such
• Must have sound knowledge of the ISO 9001:2008 Management System.

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Minimum Requirements:

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 5 years’ experience in the security industry.
• People management experience.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s Licence is required.
• Must be firearm trained for Business Purpose
• No criminal record
• Applicants to reside in Durban

Key Performance Areas: (not totally inclusive):

• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Dealing with all required administration matters.
• Liaising daily with Branch management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Management.

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MAIN PURPOSE OF JOB:

• A Vehicle Patrol Officer is to patrol and respond to clients and signals forwarded from the monitoring centre.

QUALIFICATION & EXPERIENCE:

• Grade 10
• PSIRA Registered Grade C & AR
• Firearm competency

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Valid driver’s license – 2 years
• Master drive
• Area knowledge

DUTIES

• You are required to familiarise yourself with the area
• Maintain response times as required by management
• Possess the necessary driving skills required
• To make use of the shortest possible routes in the area
• Familiarise yourself with the premises.
• Follow up with clients after serious incidences and offer assistance
• Pay special attention to all callsAssist with any problems or complaints
• Do public relations and introduction calls to a new client
• Ensuring the safety of clients by checking premises thoroughly and have the welfare of the client at heart at all times
• Show empathy to clients and have the ability to listen attentively to clients
• Give full feedback to clients where necessary
• Uniform etiquette.  Conduct daily parade and comply with Standing Operating Procedures (SOP)
• The general appearance of the vehicle.  Complete daily/weekly checklist
• Maintained personal hygiene
• Daily parades will be conducted
• Officers are required to submit comprehensive reports and feedback as requested from time to time
• Ensure follow correct radio procedures as prescribed by ADT Security
• Accurate information is to be forwarded both upwards and downward
• Keep your workstation/office neat and tidy at all times
• Attend all required meetings and training sessions
• Have expert knowledge about all facets pertaining to your position
• Not abuse company telephone for private calls

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Minimum Requirements:

• Minimum Matric Certificate and /or relevant post Matric qualifications.
• Some knowledge of the full function of debtors, credit control and reconciliation are essential.
• SAP knowledge would be an advantage.
• Proficiency in MS Word/Excel/PowerPoint is essential.
• Accuracy and high methodical working methods are required.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision, under pressure and meet strict deadlines.
• Previous experience in the security environment would be an advantage

Key Performance Areas: (not totally inclusive):

Receiving instructions via sales orders, memos, and e-mails, to load and bill new contracts for branches.

• Processing stock / billing / credit notes related to stock.
• Generating, printing, and distributing posting sheets for the branches.
• Ensuring that monthly invoicing and credits are correct and all revenue for a particular month is loaded on time.
• Doing month end reports for the branches and distributing the final reports to top management.
• Constant communication with branches to address any other queries or billing related problems that the branches may need assistance with.
• Doing all amendments, increases and terminations on existing contracts
• Processing and capturing of orders on the system
• Assisting Credit Controllers
• Processing credit notes
• Printing posting lists
• Assisting with queries relating to the Billing Department
• Printing invoices

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MAIN PURPOSE OF JOB: 

• To manage and coordinate the recruitment process for the stipulated departments as well as administer exit interviews. 

QUALIFICATION & EXPERIENCE:

• Matric or equivalent
• HR Qualification (Degree/Diploma)
• Minimum 4-7 years recruitment and selection experience
• Valid Driver’s License

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Computer literate (MS Office, outlook and internet)
• Sound knowledge of labour legislation

INTERNAL CLIENTS:

• All Staff
• Management

EXTERNAL CLIENTS:

• Clients
• Candidates
• Technikons / Colleges
• Referees

DUTIES:

• Check that Employment Requisition is correctly completed and assist managers in completing if necessary
• Compile a detailed job description based on the completed staff requisition
• Complete internal and/or external advert from detailed job description
• Place ads in appropriate media and on notice boards
• Peruse CV’s & identify candidates with relevant experience/background
• Do telephonic interviews if applicable
• Set up interviews with candidates who meet job requirements
• Conduct competency-based interviews & compile a shortlist
• Conduct criminal checks and reference checks on successful candidates
• Interview shortlisted candidates in conjunction with Line Management
• Discuss the top competencies and successful candidate with the Line Manager
• Prepare an offer letter to the successful candidate
• Send regret letters to unsuccessful candidates
• Compile engagement paperwork for successful candidate including and not limited to: Employment Contract, Annexure A and B and Personal Information forms
• Complete weekly recruitment report

Re-employments:

• Obtain the application form accompanied by a motivational letter from candidate
• Acquire previous employment details including disciplinary and attendance records
• Obtain a written reference and motivation from previous manager
• Continue with the relevant recruitment process including all checks
• Upon receipt of all details / documents send file for approval of Line Manager, HR Manager
• Prepare offer letter for successful candidate.
• Exit Interviews:
• Conduct exit interviews pertaining to resignations for the relevant departments
• Ensure that exit interviews are conducted within 48 hours of receiving the resignation documents
• Administration:
• Advise on HR policies and procedures
• Ad-hoc duties as and when required
• Competencies (Technical & Behavioral)
• Approachability
• Comfort around higher managers
• Customer focus
• Ethics and values
• Hiring and staffing
• Interpersonal savvy
• Listening
• Organizing
• Planning
• Process Management
• Sizing people up
• Time management
• Drive for results

PERFORMANCE STANDARDS:

• Ensure that the recruitment process is complete within 60 days of receiving a completed/signed requisition
• Ensure that the job description is completed in line with the requirements as set out by the Line Manager / HOD
• Ensure that the internal/external advert run simultaneously for 1 week
• Ensure that criminal checks and reference checks are completed prior to the candidate being made the Offer of Employment
• Ensure that contract and Annexure B corresponds with the approved Employee Requisition and documents are sent through to payroll timeously
• Ensure that the recruitment report is updated showing all vacancies in the relevant departments

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DESCRIPTION:

• The Surveillance Off-Site Control Room utilizes the event control room whereby Surveillance Off-Site Control Room Officers escalate their findings into a Situational Control Room from where escalations are either dispatched or dismissed in the Surveillance Control Room.

QUALIFICATIONS AND ATTRIBUTES:

• Compulsory:
• Grade 12
• PC Literate
• PSIRA Grade “C”
• No criminal records
• Surveillance (CCTV) industry specific knowledge.
• Surveillance monitoring fundamentals.
• Surveillance monitoring platforms and methodology.
• Minimum of 1 year Monitoring Centre experience in a similar position
• Must be able to work independently and be self-motivated.
• Must be able to work as part of a team.
• Must have a strong sense for attention-to-detail.
• Well-articulated with excellent writing skills
• Reporting Skills
• Need to be proactive and be able to handle pressure situations.
• Be accountable for work to be done on their station.
• Knowledge of all monitoring platforms used by FADT which include: Syntell, DSS (Dahua) Deep Alert, Vumacam Proof 360 (Isentry) and Proof Search will be an advantage.
• Good Working relationship with peers

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Main Job Purpose:

• To provide efficient and effective finance business support to the Specialized Services Division, by planning, organising, leading and controlling activities which ensure, the timely and accurate financial reporting, budget development and control, proactive business case and cost saving model development and monitoring, effective cash flow management, sound internal controls, governance and regulatory compliance.

Minimum Requirements:

• Grade 12 or Matric Certificate.
• Valid, unendorsed motor vehicle license.
• Clear Criminal Record;
• Must be fully computer literate on SAP/ Similar ERP System and MS Office suite (advanced user)
• Must have own reliable transport.
• CIMA Member (equivalent
• B Com Honours
• Minimum 3-5 post articles (preference will be awarded to candidates with Services/Logistics/Transport Industry experience)
• Willingness to travel and be away from the appointed place of work.

Jobs Objectives

• Prepare and maintain regular financial planning reports.
• Monthly profit and loss forecast by division; (vs. budget)
• Complete analysis of financial results.
• Business Partner to the Operational Executives & CFO;
• Develop and execute analysis on business cases and models;
• Assist in the development of financial planning and analysis exercises/reports;
• Coordinate the development and monitoring of budgets.
• Develop financial business plans and forecasts.
• Develop, implement and monitor cost saving models and initiatives.
• Ensure debtors collections are maximised, and DSO is within target.
• Oversee the accounting and support services departments;
• Ensure maintenance of appropriate internal controls and financial procedures.
• Ensure timeliness, accuracy, and usefulness of financial and management reporting;
• Ensure legal and regulatory compliance regarding all financial functions.
• Enhance and implement financial and accounting systems, processes, tools and control systems.
• Develop and manage finance and admin staff.
• Support and Lead Adhoc projects – related to the Business Intelligence, Automation and Artificial Intelligence implementation within the guarding finance space

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Minimum Requirements:

• Minimum Grade 12
• Competence in the use and application of the MS Office, Excel, and Power Point
• Oral and writing capabilities in at least Afrikaans and English required
• Preferably two years-experience in an administrator environment
• Must be teachable, organised, energetic, capable of working independently and innovative
• Must be prepared to work after hours if required because of IODs
• Own reliable transport.

Key areas of responsibility:

• Administrative duties by performing delegated tasks as well as initiatives to alleviate the pressure of the COID Group Manager.
• Follow-up with branches on IOD documents and/or certified IDs not received or that do not comply as per the prescripts.
• Follow-ups with FSG branches and hospitals on the status quo of outstanding IOD medical reports.
• Assist the COID Group Manager with IOD enquiries or follow-ups required.
• Keep record of COID outstanding issues or corrective actions required.
• Assist with the filing and/or retrieval of IOD documents from the archive on a daily basis.
• Assist with the gathering of IOD training material as instructed and submit it to the COID Group Manager at least 24 hours before the training session.
• Assist with the gathering of documents as required by the COID Group Manager for monthly pay roll orders.
• Render administrative support for COID meetings as requested by the COID Group Manager that include among other, sending out of notification, prepare copies of documents under discussion and taking of minutes.
• Develop a database of external COID service providers and update the list every month.
• Ensure that at least 30 copies of the documents that are required by law and the COID policy when reporting an IOD are at all times readily available.
• Prepare in the last week of every month at least 60 files in advance for IOD incidents.
• Assist to ensure the most efficient and effective spending of COID finances and the purchasing of COID items.
• Assist with all aspects related to the COID process or any matter as requested by the COID Group Manager.

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Qualifications, experience and other competencies required:

• Honours Degree CA (SA)
• Professional Body Membership – CIMA/SAICA/SAIPA
• 5-8 years’ experience in a similar environment
• 10 years’ experience in financial management
• Computer literate in MS Office suite
• Advanced Excel
• SAP
• IFRS
• Planning and Budgeting
• Financial Acumen
• Attention to detail
• Own vehicle and valid driver’s license
• Administration, interpersonal communication, and customer liaison skills are required.

Key areas of responsibility: (Not totally inclusive)

• Support the Divisional Chief Financial Officer in developing organisational budgetary structures and financial strategies aimed at driving stakeholder value and creating the context for future success.
• Influence and drive the achievement of agreed divisional financial targets.
• Participate in the formulation of organisational strategy, clearly defining strategic options between conflicting priorities.
• Ensure that the divisional organisational strategy is adequately resourced through the development and implementation of a requisite financial plan that is adopted and implemented throughout the organisation.
• Responsible for developing and implementing the group tax strategy.
• Responsible for developing and implementing the group BBBEE ownership strategy.
• Manage long-term and short-term investment strategies.
• Manage group fixed assets, including planning for capital investment, maintenance and disposal.
• Assist with the process to align the procurement strategy to support and enable the achievement of the group business strategy including target setting, sourcing strategy, strategic supplier management and capability planning.
• Consolidate, analyse and report on financial performance as well as corrective, preventative and improvement initiatives required to achieve financial strategies & targets.
• Ensure the adequacy of balance sheet structuring to support the group.
• Communicate and report to stakeholders based on reporting obligations and, where applicable, on incidents (and response).
• Management of all group investments, day-to-day cash management, cash flow forecasting and electronic banking systems.
• Implementation of robust controls related to treasury matters relating to all aspects of the group.
• Integration and development of the current group treasury policy with the group’s strategic requirements and direction.
• Prepare and monitor company’s various cash flow forecasts and perform financial modelling.
• Driving improvement in the management of cash and borrowings across the Group.
• Manage cash related activities including the security and control of payments and collections processes.
• Active management of transactional risks that the group may be face on an ongoing basis.
• Act as an advisor by providing financial and management information, analysis, reports and recommendations to various business areas.
• Review and analyse the financial performance and forecasting of the group and provide relevant advice and direction.
• Planning of monthly, quarterly and annual reporting and continuous process optimisation.
• Develop and implement improvements to the control framework to support accurate financial reporting and ongoing assessment of risks and associated controls.
• Oversee the design and delivery of reports and insights that analyse business performance metrics.
• Guide the preparation of financial information to the Board of Directors and Audit Committee.
• Oversee the Budgeting and planning processes and procedures, this includes translating the annual business strategic plans into financial plans, calendars and timelines and developing relevant supporting processes and reports.
• Consolidate and analyse Group Capex.
• Oversee and manage the end-to-end Payables function including month-end / period-end closing activities including accounts reconciliations and accruals.
• Oversee the analysis of data to ensure accuracy in payment processing.
• Ensure clear and updated communications with Business and Customers (incl. 3rd Party suppliers).
• Create individual and team ownership for decisions, plans and strategies by collaborating with and empowering team members.
• Integrate and assign resources across area of responsibility through effective workforce planning, to ensure efficient work streams.
• Effectively manage performance within the team in order to ensure business objectives are achieved.
• Provide clear leadership and promote and foster a team culture consistent with group values.
• Motivate, coach, mentor and develop direct reports, ensuring the continuous development of team, creating an organisation-wide learning enabled environment.
• Embrace diversity and drive the Employment Equity strategy within the auditing function
• Engage with various stakeholders across the business to drive communication and collaboration.
• Proliferate and support employee charter, code of ethics, BEE program with all management and staff.
• Support Group goal congruence.
• Interaction with other Excos and Exco members on a regular basis
• Support Senior Management in other divisions via specific interventions, mentoring and succession planning.
• Manage the succession planning process within area of responsibility.
• Strategically influence organisation-wide development, implementation and adherence to corporate governance scenarios, positioning the organisation optimally to the relevant legal, social, political, economic and ethical circumstances.
• Ensure compliance to all legislative, statutory and regulatory frameworks within area of responsibility.
• Establish and comply with governance principles and structures in line with best practice (e.g. Group Policies, IFRS).
• Analyse, consolidate and report financial results to the board of directors.
• Ensuring compliance across all areas of tax within the group and providing tax support for any corporate actions the group may embark on from time to time.
• Ensuring compliance with legislation and providing support for any corporate actions the group may embark on from time to time to achieve an optimal BBBEE rating.

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Qualifications, experience and other competencies required:

• Honours Degree CA (SA)
• 5-8 years’ experience in a similar environment
• 10 years’ experience in financial management
• Computer literate in MS Office suite
• Advanced Excel
• SAP
• IFRS
• Planning and Budgeting
• Financial Acumen
• Attention to detail
• Computer literate in MS Office suite
• Strong understanding of BCEA and Labour legislation
• Five years’ experience with HR database administration, including Payroll systems and integration
• Project management experience
• Own vehicle and valid driver’s license
• Administration, interpersonal communication, and customer liaison skills are required.

Key areas of responsibility: (Not totally inclusive)

• Support the Group Financial Director in developing organisational budgetary structures and financial strategies aimed at driving stakeholder value and creating the context for future success.
• Influence and drive the achievement of agreed Group financial targets.
• Participate in the formulation of organisational strategy, clearly defining strategic options between conflicting priorities.
• Plan for the future by setting priorities to shape and structure organisational business critical disciplines.
• Provide a framework for long-term initiatives to be developed and implemented in alignment with strategic guidelines.
• Ensure that the organisational strategy is adequately resourced through the development and implementation of a requisite financial plan that is adopted and implemented throughout the organisation.
• Responsible for developing and implementing the group tax strategy.
• Responsible for developing and implementing the group BBBEE ownership strategy.
• Manage long-term and short-term investment strategies.
• Manage group fixed assets, including planning for capital investment, maintenance and disposal.
• Assist with the process to align the procurement strategy to support and enable the achievement of the group business strategy including target setting, sourcing strategy, strategic supplier management and capability planning
• Consolidate, analyse and report on financial performance as well as corrective, preventative and improvement initiatives required to achieve financial strategies & targets.
• Ensure the adequacy of balance sheet structuring to support the group.
• Review and recommend changes to the investment policies based on the market conditions.
• Support group on key investment decisions which have an impact on cost of capital.
  Management of all group investments, day-to-day cash management, cash flow forecasting and electronic banking systems.
• Integration and development of the current group treasury policy with the group’s strategic requirements and direction.
• Prepare and monitor company’s various cash flow forecasts and perform financial modelling.
• Driving improvement in the management of cash and borrowings across the Group.
• Effectively managing bank and debt capital markets relationships
• Evaluate alternative long-term borrowing strategies and make recommendations in accordance with the capital structure guidelines.
• Arrangement and ongoing negotiation of all group borrowing, bank relationship management, bond raising and issuance.
• Manage cash related activities including the security and control of payments and collections processes.
• Active management of transactional risks that the group may be face on an ongoing basis.
• Act as an advisor by providing financial and management information, analysis, reports and recommendations to various business areas.
• Planning of monthly, quarterly and annual reporting and continuous process optimisation.
• Develop and implement improvements to the control framework to support accurate financial reporting and ongoing assessment of risks and associated controls.
• Guide the preparation of financial information to the Board of Directors and Audit Committee.
• Oversee the Budgeting and planning processes and procedures, this includes translating the annual business strategic plans into financial plans, calendars and timelines and developing relevant supporting processes and reports.
• Consolidate and analyse Group Capex.
• Oversee and manage the end-to-end Payables function including month-end / period-end closing activities including accounts reconciliations and accruals.
• Oversee the analysis of data to ensure accuracy in payment processing.
• Ensure clear and updated communications with Business and Customers (incl. 3rd Party suppliers).
• Create individual and team ownership for decisions, plans and strategies by collaborating with and empowering team members.
• Integrate and assign resources across area of responsibility through effective workforce planning, to ensure efficient work streams.
• Effectively manage performance within the team in order to ensure business objectives are achieved.
• Engage with various stakeholders across the business to drive communication and collaboration.
• Proliferate and support employee charter, code of ethics, BEE program with all management and staff.
• Support Senior Management in other divisions via specific interventions, mentoring and succession planning.
  Manage the succession planning process within area of responsibility.
• Strategically influence organisation-wide development, implementation and adherence to corporate governance scenarios, positioning the organisation optimally to the relevant legal, social, political, economic and ethical circumstances
  Ensure compliance to all legislative, statutory, and regulatory frameworks within area of responsibility.
• Establish and comply with governance principles and structures in line with best practice (e.g. Group Policies, IFRS).
• Analyse, consolidate, and report financial results to the board of directors.
• Ensuring compliance across all areas of tax within the group and providing tax support for any corporate actions the group may embark on from time to time.
• Ensuring compliance with legislation and providing support for any corporate actions the group may embark on from time to time to achieve an optimal BBBEE rating
• Ensure Reserve Bank requirements are met.

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MAIN PURPOSE OF JOB: 

• The overall purpose of the position is to effectively manage the functions of the Operations Department within the region, with key focus on providing quality contractual services to customers, in compliance with legislation, company policies, processes and procedures, and to ensure the achievement of budgeted financial targets.
• The role requires a highly engaged leader who will implement future strategies for producing the changes needed to achieve the required business results.

REQUIREMENTS

Experience

• 10 years of progressively more responsible positions in senior management positions, preferably in a similar industry, if not in possession of a formal tertiary qualification.
• Proven track record of successfully supervising and managing a team within a high demand environment.

Qualification

• Relevant Management Degree/Diploma/Certificate and/or relevant experience.
• Required Skills, Knowledge or Characteristics Strong effective communicator.
• Ability to coordinate the efforts of a large team of diverse employees.
• Demonstrated ability to for continuous improvement and departmental contribution. Ability to lead in an environment of constant change.
• Demonstrated effectiveness in customer interactions.
• Financial Acumen.
• Aptitude for the use of technology within the operational environment.
• Comfort around senior management

SPECIFIC RESPONSIBILITIES:

This list is non-exhaustive and may be added to or removed from over time.

Align people with process

• Communicate the direction in words and deeds to all those whose cooperation may be needed so as to influence the teams and coalitions.
• Energise people to overcome all forms of barriers to change and therefore achieve the agreed business results.
• Produce change to build a successful and profitable function.
• Provide leadership and instruction to a senior team of managers responsible for a truly customer-service orientated organisation.
• Manage interdivisional relationships within the organisation, work directly with other internal functional areas and take ownership for the department.
• Create a performance based culture and ensure effective succession planning.

Compliance

• Responsible for ensuring that all company processes and procedures relating to Armed Response, Guarding, Fleet and Training comply with the company rules as well as the relevant statutory laws.
• Responsible for ensuring that company operations comply with all internal standards and requirements.
• Actively monitor and drive compliance management within the Operations Department to minimise risk exposure to potential reputational damages and/or fines. Utilise existing compliance management systems i.e. FAMS, GreenFleet, SecureDrive etc to deliver the required results.
• Manage the flow of information to and from business partners to ensure compliance within the various business units. Train and educate relevant staff, supervisors and business partners so that they are informed of any legal changes and updates to compliance guidelines.
• Conduct regular region and branch assessments to determine whether company policies and procedures are compliant.

Armed Response

• Be a true partner to the business by managing the interaction between Armed Response and all other business functions – HR, Finance, CMC, CCC etc.
• Drive continuous improvement in service delivery and cost efficiencies through the analyses and interpretation of data, improvement of processes and the implementation of new projects where appropriate.
• There will be a strong focus on attrition analysis and the operationalization of service plans to this effect.
• Work directly with business partners – General Managers, Regional Managers and Branch Managers - in development of area specific plans.

Assist the business in achieving the budgeted Gross Margin by continuous service improvement and cost management, included but not limited to:

• Fuel consumption, fuel usage, mileage management.
• Vehicle related costs through reduction in accidents and accident costs and the optimisation of resource deployment.
• Direct labour costs like overtime, absenteeism, training, excess leave and staff turnover.
• Overhead cost control to effectively manage the Cost To Serve.
• Define and drive targets set nationally or in agreement with internal business partners.
• Implement processes and systems to manage and drive down complaints / queries and terminations.

Guarding Management

• Drive continuous improvement in service delivery and cost efficiencies through the analyses and interpretation of data, improvement of processes.

Work directly with business partners – General Managers, Regional Managers and Branch Managers to ensure:

• Correct wage to revenue ratios in all contracts
• Assessment of monthly NPS scores and overview of action plans
• Direct labour costs like overtime, absenteeism and excess leave are being managed effectively Ensure that all vehicle related policies are being adhered to.
• Ensure that all vehicle related costs are being managed effectively within the regions/branches.
• Overhead cost control to effectively manage the Cost To Serve.
• Define and drive targets set nationally or in agreement with internal business partners.
• Implement processes and systems to manage and drive down complaints / queries and terminations.

Fleet Management

• In conjunction with the Regional Fleet Manager;
• Overall responsibility for maintaining a safe, reliable and cost-efficient fleet of vehicles to support the business. Accountable for cost controls and managing of internal (FSG Logistics Department) and external vendor relations.
• Efficient resource planning in terms of vehicles.
• Fuel management.
• Accident management
• Effective management of all Fleet Management processes like cluster setup, onboard vehicle monitoring, violation reporting and management.

Training

• In conjunction with the Fidelity ADT Training department;
• Ensure that all Operational employees are fully trained in accordance with legislation and internal training requirements.
• Together with business partners and the Fidelity ADT Training department, continuously develop training initiatives to improve on the skill sets of Operations employees to be able to execute on the customer demands. Ensure that all Operations employees are fully trained to cope with the daily demand and scope, with a specific focus on EHS. Consistently evaluate the operational environment and adopt the training requirements so that employees are equipped to deal with these changing demands.

Environmental Health and Safety

• Provide transformational leadership in the effective management of the EHS function.
• Conduct EHS audits and implement corrective actions where required.
• Lead significant improvements in the reduction of Significant Incidents and Motor Vehicle Accidents.
• Review all serious and significant incidents and near miss incidents with a view of formulating corrective actions and effective managing of risk.
• General Together with the finance team, create the Operations department’s annual budget.
• Formally review the region’s financial Income Statements on a monthly, quarterly and annual basis with the financial team and business teams.
• There will be a strong focus on customer service and operational execution. Continuous customer involvement is a key requirement for service improvement.
• Performance management of all direct reports is essential, review performance kpi’s as required and develop plans for improvement in performance where required.
• Ensure compliance with internal policies and procedures, external regulations and standards.
• Mentor and coach direct reports to ensure their growth and development and the continuous succession. Drive reward and recognition activities.

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Minimum Requirements

• Post matric qualification in General Management advantageous
• Sales, Marketing or Management diploma advantageous.
• 3 years’ minimum experience, at Mid-Management level.
• Financial knowledge of Budgets, forecasting and Profit and Loss
• Grade B Security Certificate – (existing or to be obtained on appointment)
• Experience in the Security Industry preferred

Duties & Responsibilities

Leadership

• To consistently provide strong leadership of the branch and its employees.
• To communicate with passion the vision and strategy of the branch and its performance.
• To make timely, considered decisions for the long-term success and development of the branch.

Finance, Planning & Controls

• Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
• Submit monthly business plans, operating and sales budget for the branch in accordance with regional requirements.
• Manage and ensure accurate forecasting for branch in accordance with Finance.

• Manage Branch P&L to ensure profitability is sustained and growth is achieved
• Manage effective collections for the branch

Operations

• Ensure that effective planning/ production controls are established in all areas and are a key management tool.
• Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
• Champion the development of a customer focused quality improvement culture.

• Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary
• Ensure that service levels throughout the branch and area is sustained
• Drive a community driven pro-active service throughout the branch by engaging with forums.
• Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road
• Conduct client visits for contact crimes.

Health, Safety and Environment

• Maintain health & safety policies and working procedures.

• Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines

Marketing

• Drive all marketing activations within the branch and have a set annual plan.
• Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
• Drive strong social media presence within the branch identifying influencers and forging good relationships with them
• Drive a culture of “content-creation” to remain relevant in the social media space
• Ensure that OTT strategies are implemented and relevant
• Drive effective/pro-active communications

Commercial

• Be proactive in regularly reviewing customer requirements and feedback.
• Communicate with customers on a regular basis.
• Ensure close liaison with branch sales team.
• Exploit new market and product opportunities via various external routes.
• Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.

People Management

• Identify training and development needs among staff and coach accordingly.
• People management, including all HR related issues as well as staff development.
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available

Business development

• Together with operational managers identify Residential Guarding and bulk sale opportunities
• Generate proposals for bulk business/Residential Guarding sites
• Drive community involvement through operational collaborations and the effective communication thereof
• Manage the profitability of Residential Guarding schemes

Attrition and Retention Management

• Manage all elements of attrition with aim to retain clients at all times.
• Drive reconnections within the branch
• Analyse branch attrition and plan mitigating actions to remedy it
• Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum

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Minimum Requirements:

• Matric Certificate and preferably a recognised credit control qualification.
• At least 3 years’ experience and full knowledge in credit control and reconciliation is essential
• Sound working knowledge of the SAP system.
• Proficiency in MS Word, Power point and especially Excel is essential
• Must be fluent in English.
• Must have own transport.

Key Performance Areas: (not totally inclusive):

• Performing the full credit control functions.
• Maintaining and managing collections in relation to the company’s Group Credit policy.
• Maintaining a healthy cash flow at all times.
• Keeping bad debts to a minimum.
• Ensuring that monthly collections meet the required targets.

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Key Responsibilities:

• Actively promoting and selling community solutions.
• Develop and implement strategic plans to drive sales growth and increase profitability.
• Develop Marketing Plans and collaborate with Sales force to drive brand visibility.
• Ensure return on Investment and drive profitability in existing schemes in conjunction with Branch Manager.
• Work with the Branch Managers to track and put in place strategies to decrease attrition in the community
• Identify emerging trends in the market and industry to identify new business opportunities.
• Scheme management: regular communications and formal meetings with all schemes in the area of responsibility.
• Negotiate contracts and pricing agreements with customers.
• Establish and maintain strong relationships with identified key customers.
• Attend community events, ensuring visibility of our brand in the area.
• Establish and maintain good relationships with SAPS, Community Watches, CPFs and Community Forums.
• Attend SAPS CPF community meetings – AGMs, Monthly meetings, Weekly, Adhoc.
• Collaborate with cross-functional teams to ensure that customer needs are met and that the company's goals are achieved.
• Focus on identifying and overcoming obstacles
• Strategize on how to stay ahead of the curve
• Monitor and report on sales performance, market trends, and customer satisfaction.
• Provide input into product development and marketing strategies based on customer feedback and market insights.
• Monitor and manage competitor activity.
• Analyze suburb specific information ie new client, attrition, terminations, crime and terminations to facilitate effective management of the area.

Qualifications:

• Diploma/Degree in Business Administration, Marketing, or a related field.
• Psira Grade B 

Skills, Attributes and Experience

• Minimum of 5 years of experience in sales, marketing, or customer management roles.
• Proven track record of success in developing and managing customer relationships.
• Strong negotiation and communication skills.
• Ability to think strategically and solve complex problems.
• Experience in the consumer goods industry is a plus.
• Proficiency in CRM software and Microsoft Office Suite.
• Proactive and solution orientated mindset
• Committed to quality and excellence