Jobs at Fidelity Services Group

Overall purpose of the job:

• To manage and maintain quality within Fidelity Secure Drive. Maintain and resolve customer related issues. Present and defend Fidelity Secure Drive all fitment related issues where required   
• To contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality technology and information supported by first rate service.  The incumbent must uphold our promise to clients that we go beyond the expected. 

Duties & Responsibilities:  
The job holder is required to manage and maintain all allocated resources   

Vehicle     

• Cleanliness 
• Traffic offences 
• Roadworthiness 

Tools 

• Safekeeping of tools are good and serviceable 

Stock 

• Complete stock take 
• Resolve all missing stock 

Cell Phone  

• Devices are operational     
• Monitor data usage   

Uniform  

• Maintain uniform   
• Ensure clean and presentable as per Psira  

Complete on the job coaching 

• With technicians where required 
• Attend to all Complaints when required  
• Offer product support onsite and remotely. 
• Dealing with technical and client queries 

Assist with fitments when required  

• Complete hardware installations to the highest quality and within the required timelines  
• Repair, Maintain and Installation of Tracking Systems  

Maintain fitment quality 

• Providing comprehensive feedback to internal role player 
• Assist with technical evaluations and repairs    
• Implement new fitment techniques (OEM fitment guideline requirement implementation) 
• Specialised fitment techniques   
• Company uniform in good condition 
• Ensure familiarity and adherence to applicable company policies and procedures    
• Ensure that personal hygiene is maintained (as per PSIRA),  
• Attend and take initiative to develop own skills 

Minimum qualifications and experience:  

• Matric  
• Driver’s license (code B),  
• Clear Criminal Record  
• Psira Grade C 
• Trade test in motor electrical electronics or similar preferred,   
• Auto-electricians qualification advantageous,   
• At least 6-10 years’ experience in the fitment of vehicle tracking equipment 

Attributes:  

• Action orientated  
• Good fault finding skills  
• Attention to detail   
• Problem Solving  

Deadline:11th August,2025

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Main purpose of job:

• Source and sell armed monitoring and armed response agreements to potential new customers
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
• Achieve and exceed monthly sales targets for new customers and hardware sales

Qualification & experience:

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
• Matric or equivalent

Job requirements & other attributes:

• This position is based in Kleinmond.
• Self-motivated and energetic
• Selling skills
• Good organisational and time management skills
• Excellent communication (written & verbal), presentation and negotiation skills
• Computer Literate (MS Office, Email and Internet)
• Presentable and of sober habits
• Valid driver’s licence - (Compulsory)
• Own reliable vehicle - (Compulsory)
• PSIRA Grade C - (Advantageous)
• Hunter for new business
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)

Duties:

• Generate and close self-sourced deals
• Follow up on all leads received internally and via telesales
• Sell security solutions to new and existing clients
• Create solid & long-standing relationships with estate agents, builders, architects etc.
• Daily, weekly and monthly reporting
• Motivated to achieve and exceed sale targets
• Maintain all administrative duties pertaining to sales

Performance Standards

• Achieve both targets for revenue sales & for new clients
• Maintain a high standard of relationship with existing Estate clients
• Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

• Drive for results
• Action oriented
• Customer focus
• Perseverance
• Functional/Technical skills
• Problem solving
• Technical Learning
• Assertive
• Sense of urgency

Deadline:11th August,2025