In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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Job Description
- To provide expert advice and support in practice formulation and associated best practice improvements
- Responsible for leading and developing a team of technical resources that provide operational project and technical support
- Deliver against operational and cost targets
- Prioritise resource allocation to minimise and reduce wastage
- Monitor costs for the financial year according to the operational plan
- Allocates and approves expenditure
- Review cost reports and resolves or explains variances to the budget
- Identify, control and escalate potential risks that may lead to increased costs
- Manage costs or expenses within approved budget to achieve cost efficiencies
- Contribute to the development of larger overall area budget
- Develop the budget for the next financial year for area of responsibility taking all operational plans into consideration
- Research and design a longer term financial resource requirement plan for the area of responsibility
- Present the business case to motivate for financial resources
- Analyse and develop implementation plans against the forecasted financial budget
- Develop tactical budget for area of responsibility that minimise expenditure and manage costs
- Control the budget for area including the authorisation of expenditures and implementation of financial regulations Deliver customer experience excellence aligned to Organisational values and service standards
- Build professional long-term relationships with customers based on trust that builds the brand
- Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
- Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
- Provide customers with relevant information to keep them informed of products and service options
- Ensure full understanding of customer needs to deliver a quality service
- Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
- Communicate how customer service solution will be implemented and secures buy-in
- Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
- Ensure resolution of customer queries and complaints timeously and ownership of issues
- Analyse customer feedback to help improve customer service
- Propose ideas to improve customer service
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
- Engage in cross-functional relationships to obtain and to provide work support
- Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
- Ensure implementation of relevant policies, governance and practice standards across the business
- Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
- Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
- Develops an understanding of risks and risk management approaches
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
- Educates others and makes suggestions for improvements
- Networks and participates in specialist risk forums where required
- Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
- Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map
- Research, enable and consult on improvements and opportunities to harness technology and platform enablement
- Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
- Monitor customer feedback reports and align processes to maximise efficiencies
- Provide input into the development of the busines area tactical strategy in achievement of the overall business strategy
- Develop and implement an area operational plan in achievement of Business objectives
- Understand competencies and skills required for own and employee's development and performance
- Identify development needs and select effective solutions to address own and employee development needs
- Ensure that each employee prepares a personal development plan that is implemented and reviewed as required
- Provide on the job coaching and guidance
- Manage team delivery against goals in the area of responsibility
- Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures
- Participate in Talent Management practices and processes in line with HR policies and procedures
- Implement employment equity plan targets in all recruitment and employee movement activities
- Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
- Ensure skills are transferred in specific functions
- Ensure conflict resolution and respond to any complaints or concerns
- Set relevant stretch goals for team and motivate achievement
- Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
- Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement
- Card Industry knowledge beneficial
Tech Stack
- Java
- Cobol
- Hogan
- MVS
- IMS
- Jira
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
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Job Description
- To create, debug, verify, maintain and update technical test scripts to run automated testing Is responsible for testing the functionality of a system designed to address business requirements to prevent errors/defects in the live system through the implementation of change control and improvement
- Deliver against operational and cost targets
- Prioritise resource allocation to minimise and reduce wastage
- Monitor costs for the financial year according to the operational plan
- Allocates and approves expenditure
- Review cost reports and resolves or explains variances to the budget
- Identify, control and escalate potential risks that may lead to increased costs
- Manage costs or expenses within approved budget to achieve cost efficiencies
- Ensure full understanding of customer needs to deliver a quality service
- Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
- Communicate how customer service solution will be implemented and secures buy-in
- Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
- Ensure resolution of customer queries and complaints timeously and ownership of issues
- Analyse customer feedback to help improve customer service
- Propose ideas to improve customer service
- Deliver customer experience excellence aligned to Organisational values and service standards
- Build professional long-term relationships with customers based on trust that builds the brand
- Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
- Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
- Provide customers with relevant information to keep them informed of products and service options Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
- Ensure implementation of relevant policies, governance and practice standards across the business
- Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
- Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
- Develops an understanding of risks and risk management approaches
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
- Educates others and makes suggestions for improvements
- Networks and participates in specialist risk forums where required
- Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
- Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map
- Research, enable and consult on improvements and opportunities to harness technology and platform enablement
- Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
- Monitor customer feedback reports and align processes to maximise efficiencies
- Provide input into the development of the busines area tactical strategy in achievement of the overall business strategy
- Develop and implement an area operational plan in achievement of Business objectives
- Assess own performance against competencies and skills required delivery
- Identify development needs and select effective solutions to address own development need
- Prepare a personal development plan with management to implement and review as required
- Monitor own progress against development plan and measure impact of results
- Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
- Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement
Tech Stack
- Java
- Springboot
- AWS
- Database Management Systems
- API
- Plunk and Grafana
- CI/CD Pipelines
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Job Description
- To advise and collaborate with the relevant stakeholders in the business unit/segment and team to support and enable the development of the financial crime policy, guidance, and appropriate financial crime safeguards for the business unit/segment, including those that relate to exploitation of platform technology and electronic commerce, Anti-Money Laundering and Countering Terrorist Financing, Economic Sanctions, Market Abuse, Fraud and Anti-Bribery and Corruption
- To pro-actively advise on the development of financial crime policy applicable to the environment, the development of systems and controls to counter financial crime, and investigate, report, and liaise with law enforcement teams and/or agencies about suspected financial crime
- Advise management and the support teams, about the extent of existing, new, and emerging financial crime threats, and provide provocative assistance to help develop appropriate preventative safeguards
- Develop, encourage and nurture collaborative relationships across area of specialisation
- Display and encourage an appreciation of teamwork and inclusivity
- Participate in planned activities that are appropriate for own development
- Compile reports that track progress and guide business to make informed decisions
- Ensure development and continuous value add improvement to operational processes
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
- Control expenditure and identify process improvements to contain and reduce costs
- Identify, measure, and assess all compliance and financial crime risks associated with the business including the development of new products and business practices to assess vulnerability to breaches of legal and regulatory standards
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Job Description
- Hello Future Retention Administrator
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team at Motovantage, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- Provide efficient and effective administration support to ensure the smooth running of a functional area
Are you someone who can:
- Process Cancellations: Efficiently manage cancellation requests from customers, ensuring all necessary information is collected and documented.
- Customer Communication: Communicate with customers regarding their cancellation requests, providing clear information about policies and any potential refunds.
- Data Management: Maintain accurate records of cancellations in the company’s database, ensuring compliance with company policies.
- Problem Resolution: Address any issues or disputes related to cancellations, working to resolve them in a timely manner.
- Reporting: Generate reports on cancellation trends and customer feedback to help improve services and policies.
- Complete and Manage cancellations through the case and emails process.
- Assist where necessary with the development of processes to provide continual service improvement.
- Investigate and resolve customer cancellation issues.
- Processing of all cancellations of warranty, service, maintenance, VAPS and BLM.
- Ensuring that all required documents are collected for the cancellation process.
- Accurate calculation and processing of all refunds.
- Compile Refunds report every morning for approval and accuracy of data and make sure all refunds screenshots are available when submitting for approval.
Skills and Qualifications:
- Communication Skills: Strong verbal and written communication skills to interact effectively with customers and team members.
- Attention to Detail: Ability to manage data accurately and ensure all cancellation processes are followed correctly.
- Customer Service Orientation: A focus on providing excellent service and support to customers.
- Problem-Solving Skills: Ability to handle difficult situations and find solutions that satisfy both the customer and the company.
You will be an ideal candidate if you:
- Have Matric
- 2 to 3 years working experience in similar role.
- Call Centre experience beneficial.
- Strong administrative ability
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
We can be a match if you are:
- Adaptable and curious
- Have a proven successful sales track record.
- Thrive in a collaborative environment.
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Job Description
- Hello, Future Intermediate Developer
- This role is within DirectAxis - a division of FirstRand Bank Limited and will be responsible for providing IT expertise and advice in the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards. An Intermediate Developer is also responsible for producing logical and technical specifications from functional specifications and to write the code for medium to large applications.
Key responsibilities
- Develop, maintain, and enhance high quality software applications ensuring high performance and scalability.
- Write clean code, efficient and reusable code
- Lead development efforts for new features and enhancements.
- Collaborate with cross-functional teams to deliver on business requirements.
- Troubleshoot and debug software issues ensuring applications are optimized and reliable.
- Participate in code reviews, contributing to maintaining high coding standards
- Help drive continuous improvement in both technical processors and team dynamics.
- Participate in Agile ceremonies.
Qualifications and Experience
- Qualification: A bachelors degree in BCom, B.Eng., BSC Eng, BSc Information or IT related degree
- Experience: A minimum of 3 - 5 years' relevant experience in programming
- Proficiency in one or more programming language
- Experience with Agile methodologies.
- Familiar with front-end and back-end
- Strong debugging and problem solver skills
- Experience working with databases
- Experience in working with version control.
- Work well in team
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Job Description
- Hello Future Network Engineer II
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Overview of the role and requirements:
- The function will include the implementation and operational support of the network technologies within the Firstrand Group.
- The technical specialist should demonstrate expertise in network switching functions and design, as well as excellent problem-solving skills.
- 5 years’ minimum experience in IT Data Center Networks
- Expert knowledge of Cisco Data Center Technologies
- Essential to have an excellent understanding of best practices in Network appliances, devices, and components. Knowledge of Cisco ACI networks will be an advantage
- Knowledge of load balancing technologies
- Strong Network troubleshooting skills
- CCNA Data Center certification will be an advantage
- The applicant will be required to work on-site weekend maintenance slots at the various Computer Centre facilities.
You will be responsible for:
- Maintenance of complex Network switching systems.
- Be able to contribute to the design a fully resilient / redundant Network in the required Technology area
- Advanced Cisco device configurations and support.
- Ability to build Network switches from the base configuration and associated IOS upgrades.
- Evaluate and optimize network performance.
- Automation of Network functions and duties.
- Participate in special assignments and projects.
- Lead the planning of migrations to new/improved hardware and software products.
- Prevent wastage and identify process improvements to contain and reduce costs
- Develop financial model for charge-out for all components to ensure relevant income are generated
- Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation
- Provide subject matter expertise and thought leadership in area of expertise
- Ensure compliance to legislative and audit requirements and adherence to relevant processes
- Develop appropriate strategic plans for the network design and architecture by executing plans and all changes required to optimise business network
- Monitor changes in legislation, regulations, initiatives and relevant industry practices
- Ensure drafting and implementation of appropriate interventions
- Identify all the components within the network by defining benchmarks for latency and utilisation of network components
- Implement network changes during defined slots and at appropriate times by executing all changes
- Ensure all network testing and analysis of network facilities are executed and findings used to increase efficiencies in the business
- Produce multi-network designs, design policies and applications for the business
- Resolution of high-level problems
- Ensure network security policy implementation and monitoring
- Assess own performance through seeking timely and clear feedback and request training where appropriate
- Manage personal development to increase own skills and competencies
What you will need:
- Over 5 years' experience in a similar role
We can be a match if you can:
- Strong communication and interpersonal skills.
- Able to work under pressure
- Effective written and verbal communication skills
You will have access to:
- Opportunities to network and collaborate.
- Challenging Work.
- Opportunities to innovate.
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Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Hello Future Branch Advisor
- Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
- As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- NQF4 qualification or higher
- 1-2 years’ experience in Client Services Support and delivery
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
You can be a match if you are:
- Customer Centric.
- Enjoy solving problems.
- Persuasive selling skills
- Able to understand rules in a regulated environment.
- Agile and Flexible
- Strong communication and interpersonal skills
- Have a results-driven attitude with a passion for exceeding targets.
- Have excellent Organisational skills and attention to detail.
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Job Description
- To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem
Are you someone who can
- Articulate and document business /systems requirements in a manner which is understood by all stakeholders, clearly articulate the business needs and at the appropriate level of detail.
- Must ensure use cases are correctly updated, services are tested and correctly mapped.
- Produce swagger docs where applicable
- Must be able to rapidly develop an insight into the platform and to communicate effectively with people who can provide that insight. Demonstrate good understanding of all elements that make up Business and IT system domain.
- Must be able to voluntarily participate, engage and/or propose solutions during JADs, project meetings, WR reviews & SA reviews. Able to ask the right questions.
- Must be able to independently approach stakeholders for seeking information.
- Ensure that models and standards are done according to accepted UML best practices, apply writing guidelines and templates (SRS, TWR and impact assessment.). Make sure documentation is up to date and is aligned to the ongoing changes to the requirements.
- Collaborate and work on enhancements to existing systems and work on projects from the ground up for brand new solution implementations.
You will have access to:
- Opportunities to network and collaborate with like-minded individuals
- Do work that is exciting and challenging
- Opportunities to be innovative
- Resources to help you with your professional development
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
- A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks
You’ll be an ideal candidate if you meet the following requirements:
- Able to apply critical solution-based thinking to solving problems.
- Familiar with UML (Sequence Diagrams, Context Diagrams and Low-level Design Documents) and Object-Oriented Design Foundations.
- Experience with Integration Patterns - APIs (SOAP and REST) using Json and XML, Queues, Batch.
- Database design - Ability to read and write SQL (basic-intermediate)
- Ability to create detailed Functional Specification Documents that enable the development of innovative, flexible, and efficient solutions of a business problem.
- Advance knowledge of the full SDLC.
- Collaborate effectively within a team and independently with stakeholders.
- Exposure to development languages, C# and JAVA (advantageous).
- Understand how to interpret XSD’s and swagger documents (advantageous).
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Job Description
- Hello Future Data Scientist I
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- We are looking for someone who can ensure the smooth operation of the regulatory capital reporting process for our retail portfolios by running (and eventually enhancing) existing code and performing basic checks on the outputs. Additionally, the candidate will assist in the preparation and submission of accurate and timely regulatory capital reports, and support the team in identifying and addressing anomalies or unexpected movements in the data.
Are you someone who can:
- Identify and develop new insights to business problems and apply innovative solutions to make organisational improvements.
- Utilise, refine, and enhance advanced statistical and machine learning models and data analysis to inform decision making and address business needs
- Take control of your own performance by seeking timely, and clear feedback and request training where appropriate
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
- Develop, encourage, and nurture collaborative relationships within FNB and across the FirstRand Group.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
You will be an ideal candidate if you have:
- Minimum Qualification - B.Sc. (Hons.) or higher, with a focus on mathematics, statistics, actuarial science, or related fields
- Experience – +/- 2 years
- Basic coding skills, preferably in SAS or a similar language.
- Strong analytical and problem-solving skills.
You will have access to:
- Opportunities to network and collaborate.
- Challenging projects, with opportunities to create from the ground up.
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
The typical responsibilities of this role include:
- Running and monitoring existing code to ensure smooth operation of the regulatory reporting process.
- Performing basic checks on the outputs to identify and address any anomalies or unexpected movements.
- Assisting in the preparation and submission of accurate and timely regulatory capital reports.
- Collaborating with team members to enhance and improve existing processes and code.
- Supporting the team in ensuring compliance with legislative and audit requirements.
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Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Hello Future Branch Advisor
- Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
- As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- NQF4 qualification or higher
- 1-2 years’ experience in Client Services Support and delivery
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
You can be a match if you are:
- Customer Centric.
- Enjoy solving problems.
- Persuasive selling skills
- Able to understand rules in a regulated environment.
- Agile and Flexible
- Strong communication and interpersonal skills
- Have a results-driven attitude with a passion for exceeding targets.
- Have excellent Organisational skills and attention to detail.
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Job Description
- Dear Future, Deal Maker (Employee Benefits. Group retirement and risk schemes)
- The role requires you to drive Sales and Campaign performance targets by establishing and building sustainable strategic key relationships across Channel and Pillars. This role will provide specialist advice and support in the execution of distribution processes, including the attainment of financial metrics aligned to KPI deliverables
Are you someone who can:
- Deliver sales targets and grow portfolio under guidance and supervision, by performing end-to-end process of deal origination to deal conclusion through effective engagement and understanding of customer’s business and needs
- Deliver customer service through adherence to quality service standards
- Complete all applicable onboarding administrative services through continuous reporting and updating of documents related to relevant stakeholders
- Develop, encourage and nurture collaborative relationships across commercial and within FNB EB
- Contribute to teamwork and inclusivity within team
- Identify opportunities to expand customer base with potentially profitable customers
- Input into the development and continuous improvement of operational processes
- Manages risks in own area of responsibility
- Build and maintain stakeholder relationships
- Achieve expected financial targets and uphold associated service levels
- Execute, Track and Drive Campaigns
- Compile required sales tracking reports
- Managing own development
You will be an ideal candidate if you have the following:
- RESIDE in Gauteng Inland
- NQF 7 or a Relevant Degree
ADVANTAGEOUS - FAIS accredited
- 1.1
- 1.3
- 1.22
- 1.7
- 1.20
- 1.5
- 1.14
- Min 5 years’ Experience in a similar environment
- Specialist client relationship management experience
- Investment Product Knowledge
- Professional/Technical learning
- Financial Awareness
- Innovative Thinking
- Results Orientation
- Effective Communication - Good Communication skills
- Networking
- Proficient in Excel, Word, and PowerPoint
- The ability to adapt and being flexible
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Adaptable and curious
- Have a proven successful track record.
- Thrive in a collaborative environment
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Job Description
Hello Future Growth Specialist
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As a Growth Specialist within FNB Personal Segment Advisory and Suites, you will be responsible for driving sales and achieving profitability targets by establishing and nurturing sustainable key relationships across all channels, product houses, and segments.
- Execute sales campaigns to promote products.
- Manage various internal and external partnerships effectively and establish rapport with stakeholders.
- Manage own development by assessing own performance and request training Customer service monitoring and improvements.
- Compile reports that track progress and guide business to make informed decisions.
- Maintain and foster ethical dealings with customers, clients and internal and external stakeholders at all times.
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Have thorough understanding of the products to be able to deliver comprehensive training for sales personnel in various channels.
- Contribute to the design, development, implementation and evaluation of sales competitions or campaigns aimed at the increase of sales.
- Coordinate and manage the product sales pipelines of the different channels and make adjustments accordingly based on internal and market changes.
- Provide input into the schedule for product sales pipeline.
Qualifications
- NQF Level 7 (Completed)/ Degree
Additional Requirements
- Leadership Experience
- People Management
- Sales Experience
- Growing and managing a portfolio
- Stakeholder Engagement
You Will Have Access To
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
We Can Be a Match If You Are
- Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
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Job Description
Hello, Data Scientist III
- We design for the shapeshifters and the game changers. As part of our talent team at FNB Connect, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Job Description Summary
- We're on the lookout for a talented Data Scientist to join our FNB Connect Credit team, this role forms part of the Acquisitions function of our Credit Value Chain.
Are you someone who:
- Has a passion for credit acquisitions and acquisitions strategy.
- Solid model development experience as well as, monitoring and optimization of existing models.
- Acquisition modelling experience with experience in reject inference methodologies.
- Strong understanding and experience with model calibrations.
- Understands how to work with big data and transform data to be suited for modelling or other analytical insights.
- Strong technically and strong coding proficiency (preferably SAS).
- Stakeholder management skills, setting deadlines and communicating effectively.
- Understands the impact of decisions and strategies on the credit life cycle.
- Attention to detail, idea generation and teamwork will be important to this space.
You will be an ideal candidate if you:
- Preferred Qualification – Honours Degree in Mathematics, Statistics, Actuarial Science
- Experience – A minimum of 5 years' experience in a credit risk analytics environment including analytical model development and implementation.
- Has relevant experience with data preparation for analysis such as: data collection, data cleaning and data manipulation.
- Has knowledge of/or experience in Quantitative analysis and Model building.
- Intermediate to advanced coding skills in SQL & SAS.
You will have access to:
- Opportunities to network and collaborate.
- A challenging and rewarding working environment.
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
- A team player – you believe in the power of teams, building and leveraging your networks.
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Job Description
- To provide required support and services to both internal and external stakeholders related to policy administration (e.g. renewals, policy endorsements, etc) and ensure continuous service to customers within agreed service level agreement.
Responsibilities:
- Achieve net profit growth for business.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
- Manage existing clients and grow portfolio through making contact and generating leads.
- Resolve all customer queries efficiently, and within agreed timelines.
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
- Control the effective service for settlements in the business through insurance claims.
- Provide sales support efficiencies and services in order to ensure retention of clients.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Comply with governance in terms of legislative and audit requirements.
- Gather and distribute relevant business information.
- Manage own development to increase own competencies.
Qualifications and Experience·
In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
- Must have experience in Commercial and Personal Lines
- Short-term insurance experience
- Fully FAIS compliant
- RE Certificate
- DOFA statement – dated not longer than 3 months
- Copies of qualifications completed
- Product specific training
- Certificates for CPD hours completed, for the 3-year cycle e.g 1 June 2022 to 31 May 2022, 1 June 2023 to 31 May 2023 and 1 June 2024 to 31 May 2024.
- Related Degree or Diploma
- 3 year's related experience (minimum)
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
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Job Description
- To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service
- Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work
- Drive sales across product and campaign initiatives to exceed set targets
- Deliver customer experience excellence aligned to Organisational values and service standards
- Build professional long-term relationships with customers based on trust that builds the brand
- Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
- Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
- Provide customers with relevant information to keep them informed of products and service options
- Ensure full understanding of customer needs to deliver a quality service
- Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
- Communicate how customer service solution will be implemented and secure buy-in
- Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
- Ensure resolution of customer queries and complaints timeously and ownership of issues
- Analyse customer feedback to help improve customer service Propose ideas to improve customer service
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
- Engage in cross-functional relationships to obtain and to provide work support
- Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
- Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
- Ensure implementation of relevant policies, governance and practice standards across the business
- Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
- Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
- Develop an understanding of risks and risk management approaches
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
- Educate others and make suggestions for improvements
- Network and participate in specialist risk forums where required
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
- Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
- Understand competencies and skills required for own and employee's development and performance
- Identify development needs and select effective solutions to address own and employee development needs
- Ensure that each employee prepares a personal development plan that is implemented and reviewed as required
- Provide on the job coaching and guidance
- Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
- Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement
- Manage team delivery against goals in the area of responsibility
- Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures
- Participate in Talent Management practices and processes in line with HR policies and procedures
- Implement employment equity plan targets in all recruitment and employee movement activities
- Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
- Ensure skills are transferred to specific functions
- Ensure conflict resolution and respond to complaints or concerns
- Set relevant stretch goals for team and motivate achievement
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Job Description
- To manage risk in a high complex environment through development of risk management strategy aligned to segment and group strategy for area of accountability and ensure implementation thereof; manage a team to deliver on strategy and to drive platform thinking and enabling or embedding risk capabilities to support mitigation of risk
Hello Future Risk Head
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FNB Integrated Advice, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Manage SLAs for risk function and ensure these are managed accordingly
- Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure
- Stays abreast of relevant industry risk management best practices and legislative amendments and suggests ways to leverage these to ensure continuous improvement
- Creates risk awareness and manages audit findings
- Participate in Group risk forums where required and cascades relevant information through team
- Develop a legal, risk and compliance strategy for the business to proactively identify risks to the bank
- Provide oversight of implementation of legal, risk and compliance policies and procedures, aligned to FirstRand policies and procedures, in order to ensure compliance with legislative and regulatory requirements
- Interpret and apply policy to business to drive risk outcomes
- Develop key performance indicators to measure risk outcomes
- Execute defined business strategy by translating it into the business operations
You will be an ideal candidate if you:
- Communicate policy modification, objective achievement progress and critical success factors to impacted stakeholders.
- Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks.
- Implement best practices against the risk management framework and adjust practices as and when necessary.
- Establish a sound risk management culture through awareness of campaigns to influence behaviour and drive the importance of compliance.
- Escalate critical regulatory risk issues identified to EXCO/relevant Risk Committees/ Group as necessary
- Brainstorm, identify, implement and drive innovative best practice ideas within the organisation to ensure increased efficiencies
- Create and participate in specialist communities of practice and represents the organisation at Group and industry level to share best practice insights and solutions
- Drive strategic projects, change management and platform integration across operations
- Leverage Group capability to exploit opportunities
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment and development opportunities
- Opportunities to innovate
We can be a match if you:
- Have a LLB Degree or similar
- Have 5 years plus experience in a Senior Management position
- Ensure and encourage adherence to an operational framework of policies and procedures
- Maintain expert knowledge on relevant legislative amendments, industry best practices and provide advice to relevant stakeholders
- Maintain up to date knowledge of local and global trends
- Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values
- Identify and encourage participation in activities that are appropriate for own and employee development in area of responsibility
- Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives
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Job Description
- To facilitate quality delivery and ensure adherence to quality standards across various business segments.
- To ensure implementation of identified quality methodologies and improvement initiatives.
- Facilitate quality delivery across the various teams.
- Monitor quality adherence and compliance to quality standards.
- Ensure implementation of identified quality methodologies and improvement initiatives.
- Deploy the quality management tools.
- Provide support and act as a feedback channel for quality issues.
- Communicate quality initiatives.
- Provide ongoing intelligence on customers and competitors using internal and external data sources i.e. monitor surveys etc.
- Offer input into market analysis and segmentation.
- Assist in aligning processes in the business and to ensure that this is in line with customers' expectations.
- Identify possible risks in the area and come up with suitable action plans to ensure there are no loopholes in the process.
Qualification:
Work Experience:
- 1-3 years working experience
- Quality Assurance experience - advantageous
Method of Application
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