Jobs at MIBCO

Duties and Responsibilities

• Conduct self-assessment, desktop and onsite routine inspections to ensure compliance with MIBCO Collective Agreements, which includes wage audits, verify employ records and promoting statutory requirements through support or enforcement
• Identify, investigate and resolve contraventions, which includes handling complaints, issuing compliance notices and preparing legal referrals and supporting documentation where necessary.
• Manage and administer returns processes, which include assisting employers with forecasting, verification, capturing outstanding returns, resolving non-payment issues, attending to allocations and providing training on online returns systems.
• Facilitate new business registrations by capturing required information, conducting employer onboarding, promoting compliance practices providing education on statutory obligations and Council agreements and conducting take-on inspections
• Facilitate the deletion of businesses that have ceased trading and refer the necessary documentation to the Legal Department to complete
• Support exemption applications and ensure adherence to approved exemptions and related requirements.
• Maintain accurate records on SLX, including employer and employee data, engagements, terminations, and compliance-related updates.
• Plan and coordinate inspections, investigations, and administrative activities, including pre-inspection preparation and follow-ups.
• Provide support on self-service portals, provident fund activities, and liable person registrations.
• Conduct onsite training and mentorship for trainee agents and contribute to their development through activity reporting.
• Manage allocated resources (company vehicle, laptop, cellphone) and ensure proper use of personal protective equipment.
• Complete all required reporting, including daily activity reports, pay-in sheets, and monthly travel logs, while monitoring and managing task aging.

Qualifications

• Grade 12 certificate and/or equivalent .
• Related Labour relations qualification
• Related Labour Relations qualification advantageous.
• Minimum 2 years’ solid experience in Labour Relations.
• At least 1 year experience dealing with Bargaining Council Agreements eg Collective agreements, Administrative agreements etc.
• Automotive trade related qualifications advantageous.
• Knowledge or experience in the motor industry advantageous.
• Knowledge and experience in Labour Relations and Bargaining Councils is advantageous.
• Ability to communicate effectively in English and handle correspondence independently.
• Valid South African driver’s license with a minimum of at least 2 years driving experience (currently actively driving) and willingness to travel for business purposes
• Successful completion of the Agents’ Examination, Parts I & II, will be an advantage

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Duties and Responsibilities

• Conduct self-assessment, desktop and onsite routine inspections to ensure compliance with MIBCO Collective Agreements, which includes wage audits, verify employ records and promoting statutory requirements through support or enforcement
• Identify, investigate and resolve contraventions, which includes handling complaints, issuing compliance notices and preparing legal referrals and supporting documentation where necessary.
• Manage and administer returns processes, which include assisting employers with forecasting, verification, capturing outstanding returns, resolving non-payment issues, attending to allocations and providing training on online returns systems.
• Facilitate new business registrations by capturing required information, conducting employer onboarding, promoting compliance practices providing education on statutory obligations and Council agreements and conducting take-on inspections
• Facilitate the deletion of businesses that have ceased trading and refer the necessary documentation to the Legal Department to complete
• Support exemption applications and ensure adherence to approved exemptions and related requirements.
• Maintain accurate records on SLX, including employer and employee data, engagements, terminations, and compliance-related updates.
• Plan and coordinate inspections, investigations, and administrative activities, including pre-inspection preparation and follow-ups.
• Provide support on self-service portals, provident fund activities, and liable person registrations.
• Conduct onsite training and mentorship for trainee agents and contribute to their development through activity reporting.
• Manage allocated resources (company vehicle, laptop, cellphone) and ensure proper use of personal protective equipment.
• Complete all required reporting, including daily activity reports, pay-in sheets, and monthly travel logs, while monitoring and managing task aging.

Qualifications

• Grade 12 certificate and/or equivalent .
• Related Labour relations qualification
• Related Labour Relations qualification advantageous.
• Minimum 2 years’ solid experience in Labour Relations.
• At least 1 year experience dealing with Bargaining Council Agreements eg Collective agreements, Administrative agreements etc.
• Automotive trade related qualifications advantageous.
• Knowledge or experience in the motor industry advantageous.
• Knowledge and experience in Labour Relations and Bargaining Councils is advantageous.
• Ability to communicate effectively in English and handle correspondence independently.
• Valid South African driver’s license with a minimum of at least 2 years driving experience (currently actively driving) and willingness to travel for business purposes
• Successful completion of the Agents’ Examination, Parts I & II, will be an advantage

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Duties and Responsibilities

• Manage allocated debtors book
• Conduct telephonic debt collection
• Ensure adherence to the Credit Control Policy and Standard Operating Procedures (SOPs)
• Reduce allocated debtors days through collections and account query resolution
• Handle full function Credit Control
• Assist with monthly returns documentation from employers and escalate to Returns Processors
• Carry out account reconciliation
• Visit and / or invite employers to a meeting in order to resolve accounts
• Create awareness and educate establishment staff – returns system, both manual and Online Returns
• Follow up on anomaly letters and resolve if returns related or escalate to Agents if not.
• Support Credit Control Regional function
• Follow up on settlement agreements and promise to pay
• Follow up and resolve queries timeously
• Offer superior client service to both internal and external clients
• Receive and bank payments received from clients daily
• Prepare hand over / referral documents and refer accounts to Inspectorate
• Attend to adhoc duties as assigned

Qualifications

• Matric (Standard 10)
• Tertiary Education (Certification)  – Administrative / Financial  related
• Recognized Finance / Credit Control / Debt Collection related qualification – Distinct advantage
• At least 2 years credit control knowledge and experience an advantage
• Computer literacy – Excel, Word & Email is essential
• Debt collecting experience is essential

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Duties and Responsibilities

• Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.
• Request stop-payments
• Updates system on provident fund payments
• Scrutinizes assessor's completed claims for accuracy- Quality Assurance
• Prepares batches of claims according to claim type and distributes to Assessors
• Prepare SAF and AHP and Prov cheques
• Ordering stationery from Credit control
• Monitors progress with claims-by printing daily reports
• Monitors daily activities of Client Services department
• Maintains statistics on claims on hand and prepares report for management
• Logs and tracks enquiries and complaints on the system (first line of support)
• Log applications and update the system with new member information
• Liaises with relevant departments to resolve complaints
• Issuing forecast and request outstanding amendments/ proof of payments from employers
• Issues Provident Fund Benefit Statements on request
• Identifies own and subordinates' training needs and reports to management accordingly
• Handles uncollected and returned fund cheques, authorizes write backs of stale cheques and requests for EFT payments including lost cheques and submission of requests to SSC/MIFA
• Handle own and departments correspondence
• Ensures all claims and documents relating to Department are scanned/indexed
• Do deposits for transfers (to other funds)
• Attend to queries and complaints including those escalated by staff
• Assesses urgent Provident Fund Claims and forward to Mifa for payment
• Assists with interviewing process of employees in department and other related positions
• Conducts performance reviews of subordinates

Qualifications

• An appropriate Grade 12 certificate and/or equivalent academic qualification 
• Recognized Client Services qualification

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Duties and Responsibilities

• Effectively manage the credit control department within the region
• Effectively manage and oversee the allocated debtor’s book
• Ensure that work is evenly distributed to the Credit Control and Client Services departments
• Supervise, guide and provide direction to the Credit Control and Client Services Teams
• Conduct Performance management, coaching and training of the Credit Control and Client Service departments
• To effectively implement the credit control policy at regional level and ensure full compliance
• Ensure that collections targets are achieved through telephone debt collection
• Liaise with the Regional Secretary, Manager Credit Control and Regional Chief Agent , Returns department and the Legal department as required
• Effectively execute instructions from the Regional Secretary 
• Provide Feedback to Regional Secretary on the status of the outstanding of collections
• Ensure that the region always offer excellent customer service
• Ensure all provident fund claims captured and submitted to MIFA are complete and are submitted timeously
• Follow up and resolve outstanding documentation and other issues preventing claims from being ready to process are followed up and resolved timeously
• Ensure that escalated queries are resolved timeously
• Effect employer registration and change of status on the MIBCO system
• Compile and submit monthly reporting to the Regional Secretary

Knowledge / Experience / Skills / Abilities

• Minimum 3 - 5 years of credit control knowledge and experience with at least 2 years’ experience at a supervisory level
• Above average verbal and written communication and listening skills
• Ability to withstand pressure and provide the clients/customers with above average services
• Must at all times be diplomatic and assertive with customers/clients
• Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results
• Ability to work independently and use initiative along with problem solving abilities
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
• Must be a good team player and achieve objectives as set out by the Manager
• Must be meticulous in carrying out tasks/instructions etc
• Must have good interpersonal and decision making skills
• Must have good analytical skills with attention to detail
• Strong negotiation and report writing skills
• Experience and knowledge of the MIBCO Main Agreement and Monthly Returns is an advantage
• Strong administration experience
• People management experience in all aspects
• Customer orientated behavior
• Debt collecting experience is essential

Requirements

Qualifications

• An appropriate Grade 12 certificate and/or equivalent academic qualification 
• Recognized Finance / Debt Collection / Credit Control related qualification
• Computer literacy – Microsoft Excel, Word & E-mail is essential
• Knowledge of Financial/credit control systems required
• Valid driver’s license will be an advantage